Call Center Studio

Avantages

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Inconvénients

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternatives envisagées 

Pourquoi passer à Call Center Studio

Avantages

very easy to use and economically inexpensive. I can get support very fast.

Inconvénients

This software is under the minuscule. I've been fine for 4 years.

Avantages

As a supervisor it's very practical to get some reports for the agents performance.
I can check live the status from customer support agents to see who is available, busy, etc.

Inconvénients

Sometimes there are some interference in the calls.

Avantages

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Inconvénients

There may be information boxes in the menus

Alternatives envisagées 

Pourquoi choisir Call Center Studio 

Logiciel antérieur 

Pourquoi passer à Call Center Studio

Avantages

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Inconvénients

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Avantages

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Inconvénients

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Avantages

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Inconvénients

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Avantages

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Inconvénients

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Avantages

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Inconvénients

Maybe the main screen can be changed,

Avantages

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Inconvénients

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

Avantages

The Flexibility, easy to setup, easy to integrate, easy to use.

99.999999 availability, no downtime yet recorded since 2011.

Inconvénients

nothing at all :)

the CCS meetups was once held in every month. Hope to see those days again :)

Avantages

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Inconvénients

It is very bad situation that this software does not work on google chrome browser.

Avantages

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Inconvénients

We dont have any like less. All is perfect with them since 5 years.

Avantages

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Inconvénients

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

Avantages

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Inconvénients

Not crucial but an individual dashboard would be nice to have.

Avantages

best userscreen and very simple to use, users quickly adapted...

Inconvénients

to be simple :) , The usage could have been a little more detailed and comprehensive.

Avantages

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Inconvénients

To be honest, I can say none for this question.

Avantages

SUCCESSFUL INTEGRATION
Quick Solution
Knowledgeable team

Inconvénients

The design is very simple
Connection Failed

Avantages

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Inconvénients

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Avantages

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Inconvénients

They did a lot of things beyond my imagination.

Avantages

comprehensible, simple, useful and always increases efficiency

Inconvénients

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

Avantages

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Inconvénients

There is no anything I do not like.

Avantages

I can use it myself,I can get report ,I can listen to the calls

Inconvénients

There is no feature I don't like,I am glad

Avantages

easy integration, quick installation, rapid developments

Inconvénients

Interface, rare problems, lack of application

Avantages

Not a client, cloudbase programming is best

Inconvénients

A little bit slow. Some features must have but you dont.
Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.