Podium

Avantages

C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande

Inconvénients

Je trouve que ce logiciel devrait être disponible dans tous les pays

Avantages

Un très bon produit de gestion des interactions avec une meilleure solution et une fonctionnalités modernes très performant et simple à utiliser. Et facile également la gestion des messageries.

Inconvénients

C'est un très bon produit pour la gestion et de messagerie électronique. Je ne reproche rien mais dommage c'est pas disponible pour tout pays.

Avantages

Un très bon produit pour le traitement des paiements très performant et facile à utiliser avec une qualité d'interface très satisfaite. Très sympa et avec une bonne fonctionnalités tellements innovantes et efficace.

Inconvénients

Je n'ai aucun problème avec ce produit . Je souhaite que Podium soit disponible pour tout les pays

Avantages

Podium c'est un meilleur produit de gestion des interventions et très simple à utiliser avec une bonne qualité d'interface et efficace pour accompagner les entreprises à plus générer des rapports sur les sites. Je le recommande

Inconvénients

C'est très simple et rapide. Je réclame qu'il soit disponible pour tout pays

Avantages

Podium est un logiciel qui est vraiment très efficace dans la gestion des ventes des articles
C'est recommandé pour tous

Inconvénients

Je n'ai rien trouvé d'anormal pour le moment

Avantages

Podium est un logiciel de traitement satisfaisant qui facilite les interactions entre les différentes entreprises et leur clientèle

Inconvénients

C'est un très bon logiciel mais pas disponible dans tout les pays

Avantages

Podium est un logiciel très intéressant pour la gestion clientèle et qui permet également de gagner du temps, les planification et les paiements en simplicité

Inconvénients

Podium à une grande avantage pour la gestion des messagerie mais pas disponible dans tout les pays

Avantages

Podium est un logiciel qui assure la bonne gestion du clientèle et vous permet de gagner un peu plus de temps et facilite aussi la planificationVivement recommandé

Inconvénients

Je constate que ce logiciel doit être utilisable dans tous les pays

Avantages

Easy to use. Easy for our employees to use on both mobile and desktop. Easy setup on our website. Captures reviews from customers.

Inconvénients

Unable to connect our Facebook pages to Podium, even after talking with support.

Alternatives envisagées 

Pourquoi passer à Podium

Avantages

the simplicity of the Program was great.

Inconvénients

I am not sure there was anything that I didn't dislike

Avantages

How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze

Inconvénients

Not being able to contact a person with issues. Their website does not have a contact me phone number

Alternatives envisagées 

Pourquoi passer à Podium

Avantages

It was the most cost-effective option at the time we purchased

Inconvénients

Did not like the features, felt like customer service was lacking

Avantages

So easy to send secure payment links and send mass-messages. Checking payments at the end of the day is simple and easy. Refunding payments is a breeze.

Inconvénients

There is no archive of photos that have been sent by customers. The search function is finnicky and often does not find what I am looking for.

Avantages

It's good for getting customer reviews (sometimes) and has lots of features

Inconvénients

They throw you to the wolves. You have to get everything figured out yourself. Communication is a huge issue. We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite me contacting support and calling in, saying I am the main point of contact. They were sending emails to a non existent inbox. Half of the things we were paying for did not work. Things weren't set up, and nobody told us, or how to do it. Today I got a 16 step instructions document from a rep, with no help. Sometimes it takes a week to hear back from anyone.

Alternatives envisagées 

Pourquoi passer à Podium

Avantages

I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor.

Inconvénients

The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from [sensitive content hidden]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers.

Avantages

The only thing is that you can reply to reviews easy. But for a cost.

Inconvénients

Phone service is just horrble dont reccomend them.

Avantages

Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.

Inconvénients

Nothing, nothing, nothing, nothing, nothing.

Alternatives envisagées 

Pourquoi choisir Podium 

Logiciel antérieur 

Pourquoi passer à Podium

Avantages

They offer a good product, and have a lot of services that are beneficial to a dealership.

Inconvénients

Their sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need.

Avantages

The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.

Inconvénients

The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did.

While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent.

The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.

Avantages

I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."

Inconvénients

The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.

Avantages

Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.

Inconvénients

Very expensive. We loved the product but not the price.

Alternatives envisagées 

Pourquoi choisir Podium 

Logiciel antérieur 

Pourquoi passer à Podium

Avantages

Easy to use and was very useful to determine which rep was dealing with who.

Inconvénients

Price was definetely not a good aspect of this product

Avantages

we can immediately take care of a customers concerns/questions in real time

Inconvénients

pushing leads to crm is a little slow but thats nitpicking

Avantages

Introduced us to the potential of automating our review process.
Helped with automating website conversations

Inconvénients

The customer service - no way to talk to a real person
The price - to much for what it did

Avantages

Is great for keeping track of all of our customers

Inconvénients

Too expensive for what it offers to my company