En savoir plus sur Jobber

Jobber est une solution logicielle de gestion des interventions basée sur le cloud qui permet aux petites et moyennes entreprises de services de gérer le personnel en intervention, de fournir un support client et d'étendre les opérations commerciales via une application mobile ou un tableau de bord de bureau. En tant que solution pour les entreprises prestataires de services, Jobber prend en charge plus de 50 secteurs d'activité et fournit des outils interchangeables tels qu'un CRM (Customer Relationship Management) intégré, la planification et la répartition en temps réel, le suivi des dépenses, la création et le traitement de factures, la réservation en ligne, un centre client en libre-service, la création de devis, des rappels pour les clients, des e-mails automatiques, etc. Grâce à la fonctionnalité de gestion du temps, le module de planification de Jobber permet aux utilisateurs de mettre à jour n'importe quelle tâche en temps réel, notamment les informations sur les tâches accomplies et l'avancement des projets, afin que la direction puisse suivre efficacement le personnel intervention. Pour les affectations, les équipes de gestion peuvent mettre en place des tâches individuelles ou des contrats récurrents et affecter plusieurs techniciens d'intervention à une seule tâche. Les utilisateurs peuvent créer des factures professionnelles à l'aide de modèles personnalisables et Jobber envoie automatiquement des factures par e-mail. Pour les paiements électroniques, Jobber s'associe à diverses applications de paiement électronique, telles que Stripe et PayPal, pour rationaliser ce type de facturation. Le module CRM de Jobber permet de suivre les anciennes coordonnées des clients et les utilisateurs peuvent créer des champs personnalisés et des balises, joindre des fichiers ou des numéros de téléphone, etc. Le tout est lié à la facturation et aux antécédents professionnels. En outre, tout client peut approuver des devis, planifier des ordres de travail, payer des factures et communiquer avec les équipes de service à l'aide du hub client en libre-service de Jobber. L'application Jobber est disponible pour les appareils iOS et Android.
Jobber Logiciel - 1
Jobber Logiciel - 2
Jobber Logiciel - 3
Jobber Logiciel - 4
Jobber Logiciel - 5
Vidéo de Jobber
Jobber Logiciel - 1 - aperçu
Jobber Logiciel - 2 - aperçu
Jobber Logiciel - 3 - aperçu
Jobber Logiciel - 4 - aperçu
Jobber Logiciel - 5 - aperçu

Jobber - Prix

Jobber n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Jobber est disponible à partir de 35,00 $US/mois.

À partir de :
35,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à Jobber

Housecall Pro

Housecall Pro est une application de gestion des services sur le terrain, basée sur le cloud, qui permet aux professionn...

Buildertrend

Buildertrend provides pre-sale tools including a built-in customer relationship management (CRM) system, bid requests,...

Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and...

Tradify

Tradify est un logiciel de gestion des travaux tout-en-un conçu pour aider les petites entreprises du BTP comptant de 1...

mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting...

ServiceTitan

Transformez votre entreprise avec la solution logicielle tout-en-un de ServiceTitan pour les entreprises de services...

Jobber - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,2
Simplicité
4,5
Support client
4,6
5 avis sur 601 Afficher tous les avis
Andy W.
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/02/2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Avantages

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Inconvénients

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Réponse de Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Répondu le 23/04/2019
Marcus W.
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
2
Simplicité
5
Support client
0

4
Publié le 11/10/2021

Good Software.....Greedy Management

Avantages

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Inconvénients

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache.

I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Réponse de Jobber Software

Hi Marcus, thank you for taking the time to share your feedback. It's wonderful that you're finding Jobber easy to use in running your day-to-day operations, and that you're enjoying the scheduling features.

We are always eager to learn about how we can improve, and we are very sorry to hear about your negative experience.

Our team would love the opportunity to directly discuss your product feedback, and better understand how these features would positively impact your business. Our support team is available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email ([email protected]). We would be happy to address your concerns about your subscription and feature changes.

Répondu le 14/10/2021
Troy H.
  • Secteur d'activité : Design
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/06/2022

Jobber fits most needs for service/field type scheduling work

Great experience and would recommend it for most companies who utilize field/service type staff that requires trips to properties. Very easy to use for office staff and mostly easy to use for field staff.

Avantages

- Easy to deploy
- Syncs with Quickbooks
- Many views to view work with filtering options
- Ability to limit worker's capabilities
- Ability to allow customers to request work
- Ability to send quotes/invoices (though we used QB for this)
- Scheduling was a breeze

Inconvénients

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle
- Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

Alternatives envisagées 

Housecall Pro

Pourquoi passer à Jobber

The features fit our needs better and the UX/UI seemed to be better.

Réponse de Jobber Software

Hi Troy! Thank you very much for taking the time to send us a review. We are very happy to hear that Jobber is meeting your business needs. We would also love to hear more about how we could improve Jobber's UX/UI, so please feel free to reach out to our Support team at 1-888-721-1115 opt 2, [email protected] or via our live chat.

Répondu le 22/06/2022
Beth K.
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

2
Publié le 26/05/2022

Unhappy client

Customer service is not helpful. The people I talk with don't seem to know what they are talking about and don't know the product.

Avantages

Being able to create an estimate for a client has been helpful.

Inconvénients

Estimates go to spam folders and clients don't receive them. No capability to work offline. Creating new properties is a nightmare

Réponse de Jobber Software

Hi Beth,
Thank you for taking the time to leave us a review. I'm sorry to hear that you are having a frustrating experience with getting support and we'd like to change that. We'd be happy to book you in for some training or answer any questions that you may have about the program. I wasn't able to locate your account to reach out directly but please give us a call at 1-888-721-1115 Option 2, email us at [email protected] or open a live chat within your account and we'd appreciate the opportunity to help you.
Have a great week!

Répondu le 30/05/2022
Carita K.
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/06/2022

Love this Software

Love the software. Best decision we've made.

Avantages

Works great at scheduling, quoting, generating new leads, invoicing, and payment. What I love most is the integration partnerships that Jobber has to make home service businesses more efficient and profitable. Awesome and helpful customer service.

Inconvénients

I wasnt told that in order to use the Instant Payout feature that you had to have 10,000 in processed Jobber Payments. That was a hassle when we first signed up because we were just ahead of peak season. We quickly made that mark in a month so that issue was solved.

Réponse de Jobber Software

Hi Carita, we're so glad to hear that you are enjoying using Jobber and finding extra value in our partnerships, and working with the support team! Thanks for trusting us with your business and we hope you have a great weekend!

Répondu le 03/06/2022

Catégories connexes