En savoir plus sur EngageBay CRM

EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management) conçue pour aider les petites et moyennes entreprises à acquérir, engager et convertir les visiteurs du site web en clients. La plateforme basée sur cloud permet aux entreprises d'utiliser des outils marketing pour établir des relations avec les clients et les fidéliser à vie. EngageBay comprend des fonctionnalités d'e-mail marketing, de pages de renvoi, de service de messagerie instantanée et d'assistance en direct, de billetterie, de téléphonie, de planification de rendez-vous, de gestion des contacts, etc. La solution est fournie avec un CRM intégré, qui permet aux entreprises de gérer et de suivre toutes les activités des clients, des leads et des transactions au fur et à mesure de leur progression. En outre, il fournit aux utilisateurs des compétences marketing pour générer des prospects via des modèles d'e-mails automatisés, des formulaires et des fenêtres contextuelles personnalisables, un engagement sur les réseaux sociaux et bien plus. EngageBay permet aux entreprises d'utiliser les intégrations Zapier et Xero pour connecter la plateforme à plusieurs applications tierces telles que Salesforce, Intercom, MailChimp, Hubspot et bien d'autres. La tarification est disponible sur abonnement mensuel et l'assistance est assurée par documentation, téléphone et e-mail.
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Vidéo de EngageBay CRM
EngageBay CRM Logiciel - 1 - aperçu
EngageBay CRM Logiciel - 2 - aperçu
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EngageBay CRM - Prix

EngageBay CRM est disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de EngageBay CRM est disponible à partir de 14,99 $US/mois.

À partir de :
14,99 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Non

Produits similaires à EngageBay CRM

EngageBay CRM - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité
4,5
Support client
4,8
Jean luc
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/10/2022

Une bonne apllication

Avantages

Engagebay est une application complète facile à prendre en main à un prix raisonnable..

Inconvénients

Le nombre de mails à envoyer qui est assez limité dans un premier temps

Steve
Steve
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/08/2023

Great CRM, You must consider when looking for a CRM!

EngageBay has exceeded my expectations. This program is truly starting to get my business going. I enjoyed my sales guy and everything he told me has been true, yes that's a first. The Customer Service people are great, they are there all the time and have really helped me along. The price was much less than the competition, and if you get the All-in-One set up, they do not nickel and dime you for more modules as its all in that package. I give EbgageBay 100% for all they are doing.

Avantages

Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.

Inconvénients

For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!

Pourquoi passer à EngageBay CRM

I hate to get nickel and dimed, and the All-in-One program was great at EngageBay. The cost was much less them most, but the tools were more. The staff was easy to talk to. I really liked them a lot. I wish I would have come across them at the start of our search for a CRM. To me, it seemed like a natural choice, and in retrospect, I know it was the right choice now!
Yohannes
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 16/10/2024

Affordable All-in-One CRM with Some Integration Limitations

My overall experience with EngageBay CRM has been positive. It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform’s functionality and price point still make it a valuable option for businesses that don’t require extensive integrations.

Avantages

What I liked most about EngageBay CRM is its competitive pricing, which is great for small businesses. The user interface is intuitive and easy to navigate, making it simple to manage tasks. I also appreciate that it’s an all-in-one solution, offering tools for marketing, sales, and customer support in a single platform.

Inconvénients

What I liked least about EngageBay CRM is that it doesn’t integrate with many third-party software applications, which is critical for our business needs. Aside from that, it has been a good experience overall.

Alternatives envisagées 

Zoho CRM, Salesforce Sales Cloud et HubSpot CRM

Pourquoi passer à EngageBay CRM

I chose EngageBay CRM because it offered an affordable all-in-one solution that seemed perfect for a small business like ours. The pricing was very competitive compared to other CRMs, and the user interface was intuitive and easy to navigate. It seemed like a great fit initially, offering the essential tools we needed for marketing, sales, and customer support in one platform.
Utilisateur vérifié
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
2
Support client
1

1
Publié le 14/09/2021

Absolutely horrible!!

I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on.

Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.

The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??

Absolutely disgusting and shameful business practices!

They then tell me that the problem is not on their end and insist that every contact has an invalid email address.

With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.

Avoid at all costs!

Avantages

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Inconvénients

It doesn't work at all and the support team asks you to purchase credits for it to work.

Réponse de EngageBay

Hi there, sorry to know about your experience with EngageBay.

Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce.

To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions.

Seems like the other service you used has a built in validation service and hence the bounces were limited.

I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Répondu le 24/09/2021
Elizabeth
Elizabeth
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 26/08/2024

Great, Value for Money Solution for a B2B

We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand).

Avantages

It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date.

Inconvénients

There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around.

Pourquoi passer à EngageBay CRM

Best value for money and best overall features as against market leaders for BRB.

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