En savoir plus sur Jobber
Jobber - Prix
Jobber n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Jobber est disponible à partir de 29,00 $US/mois.
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Jobber - Avis
Évaluation des fonctionnalités
Tous les avis sur Jobber
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Excellent produit
Dans l'ensemble , Jobber est l'un des meilleurs logiciels qu'il faut utiliser pour les entreprises de services à domicile et qui offre de belles choses de fonctionnalités, permettant également de synchroniser automatiquement les tâches , générez des devis , envoyez des notifications et plannifiez également les services de l'entreprise et rend les choses faciles et avec une meilleure solution d'assistance
Avantages
Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise
Inconvénients
Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également
Réponse de Jobber Software
Hi Serge Isidore! We're so happy to hear that you've found Jobber both practical and useful for your business. We're constantly looking for feedback like yours, so we appreciate you taking the time to leave a review! It would be great to learn more about any feedback you might have on our pricing and anywhere else we may be able to improve, so please don't hesitate to get in touch with our Support team at 1-888-721-1115, [email protected], or by live chat. Have a great day!
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Perfection et rapidité
Jobber est un logiciel qui vient facilité les choses à ses clients
Avantages
La facilité et la rapidité qu'il offre a ses client
Inconvénients
J'ai rencontré quelques difficulté mais à la longue j'ai trouvé cool d'apprendre
Réponse de Jobber Software
Hey Guy de Paul,
Thanks for the review. We are thrilled that Jobber has been easy to learn and easy for your customers. If you have any questions at all, please reach out to our Support team by phone 888-721-1115 ext 1, email [email protected] or send a live chat. Thanks!
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great Software
Very good software, i have spoken to them several times regarding learning the new features and explaining how we use the software. They are very approachable and willing to listen to ideas for improvement and feature requests to make running a buisness easier.
Avantages
It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.
Inconvénients
I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.
Alternatives envisagées
TradifyPourquoi passer à Jobber
Felt these other products catered to a single trade businesses like sole window cleaning activity’s rather than multi trade.- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Jobber=Jarvis from Iron Man
Been really good experience I enjoy the eas of use, the support is great, they update constantly, the plans are a good price point, it has great client communication system
Avantages
It is a time saver, I have never gotten so many meanial tasks reduced in an application before. It also is an all in one solution for our cleaning and restoration company we don't use anything else.
Inconvénients
I wish that the app would have some better styling when it comes to schedule I would like to see multiple colors on a job instead of one color when multiple people are assigned that what I can quickly assess who is on a job without clicking on each individual job. Other than that overall a great experience.
- Secteur d'activité : Construction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Wish it had more featured for the price
Tried it for a few months. Needed to upgrade to do anything good. Ended up using the software for two months in the paid plan but moved away due to cost.
Avantages
The layout for the user interface was pretty clean compared to some of the others I’ve used.
Inconvénients
The cost. I wish I could say something else. But the overall cost was just a bit high for a new business. Especially with the lack of features it had. I found another software that had similar features as the paid ones, and they were free.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Excellent product
Amazing! The employees and the application itself is a life savor and time savor.
Avantages
Jobber is very user friendly and my technicians can easily find their destinations, add photos and communicate through the application.
Inconvénients
No automated response for out-of-office.
Alternatives envisagées
Housecall ProPourquoi choisir Jobber
Jobber offered many more services! They also have an impressive application and really is designed to make your business more streamlined.Pourquoi passer à Jobber
The sales team.Réponse de Jobber Software
Hi Lisa, Thank you for this wonderful review! We are happy to hear you and your team find Jobber easy to use and a time saver! Our support team would love to hear more about how an Out-of-Office automation would help your company. Please reach out at a time of your convenience to 1-888-721-1115 option 1 or [email protected]
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great platform for cleaning
Any concerns, or learning needed were promptly guided through so I was at ease with the platform. Communication is quick. And the resolutions quicker
Avantages
Jobber has funnelled my clients and helped streamline my automation. I love the chat option that is accessible anywhere in the world. Clients know when I'm arriving, the price they're paying and can do all this with a click of a button
Inconvénients
The monthly fees are fairly high for Canadians , with the conversion. I wish it integrated with gmail calendar so I don't have to use two calendars
Alternatives envisagées
ZenMaidPourquoi passer à Jobber
Texting option was more convenient to ensure consistency with customer- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Best tool for service style businesses.
The best part of Jobber is that the tool is wildly easy to use. The Jobber team is so helpful and available. If your business model is a service style business, Jobber is the way to go.
Avantages
Jobber comes with simplicity and ease of use.
Inconvénients
The software is primarily setup for service model companies. If your business model is outside of that, it is harder to retrofit the tool to work for you.
Alternatives envisagées
QuickBooks OnlinePourquoi passer à Jobber
Jobber's cost to value ratio is really good. For the price they charge, to get outstanding customer service, scheduling, estimating and invoicing is a great deal.- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great and soon it will be greater.
It is the best on the market for our business, but it is still lacking in some areas. I have no doubt one day they will be perfect but there is definitely growing pains as our business grows with jobber.
Avantages
The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.
Inconvénients
Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.
Réponse de Jobber Software
Hello Kris, thank you for writing this wonderful review! We are delighted to hear you find the additional data useful for your business - knowledge is powerful. We are sorry you haven't had the best experience contacting our Support team and that you find frequent updates off-putting; that is understandable. Our goal is always to serve you better. The support team has a real-time channel to post feedback, which the entire company sees. This helps to give immediate visibility to our users’ pain points and wins with the software. Please continue to let us know if you have any suggestions, and know that your feedback is always being heard.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Michlawn Services Reivew for Jobber
Overall we have been with Jobber for 5+ years and it does everything we need and more. Highly recommend it to any company in the service industry.
Avantages
The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!
Inconvénients
I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!
Réponse de Jobber Software
Hi Zach, thank you for this terrific review! Thank you for being a Jobber customer for over five years. That is great to hear! We are so happy to take the administrative tasks off your plate so you can focus on your service. A member of our Support team will follow up with you to troubleshoot any issues you see with the Gusto sync. Thanks again!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
GOOD BUT WEAK
Good price. Nice and helpful customer service
Avantages
Ease of use. They allowed customized fields.
Inconvénients
Lacked features we needed such that would help us analyze our jobs.
Réponse de Jobber Software
Hi Ernie, thank you for this review! We are glad to hear you found Jobber easy to use. Please reach out to our Support team if you would like to hear more about our Job Costing feature at 1-888-721-1115 option 1 or [email protected]
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
good for starting out with little start up cost
I used Jobber for a small internet company and it was OK just very basic and meant for small company that didn't want to spend much money
Avantages
Basic cheap good for small business starting out
Inconvénients
Cant take payments was not user friendly when it came to adding documents and contracts
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Serves 95% of all of our business needs
Avantages
The product is so easy to use. Employees, admins, customers - all enjoy this software.
Inconvénients
I wish there was a way to incorporate cost of operations (not just direct/exact cost) into estimates. I also wish that there was a way to respond to customers feedback and request for changes directly through the software.
Alternatives envisagées
Housecall ProPourquoi choisir Jobber
LMN was great for budgeting but was too complicated for employees and managers to navigate.Logiciel antérieur
LMNRéponse de Jobber Software
Hi there, Ryan!
We are so glad that Jobber solves 95% of your business needs and that your whole team loves the platform! We appreciate the valuable feedback you provided on quoting, we are always looking to grow and improve and hopefully, someday we are able to solve that other 5%!
Thank you kindly for the review.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Jobber is #1 helping any business to GET THE JOB DONE!
Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!
Avantages
Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.
Inconvénients
We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.
Réponse de Jobber Software
Thanks for your review, Christa! We are so thrilled that using Jobber has been such a positive experience for you and your team and that you've been finding it easy to use as well. Thanks again!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good, could be more customizable.
We are able to make use of most of the features. For the price, it is worth it. We mainly use it for scheduling employees and keeping track of timesheets. Also, the client Database is quite useful.
Avantages
We like the scheduling and the client portal.
Inconvénients
We don't like the invoicing procedure. Having to add everything from the timesheet to the job is tedious and could be done easily with a change to the program.Why not have the option to populate the invoice with all of the current man hours/visits that are on the job when generating an invoice?
Réponse de Jobber Software
Hi Jordan! We really appreciate your review of Jobber and your feedback! We'll certainly send your comments to our developers.
If you ever have more feedback for us, please reach out to our Support team and they'd be able to provide it to our developers. They may be reached at 1-888-721-1115 opt 1, [email protected], or you can send us a message through live chat.
Cheers!
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Best investment we made in 2018
Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.
Avantages
The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.
Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).
Inconvénients
Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.
Réponse de Jobber Software
Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team.
We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best Field Service Software In the Biz !
Amazing !
With the best customer service and most affordable pricing , the experience has been amazing for both our team and clients.
Whats better than that?!
Avantages
Not only is the software amazing, so is Jobbers support team.
What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns.
Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds.
With constant updates and an open API, this field service is very robust for any user.
Jobber is the future of this industry.
Inconvénients
One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services.
It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.
Réponse de Jobber Software
Thanks so much for your thorough, review Ryaan! Glad you are enjoying the Zapier integration, and we'll be sure the Product Team sees your feedback on estimation mark-ups. Cheers!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Software with the WOW factor
It was like a breath of fresh air. IT WORKS! Its simple. Its intuitive. The knowledge base is also excellent.
We installed this is the month of April, coming off a disaster with another company. Our Garden center business was off the charts busy, and to undertake a project like install a new program was 'unthinkable' crazy, and yet we could NOT continue with the software we were trying to use, it was a disaster. And so we did it. We ordered the trial. I wasn't about to change with out a try out. I was burnt badly with the program we were trying to use....I ran the trial . Within hours I knew that this was the program we had wanted & hoped for. In a matter of 4 or 5 days, I knew there was no reason to go the whole 14 days of the trial. We signed up and never looked back . It has been AWESOME. The customer service is outstanding, The mobile program is AWESOME, my men were up and running within MINITUES of turning them on. It is so well designed they we all up and running in no time at all...NO problems, NO issues...so refreshing after what we had been through. From A to Z this program has been great.
Avantages
How amazingly easy was to implement. This was so refreshing, so easy. and it works SO well. I can not say it enough. It does what it says it does. It does it well. It simply to use. It is complete. I don't think there is anything they haven't thought of . We have used and trialed many other packages. This one blows the others out of the water.....
Inconvénients
I know there must be something, only I haven't found any thing to be unhappy with.
I like everything so far.
NO CONS at this time, 6 months in.
Réponse de Jobber Software
Hi Kathleen, we couldn't be happier to hear that your experience with Jobber is going so well. So glad to have you on the team. Thanks for taking the time to share your thoughts with other business owners :)
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.
I already answered that question
Avantages
The website is easy to navigate.
Employees can easily see their jobs in mobile app.
Entering client & job info is a breeze even for new employees.
Live chat is available and the issues I have had have been easily solved via live chat.
Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.
Invoicing is easy and seamlessly integrates with quickbooks.
Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).
I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.
Automatic emails and sms templates in Jobber can be easily customized for our business needs.
Automatic customer reminder emails and sms is awesome way for customers to remember appointments.
Customers via email link in their quote can request quote changes.
Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.
Inconvénients
Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.
Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.
Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.
Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.
The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Best in the Industry
Just exceptional. Love it!
Avantages
Live calendar, color coded by tech, details, photos just everything you need to successful deploy a large number of team members to different locations.
Inconvénients
Reports are not great. I would like to see better receivables reports, Bette time keeping reports, and customizations.
Réponse de Jobber Software
Thanks for your review, Virginia!
It sounds like Jobber has been helpful as your business has grown, which is always nice to hear! We really appreciate you mentioning different reports that would be helpful for you too. Please let us know if you think of anything else that could be beneficial for you or your team, we'd love to hear from you!
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good but not great. Extremely slow to implement functional improvements
The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.
Avantages
It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.
Inconvénients
The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.
Réponse de Jobber Software
Hi there John! Thank you very much for taking the time to leave us a detailed review.
Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes.
With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality.
As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available.
Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying.
We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback.
Take care!
- Secteur d'activité : Services aux consommateurs
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The Best Customer Service and Great Software
Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable.
Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid).
Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.
Avantages
I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product.
User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information.
If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.
Inconvénients
Currently would like to see:
-Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc.
I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.
Réponse de Jobber Software
Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything!
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Jobber user since early 2016
Jobber is great - Still needs improvement - We will continue to grow with Jobber!
Avantages
Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.
Inconvénients
"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!
Réponse de Jobber Software
Hi Clayton! Thanks for leaving us such a detailed review!
We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow.
We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS
The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked
Avantages
Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.
Inconvénients
The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . .
First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs.
FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click.
JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years
FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee.
WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Jobber A Maybe for Business
Avantages
The software is ok, but has great online support.
Inconvénients
Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client.
Quote from Jobber support:
With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client?
Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations.
Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support.
"The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."
Réponse de Jobber Software
Hello Joseph! Thank you for your review and feedback!
Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you.
It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future.
Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you!
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