En savoir plus sur Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
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Vidéo de Five9
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Five9 - Prix

Five9 n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Five9 est disponible à partir de 100,00 $US/mois.

À partir de:
100,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non

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Five9 - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4,5
5 avis sur 391 Afficher tous les avis
Angelina V.
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/12/2019

Very Useful

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Avantages

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Inconvénients

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Réponse de Five9

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy

Répondu le 17/12/2019
Kimber C.
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/10/2019

If you want the best...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Avantages

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Inconvénients

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Réponse de Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Répondu le 14/10/2019
Angela B.
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

4
Publié le 19/08/2021

Takes Getting Use to

Overall, when working from home, Five9 allow for me to keep in contact with team leaders and clients. I was able to use the platform to connect client from all across the country to necessary tax services.

Avantages

I like being able to see that there is a call coming in and being able to edit the call information on the platform. Having the option to put clients on hold and view the time the call is on hold is plus

Inconvénients

The caller id is not always accurate, especially when calls are being forwarded from physical office locations. Being able to seamlessly transfer clients without hiccups takes a lot of memory use, because of wordage. I also did not like the necessary reboots in the middle of a shift or call.

Christopher M.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
1
Support client
3

3
Publié le 06/08/2019

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Avantages

Once you get it going, which isn't easy at all, it doesn't quit running.

Inconvénients

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Alternatives envisagées 

RingCentral MVP

Pourquoi choisir Five9 

Poor management choices left for me to implement.

Logiciel antérieur 

RingCentral MVP

Pourquoi passer à Five9

My management decided it for me with no input from myself, as it what he was comfortable with in different situations.
Farah M.
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/06/2021

Five9 - for me it’s rating at 9

Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin it’s straight forward and easy to setup

Avantages

Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor

Inconvénients

Wallboard feature to share data as a link is required
New Integrations with newer brands are required
customizations take longer to build

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