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CloudTalk est une solution de gestion de centre d'appels qui permet aux entreprises de rationaliser les communications avec les équipes et les clients à l'aide de systèmes d'appels virtuels. Elle permet aux cadres de gérer les...
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- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
bon logiciel mais certain paramettre difficile si on connait pas
Avantages
Simple a deployer, mise en route rapide, avec fonction de base
Inconvénients
Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
CloudTalk : un logiciel de gestion de la téléphonie
Avantages
CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels.
Inconvénients
CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner.
- Secteur d'activité : Développement et commerce international
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Logiciel de centre d'appel
Avantages
CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients.
Inconvénients
Je ne trouve aucun problème , j'adore !
Les meilleures alternatives à CloudTalk
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great tool with lots of features
We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.
Avantages
This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.
Inconvénients
So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great product and fantastic support!
I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.
Avantages
The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
Inconvénients
The cloudtalk team is improving along the way. We have experienced some temporary bugs.
Alternatives envisagées
TwilioPourquoi choisir CloudTalk
The hardness to communicate with Twillio and to obtain support for our desirable functions.Logiciel antérieur
TwilioPourquoi passer à CloudTalk
Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Looks good from a distance, but they're a mess internally
Avantages
The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.
Inconvénients
CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.
The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.
Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.
I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Cloudtalk is the many tools in one
It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
Avantages
The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.
Inconvénients
The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.
Pourquoi choisir CloudTalk
Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.Pourquoi passer à CloudTalk
Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best All in One tool regarding communications
Very good. Execelent Integrations and support.
Avantages
In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.
Inconvénients
The option to send MMS inside Europe. It's not possible yet.
Alternatives envisagées
AircallPourquoi passer à CloudTalk
Less expensive and more options / integrations- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Light weight telephony with easy integration
Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.
Avantages
Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.
Inconvénients
Integrations with home grown CRM's can get better.
Alternatives envisagées
TwilioLogiciel antérieur
TwilioPourquoi passer à CloudTalk
Free trial, ease of integration with softwares- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Product, Better Customer Service
Great so far. Minor hiccups, but the team has been great about addressing them honsetly.
Avantages
The customer support team. They are extremely responsive and very friendly.
Inconvénients
No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Simple cloud phone system with a reasonable pricing
Using CloudTalk as a could-based phone system for our sales and customer support.
Avantages
1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee.
2. Overall reasonable pricing.
3. All features we require were available in the basic plan.
Inconvénients
1. Mobile app functionality is a bit outdated
2. Interface could be more intuitive
3. Outbound calls are expensive in our region (though this is typical for all products on the market)
Pourquoi passer à CloudTalk
Availability of local numbers + competitive pricing.- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
PBX solution really simple to implement
During the initial phase, an operator follows you giving support. So you can start almost immediately. So far everything works well.
Avantages
PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number
Inconvénients
Sometimes there are delays, but causes can be various from our web speed connection to the caller.
Alternatives envisagées
JustCallPourquoi passer à CloudTalk
It was possible to port our number and more value for the money.- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Huge call lag causing customer to ring multiple times just to speak with support
Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.
Avantages
Its would be cost-effective it it worked properly
Inconvénients
Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back.
We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call.
Not good enough.
We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan.
When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms".
This is ridiculous in today's day and age.
Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.
Go to a shop (in person) and hand them some money for a good or service.
If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them.
If you don't treat people the same as you would in person then you should not be in business.
I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Promised loads - sadly failed to deliver in many ways
Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.
Avantages
The call recording & integration into our CRM was a really nice feature for us
Inconvénients
We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great product, highly recommended.
With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!
Avantages
Ease of use, quick and simple integration and great call quality.
Inconvénients
Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great business phone system, awesome quality!
Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team.
Avantages
CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.
Inconvénients
None, so far it's been very smooth ride without any hassles.
Réponse de CloudTalk
Dear client,
thank you very much for taking the time to leave us this review.
We understand that the time is money for our customers. To save their time, CloudTalk focuses on the providing many advanced features and integrations for customers and we are really happy that you appreciate it.
Thanks!
Kris from CloudTalk
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great call centre software for sales activities
We use it for outbound and inbound sales. Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities. Cloudtalk is integrated with Salesforce which is also very convenient. Furthermore, we have different phone numbers for different regions that we are targeting.
Avantages
Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.
Inconvénients
Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow.
Pourquoi passer à CloudTalk
Price and functionality matched our needs.- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Run Away
Terrible.
Avantages
The system works properly in most cases, but there are a lot of connection issues
Inconvénients
I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product
- Secteur d'activité : Design
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
OVERPRICED, misleading pricing, harassment and bad customer service
Misleading price guides, everything is US dollars but they don't clearly state that. Even top up credit is in US dollars. I thought I was topping up with $20 AUD, when I checked my account and converted the money manually I realised I was paying closer to $30 each time I topped up. The trial credit lasted longer than any of my top ups. There's no clear itemised call charge list, when I asked for one they never got back to me. I've tried repeatedly to get this information but to no avail. They also harass for business information and personal photo identification to prove business legitimacy. Despite providing several forms of business identification, they have emailed me multiple times a day for more.
Avantages
the demo, after that everything was overcharged, fees were misleading and harassment for more identification got out of control
Inconvénients
no itemized call list to show charges per call. Credit runs out much more quickly when you pay for a plan that it does in the trial version. It would almost be cheaper to use a landline or good mobile phone call plan
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent tool, convenient features
Avantages
CloudTalk is easy to use inbound call center tool with many great features.
Inconvénients
I never had an issue, it is worth the money.
Réponse de CloudTalk
Dear Jan,
we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool.
We really hope that you will stay with us at least 5 more years :)
Kris from CloudTalk
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great app
Avantages
Great to getter information and statistics regarding calls
Inconvénients
Support team needs to improve the speed they deal with requests
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Just OK
Avantages
It integrates with HelpScout, is relatively affordable, and meets most of what we need.
Inconvénients
Purchasing and onboarding are the worst.
Once we purchased a plan, there was no way to upgrade without contacting support! Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is so common with all other subscription-based business models I've ever dealt with.
Also, due to the company's location and business hours, those in the US will need to wait till morning hours to contact support.
There are other things I'd love to change about it. There is a loud BEEP they insert at the end of the custom greeting that we cannot remove. It's jarring. Also, odd things happen like we uploaded all new sound files and they didn't "take". Turns out they had a database issue, so we had to reupload them. It took 24 hours to resolve this due to the time difference. There's more, but I'll stop there.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
cool program, I definitely recommend
great program for good money
Avantages
I like everything that is easy to control that it costs little money
Inconvénients
small outages, but not often, it was probably caused by the Internet
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
CloudTalk features are amazing!
We're very satisfied with using CloudTalk. I would definitely recommend.
Avantages
CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver.
Inconvénients
It's not available for all countries, but I would say it's the same as other solutions.
Réponse de CloudTalk
Dear customer,
thank you for choosing CloudTalk :) We are really glad that our solution helped your business. We believe that the integration with the right tools can be really time-saving option.
Thanks for sharing your opinion with the community.
Have a great day!
Kristy from CloudTalk.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Integrated with our help desk app - works perfectly
We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle.
Avantages
Easy to manage, it's in cloud, good support, relevant pricing.
Inconvénients
Missing mobile app. I hope they will develop one soon.
Réponse de CloudTalk
Thanks Michal for the positive reviews of CloudTalk :)
Indeed, mobile app is in testing so it should be out very soon!