En savoir plus sur JustCall
JustCall - Prix
JustCall n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de JustCall est disponible à partir de 30,00 $US/mois.
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JustCall - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Fast implementation, great support team
Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.
Avantages
It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.
Inconvénients
Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Powerful and Flexible
Avantages
A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.
Inconvénients
Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great results in a short amount of time
Avantages
Good pricing, easy to install and integrate with Salesforce and quick user adoption. In less than a month, we already could see great results in productivity and pipeline creation. Also, the support team is very proactive and helpful.
Inconvénients
There are some integrations that are not working properly yet (like with Gong) and, as it's a young company, there are some features that are not available yet (such as recording analytics). But I suppose that's something that might be in the roadmap in the near future.
Alternatives envisagées
OutreachRéponse de JustCall
Hi Andrea, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product.
With respect to the suggestion, could you kindly explain this in detail over a mail?
Please share details about that at [email protected] for our internal team to have a look and act upon it.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Best Customer Service Out There
Good but not great on product. Great every time on customer service.
Avantages
Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.
Inconvénients
The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.
Alternatives envisagées
CloudTalkPourquoi choisir JustCall
We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!Logiciel antérieur
AircallPourquoi passer à JustCall
They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!Réponse de JustCall
Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at [email protected] for our product team to look into it!
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Just Call review
So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity.
Avantages
Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads
Inconvénients
The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket
Réponse de JustCall
Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works.
Can you please write us at [email protected] or use our live chat support to get on a call with our team :)
Catégories connexes
- Logiciels de numérotation automatique
- Logiciels de SVI (serveur vocal interactif)
- Logiciels de distribution automatique des appels (ACD)
- Logiciels de téléphonie
- Logiciels de predictive dialer
- Logiciels de suivi des appels
- Logiciels de gestion du personnel pour call center
- Logiciels de téléprospection
- Logiciels de sondage par sms
- Logiciels de VoIP
