En savoir plus sur Housecall Pro

Housecall Pro est une application de gestion des services sur le terrain, basée sur le cloud, qui permet aux professionnels de l'entretien d'automatiser les flux de travail et de rationaliser la répartition des techniciens. Cette solution comprend une application mobile native et un portail web complémentaire et dessert un large éventail de secteurs, tels que le nettoyage de tapis, le nettoyage de vitres, la plomberie, l'électricité, le CVC (chauffage, ventilation et climatisation), etc. Housecall Pro permet aux entreprises de services de se passer des documents au format papier en faveur de l'automatisation numérique. Housecall Pro offre des fonctionnalités telles que l'intégration de QuickBooks Desktop et Online, la planification des tâches avec suivi GPS, la répartition, le traitement des paiements, les devis, les reçus et factures automatisés, les notifications aux clients en temps réel, la possibilité d'envoyer des SMS, les cartes postales automatisées et l'automatisation du marketing par e-mail. Les clients peuvent réserver des services via la fonctionnalité de réservation en ligne de HouseCall, communiquer via un système de messagerie centralisé et effectuer des paiements en ligne. L'application mobile est accessible à la fois sur les appareils Android et iOS. Il existe une version gratuite pour les propriétaires/exploitants uniques, qui offre un grand nombre des fonctions de base de la version payante. La tarification Premium est basée sur le nombre d'utilisateurs et une licence d'entreprise est également disponible. Cette solution est disponible aux États-Unis et au Canada.
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Vidéo de Housecall Pro
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Housecall Pro - Prix

Housecall Pro est disponible en version gratuite et propose un essai gratuit. La version payante de Housecall Pro est disponible à partir de 49,00 $US/mois.

À partir de :
49,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Housecall Pro - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité
4,7
Support client
4,7
5 avis sur 2 629 Afficher tous les avis
Paul
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/03/2020

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Avantages

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Inconvénients

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Alternatives envisagées 

QuickBooks Desktop Enterprise

Pourquoi passer à Housecall Pro

A friend of mine who opened an HVAC company the same time I opened my company sold me on the idea of sharing leads through the software. I went for a test drive the first month and was sold after interacting with the customer support team. OMG everyone is awesome! If Chick-Fila and Home Depot had a baby. Stellar Customer Service Model...
Jonny
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
5

5
Publié le 29/07/2022

Beginner Pro

So far its been great (I'm still on the trial) and customer serviced has been excellent in answering my questions

Avantages

the scheduled, on my way, and finished features

Inconvénients

I know there is a window of time up to 4 hours, but it would be nice to let a customer know they are scheduled for a day without giving them a time. I also don't see appointment reminders for "big jobs" that are set for all day and are potentially scheduled up to six months ahead. Should be Scheduled, a one week reminder and a one day reminder at a minimum

Réponse de Housecall Pro

Hi Jonny S, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again.

Répondu le 12/08/2022
karen
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
4
Simplicité
4
Support client
2

3
Publié le 17/06/2022

What were they thinking?!?

Used to be a big supporter. Now feel betrayed. This experience is moving me to look for other solutions. Moving will be a giant expense in time and training and data movement....but i have to work with partners i can trust and believe in. HCP is no longer that partner...I can see that now. Very disappointed. If you plan to grow to more than 5 employees - this is not the solution for you based on their current predatory pricing plan.

Avantages

Good product- does what it is supposed to do. You can schedule jobs, invoice customers, and develop a nice database of what you did with each customer. It has limitations and its share of glitches Support is mediocre but it is available. I've been a fan for a long time and have brought a number of businesses over to use their software. No more though.

Inconvénients

If you grow from 5 to 6 employees watch out - its time to move to another software provider in my opinion. The pricing plan allows up to 5 employees for 1 set price. Keep in mind one of those 5 employees is your office staff so you really only get 4 field techs. If you add the 6th employee your HCP monthly price more than doubles the entire cost of the plan. There is now no longer a way to add 1 employee to their mid-tier plan - you have to move to the high tier plan. You can purchase 2 of the mid tier plans for less than the price of their high tier plan - this is just so ill-conceived! Last year we were able to add 1 additional employee for just a set fee per employee which was very reasonable. WHen that employee quit we were back down to 5...so were unaware that in June 2022 they made this change wiping out the ability to add an incremental employee without having to jump to the next tier. I am gobsmacked by how wrong of move this was on their part. The whole point of this software is helping you to grow your business - but apparently as soon as you do grow boy do they punish you for it!

Additionally their search function for the "pricebook" leaves a lot to be desired. If you type in a keyword like "flange" and you have multiple items with that keyword in the description you expect all of the items with that keyword to appear. It doesn't. Only some do. No rhyme or reason to it.

Uploading photos from field is dodgy and slow. Reports availble are not reliable or accurate

Réponse de Housecall Pro

Hi Karen, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Répondu le 21/06/2022
Ryan
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 16/06/2022

Great software that has really helped us take our remediation business to the next level.

HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro.

Avantages

Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page.

Inconvénients

The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs.

I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button.

Réponse de Housecall Pro

Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Répondu le 21/06/2022
Andy
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/07/2022

Saves time and Money

Great customer service and functionality

Avantages

Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has saved us countless hours and made us a more profitable company. Great support

Inconvénients

There are a few minor hiccups, but they can be easily worked around until the software team makes adjustments to eliminate them.

Alternatives envisagées 

Jobber et Salesforce Sales Cloud

Pourquoi choisir Housecall Pro 

Inefficiency and loss of customers due to scheduling issues.

Logiciel antérieur 

QuickBooks Desktop Pro et Google Calendar

Pourquoi passer à Housecall Pro

Functionality, presentation and price

Réponse de Housecall Pro

Hi Andy M, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Répondu le 12/08/2022

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