--- description: Avis sur LiveAgent : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAgent | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Solutions de téléphonie professionnelle](/directory/1714/business-phone-service/software) > [LiveAgent](/software/109980/liveagent) # LiveAgent Canonical: https://www.softwareadvice.fr/software/109980/liveagent Page : 1/73\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/109980/liveagent?page=2) > LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails libre-service en ligne et la gestion des modifications et des licences, le tout en tant qu'application autonome ou en tant qu'application intégrée. LiveAgent propose une sélection plus large d'applications de CRM (Customer Relationship Management), telles que l'automatisation du marketing et de la force de vente en coopération avec divers éditeurs de logiciels tiers. Il s'agit d'une solution personnalisable pouvant évoluer à mesure que les petites entreprises développent leur base de clients et leurs services en ligne. Le logiciel fournit un système de gestion des cas d'assistance. Ils contiennent le flux complet de messages de chat, d'e-mails, d'appels téléphoniques ou de messages provenant d'autres canaux de communication entre le client et le personnel d'assistance de l'entreprise. LiveAgent est proposé à la fois sous forme de logiciel web (cloud) et d'une installation sur site. Le tarif de l'option cloud est fixé sur la base d'un paiement par utilisateur pour un certain nombre d'agents. Les options sur site utilisent le type de licence initial, basé uniquement sur le nombre d'agents. > > Conclusion : 1786 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1786 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: QualityUnit - **Entreprise fondée en**: 2004 ## Contexte commercial - **Prix à partir de**: 15,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Gratuit: 0 €/agent/mois – Small: $15/agent/m – Medium: $29/agent/m – Large : $49/agent/m – Enterprise: $69/agent/m - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 204 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Application mobile - Archivage et rétention - Assistance à distance - Assurance qualité - Authentification unique - Automated Attendant - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - Base de données de contacts ## Intégrations (129 au total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... et 114 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Solutions de téléphonie professionnelle](https://www.softwareadvice.fr/directory/1714/business-phone-service/software) ## Catégories connexes - [Solutions de téléphonie professionnelle](https://www.softwareadvice.fr/directory/1714/business-phone-service/software) - [Logiciels de gestion des appels téléphoniques](https://www.softwareadvice.fr/directory/3509/call-tracking/software) - [Logiciels de distribution automatique des appels (ACD)](https://www.softwareadvice.fr/directory/1694/auto-call-distribution/software) - [Systèmes PABX](https://www.softwareadvice.fr/directory/4757/cloud-pbx-software/software) - [Logiciels CRM](https://www.softwareadvice.fr/directory/4153/crm/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.softwareadvice.fr/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.softwareadvice.fr/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [LiveChat](https://www.softwareadvice.fr/software/27068/livechat) — 4.6/5 (1727 reviews) 4. [Freshdesk](https://www.softwareadvice.fr/software/110247/freshdesk) — 4.5/5 (3460 reviews) 5. [HelpDesk](https://www.softwareadvice.fr/software/150799/helpdesk) — 4.6/5 (180 reviews) ## Avis ### "Conception innovante et conviviale" — 5.0/5 > **Utilisateur anonyme** | *28 juin 2026* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Il est convivial, facile à adapter et à prendre en main. Bien conçu, il offre une multitude d'informations et de ressources fournies par les agents de chat. > > **Inconvénients**: Parfois, il est déroutant d'ajuster les paramètres et certains sont obsolètes. J'ai déjà des préoccupations concernant la rapidité souhaitée dans mon travail chronophage. > > Dans l’ensemble, c’est une conception freestyle incontournable, des données ingénieuses et une plate-forme innovante qui répondent aux besoins de mon entreprise. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15 octobre 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Inconvénients**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Works well on our site." — 5.0/5 > **Nancy** | *12 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: LiveAgent is till a great software. I have it on my site and it works well for clients to use. It integrates very easily with out site and fits our needs. > > **Inconvénients**: There really are not any cons with LiveAgent as we have not had any issues. It does exactly what we need. > > Overall a good experience with LiveAgent. Especially for the way we use it. We have only had a positive experience. ----- ### "Stable Platform, But Support Responsiveness and Bug Fixes Need Urgent Attention" — 3.0/5 > **Lukáš** | *30 avril 2026* | Sécurité et enquêtes | Taux de recommandation : 6.0/10 > > **Avantages**: LiveAgent offers excellent service availability and reliability. The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare. The core ticketing and messaging features are well-built and easy to navigate, making it a solid tool for managing customer communication. > > **Inconvénients**: Customer support is limited to text-based communication only. Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't. The support team is aware of this issue, yet there has been no fix or meaningful update in 12+ months. For a business-critical platform, leaving a known bug unresolved for this long is unacceptable. > > Overall, LiveAgent is a reliable and stable platform with good uptime and a functional feature set. However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution. The long-standing unresolved document rendering bug further undermines trust. The foundation is strong, but support quality and bug management need serious improvement to match the platform's potential. ----- ### "Best Helpdesk system available" — 5.0/5 > **Jean-Paul** | *29 avril 2026* | Administration publique | Taux de recommandation : 9.0/10 > > **Avantages**: The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W > > **Inconvénients**: Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint > > We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) ----- Page : 1/73\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/109980/liveagent?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/109980/liveagent) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées