Logiciels de suivi des appels

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365... En savoir plus

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer un portail de service client, une base de connaissances et des communautés en ligne. La solution offre un... En savoir plus

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour votre équipe et l'aide à offrir une expérience client inoubliable. En rationalisant les conversations client... En savoir plus

Zoho Desk est une solution cloud de centre d'assistance de Zoho Corporation destinée aux entreprises de toutes tailles. Les principales fonctionnalités incluent la gestion des cas d'assistance du support client, un portail de... En savoir plus

LiveAgent est une plateforme de chat en ligne destinée aux entreprises d'e-commerce de petites et moyennes tailles. La plateforme offre une application de chat en direct, la gestion des cas d'assistance, des portails libre-service... En savoir plus

Talkdesk est une solution cloud de call center qui aide les entreprises à améliorer la satisfaction des clients tout en réduisant les coûts de support client. L'outil opère via SVI (serveur vocal interactif), ACD (Automatic Call... En savoir plus

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... En savoir plus

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... En savoir plus

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn... En savoir plus

Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux... En savoir plus

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on... En savoir plus

Five9 est une solution cloud tout-en-un pour les centres d'appels entrants, sortants, mixtes et omnicanaux du monde entier. Optimisée par Practical AI, la solution Five9 permet aux agents de fournir des expériences client par... En savoir plus

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings.... En savoir plus

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat... En savoir plus

Aircall est un système cloud de call center et de téléphonie professionnelle qui permet de gérer et de rationaliser le support client et les opérations d'engagement commercial. Conçu pour les bureaux et les équipes travaillant à... En savoir plus

3CX Phone System est une solution de communications à standards ouverts, adaptée aux entreprises de toutes envergures souhaitant toutes les fonctionnalités d'un centre d'appel avancé pour une fraction du prix. 3CX peut faire... En savoir plus

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage... En savoir plus

Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure... En savoir plus

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enable... En savoir plus

CloudTalk est une solution de gestion de centre d'appels qui permet aux entreprises de rationaliser les communications avec les équipes et les clients à l'aide de systèmes d'appels virtuels. Elle permet aux cadres de gérer les... En savoir plus

RingOver est un système cloud de téléphonie professionnelle pour les équipes polyvalentes permettant de simplifier le traitement des appels. Obtenez des numéros virtuels dans plus de 60 pays et bénéficiez d'appels gratuits et... En savoir plus

Kixie PowerCall est une solution cloud SVI (serveur vocal interactif) qui aide les utilisateurs à automatiser leurs processus de vente. La solution peut également être déployée sur site. Kixie PowerCall regroupe des fonctionnalité... En savoir plus

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI,... En savoir plus

Wingman est un outil de veille conversationnelle qui aide les équipes de vente à obtenir une meilleure visibilité sur le pipeline, des informations exploitables et un coaching en temps réel. Wingman donne aux commerciaux les... En savoir plus

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call... En savoir plus

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include... En savoir plus

CallRail is a cloud-based marketing attribution and lead management platform that includes call tracking, lead center, conversation intelligence, and form tracking software. Small businesses need to make every dollar count.... En savoir plus

VanillaSoft est une solution cloud de gestion des ventes qui combine des fonctionnalités de CRM, de gestion des leads et de télémarketing pour aider les équipes de vente des entreprises à gérer leurs opérations quotidiennes. Van... En savoir plus

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities include... En savoir plus

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et tout-en-un. Conçue pour offrir des expériences exceptionnelles à vos clients et employés, la plateforme se déploie... En savoir plus

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The... En savoir plus

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with... En savoir plus

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection,... En savoir plus

Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile... En savoir plus

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000... En savoir plus

myphoner est une solution cloud de gestion de leads et de CRM (Customer Relationship Management) conçue pour les travailleurs indépendants, les agents commerciaux et les équipes B2B utilisant le démarchage par téléphone. Elle... En savoir plus

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an... En savoir plus

MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications. MightyCall handles incoming calls including toll-free, local and vanity... En savoir plus

XCALLY est une solution pour centre d'appels sur site et dans le cloud qui gère plusieurs canaux, notamment la voix, le chat, les SMS, les e-mails, les fax, etc. La solution s'adresse aux call centers entrants, sortants et mixtes... En savoir plus

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations. CallTools features list management with list scrubbing, recycling and... En savoir plus

JustCall.io is a cloud-based phone system that helps create and manage an international call center on a unified platform. With its integration with customer relationship management (CRM) or help desk dashboards, it enables users... En savoir plus

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients'... En savoir plus

Plivo is a call center solution that enables businesses to streamline processes related to call tracking, SMS marketing, customer engagement, Session Initiation Protocol (SIP) trunking and more. Professionals can utilize the SMS... En savoir plus

CallHub SMS Marketing is a cloud-based multi-channel contact management solution designed for businesses of all sizes. It enables users to manage call centers, voice broadcasting and SMS marketing functions. CallHub allows... En savoir plus

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to... En savoir plus

Avaya OneCloud UCaaS (formerly (formerly Avaya Aura Contact Center)) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized... En savoir plus

Nextiva offers a robust call center solution for business large and small. Nextiva Call Center allows companies to deploy a contact center in the cloud for inbound and outbound calling campaigns. Smaller organizations can now... En savoir plus

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and... En savoir plus

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using... En savoir plus

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver... En savoir plus