--- description: Avis sur Freshservice : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/4296/itsm/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.fr/software/436317/freshservice Page : 1/33\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/436317/freshservice?page=2) > Freshservice est une puissante solution de gestion des services informatiques proposée par Freshdesk. Ce système cloud permet aux services informations d'éliminer les solutions peu pratiques basées sur des serveurs pour bénéficier d'une mobilité instantanée, de fonctionnalités performantes et de prix flexibles. > > Conclusion : 791 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 791 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 15,00 € - **Type de licence**: (pendant l'essai gratuit) - **Prix**: - Sprout - $0 - Gratuit à vie jusqu’à 3 agents et jusqu’à 100 actifs gratuits - Blossom - $29 /agent/mois - Garden - $49 /agent/mois - Estate - $79 /agent/mois Pour les plans Blossom, Garden et Estate, vous pouvez acheter des actifs supplémentaires à 20 cents/actif/mois. - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Autriche, Bahreïn, Belgique, Brunei, Brésil, Cambodge, Canada, Chili, Chine, Colombie, Costa Rica, Danemark, Espagne, Finlande, France, Grèce et 41 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès et contrôle à distance - Accès mobile - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analytique - Application mobile - Asset Lifecycle Management - Assignation de demandes - Audit de l'inventaire - Audit des problèmes - Authentification unique - Automatisation de documents - Autorisations basées sur les rôles - Barcode/Ticket Scanning - Bibliothèque de connaissances ## Intégrations (54 au total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... et 39 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.softwareadvice.fr/directory/4296/itsm/software) ## Catégories connexes - [Logiciels de Plan de Continuité d'Activité (PCA)](https://www.softwareadvice.fr/directory/4137/business-continuity/software) - [Logiciels de bases de connaissances](https://www.softwareadvice.fr/directory/3898/knowledge-base/software) - [Logiciels de gestion de stocks](https://www.softwareadvice.fr/directory/4490/inventory-management/software) - [Logiciels de gestion de contrats](https://www.softwareadvice.fr/directory/4157/contract-management/software) - [Logiciels helpdesk](https://www.softwareadvice.fr/directory/4160/help-desk/software) ## Logiciels similaires 1. [Freshdesk](https://www.softwareadvice.fr/software/110247/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.softwareadvice.fr/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 3. [MaintainX](https://www.softwareadvice.fr/software/116409/maintainx) — 4.8/5 (1060 reviews) 4. [LiveAgent](https://www.softwareadvice.fr/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.fr/software/100976/supremo) — 4.7/5 (447 reviews) ## Avis ### "Great IT Ticketing System" — 5.0/5 > **James** | *10 juillet 2026* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. > > **Inconvénients**: It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties > > We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. ----- ### "Turned our messy ticket process into something that actually flows" — 5.0/5 > **Mankeshwar** | *7 juillet 2026* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: Honestly, the thing I appreciate most is that it doesn't feel like you need an IT degree just to use it properly. Setting up ticket categories and assigning them to the right people took barely any effort. What really changed things for our team was the auto-routing - tickets land with the correct agent instantly instead of sitting in some queue waiting for someone to notice them. We also lean heavily on the self-service portal, and it's cut down a surprising chunk of "how do I..." emails since people just search and find their answer. Support tickets that used to take a full day to resolve now often close within a few hours because nothing gets lost in the shuffle. > > **Inconvénients**: If I had to nitpick, the analytics side needs polishing. You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make sense of it. Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time. Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks. > > Switching to this platform genuinely made our support process less chaotic. Tickets used to pile up with no clear ownership, and now everything has a clear path from the moment it's submitted to when it's closed out. The self-service options mean our team spends less time answering the same basic questions repeatedly, freeing us up for actual problem-solving. It's not flawless - the reporting side still frustrates me occasionally - but day to day, it just works, and that reliability counts for a lot. ----- ### "Bon système de billetterie informatique" — 5.0/5 > **Ellie** | *29 mai 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: J'ai aimé la facilité avec laquelle je pouvais soumettre et suivre les tickets informatiques, et j'ai toujours su quel était leur statut. > > **Inconvénients**: Je n'ai pas aimé l'interface utilisateur et j'ai trouvé difficile de me désabonner des e-mails ----- ### "Freshservice is now boosting its AI features for ITSM" — 4.0/5 > **Lex** | *15 mai 2026* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10 > > **Avantages**: 1. ease of use, and its ready-to-use functionalities 2. they have seamless updates every month with no disruption or downtime 3. their self-service portal is now AI-generated response enabled > > **Inconvénients**: 1. no access to back-end tables 2. if the functionality is not available, there is no way for customization. you have to wait for a feature enhancement > > Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. However, this year the platform made significant improvements and their enhancements sky-rocketed our agent and user experience. ----- ### "Easy-to-Use ITSM Solution with Powerful Automation" — 5.0/5 > **Swaroop** | *13 juillet 2026* | Produits pharmaceutiques | Taux de recommandation : 8.0/10 > > **Avantages**: Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides. > > **Inconvénients**: Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management. > > Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes. ----- Page : 1/33\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/436317/freshservice?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/436317/freshservice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées