Logiciels de relation client

Elevio est une plateforme d'éducation des clients et d'assistance en libre-service qui aide les utilisateurs à créer et gérer une base de connaissances. Elle offre des outils intégrés de gestion de contenu et permet également aux... En savoir plus

SurveySparrow est une solution cloud d'expérience client. Elle permet aux entreprises de toutes tailles de créer des enquêtes de satisfaction attrayantes. Elle est dotée d'un tableau de bord centralisé, qui permet aux... En savoir plus

LiveChat est une plateforme de chat et d'assistance intégrée qui permet aux entreprises de toutes envergures de discuter avec leurs visiteurs et clients. La solution s'intègre au site web de l'entreprise qui permet aux visiteurs... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Falcon.io est une solution de gestion de l'expérience client et de marketing de réseaux sociaux dans le cloud qui propose des outils d'écoute des réseaux sociaux, d'engagement, de publication, de mesure et de gestion des données... En savoir plus

Pipedrive est une solution web de gestion de pipeline et de CRM (Customer Relationship Management) de ventes qui permet aux entreprises de planifier leurs activités de vente et de surveiller les transactions. Conçu selon une... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails... En savoir plus

Sprout Social est une solution cloud de gestion des réseaux sociaux qui s'adresse aux entreprises de toutes envergures afin de les aider à gérer les interactions avec leur audience et leurs routines marketing. Parmi les... En savoir plus

monday.com, une plateforme primée de gestion de projet et de collaboration, aide les équipes à planifier et à mettre en œuvre des projets complexes de manière efficace et collaborative, afin d'atteindre leurs objectifs en temps... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

Tribe est une solution de plateforme communautaire basée sur cloud conçue pour les communautés en ligne de toutes tailles. Les éléments clés comprennent une personnalisation complète, des widgets intégrables, un design moderne,... En savoir plus

EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management) conçue pour aider les petites et moyennes entreprises à acquérir, engager et convertir les visiteurs du site... En savoir plus

Landbot is a user-friendly no-code solution for creating conversational chatbot applications. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data... En savoir plus

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... En savoir plus

Iterable is a marketing automation platform that provides multi-channel user engagement campaign management features based on dynamic workflows. It allows users to create segments based on criteria or activity and convert... En savoir plus

Canny est une plateforme de gestion des opinions conçue pour aider les entreprises à collecter et à analyser les informations des clients et des titulaires de comptes, à planifier des feuilles de route et à annoncer les mises à... En savoir plus

SendX est un logiciel d'e-mail marketing intuitif, abordable et riche en fonctionnalités pour les spécialistes du marketing et les propriétaires d'entreprise. Il permet aux utilisateurs d'envoyer un nombre illimité de campagnes... En savoir plus

Dixa est une plateforme de relation client qui aide les marques à renforcer les liens avec leurs clients grâce à des conversations simples, unifiées et prenantes. Dixa permet à votre équipe de fournir un service instantané et... En savoir plus

En engageant les utilisateurs finaux au travers d'une expérience numérique unique, Moxtra est une solution cloud de gestion des interactions commerciales qui permet aux entreprises de créer un portail de marque pour maintenir une... En savoir plus

Maropost is a cloud-based marketing solution enabling marketing teams to strategically engage with their audience through marketing automation and analytics. It has proved to be successful for businesses of all sizes across... En savoir plus

Remesh est une plateforme innovante visant à engager et comprendre de grands groupes de personnes en ligne et en temps réel. Elle vous permet de discuter avec jusqu'à 1 000 participants à la fois. La plateforme de Remesh utilise... En savoir plus

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... En savoir plus

The fastest way to fast user onboarding Userflow is a user friendly low/no-code builder for onboarding guides and in-app surveys on the market. It allows you to onboard your users better to ensure conversion, adoption and... En savoir plus

Mallcomm helps businesses create loyalty by connecting people to places whilst streamlining operations, budget savings and valuable insights. Their clientele include Unibail-Rodamco-Westfield, Savills, Brookfield Retail... En savoir plus

Hootsuite is a cloud-based reputation management and social-media solution for organizations and businesses to collaboratively carry out campaigns across various social networks such as Google+, LinkedIn, Facebook and Twitter. It... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets... En savoir plus

Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messages, and an integrated help desk. It caters to... En savoir plus

Userlike est une solution cloud de chat en direct qui peut être intégrée aux sites web existants. Elle permet une communication en temps réel entre les clients, les employés et les membres de l'équipe interne. Elle propose... En savoir plus

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

Guusto is designed with the belief that people come first and that employee recognition leads to great culture. Guusto is simple and scalable, allowing you to schedule and send 1-1000 gifts at once. Allocate budgets to... En savoir plus

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer... En savoir plus

Alchemer (Formerly SurveyGizmo) is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features... En savoir plus

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution... En savoir plus

Pipefy est un logiciel d'intégration qui aide les équipes de RH à réduire le besoin de saisie de données et les processus manuels. Cette solution aide les équipes à automatiser les activités telles que la collecte des... En savoir plus

Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates. Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges,... En savoir plus

Qualtrics CustomerXM est un système cloud de gestion de l'expérience client qui aide les petites et grandes entreprises à surveiller les interactions des clients et à prévoir leur comportement d'achat. Ses principales... En savoir plus

Front est un outil cloud de collaboration pour les PME. Front consolide différents canaux de communication tels que les comptes de messagerie, Facebook et Twitter tout en aidant les utilisateurs à automatiser les flux de travail... En savoir plus

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables... En savoir plus

Tango Card is a cloud-based customer loyalty solution designed to help businesses enhance client and employee engagement using rewards, electronic gift cards and incentives. Professionals can create email templates, fund their... En savoir plus

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a... En savoir plus

ClientPoint (formerly Paperless Proposal)is a cloud-based proposal generation and sales solution that allows users to create, send, manage and track proposals, contracts, brochures and more. It’s suitable for sales and marketing... En savoir plus

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own... En savoir plus

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review... En savoir plus

Since 2004, EZ Texting has served over 160K customers, setting the standard for business texting in the U.S. and Canada. EZ Texting is a cloud-based platform that includes bulk texting, MMS, delivery reports, reminder campaigns,... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

Screencastify is a Chrome extension that allows users to record, edit, and share screen recordings. This solution can be used by schools, customer support, sales teams, plus more. With Screencastify, users can create videos such... En savoir plus

BombBomb is an online marketing platform for video emails in the cloud. It helps sales teams to connect with clients and prospects, convert leads and get referrals by sending tracking videos via SMS, email and social media... En savoir plus

Higher Logic is an online community management software. It creates a place where customers interact with each other. It helps in building brand loyalty and creates a peer-to-peer support environment. Higher Logic's platform is... En savoir plus

SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with... En savoir plus

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... En savoir plus

Creatio propose une synergie unique entre un CRM (Customer Relationship Management) unifié et une plateforme BPM (Business Process Management) intelligente pour l'automatisation du marketing, des ventes et des services. La... En savoir plus

Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-based loyalty programs on a unified platform. It enables organizations to collect customer information, reward... En savoir plus

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... En savoir plus

LearnUpon LMS helps organizations unlock the power of learning by unifying, coordinating, and streamlining training delivery to their entire network - employees, partners and customers. Businesses use LearnUpon’s cloud-based... En savoir plus

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical... En savoir plus

Influence is a cloud-based social proof marketing solution that enables businesses to track various metrics like website traffic, customer activities, marketing trends and display it on websites using pop-ups. Enterprises can... En savoir plus

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app... En savoir plus

Whatfix est une plateforme de gestion de l'expérience client qui aide les entreprises de toutes envergures à gérer et à personnaliser l'engagement des applications. La solution est dotée d'un SESR (système électronique de soutien... En savoir plus

ClearSlide is a web-based sales engagement platform intended to help increase sales teams’ efficiency and close deals. The solution offers quick access to content, insights and communication and helps in improving customer... En savoir plus

WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites. The software helps drive... En savoir plus

Liveoak is a collaboration management solution that helps banks and financial institutions offer products/services to customers and manage operations related to documents signing, data verification, agreement creation and more.... En savoir plus

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs... En savoir plus

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and... En savoir plus

ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics. ReachEdge features include lead capture and... En savoir plus

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... En savoir plus

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management and analytics within a... En savoir plus

MoEngage helps businesses grow their customer lifetime value (LTV) by engaging them in a timely, relevant, and personalized way. It caters to various industries, including e-commerce and retail, telco, banking and finance, travel... En savoir plus

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback. SurveyLab offers... En savoir plus

Second Street is a cloud-based customer engagement solution designed to help small to large media companies create contests and run email campaigns. Features include promotions feed, A/B testing, predefined templates, performance... En savoir plus

Huddle is a cloud-based project management solution that help project teams in businesses across various industry verticals to manage different components of projects and collaborate with other team members. Key features include... En savoir plus

XSellco Helpdesk is help desk software designed for e-commerce sellers that supports multichannel marketplaces. xSellco offers over 60 e-commerce integrations and centralizes customer support queries from webstores, marketplaces... En savoir plus

Powered by in-house AI technology, Sasha by True Lark is a responsive conversational AI chatbot that is used by businesses in the fitness & wellness, beauty and dental markets to automate front-desk communications. With 24/7... En savoir plus

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can... En savoir plus

LiveEngage est une plateforme d'engagement numérique qui aide les entreprises à communiquer avec leurs clients et à gérer leur site web. Elle s'adresse à différents secteurs tels que la banque, l'informatique, le commerce de... En savoir plus

Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead generation, reputation management and customer interactions. It allows users to collect and view reviews or... En savoir plus

involve.me is a user engagement and customer experience platform designed to help digital marketers and e-commerce businesses create personalized interactions across the entire customer journey, from lead acquisition to... En savoir plus

Annex Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends. Annex Cloud helps users to provide... En savoir plus

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT... En savoir plus

Viewneo is a cloud-based digital signage solution for businesses of all sizes. It is compatible with Android, Chrome OS, iOS and Amazon FireTV and Stick. Key features include file converter, content designer, media library,... En savoir plus

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer... En savoir plus

Acobot est une plateforme cloud d'IA (intelligence artificielle) conversationnelle. Elle propose des chatbots intelligents pour le e-commerce et le commerce de détail en ligne afin de stimuler les ventes sur le web. En plus de... En savoir plus

User.com est une plateforme complète de marketing automation qui permet de satisfaire et de fidéliser les clients. L'application vous permet de recueillir des informations sur les prospects et de communiquer avec eux à l'aide... En savoir plus

Sendlane is a cloud-based email marketing solution for content creators, digital marketers, and e-commerce companies. Key features include email automation, performance tracking, real-time reporting and analytics as well as email... En savoir plus

Bold360 is a cloud-based live chat platform that allows users to communicate and manage reports online. Bold360’s key features include live chat, messaging, mobile engagement, agent productivity management, AI self-service,... En savoir plus

Survicate is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in a variety of industries. It offers a variety of ways to collect customer feedback. Survicate feedback can be prompted... En savoir plus

BrightInfo is a cloud-based content personalization solution built using artificial intelligence (AI) technology that offers automated triggers, account based marketing, page targeting, lead nurturing, content keywords and... En savoir plus

Disciple is where communities thrive. The platform helps brands and creators build independent, valuable and trusted communities in a safe space that they own and control. Disciple offers the best features of social platforms... En savoir plus

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up... En savoir plus

Mobile Locker is a sales enablement platform designed to help businesses capture leads, share content with buyers, track engagement metrics on a centralized dashboard. The artificial intelligence-powered software allows... En savoir plus

Browser Push Notifications is a cloud-based platform that helps users to manage push notifications in web browsers. The product features customer segmentation, which allows users to group and target visitors for marketing... En savoir plus

Beupify is a cloud-based customer experience management platform, which enables businesses to enhance brand identity, improve overall conversion rates and engage with clients using targeted notification widgets. Professionals can... En savoir plus

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue... En savoir plus

Iridize is a cloud-based learning management system (LMS), which is suitable for businesses of any size. Key features include behavior-responsive messaging, activity tracking, employee targeting by role, A/B testing and audit... En savoir plus

ProfitWell is a churn management solution designed to help businesses improve conversion rates and automate churn reduction using a white-labeled platform. Supervisors can leverage multiple data points to gain an overview of... En savoir plus

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate... En savoir plus

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to... En savoir plus

Engati provides chatbot & Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very... En savoir plus