En savoir plus sur SAP Customer Experience

SAP - CRM est une solution cloud de gestion de la relation client qui aide les petites et moyennes entreprises à gérer leurs communications et leurs interactions avec les clients existants et potentiels. Elle aide les entreprises à gérer leur pipeline de ventes, leurs clients et leurs opérations marketing. SAP - CRM comprend des fonctionnalités intégrées d'automatisation des ventes, de marketing automation, de support client, de centre d'assistance et de gestion des canaux. Le logiciel peut être déployé localement ou dans le cloud. Le module de vente aide les organisations à acquérir et à conserver de nouveaux clients en gérant efficacement le pipeline de ventes. Le module marketing est conçu pour développer, exécuter et gérer des campagnes marketing efficaces, ainsi que pour évaluer et entretenir les leads. Le module de service aide les organisations à améliorer la satisfaction des clients et le taux de rétention en fournissant un support client supérieur. Les autres modules comprennent la gestion des canaux, le centre d'interaction, le canal web et la gestion des communications commerciales. SAP - CRM offre une assistance via une base de connaissances en ligne, un portail d'assistance et par téléphone.
SAP Customer Experience Logiciel - 1
SAP Customer Experience Logiciel - 2
SAP Customer Experience Logiciel - 3
SAP Customer Experience Logiciel - 4
SAP Customer Experience Logiciel - 5
Vidéo de SAP Customer Experience
SAP Customer Experience Logiciel - 1 - aperçu
SAP Customer Experience Logiciel - 2 - aperçu
SAP Customer Experience Logiciel - 3 - aperçu
SAP Customer Experience Logiciel - 4 - aperçu
SAP Customer Experience Logiciel - 5 - aperçu

SAP Customer Experience - Prix

SAP Customer Experience n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de SAP Customer Experience est disponible à partir de 58,00 $US/mois.

À partir de :
58,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à SAP Customer Experience

Loyverse Customer Display System

Loyverse CDS (Customer Display System) affiche les informations d'achat à partir du ticket créé sur le Loyverse POS....

SAP Customer Experience - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,0
Fonctionnalités
4,2
Simplicité
3,8
Support client
4,1
Thomas
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/12/2023

Bon outil de gestion interne

Avantages

J’ai apprécié la modularité de l’outil.

Inconvénients

Je trouve que l’ergonomie de l’outil est perfectible

Alex
Alex
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/06/2023

Comprehensive solution to address and strengthen customer-facing engagement.

The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.

Avantages

It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.

Inconvénients

So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.

Utilisateur vérifié
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
2
Support client
0

4
Publié le 09/05/2023

provides real-time insights and analytics

Avantages

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Inconvénients

The software requires ongoing maintenance and updates, which may require additional resources and support.

Sarah
  • Secteur d'activité : Conseil en gestion
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
2
Support client
2,5

2,5
Publié le 17/04/2015

Why SAP CRM is better when it works with others.

Avantages

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Inconvénients

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Enrico
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 09/02/2024

Why SAP Customer Experience Is The Best

Avantages

I like the customer experience and customer service features
The software comes with contact management and following on customer history is easy too.

Inconvénients

With SAP Customer Experience, everything has been smooth.

Catégories connexes