Salesforce Commerce Cloud

4,5
Note globale
Avis

4,5
Note globale
Avis

En savoir plus sur Salesforce Commerce Cloud

Salesforce B2C Commerce est une solution cloud de gestion des commandes qui permet aux entreprises de simplifier les processus liés aux campagnes marketing, au merchandising, au traitement des commandes, etc. Les professionnels peuvent améliorer leur présence sur les réseaux sociaux en intégrant diverses plateformes telles que Facebook et Instagram. Salesforce B2C Commerce permet aux entreprises de créer des campagnes marketing ou promotionnelles, d'afficher des catalogues de produits, des marchandises et des prix sur une plateforme unifiée et de fournir aux acheteurs des recommandations optimisées par IA (intelligence artificielle) pour améliorer leur taux de fidélisation. Les administrateurs peuvent gérer le trafic organique à l'aide de l'optimisation SEO, développer des applications de commerce pour appareils mobiles et utiliser le tableau de bord analytique de la solution pour obtenir des informations sur le comportement d'achat des clients. De plus, la solution permet aux utilisateurs de trier les opérations de traitement des commandes en fonction des adresses de livraison et de traiter les transactions via des accélérateurs de paiement. Salesforce B2C Commerce inclut une API (Application Programming Interface) qui aide les entreprises à intégrer la solution à plusieurs systèmes tiers. Les tarifs sont disponibles sur demande et l'assistance est assurée par téléphone, à travers une documentation, des FAQ et d'autres services en ligne.
Salesforce Commerce Cloud Logiciel - 1
Vidéo de Salesforce Commerce Cloud
Salesforce Commerce Cloud Logiciel - 1 - aperçu

Salesforce Commerce Cloud - Prix

Salesforce Commerce Cloud n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Non

Produits similaires à Salesforce Commerce Cloud

Salesforce Commerce Cloud - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,6
Simplicité
4,2
Support client
4,4
Leticia
Leticia
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
3

5
Publié le 24/10/2021

Great software but complicated to handle

It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.

Avantages

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Inconvénients

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

Guido
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 21/03/2023

The best Cloud e-commerce platform

We've switched from a custom platform to SFCC, and it has been a game changer.It has allowed us to speed up our online business and to grow our e-commerce significantly.

Avantages

Almost everything.Very solid platform, easy to manage and it allows a very fast time to market when you need to open new markets.Full of great functionalities and features and easy integration with external services.

Inconvénients

You definitely need a certified system integrator which could help you with integrations, developments and maintenance.You cannot manage it on your own.

Utilisateur vérifié
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 11/10/2020

good catalog system

the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Avantages

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Inconvénients

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

christian
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 10/12/2019

Recently Migrated From Magento To SFCC

Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Avantages

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Inconvénients

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Alternatives envisagées 

BigCommerce et Shopify

Pourquoi choisir Salesforce Commerce Cloud 

Needed an upgrade

Logiciel antérieur 

Adobe Commerce
Utilisateur vérifié
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
3
Support client
0

4
Publié le 28/05/2022

B2C Commerce in Salesforce is an excellent option for an e-commerce operation

All our company's sales and marketing efforts are made easier by utilizing the Commerce Cloud in conjunction with the Sales Cloud. Because of the size of our organization, being able to communicate with our audience is a huge benefit of using this platform. Using this tool, our team can track their progress and see where they stand on the goals, they've set for themselves.

Avantages

My company's website utilizes Salesforce to keep track of all visitors and clients. We've been able to better manage our workflow and keep track of all the responsibilities we've delegated to others thanks to it. Keeping track of our clients and consumers on the same platform where we do all our other businesses is also a big plus for us. Having fewer browser tabs or tabs open at the same time can save time when working from home. Salesforce is far more user-friendly and efficient than any other platform I've tried. I haven't had the same level of anxiety about keeping track of our inventory and orders as I used to.

Inconvénients

People who work from home have had trouble with their internet connections because they need a fast one to get the most out of the software. As a result of unanticipated delays in reporting, our timelines have been disrupted. The single time this has occurred is extremely rare. To execute simple activities, there are too many functions. We commonly realize that a process is made more difficult by the presence of numerous features. (It's fair if my lack of technical knowledge is to blame for my desire for it to be a little less complicated).

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