Vonage Business Communications

4,0
Note globale
Avis

4,0
Note globale
Avis

En savoir plus sur Vonage Business Communications

Vonage Business Solutions est une solution de communication basée sur le cloud adaptée aux petites et moyennes entreprises. La solution offre un système téléphonique professionnel qui permet aux entreprises de connecter leur système téléphonique VoIP (Voice over IP) à des appareils connectés à Internet et de communiquer par SMS, téléphone ou visioconférence. Les fonctionnalités de base comprennent l'annonce et le filtrage des appels, l'utilisation de plusieurs appareils sur un seul poste, des paramètres "Ne pas déranger", etc. Les appels sont gérés via le portail d'administration, où les gestionnaires de compte peuvent vérifier les enregistrements d'appels, configurer des restrictions de numérotation, ajuster la visibilité du tableau de bord pour les employés et afficher les informations de facturation. L'application mobile Vonage Business Solutions offre aux utilisateurs une autre méthode pour accéder au service. Vonage Business Solutions propose également des plug-ins de bureau pour personnaliser le système. Les utilisateurs peuvent également intégrer leurs contacts à partir de systèmes Google, Outlook et CRM (Customer Relationship Management) tels que Salesforce.
Vonage Business Communications Logiciel - 1
Vonage Business Communications Logiciel - 2
Vidéo de Vonage Business Communications
Vonage Business Communications Logiciel - 1 - aperçu
Vonage Business Communications Logiciel - 2 - aperçu

Vonage Business Communications - Prix

Vonage Business Communications est disponible en version gratuite et propose un essai gratuit. La version payante de Vonage Business Communications est disponible à partir de 19,99 $US/mois.

À partir de :
19,99 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Vonage Business Communications - Avis

Note globale

4,0
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
3,8
Fonctionnalités
4,1
Simplicité
4,1
Support client
3,7
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Tous les avis sur Vonage Business Communications

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314 avis
Mirza Abdul Ghafoor
Mirza Abdul Ghafoor
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

4,0
Publié le 23/10/2022

If you make heavy calls. Take this !

Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. .

Avantages

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Inconvénients

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

Alternatives envisagées 

Google Voice

Pourquoi passer à Vonage Business Communications

Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has .
Jackson
  • Secteur d'activité : Philanthropie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
2

4,0
Publié le 03/05/2024

Vonage Review for Call Center

We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.

Avantages

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Inconvénients

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Tim
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
4
Support client
2

3,0
Publié le 30/12/2024

Vonage Experience

Avantages

It's good for voice calls and it's convenient for being on your phone and computer.

Inconvénients

Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer.

Byron
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1,0
Publié le 05/12/2024

Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas...

I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares.

Avantages

Has good features like call recording and sms (when it's not losing your messages into the void)

Inconvénients

Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic

LACEY
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 25/03/2024

A Refreshing Change

Avantages

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Inconvénients

The set up was tricky, but I am no phone analytics expert.

Donald
Donald
  • Secteur d'activité : Design
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
1

3,0
Publié le 18/01/2024

Poor Customer Service

I signed up with Vonage to get better customer service with setup and I did not get it as promised. They charged me for service even after I cancelled.

Avantages

The price wasn't unreasonalble for the services we needed.

Inconvénients

Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

matt
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

2,0
Publié le 27/12/2023

Not what we were sold … all the hype none of the product

Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it

Avantages

it had a nice layout in the application

Inconvénients

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

Pourquoi choisir Vonage Business Communications 

pricing we do alot of sms and dialpad was severely increasing sms

Pourquoi passer à Vonage Business Communications

we were told and “showed” they had all the features we used and needed and that was not the case
David
  • Secteur d'activité : Urbanisme et architecture
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
4
Support client
3

5,0
Publié le 03/02/2024

Vonage good service for the money

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Avantages

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Inconvénients

Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Walter
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 23/08/2023

Definite a must for businesses.

Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects

Avantages

Compared to what we were using before it is a big game changer.

Inconvénients

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

Whitney
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
5
Support client
2

4,0
Publié le 07/02/2025

Iffy on this one

Avantages

I like the voicemail features and capabilities to login and use on any device! I also like the ability to pay by bank with account and routing option. It’s easy to change bank accounts if need be without the hassle of plaid and micros.

Inconvénients

Pricing is a little steep and sometimes calls aren’t known about until you have a voicemail email alert.

Emmanuel
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

5,0
Publié le 13/05/2023

Vonage is one of the top calling software for any type of company engaged in business...

Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time.

Avantages

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Inconvénients

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Cyrus
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
3

4,0
Publié le 31/05/2023

Vonage - a voyage in connectivity

Very satisfied, would highly recommend to peers

Avantages

Ease of connection, multitude of integrations and overall amazing reception

Inconvénients

A slightly high price for use and the non integration with the APIs

Ray
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
1

2,0
Publié le 26/04/2023

Disappointing SMS Services and Poor Customer Service from Vonage

I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement. As a telecom provider, Vonage should have excelled in their essential services but failed to deliver on its promises.When I first signed up for Vonage's SMS services, I was assured that my company number would be registered quickly and seamlessly. However, weeks passed, and my number still hadn't been registered. This has caused a significant hindrance to my business, as we relied on this service for essential communication with our customers.Upon contacting their customer service, I was informed that the volume of users they were trying to register had caused a backlog. While I understand that such technical challenges can arise, it is unacceptable for a company like Vonage to allow these internal issues to affect its customers negatively. They should have been more prepared to handle the volume and avoid backlogs.Furthermore, the customer service provided by Vonage was far from satisfactory. Instead of empathizing with my concerns and offering a solution, they passed the buck by blaming the issue on the backlog. As a customer, I shouldn't have to bear the burden of their internal challenges. The customer service team should have been proactive in addressing my concerns and finding a solution to my problem.In conclusion, my experience with Vonage has been nothing short of frustrating.

Avantages

The mobile application is easy to use along with its features.

Inconvénients

Worst customer service and sales team who promise and don't deliver.

Bill Laurel
Bill Laurel
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

4,0
Publié le 17/03/2023

Vonage Business Communications

The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Avantages

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Inconvénients

I haven't found anything that I don't like yet.

Paulo
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 06/04/2023

Disappointed

Terrible. I wouldn't recommend this service to anyone.

Avantages

Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one.

Inconvénients

Customer service is a joke. They kept my money and didn't deliver the service on a technicality.

shivakumar
shivakumar
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/02/2023

My review for Vonage

good.

Avantages

I like the pricing. It really helps for startups.

Inconvénients

It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.

Shelly
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

5,0
Publié le 09/01/2023

Never miss a call!

Allows my clinicians the ability call patients with business phone from their mobile device. One stop show for managing multiple office phone access and on call from anywhere. Easliy retrieve VM as well as respond via text message. All in one product for managing your phone service. Enables multiple locations to call, transfer and communicate at the push of a button.

Avantages

The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.

Inconvénients

There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

Adam
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
2
Support client
1

2,0
Publié le 26/05/2020

Look elsewhere if considering Vonage (Telesphere)

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Avantages

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Inconvénients

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Eric
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 19/10/2021

Great UCaaS solution

Compared to other providers I found that Vonage offered the most bang for your buck. Their solution and support has been solid and I find the user portal to be user friendly.

Avantages

The mobility app is a life changer since you can now make and take calls from anywhere in the world and the person calling in would think you are in the office.

Inconvénients

For smaller customers you are pushed towards using the instant chat as it is not easy to call in for support.

alejandra
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
3
Support client
5

5,0
Publié le 11/01/2023

vonage is a tool we use daily as part as the way we contact and call our customers

it been a great tool to manage and control calls

Avantages

easy to use and great feature to know the volume of calls

Inconvénients

sometimes calls get dropped or have a poor quality

Shawn
Shawn
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 05/08/2021

Simplify Business with a Simple Business VoIP Phone System

Avantages

Easy to implement.
Easy to manage.
Works great, no hitches, glitches, misses.
Perfect for a Small or Medium Business.
Great value for the money; translate: very inexpensive.
Make your small business come across as a big business.
Smartphone App works great too.

Inconvénients

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

Utilisateur vérifié
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 02/11/2018

VOIP Phone System Great for Traveling or Working Remotely

We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

Avantages

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Inconvénients

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Paul
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 27/03/2018

Great IP phones for companies with multiple offices

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Avantages

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Inconvénients

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Greg
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

4,0
Publié le 24/10/2018

Vonage - my view

I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)

Avantages

Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Inconvénients

Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

Utilisateur vérifié
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

5,0
Publié le 01/07/2018

Very affordable VoIP solution for small businesses

Avantages

For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Inconvénients

The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

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