En savoir plus sur Vonage Business Communications

Vonage Business Solutions est une solution de communication basée sur le cloud adaptée aux petites et moyennes entreprises. La solution offre un système téléphonique professionnel qui permet aux entreprises de connecter leur système téléphonique VoIP (Voice over IP) à des appareils connectés à Internet et de communiquer par SMS, téléphone ou visioconférence. Les fonctionnalités de base comprennent l'annonce et le filtrage des appels, l'utilisation de plusieurs appareils sur un seul poste, des paramètres "Ne pas déranger", etc. Les appels sont gérés via le portail d'administration, où les gestionnaires de compte peuvent vérifier les enregistrements d'appels, configurer des restrictions de numérotation, ajuster la visibilité du tableau de bord pour les employés et afficher les informations de facturation. L'application mobile Vonage Business Solutions offre aux utilisateurs une autre méthode pour accéder au service. Vonage Business Solutions propose également des plug-ins de bureau pour personnaliser le système. Les utilisateurs peuvent également intégrer leurs contacts à partir de systèmes Google, Outlook et CRM (Customer Relationship Management) tels que Salesforce.
Vonage Business Communications Logiciel - 1
Vonage Business Communications Logiciel - 2
Vidéo de Vonage Business Communications
Vonage Business Communications Logiciel - 1 - aperçu
Vonage Business Communications Logiciel - 2 - aperçu

Vonage Business Communications - Prix

Vonage Business Communications est disponible en version gratuite et propose un essai gratuit. La version payante de Vonage Business Communications est disponible à partir de 19,99 $US/mois.

À partir de :
19,99 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Vonage Business Communications - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,8
Fonctionnalités
4,1
Simplicité
4,1
Support client
3,7
Shawn
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 05/08/2021

Simplify Business with a Simple Business VoIP Phone System

Avantages

Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.

Inconvénients

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Hadi
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
2

5
Publié le 11/06/2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Avantages

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Inconvénients

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Adam
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
2
Support client
1

2
Publié le 26/05/2020

Look elsewhere if considering Vonage (Telesphere)

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Avantages

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Inconvénients

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Alexandra
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 08/12/2023

Great Customer Service!

Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

Avantages

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Inconvénients

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Susan
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 05/02/2021

Only regret is that we didn't upgrade sooner!

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Avantages

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Inconvénients

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Alternatives envisagées 

Jive

Pourquoi choisir Vonage Business Communications 

AT&T Cost, flexibility, customer service

Pourquoi passer à Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.

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