--- description: Avis sur LiveAgent : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAgent | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Solutions de téléphonie professionnelle](/directory/1714/business-phone-service/software) > [LiveAgent](/software/109980/liveagent) # LiveAgent Canonical: https://www.softwareadvice.fr/software/109980/liveagent Page : 1/73\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/109980/liveagent?page=2) > LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails libre-service en ligne et la gestion des modifications et des licences, le tout en tant qu'application autonome ou en tant qu'application intégrée. LiveAgent propose une sélection plus large d'applications de CRM (Customer Relationship Management), telles que l'automatisation du marketing et de la force de vente en coopération avec divers éditeurs de logiciels tiers. Il s'agit d'une solution personnalisable pouvant évoluer à mesure que les petites entreprises développent leur base de clients et leurs services en ligne. Le logiciel fournit un système de gestion des cas d'assistance. Ils contiennent le flux complet de messages de chat, d'e-mails, d'appels téléphoniques ou de messages provenant d'autres canaux de communication entre le client et le personnel d'assistance de l'entreprise. LiveAgent est proposé à la fois sous forme de logiciel web (cloud) et d'une installation sur site. Le tarif de l'option cloud est fixé sur la base d'un paiement par utilisateur pour un certain nombre d'agents. Les options sur site utilisent le type de licence initial, basé uniquement sur le nombre d'agents. > > Conclusion : 1781 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1781 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: QualityUnit - **Entreprise fondée en**: 2004 ## Contexte commercial - **Prix à partir de**: 15,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Gratuit: 0 €/agent/mois – Small: $15/agent/m – Medium: $29/agent/m – Large : $49/agent/m – Enterprise: $69/agent/m - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 204 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Application mobile - Archivage et rétention - Assistance à distance - Assurance qualité - Authentification unique - Automated Attendant - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - Base de données de contacts ## Intégrations (129 au total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... et 114 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Solutions de téléphonie professionnelle](https://www.softwareadvice.fr/directory/1714/business-phone-service/software) ## Catégories connexes - [Solutions de téléphonie professionnelle](https://www.softwareadvice.fr/directory/1714/business-phone-service/software) - [Logiciels de gestion des appels téléphoniques](https://www.softwareadvice.fr/directory/3509/call-tracking/software) - [Logiciels de distribution automatique des appels (ACD)](https://www.softwareadvice.fr/directory/1694/auto-call-distribution/software) - [Systèmes PABX](https://www.softwareadvice.fr/directory/4757/cloud-pbx-software/software) - [Logiciels CRM](https://www.softwareadvice.fr/directory/4153/crm/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.softwareadvice.fr/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.softwareadvice.fr/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 3. [LiveChat](https://www.softwareadvice.fr/software/27068/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.softwareadvice.fr/software/110247/freshdesk) — 4.5/5 (3425 reviews) 5. [HelpDesk](https://www.softwareadvice.fr/software/150799/helpdesk) — 4.6/5 (180 reviews) ## Avis ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 avril 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Inconvénients**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" — 5.0/5 > **Francesco** | *29 avril 2026* | Électronique grand public | Taux de recommandation : 9.0/10 > > **Avantages**: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR > > **Inconvénients**: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. > > We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. ----- ### "Works well on our site." — 5.0/5 > **Nancy** | *12 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: LiveAgent is till a great software. I have it on my site and it works well for clients to use. It integrates very easily with out site and fits our needs. > > **Inconvénients**: There really are not any cons with LiveAgent as we have not had any issues. It does exactly what we need. > > Overall a good experience with LiveAgent. Especially for the way we use it. We have only had a positive experience. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 janvier 2026* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Inconvénients**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "Very helpful tool for managing customer support easily" — 5.0/5 > **Utilisateur vérifié** | *29 avril 2026* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: I liked most about LiveAgent is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. > > **Inconvénients**: One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. > > My overall experience with LiveAgent is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother ----- Page : 1/73\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/109980/liveagent?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/109980/liveagent) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées