En savoir plus sur Birdeye

Birdeye est une plateforme d'expérience client tout-en-un. Plus de 80 000 entreprises utilisent Birdeye chaque jour pour attirer de nouveaux leads avec des listes, des avis et des recommandations, les convertir en clients avec le chat web et les paiements et satisfaire ces clients avec des enquêtes, des cas d'assistance et des informations, le tout en un seul endroit. Fondé en 2012 avec un siège social situé à Palo Alto, Birdeye est dirigé par des anciens élèves de Google, Amazon, Salesforce et Yahoo. Birdeye est soutenu par le fondateur de Salesforce, Marc Benioff, le cofondateur de Yahoo, Jerry Yang, Trinity Ventures et World Innovation Lab.
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Birdeye - Prix

Birdeye n'est pas disponible en version gratuite mais propose un essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Birdeye - Avis

Note globale

4,7
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,6
Simplicité
4,7
Support client
4,6
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Tous les avis sur Birdeye

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666 avis
Romain
Romain
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
4

4,0
Publié le 24/10/2023

Logicile d'enquête

Avantages

Ce logiciel a une fonctionalité parfaite, facile a utilisé . Tres bon pour les enquête .

Inconvénients

Aucun probleme retrouve a mon niveau . Un peu cher pour les petite entreprise.

Aubierge
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
4

4,0
Publié le 28/10/2023

Bon logiciel

Avantages

Très pratique pour le marketing digital par mail

Inconvénients

Je ne lui trouve aucun inconvénient je le recommande

Nathan
Nathan
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 12/03/2024

Birdeye a well-priced option for local listings management

Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.

Avantages

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Inconvénients

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Abby
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/06/2024

Highly Recommend!

I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top.

Avantages

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Inconvénients

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

Alternatives envisagées 

Swell et Podium

Pourquoi passer à Birdeye

Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.
Patty
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4,0
Publié le 03/02/2025

Easy to use system to assist with reputation management

Good experience. Easy to use with automated platforms syncing together.

Avantages

Ease of use with automatic surveys being mailed immediately after closings.

Inconvénients

We did not seem to have as much traction and social media and get as much review participation as other platforms.

Scott
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
3
Support client
1

1,0
Publié le 10/06/2024

A Definite No - Look further

Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members.

After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract.

Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients.

Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right.

BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended.

Avantages

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Inconvénients

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Cap
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 10/10/2024

Easy to use

It is easy to utilize and track conversations.

Avantages

It is so easy to send text messages to clients.

Inconvénients

There can be many issues/delays with updating auto-texts for different office hours or holiday hours. We are told we can call BirdEye to make these changes, but then we are always required to send an email to BirdEye Support with the updated hours we would like. Sometimes there is a delay with the auto-text hours being updated, the update request might be inaccurate for our auto-response, or the auto-texts are sent to clients at inaccurate times/outside of what was requested. It would be nice for better consistency with update requests or for businesses to be able to control editing their own auto-responses.

Dan
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/06/2024

A great tool for agencies looking to accelerate their growth

Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides.

Avantages

Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.

Inconvénients

Some integrations take longer to set up, but support is there every step of the way with updates.

Alternatives envisagées 

Reputation

Pourquoi choisir Birdeye 

Features. At the time, Birdeye had more features.

Logiciel antérieur 

Grade.us

Pourquoi passer à Birdeye

Birdeye was a more complete solution for us as an agency.

Réponse de Birdeye

Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us!

Répondu le 03/09/2024
Peggy
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/06/2024

Birdeye has been a great tool for our business

We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better.

Avantages

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Inconvénients

We would have liked to see a few more options in reports.

Réponse de Birdeye

Thanks for choosing Birdeye!

Répondu le 03/09/2024
Ali
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
5

3,0
Publié le 10/01/2024

Birdeye Software

Fairly positive overall. Wish SMS marketing was an easier/better process.

Avantages

Review management features, the social media integration is fantastic! Very easy to use.

Inconvénients

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

Alternatives envisagées 

Reputation

Pourquoi passer à Birdeye

Well-rounded product, ability to manage social platforms within one software, AI integration for review responses.
Utilisateur vérifié
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 21/06/2023

Birdeye within the Vet World

Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use.

Avantages

I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.

Inconvénients

Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.

Alternatives envisagées 

Hootsuite

Pourquoi passer à Birdeye

Due to price and trying to have everything in one location.

Réponse de Birdeye

Amazing! Thank you for sharing how much you love utilizing Birdeye Social!

Répondu le 02/08/2023
Chasten
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 23/12/2024

Great one stop shop social media manager.

Great one size fits all approach to social media management

Avantages

It gave a good overview off all online standing in one place.

Inconvénients

Didn't always show that I had replied to all posts.

Olivia
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 12/03/2024

Great Reputation Management System

My overall experience is that it has helped me and my clients out a bunch.

Avantages

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

Inconvénients

None really, I do think the site speed could be a little faster.

Jose
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 11/03/2024

Best Product Out

I would highly reccommend this product to all business.

Avantages

How easy it was to see residents responses.

Inconvénients

No cons. I currently love everything about the product.

Jason
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/03/2024

Best in the Business

It's an easy-to-use platform to request and collect reviews from customers. I especially like the user-friendly interface and appreciate how easy it is for businesses to manage their reviews and respond promptly to customer feedback.

Avantages

I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it.

Inconvénients

Nothing. Everything is really good with this product.

Richard
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 04/08/2023

Birdeye to the Rescue

Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye.

Avantages

Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.

Inconvénients

The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.

James
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/09/2023

Why Get Birdeye?

Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!

Avantages

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Inconvénients

Not all company are perfect but they will try their best to help your company.

Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 09/01/2024

Does what is says it does well

Avantages

Effective and well run tool to drive online reviews.

Inconvénients

Had a billing issue that has since been resolved.

Tom
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
0

5,0
Publié le 07/03/2024

Great Job in providing a review solution

Avantages

Results and accuracy as well as flexibility

Inconvénients

cost it is expensive and sometimes hard to learn and connect everything

Brett
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 10/01/2024

Handy Tool!

Avantages

Ease of use, it is a very simple and handy tool to use for Review Management!

Inconvénients

The setup can be cumbersome but other than that no real complaints.

Scotty
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 06/03/2024

Had to add another review!

My experience has been excellent! Much more user-friendly than say, Google review.

Avantages

Adding another review as my resident's state they love the BirdEye platform.

Inconvénients

None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.

Candace
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5,0
Publié le 10/01/2024

Good Experience

Avantages

The product selection and the dashboard

Inconvénients

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Shrina
Shrina
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 13/08/2023

Great software, more than pays for itself

Overall good experience, the staff are always helpful and informative

Avantages

Allows us to convert conversations to clients easily. Great for getting reviews

Inconvénients

Sometimes it does not transfers clients phone numbers and emails from our CRM system

Makenna
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/09/2023

Birdeye makes my day easier

It has been great!

Avantages

That I can text links to inquiring clients

Inconvénients

That it logs me out everyday and I have to re sign in

Alex
Alex
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/07/2023

Birdeye is a lifesaver for our team

Avantages

Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!

Inconvénients

We do not have any issues so far with Birdeye.

Réponse de Birdeye

Thank you for your wonderful review!

Répondu le 02/08/2023

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