Vtiger CRM

Avantages

Vtiger est l'un des grands CRM avec de multiples outils de gestion qui favorisent grandement la gestion et le suivi. Et ces outils sont accompagnés de multiples tuto sur leur chaine Youtube.

Inconvénients

Cependant ces tutos qui sont reservés aux utilisateurs de diverses langues ne sont disponibles qu'en anglais et favorisant ainsi une unique langue. Que ferons les francophones desireux d'utiliser ?

Avantages

Elle permet de gérer la relation clientèle qui offre des fonctionnalités telles que la gestion des contacts, des leads, des opportunités, des campagnes marketing

Inconvénients

le manque de flexibilité dans la personnalisation de l'interface utilisateur, des fonctionnalités complexes ou difficiles pour les nouveaux utilisateurs, des bugs occasionnels et des performances parfois lentes

Avantages

La gestion simplifiée de tous nos contacts dans un seul outils : prospects, contacts m, affaires...

Inconvénients

Le manque de flexibilité des fonctionnalités

Avantages

Nous utilisons en interne la solution pour la création de devis, bon de commande, facture, gestion fournisseur.
C'est un logiciel très puissant et paramétrable (via développement informatique).
Elle nous permet également de gérer la production de produit matériel et logiciel.

L'outil de création de rapport est super intéressante et permet d'étudier des données

Inconvénients

Pas de gestion de stock
Besoin de beaucoup d'investissement en développement pour obtenir une version customisé adapté au besoin

Avantages

Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.

Inconvénients

Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.

Alternatives envisagées 

Pourquoi choisir Vtiger CRM 

Logiciel antérieur 

Pourquoi passer à Vtiger CRM

Avantages

For ease of use .It offers a range of features for smaller companies

Inconvénients

A very good application in which there are no downsides

Avantages

Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work. Also the interest in the community edition seems not to be that high from Vtiger. Difficult to get free know how, also with extensive research.

Inconvénients

Gui looks somewhat outdated and is not intuitive. Translations are there, but of bad quality. Upgrade is difficult for non-techies.

Avantages

The ability to customise the CRM to your business requirements.

Inconvénients

Connecting modules together can be tricky for beginners.

Alternatives envisagées 

Pourquoi passer à Vtiger CRM

Avantages

Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

Inconvénients

Workflows could be made easier for beginners.
The project management side on my plan is fairly basic, but it's nice to have it there.
Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.

Alternatives envisagées 

Pourquoi choisir Vtiger CRM 

Logiciel antérieur 

Pourquoi passer à Vtiger CRM

Avantages

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Inconvénients

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Avantages

Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful.

Inconvénients

the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source

Alternatives envisagées 

Pourquoi passer à Vtiger CRM

Avantages

Its really easy to use and there are many options to customize the user experience

Inconvénients

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Alternatives envisagées 

Pourquoi passer à Vtiger CRM

Avantages

The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.

Inconvénients

It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

Avantages

Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with.
The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity.
This too is also very affordable which reduces marketing cost on other avenues.
The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields.

Inconvénients

frankly the software has worked wonders for us. We cant dare rate this tool below 8/10.

Avantages

The bulk database holding capacity and simple system of a funnel which has a good flow of data and upgradation .

Inconvénients

The page open loop which takes too much of time to load is consuming too much of time . Homepage is too backward and needs a lot of improvement .

Avantages

When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.

Inconvénients

The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way.

Avantages

I like the fact that you can start use it fast, possibility to create custom module
For who work in php, mysql environment is almost easy find solution to troubles.
Not so much help online but emough for help you

Inconvénients

Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it

Alternatives envisagées 

Pourquoi passer à Vtiger CRM

Avantages

vtiger is the best choice for a small to medium-sized company. The range of functions and possibilities is enormous. The system can also be easily adapted by less experienced people and integrated into existing business processes. The workflow function is extensive and gives a considerable additional benefit in the daily work.

Inconvénients

vtiger has weaknesses when it comes to designing communication by normal mail. Templates can be created for all order documents, but when it comes to a simple letter, the processing is very cumbersome. In itself, vtiger is not suitable for normal mail.

Avantages

the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!)
overall the accessibility and overview of the data is really really good.

the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc.

i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner.

Inconvénients

the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists .

Avantages

Compare with other CRM option is a great value for money (especially for a small company like ours).
You work very hard and steadily to improve your product (we witnessed it over the years)
The support is great.

Inconvénients

Email campaigns need to be improved (for ex.: is very complex to resend an email campaign to those who unopened it. I would like to operate on the list of people in the email campaign reports as the list of emails that bounced or clicked without having to open one by one each contact)
A better way to order the email templates and the email campaigns.

Avantages

Amazing contact database and contact management systems. I used customer tracking to reach more customers on more platforms.
Manage support and sales in addition to marketing.
If you have teams everyone can work together, if you're managing on your own you can get a lot of work done within Vtiger. Less running back and forth between systems.
Forms can be customized *to an extent*. The pilot version is free, the paid version won't break the bank.

Inconvénients

I couldn't find a way to format reports and exporting data was a slow and difficult process. As I mentioned in the review title, Vtiger CRM is not user friendly. I stayed late in the office doing my best to get it up and running.

Avantages

Easy to use environment

GUI

Easy integration with 3rd party apps for email, calendar, contacts, telephones

Always improving products on the cloud version

Collaboration with ease

workflows across the whole sales process, including post sales

Inconvénients

sometimes it freezes

after every update there could be a hiccup

sometimes sync settings and integrations got lost

invasive notifications

annoying sounds

change of buttons placement tend to confuse after you get used to it

Avantages

Ease of use, storage capacity, privacy, application add ons and customer service. Allowing the different roles within my company certain accessibility parameters, but does have limitations.

Inconvénients

Separate modules don't easily connect for systemic workflows. Customer service. Amount needed to spend to get extra storage and flexibility for workflows. Accessibility to block groups of users from doing certain things.

Avantages

With Vtiger I can integrate all the company. Logistic, Sales, After Sales support, customers

Inconvénients

Nothing. All Is perfect. I don't have anuncio problem with this CRM

Avantages

We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use.

We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software.

The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger.

Inconvénients

Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list