--- description: Avis sur SurveyMonkey : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SurveyMonkey | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels pour études de marché](/directory/4222/market-research/software) > [SurveyMonkey](/software/157864/surveymonkey) # SurveyMonkey Canonical: https://www.softwareadvice.fr/software/157864/surveymonkey Page : 1/422\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/157864/surveymonkey?page=2) > SurveyMonkey est un outil de sondage basé sur cloud qui aide les utilisateurs à créer, envoyer et analyser des sondages. Les utilisateurs peuvent envoyer des enquêtes par e-mail aux répondants et les publier sur leurs sites web et leurs profils de réseaux sociaux pour augmenter le taux de réponse. Les utilisateurs peuvent mener des enquêtes de satisfaction client pour obtenir des commentaires sur les produits et services et envoyer des enquêtes sur la motivation des collaborateurs pour comprendre la satisfaction des employés au sein de l'entreprise. L'outil permet aux utilisateurs d'envoyer des enquêtes et de vérifier les résultats à partir d'un appareil mobile. SurveyMonkey aide les utilisateurs à réduire les biais de données en utilisant la randomisation des questions, des pages, des blocs et des commandes. Il fournit aux utilisateurs plusieurs types de questions, notamment des questions vidéo, matricielles, de notation, d'étoile, de curseur, de test A/B et de classement. Les utilisateurs peuvent personnaliser l'expérience des répondants avec une logique d'enquête avancée, de ramification, de sélection de question et de page et une gestion avancée des parcours. Les utilisateurs peuvent utiliser des modèles de sondage ou accéder à des banques de questions pour préparer des sondages. SurveyMonkey permet aux utilisateurs de personnaliser leurs enquêtes en ajoutant des logos, des thèmes et des couleurs d'entreprise. Tarification mensuelle. Une assistance est fournie par téléphone et par e-mail. > > Conclusion : 10513 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 10513 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Momentive - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 30,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: albanais, allemand, anglais, arabe, arménien, basque, bengali, bosniaque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, gallois, grec, géorgien, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, letton, lituanien, macédonien, malais, malayalam, norvégien, néerlandais, pendjabi, persan, polonais, portugais, portugais brésilien, roumain, russe, serbe, slovaque, slovène, suédois, swahili, tagalog, tamoul, tchèque, thaï, turc, télougou, ukrainien, vietnamien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Corée du Sud, Danemark, Espagne, Finlande, France, Inde, Irlande, Italie, Japon, Norvège, Nouvelle-Zélande, Pays-Bas, Portugal, R.A.S. chinoise de Hong Kong, Royaume-Uni et 4 de plus ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Apprentissage et développement - Authentification unique - Auto-évaluation - Base de données de clients - Benchmarking - Bibliothèque de questions - CRM - Cartographie du parcours client - Champs de texte - Champs personnalisables - Collecte de données multicanal - Collecte de réponses hors ligne ## Intégrations (99 au total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... et 84 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour études de marché](https://www.softwareadvice.fr/directory/4222/market-research/software) ## Catégories connexes - [Logiciels pour études de marché](https://www.softwareadvice.fr/directory/4222/market-research/software) - [Logiciels d'automatisation des formulaires](https://www.softwareadvice.fr/directory/4223/forms-automation/software) - [Logiciels de création de formulaires](https://www.softwareadvice.fr/directory/4464/form-builder/software) - [Logiciels de satisfaction client](https://www.softwareadvice.fr/directory/4627/customer-satisfaction/software) - [Logiciels de vote](https://www.softwareadvice.fr/directory/4705/polling/software) ## Logiciels similaires 1. [Jotform](https://www.softwareadvice.fr/software/433821/jotform) — 4.7/5 (2927 reviews) 2. [Typeform](https://www.softwareadvice.fr/software/324633/typeform) — 4.7/5 (982 reviews) 3. [Survicate](https://www.softwareadvice.fr/software/31821/survicate) — 4.6/5 (99 reviews) 4. [SurveyLegend](https://www.softwareadvice.fr/software/72231/surveylegend) — 4.6/5 (966 reviews) 5. [Zoho Survey](https://www.softwareadvice.fr/software/434462/zoho-survey) — 4.6/5 (456 reviews) ## Avis ### "User-friendly survey creation tool costs a pretty penny" — 4.0/5 > **Richard** | *28 septembre 2026* | Machines | Taux de recommandation : 7.0/10 > > **Avantages**: I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. > > **Inconvénients**: The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. > > I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. ----- ### "Easy, Reliable, and Great for Quick Feedback" — 4.0/5 > **christopher** | *15 août 2026* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. > > **Inconvénients**: Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. > > Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. ----- ### "Great but not the best" — 3.0/5 > **Utilisateur anonyme** | *9 août 2026* | Assurance | Taux de recommandation : 4.0/10 > > **Avantages**: It is mainly used by all my company users. I think the interface is easy to use and people use it all the time. > > **Inconvénients**: I don't like how each question is set up and not easily to be navigated. Not too much cons for me though. ----- ### "A Reliable tool - Just be ready to pay for the good parts\!" — 4.0/5 > **Utilisateur vérifié** | *27 juin 2026* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. > > **Inconvénients**: The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. > > SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. ----- ### "Best in the market" — 5.0/5 > **Luke** | *21 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too > > **Inconvénients**: Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating > > Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use ----- Page : 1/422\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/157864/surveymonkey?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/157864/surveymonkey) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées