JustCall

Avantages

Très facile à prendre en main et s'associe avec slack plateformeLa distribution d'appel est très sécurisé

Inconvénients

La possibilité en intégration confortableLa fuite des appels qui me dérange

Avantages

JustCall est un logiciel qui facilite la communication à distance entre les entreprises et les tiers personnes. Il permet de gérer, de suivre, d'enregistrer et de surveiller les appels téléphoniques et également facilite une collaboration sécurisé avec la clientèle.

Inconvénients

JustCall nécessite une bonne connexion pour son bon fonctionnement. Outre cela, je crois que c'est le meilleur logiciel en gestion de centre d'appel.

Avantages

JustCall est un logiciel de gestion des appels téléphoniques qui permet de gérer le centre d'appel d'une entreprise, d'enregistrer des appels, de contrôler et de suivre les emails de la société.

Inconvénients

JustCall ne présente pas de soucis pour mon usage.

Avantages

Il permet un travail collaboratif, forfaits illimités à l'international, renvoie et transfert d'appels

Inconvénients

Essai gratuit limité dans le temps, ne s'intègre pas avec beaucoup d'autres plateformes

Avantages

L'outil est convivial, offre une interaction efficace avec des plateformes telles que Slack, et l'équipe d'assistance est constamment disponible pour nous aider.

Inconvénients

Ce que j'ai trouvé moins appréciable dans ce logiciel, c'est la perte d'appels. Si cela était résolu par un enregistrement fiable, ce serait un travail sublime. Le logiciel est très facile à utiliser et son intégration est pratique.

Avantages

L'outil est facile à prendre en main, interagit efficacement avec des plateformes comme Slack et l'équipe d'assistance est toujours prête à nous aider

Inconvénients

Parfois, la voix se coupait à cause de quelques soucis de réseau. Mais sinon, c'est un outil assez facile à utiliser.

Alternatives envisagées 

Logiciel antérieur 

Avantages

La distribution d'appel a le plus d'impact tout ce transmet d'une façon très rapide. C'est un logiciel facile à manipuler et l'intégration avec le métier est très bonne.

Inconvénients

Ce que j'ai moins aimé dans ce logiciel c'est la fuite des appels si celui -ci est bien enregistré le travail serait sublime. C'est un logiciel très maniable et l'intégration confortable.

Avantages

Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Inconvénients

Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Avantages

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.

From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Inconvénients

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Alternatives envisagées 

Pourquoi passer à JustCall

Avantages

The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Inconvénients

My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final.
If you believe this action was taken in error, you may contact us at [email protected] to reconsider our action.
Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on.

Alternatives envisagées 

Pourquoi passer à JustCall

Avantages

Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM.

Inconvénients

Dial Box size cannot be changed. Obstructs part of my CRM window.

Avantages

Very convenient, easy to use, and has applications for mobile and desktop as well as web

Inconvénients

The dialer keeps refreshing once in a while. While at work, it's a bit annoying

Avantages

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Inconvénients

I would say, customer service should improve.

Alternatives envisagées 

Pourquoi choisir JustCall 

Pourquoi passer à JustCall

Avantages

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

I think the integration with our existing program has been smooth, too. We use Hubspot and Google.

Inconvénients

Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

Avantages

Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.

Inconvénients

transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.

Avantages

Quick customer support, easy to use and the integrations works well that we use it with.

Inconvénients

When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.

Avantages

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

Inconvénients

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

Avantages

I love the fact they have everything I am looking for in a call and SMS platform.

Inconvénients

There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Avantages

The system and phone app work well. Call quality was good.

Inconvénients

Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.

Avantages

Functionality It's easy to use and very easy to onboard.

Inconvénients

Nothing negative so far, Very impressed with the staff and service

Avantages

The easy of implementation and low cost structure of a starting organization.

Inconvénients

I think there are too many functionalities available that I don't understand and can't grasp instinctively.

Avantages

The quality of the call recording seems good.

Inconvénients

Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.

Avantages

1. Ease of use
2. Loved the auto-dialling and predictive dialling feature
3. Dashboard system makes it simple to track

Inconvénients

1. Sometimes the dashboard numbers malfunction.
2. Calls get dropped
3. Choppy call quality even with a decent internet connection

Avantages

The platform is incredibly feature rich. It has all of the functionality we need to run successful lead management.

Inconvénients

The time it takes for their support structure to get back regarding open issues is unacceptable. Often I find myself having to repeat details previously provided. Also the interface is not very intuitive.

Avantages

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Inconvénients

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.