--- description: Avis sur Freshservice : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels d'infogérance](/directory/4553/msp/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.fr/software/436317/freshservice Page : 1/31\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/436317/freshservice?page=2) > Freshservice est une puissante solution de gestion des services informatiques proposée par Freshdesk. Ce système cloud permet aux services informations d'éliminer les solutions peu pratiques basées sur des serveurs pour bénéficier d'une mobilité instantanée, de fonctionnalités performantes et de prix flexibles. > > Conclusion : 751 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 751 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 15,00 € - **Type de licence**: (pendant l'essai gratuit) - **Prix**: - Sprout - $0 - Gratuit à vie jusqu’à 3 agents et jusqu’à 100 actifs gratuits - Blossom - $29 /agent/mois - Garden - $49 /agent/mois - Estate - $79 /agent/mois Pour les plans Blossom, Garden et Estate, vous pouvez acheter des actifs supplémentaires à 20 cents/actif/mois. - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Autriche, Bahreïn, Belgique, Brunei, Brésil, Cambodge, Canada, Chili, Chine, Colombie, Costa Rica, Danemark, Espagne, Finlande, France, Grèce et 41 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès et contrôle à distance - Accès mobile - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analytique - Application mobile - Asset Lifecycle Management - Assignation de demandes - Audit de l'inventaire - Audit des problèmes - Authentification unique - Automatisation de documents - Autorisations basées sur les rôles - Barcode/Ticket Scanning - Bibliothèque de connaissances ## Intégrations (54 au total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... et 39 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'infogérance](https://www.softwareadvice.fr/directory/4553/msp/software) ## Catégories connexes - [Logiciels de Plan de Continuité d'Activité (PCA)](https://www.softwareadvice.fr/directory/4137/business-continuity/software) - [Logiciels de bases de connaissances](https://www.softwareadvice.fr/directory/3898/knowledge-base/software) - [Logiciels de gestion de stocks](https://www.softwareadvice.fr/directory/4490/inventory-management/software) - [Logiciels de gestion de contrats](https://www.softwareadvice.fr/directory/4157/contract-management/software) - [Logiciels helpdesk](https://www.softwareadvice.fr/directory/4160/help-desk/software) ## Logiciels similaires 1. 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[Supremo Remote Desktop](https://www.softwareadvice.fr/software/100976/supremo) — 4.7/5 (447 reviews) ## Avis ### "Bon système de billetterie informatique" — 5.0/5 > **Ellie** | *29 mai 2026* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: J'ai aimé la facilité avec laquelle je pouvais soumettre et suivre les tickets informatiques, et j'ai toujours su quel était leur statut. > > **Inconvénients**: Je n'ai pas aimé l'interface utilisateur et j'ai trouvé difficile de me désabonner des e-mails ----- ### "Freshservice is now boosting its AI features for ITSM" — 4.0/5 > **Lex** | *15 mai 2026* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10 > > **Avantages**: 1. ease of use, and its ready-to-use functionalities 2. they have seamless updates every month with no disruption or downtime 3. their self-service portal is now AI-generated response enabled > > **Inconvénients**: 1. no access to back-end tables 2. if the functionality is not available, there is no way for customization. you have to wait for a feature enhancement > > Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. However, this year the platform made significant improvements and their enhancements sky-rocketed our agent and user experience. ----- ### "Helpdesk Tool That Works" — 5.0/5 > **Dan** | *11 février 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use and user interface that has been recently updated and refreshed to provide a modern web app experience > > **Inconvénients**: Reporting and analytics functionality can be a little clunky at times however overall it is adequate. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 mai 2026* | Secteur maritime | Taux de recommandation : 8.0/10 > > **Avantages**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Inconvénients**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- ### "Powerful ITSM platform with excellent automation capabilities and ease of use" — 5.0/5 > **Denis** | *10 juin 2026* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: One of the biggest advantages for our team has been the balance between functionality and ease of administration. We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems. The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases. The user interface is intuitive for both agents and end users, which helped us achieve adoption quickly. Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually. > > **Inconvénients**: Some advanced automation and integration scenarios still require workarounds, especially when dealing with nested JSON objects or complex data transformations inside workflows. Documentation is generally good but occasionally lacks examples for more advanced use cases. Reporting is useful, although deeper customization options would be welcome. > > We've been using Freshservice as our primary IT service management platform and have had a very positive experience. The platform has helped us improve ticket handling, automate repetitive administrative tasks, and provide better visibility into IT operations. The implementation process was straightforward, and new team members can become productive quickly because the interface is easy to learn. What stands out most is the pace of product development. New features are introduced regularly, and many of them address real operational needs rather than being purely cosmetic improvements. For organizations looking for a modern ITSM solution that combines strong automation capabilities with a user-friendly experience, Freshservice is a solid choice. ----- Page : 1/31\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/436317/freshservice?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/436317/freshservice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées