Logiciels de relation client

Ambassify grows along with your organization and its ambitions. Set a low-threshold starting point to facilitate adoption and ease into the full power along the way. Our features: Verified social sharing, polling, voting,... En savoir plus

Elevio est une plateforme d'éducation des clients et d'assistance en libre-service qui aide les utilisateurs à créer et gérer une base de connaissances. Elle offre des outils intégrés de gestion de contenu et permet également aux... En savoir plus

Sprinklr est une solution de gestion de l'expérience client basée sur le cloud conçue pour les entreprises de toutes tailles. Il offre des fonctionnalités de base d'expérience sociale, de content marketing, de gestion des réseaux... En savoir plus

SurveySparrow est une solution cloud d'expérience client. Elle permet aux entreprises de toutes tailles de créer des enquêtes de satisfaction attrayantes. Elle est dotée d'un tableau de bord centralisé, qui permet aux... En savoir plus

deeplink.ai platform allows users to create AI-based virtual agents without skills in coding and AI. Business requirements are the only knowledge needed. In few days, a Chatbot could be push in production and information could be... En savoir plus

LiveChat est une plateforme de chat et d'assistance intégrée qui permet aux entreprises de toutes envergures de discuter avec leurs visiteurs et clients. La solution s'intègre au site web de l'entreprise qui permet aux visiteurs... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

Falcon.io est une solution de gestion de l'expérience client et de marketing de réseaux sociaux dans le cloud qui propose des outils d'écoute des réseaux sociaux, d'engagement, de publication, de mesure et de gestion des données... En savoir plus

Pipedrive est une solution web de gestion de pipeline et de CRM (Customer Relationship Management) de ventes qui permet aux entreprises de planifier leurs activités de vente et de surveiller les transactions. Conçu selon une... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

Sprout Social est une solution cloud de gestion des réseaux sociaux qui s'adresse aux entreprises de toutes envergures afin de les aider à gérer les interactions avec leur audience et leurs routines marketing. Parmi les... En savoir plus

Slack est un outil cloud de collaboration de projet et d'interaction d'équipe conçu pour faciliter la communication entre les organisations. La solution s'adresse à divers secteurs, notamment les médias, la recherche, les... En savoir plus

monday.com, une plateforme primée de gestion de projet et de collaboration, aide les équipes à planifier et à mettre en œuvre des projets complexes de manière efficace et collaborative, afin d'atteindre leurs objectifs en temps... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

Tribe est une solution de plateforme communautaire basée sur cloud conçue pour les communautés en ligne de toutes tailles. Les éléments clés comprennent une personnalisation complète, des widgets intégrables, un design moderne,... En savoir plus

EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management) conçue pour aider les petites et moyennes entreprises à acquérir, engager et convertir les visiteurs du site... En savoir plus

Landbot is a user-friendly no-code solution for creating conversational chatbot applications. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data... En savoir plus

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... En savoir plus

Iterable est une plateforme de marketing automation qui fournit des fonctionnalités de gestion de campagne d'engagement des utilisateurs multicanaux basées sur des flux de travail dynamiques. Elle permet aux utilisateurs de créer... En savoir plus

Canny est une plateforme de gestion des opinions conçue pour aider les entreprises à collecter et à analyser les informations des clients et des titulaires de comptes, à planifier des feuilles de route et à annoncer les mises à... En savoir plus

Genesys DX (formerly Bold360) is a cloud-based live chat platform that allows users to communicate and manage reports online. Genesys DX’s key features include live chat, messaging, mobile engagement, agent productivity... En savoir plus

Dixa est une plateforme de relation client qui aide les marques à renforcer les liens avec leurs clients grâce à des conversations simples, unifiées et prenantes. Dixa permet à votre équipe de fournir un service instantané et... En savoir plus

Your company's Sustainability Profile allows your company to increase employee productivity, retention of customers, business partner loyalty, and to ensure better access to finance. Does your company face challenges with... En savoir plus

En engageant les utilisateurs finaux au travers d'une expérience numérique unique, Moxtra est une solution cloud de gestion des interactions commerciales qui permet aux entreprises de créer un portail de marque pour maintenir une... En savoir plus

What if your product analytics tool actually knew your business, not just your data? Track the right data and actually get valuable insights! InnerTrends provides product analytics software for product-led growth companies. ... En savoir plus

Maropost is a cloud-based marketing solution enabling marketing teams to strategically engage with their audience through marketing automation and analytics. It has proved to be successful for businesses of all sizes across... En savoir plus

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... En savoir plus

Remesh est une plateforme innovante visant à engager et comprendre de grands groupes de personnes en ligne et en temps réel. Elle vous permet de discuter avec jusqu'à 1 000 participants à la fois. La plateforme de Remesh utilise... En savoir plus

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... En savoir plus

Twik is a cloud-based web personalization solution designed to help businesses create customized experiences for buyers or website visitors based on behavioral and demographic data. Features include conversion tracking,... En savoir plus

Jahia est une plateforme cloud qui aide les entreprises à surveiller l'expérience des clients et à fournir un contenu personnalisé en conséquence. Les professionnels peuvent utiliser la solution CMS intégrée, jContent, pour... En savoir plus

AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients'... En savoir plus

Le moyen le plus rapide d'intégrer rapidement les utilisateurs. Userflow est un outil de création convivial à faible niveau de code/sans code pour les guides d'intégration et les enquêtes intégrées sur le marché. La solution... En savoir plus

Mallcomm helps businesses create loyalty by connecting people to places whilst streamlining operations, budget savings and valuable insights. Their clientele include Unibail-Rodamco-Westfield, Savills, Brookfield Retail... En savoir plus

Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as... En savoir plus

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a... En savoir plus

timetoreply is a remote work solution that helps businesses of all sizes manage employee email response productivity. It allows users to monitor incoming and outgoing emails across all individual or group email accounts.... En savoir plus

Avec plus de 200 000 comptes payants et des millions d'utilisateurs, Hootsuite gère les médias sociaux des entreprises du monde entier, quelle que soit leur taille. Développez votre marque, renforcez les relations avec vos... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets... En savoir plus

Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messages, and an integrated help desk. It caters to... En savoir plus

Userlike est une solution cloud de chat en direct qui peut être intégrée aux sites web existants. Elle permet une communication en temps réel entre les clients, les employés et les membres de l'équipe interne. Elle propose... En savoir plus

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

Guusto makes it easy for HR Leaders at companies with 200+ employees to consistently reward great work and shape amazing culture. Now the #1 HIGHEST RATED recognition platform on G2! Start with a FREE ACCOUNT and being sending... En savoir plus

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer... En savoir plus

Today, every organization collects data and feedback but very few act on it. Alchemer gives everyone in your organization powerful, easy-to-use survey and customer feedback software that’s flexible enough for each team to use... En savoir plus

Pipefy est un logiciel d'intégration qui aide les équipes de RH à réduire le besoin de saisie de données et les processus manuels. Cette solution aide les équipes à automatiser les activités telles que la collecte des... En savoir plus

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution... En savoir plus

Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges,... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales... En savoir plus

Front est un outil cloud de collaboration pour les PME. Front consolide différents canaux de communication tels que les comptes de messagerie, Facebook et Twitter tout en aidant les utilisateurs à automatiser les flux de travail... En savoir plus

Tango Card® provides leading incentive-delivery technology to organizations in the B2B space. Globally, enterprise companies use this technology to deliver an extensive catalog of domestic and global e-gift cards as part of... En savoir plus

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

ClientPoint (formerly Paperless Proposal)is a cloud-based proposal generation and sales solution that allows users to create, send, manage and track proposals, contracts, brochures and more. It’s suitable for sales and marketing... En savoir plus

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... En savoir plus

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review... En savoir plus

Since 2004, EZ Texting has served over 160K customers, setting the standard for business texting in the U.S. and Canada. EZ Texting is a cloud-based platform that includes bulk texting, MMS, delivery reports, reminder campaigns,... En savoir plus

Screencastify is a Chrome extension that allows users to record, edit, and share screen recordings. This solution can be used by schools, customer support, sales teams, plus more. With Screencastify, users can create videos such... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

BombBomb is an online marketing platform for video emails in the cloud. It helps sales teams to connect with clients and prospects, convert leads and get referrals by sending tracking videos via SMS, email and social media... En savoir plus

Higher Logic is an online community management software. It creates a place where customers interact with each other. It helps in building brand loyalty and creates a peer-to-peer support environment. Higher Logic's platform is... En savoir plus

SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with... En savoir plus

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... En savoir plus

Creatio propose une synergie unique entre un CRM (Customer Relationship Management) unifié et une plateforme BPM (Business Process Management) intelligente pour l'automatisation du marketing, des ventes et des services. La... En savoir plus

Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-based loyalty programs on a unified platform. It enables organizations to collect customer information, reward... En savoir plus

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... En savoir plus

Adobe Experience Manager is a cloud-based content management solution designed to help businesses create websites, mobile applications and web forms. The artificial intelligence (AI)-enabled platform allows content creators to... En savoir plus

LearnUpon LMS helps organizations unlock the power of learning by unifying, coordinating, and streamlining training delivery to their entire network - employees, partners and customers. Businesses use LearnUpon’s cloud-based... En savoir plus

Zoho SalesIQ is a cloud-based customer engagement platform that helps businesses to monitor website traffic in real-time, initiate proactive conversations with prospects and customers based on available data, automate the... En savoir plus

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical... En savoir plus

Influence is a cloud-based social proof marketing solution that enables businesses to track various metrics like website traffic, customer activities, marketing trends and display it on websites using pop-ups. Enterprises can... En savoir plus

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app... En savoir plus

Oktopost enables B2B marketing teams to amplify their brand on social media and measure the real impact of social on the business. Oktopost's social media management, social listening, and employee advocacy solutions are built... En savoir plus

Whatfix est une plateforme de gestion de l'expérience client qui aide les entreprises de toutes envergures à gérer et à personnaliser l'engagement des applications. La solution est dotée d'un SESR (système électronique de soutien... En savoir plus

ClearSlide is a web-based sales engagement platform intended to help increase sales teams’ efficiency and close deals. The solution offers quick access to content, insights and communication and helps in improving customer... En savoir plus

WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites. The software helps drive... En savoir plus

Liveoak is a collaboration management solution that helps banks and financial institutions offer products/services to customers and manage operations related to documents signing, data verification, agreement creation and more.... En savoir plus

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs... En savoir plus

Waitwhile is a waitlist and scheduling software that helps businesses streamline the entire queuing process, from guest check-ins to notifications via SMS and email. It also offers a powerful API to facilitate integration with... En savoir plus

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and... En savoir plus

ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics. ReachEdge features include lead capture and... En savoir plus

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... En savoir plus

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management and analytics within a... En savoir plus

MoEngage helps businesses grow their customer lifetime value (LTV) by engaging them in a timely, relevant, and personalized way. It caters to various industries, including e-commerce and retail, telco, banking and finance, travel... En savoir plus

Huddle is a cloud-based project management solution that help project teams in businesses across various industry verticals to manage different components of projects and collaborate with other team members. Key features include... En savoir plus

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback. SurveyLab offers... En savoir plus

Second Street is a cloud-based customer engagement solution designed to help small to large media companies create contests and run email campaigns. Features include promotions feed, A/B testing, predefined templates, performance... En savoir plus

XSellco Helpdesk is help desk software designed for e-commerce sellers that supports multichannel marketplaces. xSellco offers over 60 e-commerce integrations and centralizes customer support queries from webstores, marketplaces... En savoir plus

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7... En savoir plus

involve.me is a user engagement and customer experience platform designed to help digital marketers and e-commerce businesses create personalized interactions across the entire customer journey, from lead acquisition to... En savoir plus

UniFocus is an innovator in workforce management and optimization. Connecting powerful, real-time business insights across labor management, time & attendance, guest satisfaction and employee engagement solutions ensures... En savoir plus

Sopro is a technology-enabled lead generation service that helps small to large businesses to identify and engage with qualified prospects. Sopro's experts target, research, and engage prospects on behalf of any sales team.... En savoir plus

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can... En savoir plus

LiveEngage est une plateforme d'engagement numérique qui aide les entreprises à communiquer avec leurs clients et à gérer leur site web. Elle s'adresse à différents secteurs tels que la banque, l'informatique, le commerce de... En savoir plus

Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead generation, reputation management and customer interactions. It allows users to collect and view reviews or... En savoir plus

Annex Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends. Annex Cloud helps users to provide... En savoir plus

Phone2Action provides a suite of solutions for advocacy and government affairs teams. The software supports nonprofits, large associations, and Fortune 500 corporations. Phone2Action products, including KnowWho and GovPredict,... En savoir plus