MasterControl Quality Excellence

Avantages

J'ai beaucoup apprécié cet logiciel, car il regroupe bien de trésor dans son coffre-fort. Merci !

Inconvénients

Comme tout cet logiciel a aussi des soucis en mode essaie, alors je pense que le premium sera bien pour les utilisateurs qui veulent une expérience professionnelle.Meci !

Avantages

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

Inconvénients

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

Avantages

Easy to use and users are able to find what they’re looking for In real time

Inconvénients

Publishing and search Still needs to be improved we have a lot of problems with publishing documents

Alternatives envisagées 

Pourquoi choisir MasterControl Quality Excellence 

Logiciel antérieur 

Pourquoi passer à MasterControl Quality Excellence

Avantages

It is easy to manage documents and quality issues. In particular, the "Report function" can be customized and used, so it is possible to grasp the real-time status.

Inconvénients

It's inconvenient that I can't set up in detail during my absence. I wish I could do each of the absent settings for each permission.

Avantages

Quality Excellence is an extremely robust and customizable system that allows the users to create custom workflows for their document control processes. These workflows can be generalized for maximum usage across documents or specialized for an almost hands-off experience in the system.

Inconvénients

The nuance of using the system can have a fairly steep learning curve. Currently, we are still finding little quirks in the system that can't be called generally good or bad. Just the fact that we are still learning different facets of the system tells how much there is to learn when using the system.

Avantages

When comparing MasterControl Quality to our previous system, MasterControl is far more user friendly when it comes to searching for documents and overall organization of everything. The design is also more modern and nice to look at.

Inconvénients

There are some areas that are a little bit more difficult to navigate or that aren't as intuitive to users that are not as familiar with technology.

Avantages

Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it.

Inconvénients

Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent.

Avantages

Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Inconvénients

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

Alternatives envisagées 

Pourquoi passer à MasterControl Quality Excellence

Avantages

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Inconvénients

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Avantages

It's relatively easy to setup and use. The MasterControl team really listens.

Inconvénients

It is expensive, but on par with other systems. Still waiting for a validation module.

Avantages

QMS required training verification and retention

Inconvénients

The difficulty in transitioning to new upgrades.

Alternatives envisagées 

Pourquoi passer à MasterControl Quality Excellence

Avantages

Doc management js ok but the collaboration area needs improvement

Inconvénients

Control copy and collaboration needs more features but I know you guys will get there

Avantages

Intuitive, simple and friendly to use. Handles all of our data that we have and makes it easy to retrieve.

Inconvénients

I do not use it frequently enough so when I do go back and use it I have to re-learn what I need to do. Those issues come more from user than system issues.

Avantages

The fact that it brought standardization of quality processes into a global system used world wide.

Inconvénients

Performance issues whilst mass uploads or mass downloads

Avantages

Electronic records for training and document management have allow us to move through ISO and client audits in less than half the time required prior to implementation

Inconvénients

Certain solution (FBS) forms are clunky and difficult to program. Initiated workflows are not readily changed to respond to structural changes within an organization.

Avantages

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

Inconvénients

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

Avantages

I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.

Inconvénients

The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.

Avantages

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Inconvénients

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Avantages

Its a one stop shop for your quality manangement systems.

Inconvénients

The Qx module does cotain some ridged enhanced forms

Avantages

Ease of use and integration with products.

Inconvénients

Out of the box solutions may be hard for end users to adopt.

Alternatives envisagées 

Pourquoi choisir MasterControl Quality Excellence 

Pourquoi passer à MasterControl Quality Excellence

Avantages

The integration with business processes is worth every penny. Plus this company listens to their users. They are all about the customer voice.

Inconvénients

The process forms, which will be more flexible with the AQEM launch. The Audit trail report.

Avantages

The interface is easy going, the user is able to easily navigate through the system.

Inconvénients

Flexibility is needed in order to keep up with the companies changes

Avantages

Great customer support. They listen to their users and implement solutions suggested from them.

Inconvénients

The lack of cohesion between the different modules, e.g. Tracking, Documents, and Training

Avantages

Ability to access, revise documents and training from one site.

Inconvénients

Pro and Con: Because MasterControl is highly configurable there are various ways to accomplish tasks which requires detailed training and constant oversight.

Avantages

Validation on board, easy API Integration, QMS, and MES combined

Inconvénients

EMEA backend support would be great, US support can sometimes take a while due to time difference