Twilio

Avantages

Il propose plein de paramètres configurable. Plusieurs possibilités de champ d'action.

Inconvénients

Le monitoring, ils n'ont pas la possibilité de faire des doubles écoutes, écoute à chaud. Recherche des enregistrements pas aisée.

Alternatives envisagées 

Pourquoi passer à Twilio

Avantages

Frâce à Twilio mes message son personnaliser et ça me fait gagner du temps

Inconvénients

je n'ai pas trouver d'inconvénient à Twilio

Avantages

Effectivement efficace ! L’interface est propre et les fonctionnalités aussi

Inconvénients

Intégration facile mais pour ceux qui s’y connaisse

Avantages

Twilio est l'un des plus meilleurs des logiciels de marketing SMS.facile à prendre et rapide à utiliser.

Inconvénients

Difficulté introuvable sur se logiciel, mais certains messages tarde avant de partir

Avantages

Soit disant un tarif dégréssif. Au bout de près de 1 mois nous obtenons enfin une réponse mais nous indiquant que le tarif ne change pas que ce soit pour l'achat de 1000 ou 10 000 sms !!! Cela était indiqué l'inverse pourtant.Service technique incompétent. Avec ma société nous tentons de trouver une solution pour encoder un sms depuis plus de 1 mois et malgré une quizaine de réponses par mail nous indiquant des réponses qui n'ont rien à voir avec la demande la réponse n'est pas encore trouvée !!!!Vous êtes livré à vous-même, avec un tarif d'envoi de sms à un coût exorbitant et en plus avec seulement 50 caractères au lieu de 70 habituellement afin de vous faire régler deux sms !!! Le tarif dégréssif promis n'existe pas en réalité donc Twilio est à déconseiller très fortement.

Inconvénients

Mensonges sur la tarification dégréssive !Sms de 50 caractères au lieu de 70 !!Livré à vous même car ils ne vous donnent aucune réponse valable donc catastrophique

Avantages

Le plus apprécié dans ce logiciel est que Twilio est l'une des APIs les plus fiables pour envoyer des SMS et des messages sur le marché. Ainsi, concernant les prix, c'est assez compétitifs.

Inconvénients

Le moins apprécié dans ce logiciel est que Twilio manque un peu d'intégration avec quelques services.

Avantages

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Inconvénients

Nothing that I can think of or have experienced.

Avantages

They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI. Everything works together quite nicely, and their pricing is quite good for what you get.

Inconvénients

It can be very overwhelming to use if you're not an advanced A2P communications user. My clients do not enjoy using it, but they love the results they receive from it once they delegate it to someone else.

Avantages

scam service and bad support , cancelling account without justification

Inconvénients

charging without providing service , scam

Avantages

1- Set of APIs
• Messaging
• Voice
• Video
• Email
2- Twilio offers high availability with minimal downtime. That's why it has a reputation for reliability.

Inconvénients

Twilio provides Limited support on free-tier users.

Avantages

Twillio SMS sending stands out for it's efficiency.

Inconvénients

The costs are not so affordable. It should offer some cheaper options for SMS.

Avantages

Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.

Inconvénients

Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.

Avantages

Whatsapp messenger . Easy to use online admin interface. Easy to integrate with your setup.

Inconvénients

configuration were a bit difficult to understand

Avantages

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

Inconvénients

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

Alternatives envisagées 

Pourquoi choisir Twilio 

Logiciel antérieur 

Pourquoi passer à Twilio

Avantages

Created a central portal for customer acquisition and management.

Inconvénients

Have no negative input on Twilio at this time.

Avantages

SMS sending is easy with multiple numbers with multiple countries

Inconvénients

Little UI design is difficult to understand.

Avantages

Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.

Inconvénients

It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.

Avantages

Everything, but especially support and connectivity options.

Inconvénients

There is nothing that I didn't like, product is close to perfect!

Avantages

I like the ease of deployment of Twilio.
Twilio has been a great tool for SMS marketing and communications.

Inconvénients

Twilio has reliable and simple to manage features.
Twilio does not have flaws.

Avantages

I like that there are so many tools available to developers

Inconvénients

Their interface, UI, UX, and implementation of the new A2P Campaign Registration

Avantages

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

Inconvénients

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Avantages

It's easy to set up with an API and you load money in the account and off you go! And it makes sure you are being compliant with regulations

Inconvénients

It can be complicated to get setup and their website at the time wasn't intuitive to use.

Alternatives envisagées 

Avantages

I really liked how we could call off of our work laptops and have the same quality as my cell phone. This allowed me to have the client data in front of me without worrying about my phone!

Inconvénients

I have no complaints about Twilio! It was a great service.

Avantages

It had a high number of emails you could send for free every day

Inconvénients

They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.

Avantages

It is able to handle a call center that has hundreds of employees taking calls at the same time.

Inconvénients

It crashes a fair amount and we do have issues with it at times.