--- description: Avis sur Freshservice : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels d'infogérance](/directory/4553/msp/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.fr/software/436317/freshservice Page : 1/30\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/436317/freshservice?page=2) > Freshservice est une puissante solution de gestion des services informatiques proposée par Freshdesk. Ce système cloud permet aux services informations d'éliminer les solutions peu pratiques basées sur des serveurs pour bénéficier d'une mobilité instantanée, de fonctionnalités performantes et de prix flexibles. > > Conclusion : 714 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 714 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 15,00 € - **Type de licence**: (pendant l'essai gratuit) - **Prix**: - Sprout - $0 - Gratuit à vie jusqu’à 3 agents et jusqu’à 100 actifs gratuits - Blossom - $29 /agent/mois - Garden - $49 /agent/mois - Estate - $79 /agent/mois Pour les plans Blossom, Garden et Estate, vous pouvez acheter des actifs supplémentaires à 20 cents/actif/mois. - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Autriche, Bahreïn, Belgique, Brunei, Brésil, Cambodge, Canada, Chili, Chine, Colombie, Costa Rica, Danemark, Espagne, Finlande, France, Grèce et 41 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès et contrôle à distance - Accès mobile - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analytique - Application mobile - Asset Lifecycle Management - Assignation de demandes - Audit de l'inventaire - Audit des problèmes - Authentification unique - Automatisation de documents - Automatisation des processus et flux de travail - Autorisations basées sur les rôles - Barcode/Ticket Scanning ## Intégrations (54 au total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... et 39 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'infogérance](https://www.softwareadvice.fr/directory/4553/msp/software) ## Catégories connexes - [Logiciels de Plan de Continuité d'Activité (PCA)](https://www.softwareadvice.fr/directory/4137/business-continuity/software) - [Logiciels de bases de connaissances](https://www.softwareadvice.fr/directory/3898/knowledge-base/software) - [Logiciels de gestion de stocks](https://www.softwareadvice.fr/directory/4490/inventory-management/software) - [Logiciels de gestion de contrats](https://www.softwareadvice.fr/directory/4157/contract-management/software) - [Logiciels helpdesk](https://www.softwareadvice.fr/directory/4160/help-desk/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.softwareadvice.fr/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.fr/software/110247/freshdesk) — 4.5/5 (3425 reviews) 3. [LiveAgent](https://www.softwareadvice.fr/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [MaintainX](https://www.softwareadvice.fr/software/116409/maintainx) — 4.8/5 (1034 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.fr/software/100976/supremo) — 4.7/5 (447 reviews) ## Avis ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 mars 2026* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Inconvénients**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Reliable ITSM tool with Strong Automation and Clean UI" — 5.0/5 > **Mahesh** | *16 mars 2026* | Services d'information | Taux de recommandation : 9.0/10 > > **Avantages**: Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management. Incident, problem, and change management workflows are easy to configure and help standardize support operations. Automation rules and workflow orchestration reduce manual effort and improve response efficiency. The platform also integrates well with other tools, which helps maintain better visibility across IT operations. Overall, it improves team collaboration, request tracking, and service delivery performance. > > **Inconvénients**: Some advanced configurations require time to understand, especially when setting up complex workflow automations and integrations. Reporting customization can also be limited for organizations that require very detailed analytics. Initial setup for large environments may require careful planning to properly configure service catalogs, asset management, and automation rules. > > Overall, my experience with Freshservice has been very positive \& Great. It provides a reliable ITSM platform that simplifies incident management processes. The UI is well designed and feels modern, making navigation and daily operations easier for IT teams. The ticketing system is well organized, automation features help reduce manual workload and the platform offers good visibility into IT operations. It also supports better collaboration between IT teams through centralized request tracking and workflow management. With proper configuration, Freshservice can significantly improve service delivery efficiency and operational control. ----- ### "Helpdesk Tool That Works" — 5.0/5 > **Dan** | *11 février 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use and user interface that has been recently updated and refreshed to provide a modern web app experience > > **Inconvénients**: Reporting and analytics functionality can be a little clunky at times however overall it is adequate. ----- ### "Freshservice - a game changer" — 5.0/5 > **Werner** | *17 février 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: The Ease of getting it set up and the impact it made on our day to day IT support process - the Knowledge base is also a winner and we love the custom portal. > > **Inconvénients**: Some of the app integrations are complicated to set up and can be a little janky at times. There are also some finer automation things that take some time to learn. > > Overall we are happy with the product and we are exploring the different modules and building it out further as it has so many aspects to it. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30 mars 2026* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Inconvénients**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- Page : 1/30\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/436317/freshservice?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/436317/freshservice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées