Avis clients sur CloudTalk

Avantages

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Inconvénients

The mobile app could be improved, but we prefer the desktop app anyways.

Alternatives envisagées 

Talkdesk, Aircall, Genesys Cloud CX et Five9

Pourquoi passer à CloudTalk

Best value for the pricing, solid support

Avantages

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Inconvénients

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Alternatives envisagées 

Twilio

Pourquoi choisir CloudTalk 

The hardness to communicate with Twillio and to obtain support for our desirable functions.

Logiciel antérieur 

Twilio

Pourquoi passer à CloudTalk

Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.

Avantages

The system works properly in most cases, but there are a lot of connection issues

Inconvénients

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Avantages

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Inconvénients

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Alternatives envisagées 

Blueface Hosted PBX et Twilio

Pourquoi choisir CloudTalk 

Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.

Pourquoi passer à CloudTalk

Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.

Avantages

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Inconvénients

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Avantages

Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.

Inconvénients

Integrations with home grown CRM's can get better.

Alternatives envisagées 

Twilio

Logiciel antérieur 

Twilio

Pourquoi passer à CloudTalk

Free trial, ease of integration with softwares

Avantages

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Inconvénients

There is no single thing I would dislike about CloudTalk.

Avantages

Pretty cheap, easy setup and a good free tier. The other products are really lacking that.

Inconvénients

They need an app for phone too that is good.

Alternatives envisagées 

Aircall et Freshdesk Contact Center

Pourquoi passer à CloudTalk

They were more expensive and harder to set up and especially freshcaller were so annoying in their onboarding and lied a lot.

Avantages

Cloudtalk offers simple yet powerful solution for both small and large enterprises.

Inconvénients

Customer support could use some more work in terms of how useful or polite they are.

Avantages

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Inconvénients

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Avantages

It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use.

Inconvénients

Being billed for an annual commitment when only signing up for a monthly commitment.
Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir CloudTalk 

Out of contract

Avantages

Ease of use, quick and simple integration and great call quality.

Inconvénients

Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Avantages

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Inconvénients

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Avantages

Call monitor helps the most for us training our calls and being able to listen to each other.

Inconvénients

Sound quality has been sometimes bad, but more likely its due to the clients connection.

Alternatives envisagées 

Aircall

Logiciel antérieur 

NFON

Pourquoi passer à CloudTalk

Had better features for a better price.

Avantages

the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it.

Inconvénients

No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.

Avantages

I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution.

Inconvénients

Not compatible with Freshdesk, but advertised as such.

Alternatives envisagées 

Talkdesk, Freshdesk Contact Center, RingCentral Contact Center et JustCall

Pourquoi passer à CloudTalk

More features

Avantages

CloudTalk is easy to use inbound call center tool with many great features.

Inconvénients

I never had an issue, it is worth the money.

Avantages

Very intuitive and easy to use. Swift, professional and helpful customer support.

Inconvénients

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Avantages

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

Inconvénients

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

Avantages

I like everything that is easy to control that it costs little money

Inconvénients

small outages, but not often, it was probably caused by the Internet

Avantages

- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need

Inconvénients

Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.

Avantages

Easy to manage, it's in cloud, good support, relevant pricing.

Inconvénients

Missing mobile app. I hope they will develop one soon.

Avantages

I don't feel that anything is positive right now

Inconvénients

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Avantages

We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

Inconvénients

The iPhone app could use some more features in my opinion.

Avantages

one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to them.

Inconvénients

the only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms. Other that that cloudtalk is great.