RingCX

Avantages

Si vous souhaitez recevoir des appels cela fonctionne

Inconvénients

Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien.

Avantages

Easy to use, easy integrations with Salesforce and Groove

Inconvénients

Can delay quite a bit, causing calls to fail

Avantages

It is user friendly and allows us all of the features that we need to run smoothly.

Inconvénients

There are some bugs that occur frequently where read texts appear unread and faxes come in later than they are sent. There is some lag in texts loading but that might be a computer speed issue.

Avantages

Good Auto receptionist function and live chat support

Inconvénients

Not user friendly and often frustrating to use. Also, expensive

Avantages

During the chats, they are professional and friendly. We rely on quick answers to ensure there is not a lapse in efficient work as a collection agency.

Inconvénients

There is no actual phone number to reach them. You have to submit a ticket online.

Avantages

I like how we are able to text patients through RingCentral. A lot of our patients are hard of hearing, so they like to text and this makes it very easy to do so.

Inconvénients

Sometimes RingCentral goes down when so many users are using it. This becomes very inconvenient to contact our patients.

Avantages

The Idea is great,porting the number is relatively easy, it comes with a voicemail.

Inconvénients

There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.

Avantages

Ring Central is a great web based calling system that supports businesses with their customer calling system

Inconvénients

It has some glitches especially when you have multiple calls coming in.

Avantages

Once it was setup, it was generally pretty simple to use

Inconvénients

Setup could be difficult, had trouble with some dropped calls

Avantages

RingCentral is super user friendly, it made learning it a breeze!

Inconvénients

I least liked that I had to update my contact list, but thats more a me problem lol.

Avantages

Good product with a lot of features
Team like it

Inconvénients

Design and complexity of some feature
Some bads integrations with third party apps

Avantages

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Inconvénients

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such.

To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

Avantages

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Inconvénients

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

Avantages

Easy and smooth app access. Real time transcription of Voice Mail

Inconvénients

UI could be a bit better. A Dark mode will help.

Avantages

Ease of use and allows coworkers to communicate with one another.

Inconvénients

It sometimes did not operate as it should but it was only brief

Avantages

Accurate call logs and voicemail transcription

Inconvénients

Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info

Avantages

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Inconvénients

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Avantages

I liked the privacy of phone numbers on the app.

Inconvénients

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Avantages

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers

Inconvénients

Sometimes it is difficult to integrate with different softwares

Avantages

I like how easy it is to use and navigate .

Inconvénients

Sometimes there is a small delay if you are working remotely .

Avantages

The amount of features this tools has is amazing.

Inconvénients

The way reporting is handled can be convoluted.

Avantages

It was fairly easy to communicate and navigate.

Inconvénients

Could improve user interface so that the aesthetics are better.

Avantages

Ease of use and the integration with Salesforce is the best feature for me.

Inconvénients

I have not had the best experience with the web app, compared to the desktop app.

Avantages

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Inconvénients

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Avantages

sounded attractive, price was reasonable, had good reviews mostly

Inconvénients

not the easiest system to use, customer service was dismal