En savoir plus sur Vonage Business Communications

Vonage Business Solutions est une solution de communication basée sur le cloud adaptée aux petites et moyennes entreprises. La solution offre un système téléphonique professionnel qui permet aux entreprises de connecter leur système téléphonique VoIP (Voice over IP) à des appareils connectés à Internet et de communiquer par SMS, téléphone ou visioconférence. Les fonctionnalités de base comprennent l'annonce et le filtrage des appels, l'utilisation de plusieurs appareils sur un seul poste, des paramètres "Ne pas déranger", etc. Les appels sont gérés via le portail d'administration, où les gestionnaires de compte peuvent vérifier les enregistrements d'appels, configurer des restrictions de numérotation, ajuster la visibilité du tableau de bord pour les employés et afficher les informations de facturation. L'application mobile Vonage Business Solutions offre aux utilisateurs une autre méthode pour accéder au service. Vonage Business Solutions propose également des plug-ins de bureau pour personnaliser le système. Les utilisateurs peuvent également intégrer leurs contacts à partir de systèmes Google, Outlook et CRM (Customer Relationship Management) tels que Salesforce.
Vonage Business Communications Logiciel - 1
Vonage Business Communications Logiciel - 2
Vidéo de Vonage Business Communications
Vonage Business Communications Logiciel - 1 - aperçu
Vonage Business Communications Logiciel - 2 - aperçu

Vonage Business Communications - Prix

Vonage Business Communications est disponible en version gratuite et propose un essai gratuit. La version payante de Vonage Business Communications est disponible à partir de 14,99 $US/mois.

À partir de :
14,99 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Vonage Business Communications - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,9
Fonctionnalités
4,1
Simplicité
4,2
Support client
3,7
Angela Paez,
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
3

5
Publié le 09/04/2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Avantages

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Inconvénients

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Susan
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 05/02/2021

Only regret is that we didn't upgrade sooner!

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Avantages

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Inconvénients

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Alternatives envisagées 

Jive, Nextiva Live Chat et Ooma Office

Pourquoi choisir Vonage Business Communications 

AT&T Cost, flexibility, customer service

Pourquoi passer à Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.
Ivan
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 06/09/2022

Vonyage is the best VOIP in the market

It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception

Avantages

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

Inconvénients

It sometimes gets glitchy with the new updates but after some time it works fine.

Mark
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

3
Publié le 09/11/2021

Vonage Business (Simple Signal) Service & Support

Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Avantages

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Inconvénients

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Alternatives envisagées 

Twilio

Pourquoi choisir Vonage Business Communications 

Provided more functionality

Pourquoi passer à Vonage Business Communications

Pricing was a major factor to why we chose Simple Signal (Vonage).
Hadi
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
2

5
Publié le 11/06/2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Avantages

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Inconvénients

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

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