CloudTalk

Avantages

CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels.

Inconvénients

CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner.

Avantages

Simple a deployer, mise en route rapide, avec fonction de base

Inconvénients

Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place

Avantages

CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients.

Inconvénients

Je ne trouve aucun problème , j'adore !

Avantages

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Inconvénients

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Avantages

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Inconvénients

The option to send MMS inside Europe. It's not possible yet.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

easy to use every day. never had any issues, great for listening back to calls

Inconvénients

can be slow sometimes, but can easily reload and works fine

Avantages

The waiting time for the phone lines is short. That is the main positive thing

Inconvénients

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Avantages

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Inconvénients

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Inconvénients

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Avantages

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Inconvénients

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Avantages

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Inconvénients

There is no single thing I would dislike about CloudTalk.

Avantages

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Inconvénients

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Avantages

I like that it is a great business phone system
It comes with amazing VoIP features and also makes call tracking easy

Inconvénients

With CloudTalk, it has been smooth managing business calls.

Avantages

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Inconvénients

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Avantages

The call recording & integration into our CRM was a really nice feature for us

Inconvénients

We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.

Avantages

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Inconvénients

Nothing as it has literally everything we were looking for in a vendor.

Avantages

have great call recording feature which makes it easy to find a previous call

Inconvénients

glitches at times , does not show you who you miss a call from just tells you that you have missed a call.

Avantages

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Inconvénients

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Avantages

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Inconvénients

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Avantages

CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver.

Inconvénients

It's not available for all countries, but I would say it's the same as other solutions.

Avantages

Cloudtalk offers simple yet powerful solution for both small and large enterprises.

Inconvénients

Customer support could use some more work in terms of how useful or polite they are.

Avantages

It works and every time we had a question the support helped us very fast.

Inconvénients

The cost for mobile number calls is a little bit to high of you use it a lot.

Avantages

We work with Pipedrive, and it integrates with this CRM system very good.Its really user friendly system that has many great functionalities (like recording your calls in both systems)

Inconvénients

There was an issue with tagging, but I have been informed they are working on it.

Avantages

The integration capabilities with available CRM tools (pipedrive, zoho, etc.) like click-to-dial and automatic recordings and notes. The ease of use and mobile applications are also great benefits for this tool. Call quality is quite impressive as well.

Inconvénients

The solution is overpriced. By recommended a user-based subscription, small-to-medium teams will have a hard time finding the budget to accomodate this service for constant international calls. CloudTalk's support has also proven to be less responsive than what would be desired.

Avantages

In my opinion, CloudTalk meets the needs of companies that want to engage with customers via VoIP. Next to the clean interface, it is remarkable how fast customer support is. Within 24h you get a professional response to your request. This is crucial in today's business world. Also, the onboarding process did not take too long, because many functions are intuitive. All in all a good solution.

Inconvénients

Areas of improvement could be found in the SalesForce Integration. While I generally believe it is impressive to log calls automatically in SalesForce when using CloudTalk, I think the integration settings and installation could be more user-friendly. It took me quite a long time to find out how to utilize the integration to save us time. Now it works, and we are happy we are working with CloudTalk.