Logiciels de gestion des plaintes

Jira Service Desk est une solution de gestion des services informatiques qui assiste les équipes informatiques et de services dans la gestion des incidents, la gestion des problèmes et la conduite du changement. La plateforme... En savoir plus

HelpDesk est un logiciel cloud de gestion des cas d'assistance qui aide les petites et grandes entreprises à fournir des services de support client. La plateforme permet aux utilisateurs de gérer la communication avec les... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails libre-service... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

Freshservice est une solution cloud de service d'assistance informatique et de gestion des services qui permet aux entreprises de simplifier leurs opérations informatiques. La solution offre diverses fonctionnalités, notamment un... En savoir plus

Front est un outil cloud de collaboration pour les PME. Front consolide différents canaux de communication tels que les comptes de messagerie, Facebook et Twitter tout en aidant les utilisateurs à automatiser les flux de travail... En savoir plus

MasterControl Quality Excellence (une solution logicielle de QMS [Quality Management System]) est un système de gestion de la qualité intégré qui rend inutile les processus de gestion de la qualité sur papier. Il aide les... En savoir plus

IssuTrax is a complaint management software designed to help businesses in the hospitality sector manage facility maintenance operations. The platform enables administrators to collaborate with colleagues on guest service order... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

TeamSupport est une entreprise primée de logiciels de support client, conçue spécifiquement pour répondre aux besoins uniques des entreprises B2B axées sur la technologie dans les secteurs des logiciels informatiques, du... En savoir plus

Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM)... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... En savoir plus

Vtiger CRM offre un CRM (Customer Relationship Management) unique et unifié pour les équipes de vente, de support client et de marketing. Vtiger CRM peut être utilisé tout au long du cycle de vie de la relation client et il... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales fonctionnali... En savoir plus

SAP - CRM is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales... En savoir plus

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be... En savoir plus

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The... En savoir plus

GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on... En savoir plus

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting. Users are provided with customizable software developer kits (SDKs)... En savoir plus

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... En savoir plus

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media... En savoir plus

Qualtrax is a quality management and compliance software that helps enterprises train employees and manage accreditations, documents and other business processes. Professionals can link documents with relevant regulatory... En savoir plus

QT9 Quality Management Software is a web-based QMS software used by companies to comply with ISO and FDA quality standards. The software is available for deployment either on-premise or in the cloud. The tool eliminates the need... En savoir plus

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizatio... En savoir plus

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... En savoir plus

ComplianceQuest EQMS is a cloud-based solution that enables manufacturing and life-sciences industries to manage compliance and quality across business workflows, ensuring conformance with industry standards. Built on the... En savoir plus

HR Acuity is a cloud-based solution for employee relations management. This platform is built to identify, track, and investigate issues. HR Acuity can help managers easily manage and document employee case details while... En savoir plus

Airbrake is a cloud-based error and bug reporting solution that caters to development teams in small and midsize organizations. The features of this solution include backlog management, filtering, ticket management, issue... En savoir plus

C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level... En savoir plus

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... En savoir plus

Centra Hub CRM is a solution designed to help businesses of any size streamline sales, customer service, and marketing processes. It can be hosted on the cloud or installed on-premise. With live dashboards, custom reporting, and... En savoir plus

VobeSoft is a collaboration solution for businesses of all sizes across various industries such as finance, agriculture, energy, tourism and more. The solution can be deployed either on-premise or in the cloud. Key features allow... En savoir plus

WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts,... En savoir plus

LiaCX is a cloud-based solution designed to help businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It allows users to engage and gather feedback from customers through... En savoir plus

i-Sight is a cloud-based compliance management solution that helps businesses of all sizes implement workflows, analyze results, spot trends, assess training gaps and monitor risks. It includes notifications and alerts to help... En savoir plus

The dynamic nature of the market means new risks and challenges arise incessantly. Economic pressures and changing business needs demand a fundamental shift in the way companies approach business processes. They must streamline... En savoir plus

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can... En savoir plus

QAlert is a cloud-based citizen request management (CRM) platform designed to help local or county governments manage non-emergency requests, work orders and other complaints. It allows citizens to communicate and engage with... En savoir plus

Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer satisfacti... En savoir plus

NOLA est une solution de call center conçue pour aider les entreprises à communiquer avec leurs clients par le biais d'appels sortants ou entrants conformément aux réglementations TCPA (Telephone Consumer Protection Act). Elle... En savoir plus

Halp est une solution cloud de centre de service informatique qui aide les petites et grandes entreprises à résoudre les requêtes des employés avec un système de cas d'assistance interne. La plateforme centralisée intègre un... En savoir plus

EthicsPoint is a cloud-based solution, which assists risk and compliance teams with incident management and reporting. Key features include forms management, issue tracking, policy management, and compliance reporting. The... En savoir plus

Compliance Star is a technology-enabled compliance platform that enables businesses to control and monitor compliance management, workflows, and monitoring of firms authorized by the Financial Conduct Authority (FCA). Compliance... En savoir plus

Compliants Pro is a cloud-based complaint management platform, which enables businesses to handle customer and quality assurance issues. Using Complaints Pro, organizations can identify the root cause of complaints and access... En savoir plus

Sabio Virtual is a help desk solution designed to help businesses organize technical calls, track team members' productivity and access information related to customer support from within a unified platform. Administrators can... En savoir plus

Lynk is a cloud-based customer support and complaint management solution that caters to mid-size and large organizations across various industries. It is also available for on-premise deployment. Everest receives customer... En savoir plus

Aptean Respond is a complaint management solution that helps businesses streamline case management, customer satisfaction and communication operations. The application enables administrators to monitor customer complaints,... En savoir plus