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En savoir plus sur SAP Customer Experience
SAP - CRM est une solution cloud de gestion de la relation client qui aide les petites et moyennes entreprises à gérer leurs communications et leurs interactions avec les clients existants et potentiels. Elle aide les entreprises...
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- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Bon outil de gestion interne
Avantages
J’ai apprécié la modularité de l’outil.
Inconvénients
Je trouve que l’ergonomie de l’outil est perfectible
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Comprehensive solution to address and strengthen customer-facing engagement.
The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.
Avantages
It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.
Inconvénients
So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Why SAP Customer Experience Is The Best
Avantages
I like the customer experience and customer service features
The software comes with contact management and following on customer history is easy too.
Inconvénients
With SAP Customer Experience, everything has been smooth.
Les meilleures alternatives à SAP Customer Experience
- Secteur d'activité : Conseil en gestion
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Provenance de l'avis
Why SAP CRM is better when it works with others.
Avantages
I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.
Inconvénients
As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Satisfactory Customer Help from SAP Customer
Avantages
SAP Customer has the valuable ticketing measures, where immediate customer assistance is something offered.
Inconvénients
SAP Customer is conventional and it makes an immediate and impressive facilitation.
- Secteur d'activité : Études de marché
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
SAP Customer Experience review
Overall my customer user experience is quite positive and I'm looking forward to using it again
Avantages
AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me
Inconvénients
The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
GREAT CRM Program
It was really great and helped in the customer experience I provided to my clients at that time.
Avantages
I loved the user friendly options that SAP provided. I was new manager when I started using the program so that really help.
Inconvénients
Occasionally, SAP would run really slowly. Making it difficult to input items quickly.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
SAP is pretty versatile and cane accomplish many tasks beyond just a customer management...
The best benefits that I use it for is credit card processing as well as inventory management.
Avantages
I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.
Inconvénients
The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A Powerful CRM
Avantages
It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.
Inconvénients
It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Excellent system for integration of all you business into a single platform
Purchase requisitions,process flow, and live status of the product and any particular operation can be done with very ease.
Avantages
The ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.
Inconvénients
This is bit complex to learn, Some training is needed for it's usage.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Very Compatible to user
Very much satisfied.
Avantages
SAP CRM 7 hosted on web. That is most interesting thing.
Inconvénients
Sometime it run little slow as it is hosed on web so speed should be improved
- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
SAP Customer Experience Review: Enhancing Business Success through Seamless Customer Interactio...
In order to manage client interactions and enhance sales procedures, I got the chance to use SAP client Experience during my internship in the university's pharmaceutical product development and research department. The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey. We were able to efficiently streamline our efforts and nurture prospects because to the powerful marketing automation features. Our ability to make data-driven decisions was made possible by the integration of SAP Customer Experience with SAP Analytics Cloud. All things considered, SAP client Experience was extremely important in improving our client engagement methods and raising our sales efficiency.
Avantages
For companies looking for complete CRM solutions, SAP Customer Experience offers a variety of benefits. A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions. Effective client involvement is made possible by the software's potent marketing automation features, which also include lead nurturing and campaign management. The seamless integration of SAP Customer Experience with other SAP products, including SAP S/4HANA and SAP Analytics Cloud, guarantees a smooth data flow and makes it possible to gain real-time insights for wise decision-making. Furthermore, the platform's flexibility and scalability enable organizations to expand and react to changing client demands.
Inconvénients
Although SAP Customer Experience has many advantages, there are a few things to bear in mind. The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning. Additionally, small firms with tight budgets can find the software's pricing structure excessive. A severe learning curve has been mentioned by some users, especially when configuring advanced features and customizations. Last but not least, the platform's considerable capabilities can produce a complicated user interface, necessitating appropriate training and continuing support. These restrictions are, however, outweighed by the software's extensive features and scalability, which surpass its short-term drawbacks.
- Secteur d'activité : Machines
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Horrendous U/I and immensely slower to operate than competitors
More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program.
I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor
Avantages
The software has the "capability" of doing many things and being a one stop shop.
Inconvénients
The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
My review for SAP Customer Experience
Avantages
I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.
Inconvénients
Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Inventory management at its best
Avantages
Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.
Inconvénients
SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Make sure it is implemented properly, or it will never be correct
It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system.
Avantages
The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.
Inconvénients
The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.
- Secteur d'activité : Banque
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best CRM tool with vast features
Avantages
In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.
Inconvénients
SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Engnineer in SAP
Avantages
A multitude of functions that can be used on a daily basis.
Inconvénients
It is quite complicated, has a lot of functions, but you need to know the names of these transactions in order to use them.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Convenient and accessible
Avantages
Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.
Inconvénients
The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Understand the customers and proactively find their needs with SAP Customer Experience
It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.
Avantages
It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.
Inconvénients
It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Working Professional Using SAP
Avantages
Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done
Inconvénients
Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
SAP - German for "Such A Pain"
I do not like SAP, however I guess I am stuck with it as it is supposedly the best platform for large companies.
Avantages
It's my understanding that it is a very complex system that can support many different businesses and business units.
Inconvénients
The ease of use and UE/UI is really not great at all. It is a German product and it really shows as it is clunky and impossible to use.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customer Service SAP
Avantages
There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.
Inconvénients
Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
SAP keeps it's standards high!
All in all, this is a great program to utilize it's every tool that will get your job done with ease.
Avantages
Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.
Inconvénients
The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent Tracking
This is been a great tool to help us better serve our customers
Avantages
Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.
Inconvénients
Training can be cumbersome and difficult to work through
