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HubSpot CRM - Prix
HubSpot CRM est disponible en version gratuite et propose un essai gratuit. La version payante de HubSpot CRM est disponible à partir de 50,00 $US/mois.
Produits similaires à HubSpot CRM
HubSpot CRM - Avis
Évaluation des fonctionnalités
- Secteur d'activité: Internet
- Taille de l'entreprise: 2-10 employés
- Utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Un CRM très complet et surtout gratuit
Très bonne expérience. J'ai fait plusieurs CRM avant et je pense que c'est le plus complet
Avantages
Tout est clair, souple et intuitif. Je suis parfaitement le tunnel de vente. Il permet de faire des choses complexes, je n'utilise pas toutes les fonctionnalités. J'ai utilisé des logiciels payant et beaucoup moins bien.
Inconvénients
J'avais certaines questions pour la prise en main mais comme j'étais sur la version gratuite, je n'ai pas eu le droit à un support par email mais j'ai trouvé la solution en regardant les vidéos dans l'espace documentation
- Secteur d'activité: Événementiel
- Taille de l'entreprise: 11-50 employés
- Utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Excellent CRM gratuit
Avantages
Excellent, très complet, très simple d'utilisation... Même en version gratuite !
Inconvénients
Peut-être un peu trop complet pour mon utilisation. Beaucoup de paramètres possibles donc très long à configurer.
- Secteur d'activité: Conseil en gestion
- Taille de l'entreprise: 2-10 employés
- Utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Attention : machine commerciale qui en veut à votre argent
Déçu par le service client.
L'impression d'être juste un portefeuille.
Avantages
Fonctionnalités étendues
Notoriété du produit
Inconvénients
Système commercial automatisé et déshumanisé.
Lisez bien votre contrat, car il n'y a aucun recours possible.

- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 51-200 employés
- Utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Top-quality CRM with excellent features, just make sure everyone is on board
Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.
Avantages
To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.
Inconvénients
We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

- Secteur d'activité: E-learning
- Taille de l'entreprise: 2-10 employés
- Utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
A potentially excellent business suite that is hobbled by its numerous pay walls.
Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go.
However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline:
1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team.
In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.
Avantages
The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further.
The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows.
Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.
Inconvénients
The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.
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