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Five9 - Prix
Five9 n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Five9 est disponible à partir de 100,00 $US/mois.
Produits similaires à Five9
Five9 - Avis
Évaluation des fonctionnalités
- Secteur d'activité: Restaurants
- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Very Useful
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Avantages
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Inconvénients
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Réponse de Five9
Hi Angelina,
Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.
Best regards,
Cindy
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
If you want the best...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Avantages
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Inconvénients
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Réponse de Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Best Regards,
Cindy Seto
Customer Advocacy Manager
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 201-500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Takes Getting Use to
Overall, when working from home, Five9 allow for me to keep in contact with team leaders and clients. I was able to use the platform to connect client from all across the country to necessary tax services.
Avantages
I like being able to see that there is a call coming in and being able to edit the call information on the platform. Having the option to put clients on hold and view the time the call is on hold is plus
Inconvénients
The caller id is not always accurate, especially when calls are being forwarded from physical office locations. Being able to seamlessly transfer clients without hiccups takes a lot of memory use, because of wordage. I also did not like the necessary reboots in the middle of a shift or call.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hard to implement, but robust
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Avantages
Once you get it going, which isn't easy at all, it doesn't quit running.
Inconvénients
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Alternatives envisagées
RingCentral MVPPourquoi choisir Five9
Poor management choices left for me to implement.Logiciel antérieur
RingCentral MVPPourquoi passer à Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 201-500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Five9 - for me it’s rating at 9
Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin it’s straight forward and easy to setup
Avantages
Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor
Inconvénients
Wallboard feature to share data as a link is required
New Integrations with newer brands are required
customizations take longer to build
Catégories connexes
- Logiciels d'enregistrement des appels
- Logiciels de suivi des appels
- Logiciels de predictive dialer
- Logiciels de suivi commercial
- Logiciels de gestion du personnel pour call center
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- Logiciels de téléprospection
- Logiciels de CRM pour iPad
- Logiciels PABX et IPBX
- Logiciels d'activation des ventes
