En savoir plus sur HubSpot Service Hub
HubSpot Service Hub - Prix
HubSpot Service Hub est disponible en version gratuite et propose un essai gratuit. La version payante de HubSpot Service Hub est disponible à partir de 50,00 $US/mois.
Produits similaires à HubSpot Service Hub
HubSpot Service Hub - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hubspot est un outil CRM complet et très riche mais présente quelques lacunes
Mon outil CRM favori !
Avantages
Je suis partisan de HS. Je l'ai utilisé dans deux sociétés différentes et de deux façons différentes. Pour moi, l'outil est complet et permet une gestion optimale du support client.
Inconvénients
HS propose paradoxalement trop de fonctionnalités au détriment d'une certaine simplicité.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great tool for tracking our customers and making sure we are staying on track
Our customers love being able to use the chat and have a knowledge base where they can search for how to resolve taks.
Avantages
Being able to use the live chat is absolutely amazing. Makes it quick for our customers to get in touch with us and help them with any need they have.
Inconvénients
Nothing at this time. Works great and as intended.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A great way to manage support tickets!
Overall, once we got past set up, it has really streamlined our support processes! Would recommend.
Avantages
I love how easy it is to manage tickets. Tickets come in through our website and our support team is automatically notified, the tickets are assigned a team member and populated on a nice workflow so no request falls through the cracks. Roping in team members is easy for behind the scenes communication and the analytics are really cool how they track monthly tickets closed, tickets closed by team members, how long it takes to close tickets on avg, etc.
Inconvénients
Set up can really tricky. We had to hire a 3rd party team that met with our team and walked us through set up. With the potential for all the hubspot offers, there is some complexity.
Alternatives envisagées
Zendesk SuitePourquoi choisir HubSpot Service Hub
We still use monday.com for task tracking but for service related tickets, hubspot is just much more powerful.Logiciel antérieur
monday.comPourquoi passer à HubSpot Service Hub
Hubspot seemed more powerful and trusted.- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Its good CRM but is more suited for Marketing rather than a Service Role
It has some great functions but compared to some other CRM services it is limited and sometimes difficult to navigate
Avantages
Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.
Inconvénients
The ticket system is not designed for high volume. You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Limited reporting.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
It's pretty much the best Service and Customer Success Platform out there
Avantages
Hubspot Service Hub has been instrumental in order to fulfill growth business needs
Inconvénients
Native support to integrate with Development Tools would be great, we've already accomplish these with third-party apps
