JustCall

Avantages

Très facile à prendre en main et s'associe avec slack plateformeLa distribution d'appel est très sécurisé

Inconvénients

La possibilité en intégration confortableLa fuite des appels qui me dérange

Avantages

JustCall est un logiciel qui facilite la communication à distance entre les entreprises et les tiers personnes. Il permet de gérer, de suivre, d'enregistrer et de surveiller les appels téléphoniques et également facilite une collaboration sécurisé avec la clientèle.

Inconvénients

JustCall nécessite une bonne connexion pour son bon fonctionnement. Outre cela, je crois que c'est le meilleur logiciel en gestion de centre d'appel.

Avantages

JustCall est un logiciel de gestion des appels téléphoniques qui permet de gérer le centre d'appel d'une entreprise, d'enregistrer des appels, de contrôler et de suivre les emails de la société.

Inconvénients

JustCall ne présente pas de soucis pour mon usage.

Avantages

Il permet un travail collaboratif, forfaits illimités à l'international, renvoie et transfert d'appels

Inconvénients

Essai gratuit limité dans le temps, ne s'intègre pas avec beaucoup d'autres plateformes

Avantages

L'outil est convivial, offre une interaction efficace avec des plateformes telles que Slack, et l'équipe d'assistance est constamment disponible pour nous aider.

Inconvénients

Ce que j'ai trouvé moins appréciable dans ce logiciel, c'est la perte d'appels. Si cela était résolu par un enregistrement fiable, ce serait un travail sublime. Le logiciel est très facile à utiliser et son intégration est pratique.

Avantages

L'outil est facile à prendre en main, interagit efficacement avec des plateformes comme Slack et l'équipe d'assistance est toujours prête à nous aider

Inconvénients

Parfois, la voix se coupait à cause de quelques soucis de réseau. Mais sinon, c'est un outil assez facile à utiliser.

Alternatives envisagées 

Logiciel antérieur 

Avantages

La distribution d'appel a le plus d'impact tout ce transmet d'une façon très rapide. C'est un logiciel facile à manipuler et l'intégration avec le métier est très bonne.

Inconvénients

Ce que j'ai moins aimé dans ce logiciel c'est la fuite des appels si celui -ci est bien enregistré le travail serait sublime. C'est un logiciel très maniable et l'intégration confortable.

Avantages

Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Inconvénients

Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Avantages

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.

From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Inconvénients

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Alternatives envisagées 

Pourquoi passer à JustCall

Avantages

The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.

Inconvénients

The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer.

Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.)

Avantages

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Inconvénients

I would say, customer service should improve.

Alternatives envisagées 

Pourquoi choisir JustCall 

Pourquoi passer à JustCall

Avantages

Very convenient, easy to use, and has applications for mobile and desktop as well as web

Inconvénients

The dialer keeps refreshing once in a while. While at work, it's a bit annoying

Avantages

Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.

Inconvénients

transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.

Avantages

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

I think the integration with our existing program has been smooth, too. We use Hubspot and Google.

Inconvénients

Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

Avantages

Quick customer support, easy to use and the integrations works well that we use it with.

Inconvénients

When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.

Avantages

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

Inconvénients

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

Avantages

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

Inconvénients

Price is a little high and sometimes it takes a day to get a response from support.

Avantages

As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.

Inconvénients

I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.

Avantages

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

Inconvénients

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

Avantages

Yow easy it is to use! We are able to be in contact with our customers without any worry.

Inconvénients

It can be laggy at times and refuse to respond.

Avantages

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Inconvénients

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Avantages

The easy of implementation and low cost structure of a starting organization.

Inconvénients

I think there are too many functionalities available that I don't understand and can't grasp instinctively.

Avantages

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Inconvénients

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Avantages

My company likes that you can record calls and listen to the playbacks for training purposes.

Inconvénients

3 way calling takes a little more work to set-up unlike 3 way calling from your cell phone so this was my companies least favorite feature but you can make 3 way calls by creating a conference for all attendees who need to be on the call together.

Avantages

The platform is incredibly feature rich. It has all of the functionality we need to run successful lead management.

Inconvénients

The time it takes for their support structure to get back regarding open issues is unacceptable. Often I find myself having to repeat details previously provided. Also the interface is not very intuitive.