--- description: Avis sur Freshdesk : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshdesk | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/4160/help-desk/software) > [Freshdesk](/software/110247/freshdesk) # Freshdesk Canonical: https://www.softwareadvice.fr/software/110247/freshdesk Page : 1/140\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/110247/freshdesk?page=2) > Freshdesk simplifie le support client en centralisant l'ensemble des interactions client au sein d'une solution web unique et abordable. Les appels téléphoniques, les e-mails, les discussions web et même les conversations sur les réseaux sociaux sont entièrement pris en charge par cette solution. > > Conclusion : 3460 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 3460 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 19,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Prix**: Tarifs par utilisateur et par mois. - Sprout : 0€(Pour des agents illimités) - Blossom : 18€/utilisateur/mois - Garden : 34€/utilisateur/mois - Estate : 48€/utilisateur/mois - Forest : 86€/utilisateur/mois Réductions pour tarification annuelle - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, chinois traditionnel, coréen, danois, espagnol, estonien, finnois, français, grec, hindi, hongrois, hébreu, indonésien, italien, japonais, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Biélorussie, Bosnie-Herzégovine, Brunei, Brésil, Bulgarie et 100 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Aide à la décision - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse prédictive - Analytique - Application mobile - Archivage et rétention - Audit des problèmes - Authentification unique - Autorisations basées sur les rôles - Base de données de clients - CRM - CTI (couplage téléphonie informatique) - Catalog Management ## Intégrations (78 au total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 ... et 63 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.softwareadvice.fr/directory/4160/help-desk/software) ## Catégories connexes - [Logiciels de service client](https://www.softwareadvice.fr/directory/255/customer-service/software) - [Logiciels de gestion des cas d'assistance](https://www.softwareadvice.fr/directory/1630/it-ticketing/software) - [Logiciels de gestion des plaintes](https://www.softwareadvice.fr/directory/499/complaint-management/software) - [Logiciels de relation client](https://www.softwareadvice.fr/directory/508/customer-engagement/software) - [Logiciels de surveillance des appels](https://www.softwareadvice.fr/directory/1811/monitoring/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.softwareadvice.fr/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.softwareadvice.fr/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.softwareadvice.fr/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.softwareadvice.fr/software/27068/livechat) — 4.6/5 (1727 reviews) 5. [HelpDesk](https://www.softwareadvice.fr/software/150799/helpdesk) — 4.6/5 (180 reviews) ## Avis ### "À propos de Freshdesk" — 5.0/5 > **Nitish** | *27 juin 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Freshdesk est facile à utiliser et permet l'automatisation et la gestion des flux de travail. > > **Inconvénients**: Dans Freshdesk, la personnalisation est limitée. > > Mon expérience globale avec Freshdesk a été positive. La plateforme est conviviale et offre d'excellentes fonctionnalités comme le support multicanal, l'automatisation et une base de connaissances utile. ----- ### "My 9yr Freshdesk Experience" — 4.0/5 > **Mwale** | *25 mai 2026* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Managing tickets from multiple channels—including website live chat, Facebook, WhatsApp, and email—within a single dashboard is incredibly convenient and provides excellent value for money especially the omnichannel package. The tool is intuitive and user-friendly, and the analytics features offer great flexibility for customizing reports. Additionally, the self-service portal has allowed us to develop an internal KDB library and FAQ articles for our website visitors. The automation capabilities have also significantly increased our agent productivity. Overall, this platform has helped us better manage our customer support experience in the last 9 years. > > **Inconvénients**: Unfortunately their Freshcaller telephony tool, especially the BYOC model is very limited. We've been unable to use it. They have not invested or improved a lot on it since I first saw it years back. I think they're also lagging behind in AI capabilities. I hope they up their game on that front. > > Great ticketing tool especially the omnichannel package. User friendly interface - I never struggle to train new personnel. They have done a lot of improvements in segregating user roles and permissions. Freshdesk has been a great partner to us and has helped shape our overal customer experience. ----- ### "A solid and scalable customer support platform" — 5.0/5 > **Arnaud** | *14 mai 2026* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Freshdesk's ticketing system is well-designed and easy to navigate. Automated workflows, canned responses, and SLA management significantly reduce response times. The multi-channel support — covering email, chat, phone, and social — all in one place is a major advantage for customer support teams. > > **Inconvénients**: The reporting and analytics features can feel limited on lower-tier plans. The interface can occasionally feel cluttered when managing a high volume of tickets. Some integrations and advanced automation rules require the more expensive plans, which may not be accessible for smaller teams. > > Freshdesk has grown into a solid customer support platform. The addition of Freddy AI for smart ticket suggestions and automated responses has noticeably improved team efficiency. It works well for both small support teams and larger operations. Setup is relatively straightforward, and the support documentation is thorough. ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 mars 2026* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Inconvénients**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Best helpdesk tool we've used. Nearly flawless" — 5.0/5 > **Blake** | *27 mai 2026* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The ticketing system is intuitive enough that new agents can get up to speed without much training, and the automation rules save a ton of time on repetitive tasks. Being able to manage email, chat, and phone support all from one dashboard is a huge deal. The canned responses and ticket merging features alone have made our team noticeably more efficient. > > **Inconvénients**: The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual notifications that each need to be cleared manually, so it can look like tickets from hours ago are just now coming in. It's a minor UX gripe in the grand scheme of things, but when you're juggling a lot of tickets it gets old fast. Hopefully that's something they address in a future update because the rest of the app experience is solid. > > Freshdesk has genuinely made managing customer support less stressful. Everything is where you expect it to be and the platform rarely gets in your way. We've tried a couple of other helpdesk tools before landing here and nothing else came close to this balance of features and usability for the price. Aside from that one notification quirk on mobile, it's hard to find much to complain about. ----- Page : 1/140\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/110247/freshdesk?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/110247/freshdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées