Birdeye

Avantages

Ce logiciel a une fonctionalité parfaite, facile a utilisé . Tres bon pour les enquête .

Inconvénients

Aucun probleme retrouve a mon niveau . Un peu cher pour les petite entreprise.

Avantages

Très pratique pour le marketing digital par mail

Inconvénients

Je ne lui trouve aucun inconvénient je le recommande

Avantages

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Inconvénients

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Avantages

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Inconvénients

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

Alternatives envisagées 

Pourquoi passer à Birdeye

Avantages

Ease of use with automatic surveys being mailed immediately after closings.

Inconvénients

We did not seem to have as much traction and social media and get as much review participation as other platforms.

Avantages

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Inconvénients

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Avantages

The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews.

Inconvénients

During most monthly meetings, they tried to upsell us on products that we didn't really need.

Avantages

Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.

Inconvénients

Some integrations take longer to set up, but support is there every step of the way with updates.

Alternatives envisagées 

Pourquoi choisir Birdeye 

Logiciel antérieur 

Pourquoi passer à Birdeye

Avantages

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Inconvénients

We would have liked to see a few more options in reports.

Avantages

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Inconvénients

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Avantages

Review management features, the social media integration is fantastic! Very easy to use.

Inconvénients

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

Alternatives envisagées 

Pourquoi passer à Birdeye

Avantages

So many additional features without having to hire another partner.

Inconvénients

So far after a year we have had great success.

Avantages

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

Inconvénients

None really, I do think the site speed could be a little faster.

Avantages

How user friendly it is. It allos easy utilization throught the product.

Inconvénients

I currently do not have any cons pertaining to the software.

Avantages

I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it.

Inconvénients

Nothing. Everything is really good with this product.

Avantages

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Inconvénients

Not all company are perfect but they will try their best to help your company.

Avantages

It is a user friendly platform that helps generate, manage and market our clients reviews.

Inconvénients

It is a significant financial investment.

Avantages

Results and accuracy as well as flexibility

Inconvénients

cost it is expensive and sometimes hard to learn and connect everything

Avantages

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Inconvénients

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Avantages

Ease of use, it is a very simple and handy tool to use for Review Management!

Inconvénients

The setup can be cumbersome but other than that no real complaints.

Avantages

The product selection and the dashboard

Inconvénients

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Avantages

User-friendly Interface
Intuitive design
easily integrates with other platforms

Inconvénients

A little clunky for our application
Mid-high price-point

Avantages

We used Birdeye to manage patient experience reviews. It was easy to use.

Inconvénients

We didn't experience anything negative while using it.

Avantages

That I can text links to inquiring clients

Inconvénients

That it logs me out everyday and I have to re sign in

Avantages

One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.

Inconvénients

Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.