ServiceTitan

Avantages

Regular updates and improvements to the software

Inconvénients

Support needs improvement - but they are working on it!

Avantages

How well both the office and mobile side run, so that our staff are all working at their best.

Inconvénients

We truly have had no strong dislikes. Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need.

Avantages

It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc. There is a good connection and communication between the office and the field because of the software.

Inconvénients

Sometimes there are bugs, which is to be expected with any software, I also think training on new items products could be better.

Avantages

The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s.

Inconvénients

The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way.

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Avantages

I love that there is dispatch, marketing features, and also call tracking!

Inconvénients

I don’t honestly have any “cons” regarding Service Titan.

Alternatives envisagées 

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Avantages

I love the capability of ServiceTitan. This software has features to help every employee across the company - Customer Service Representatives, dispatchers, sales people, technicians, warehouse clerks, etc. ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages to purchase orders to equipment serial numbers. ServiceTitan helps you document everything. The software also tracks your growth so you can easily see where you need to improve and helps you reach your goals.

Inconvénients

Often when there is a new release, the next day ServiceTitan will have glitches.

Avantages

It's ability to handle almost any task we need, and they keep adding functionality.

Inconvénients

At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though.

Avantages

I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better.

Inconvénients

I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming.

Avantages

ServiceTitan helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc.

Inconvénients

Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn.

Avantages

Working with our Success Manager in bi-weekly meetings to improve how we use Titan

Inconvénients

Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website.

Avantages

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Inconvénients

The estimating functionality - it can be somewhat cumbersome to set up estimates.

Avantages

There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need.

Inconvénients

One of the minor things i don't like but not necessary a deal breaker is that there is no drag and drop in calendar view, but its still pretty easy to change your schedule when required.

Avantages

We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.

Inconvénients

The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!

Avantages

reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .

Inconvénients

having to have 3rd party company for support

Avantages

Has everything we need plus some. All in one stop where you do not need to shop around for your options.

Inconvénients

Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing?

Avantages

ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use.

It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date.

They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network.
I would recommend ServiceTitan.

Inconvénients

I haven't found anything I dislike at this time.

Avantages

We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue.

Inconvénients

The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them.

Avantages

Very Powerful Software that can adapt to what you need for your Home Improvement Business

Inconvénients

It was primerly built for the HVAC industry. Yet they have made huge leaps in meeting the needs of other Home Improvement industry professionals.

Avantages

Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor.

Inconvénients

I wish that more of the Pro products were available to everyone and were a part of the standard package.

Avantages

Love the quarterly updates, support from the community groups to solve problems and propose feature updates.

Inconvénients

Support with onboarding, and support after when using the product.

Avantages

I love the API features and the ability to use Zapier

Inconvénients

Every time there is an update it seems to slow down ST but eventually goes back to normal

Avantages

I just appreciate all the features that service titan has and how they all integrate together. I really appreciate the fact that it communicates with our all company Excel spreadsheet and updates all of our sales in there. We use Intacct for our accounting software and exporting from ST to that is great.

Inconvénients

The only thing that I really don't like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads. I do realize that these things happen in life and as long as things can be fixed I am ok with it.

Avantages

I like most about Service Titan the ability to access job history including notes and pictures. I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency.

Inconvénients

One challenge to using Service Titan would be the initial learning curve and then navigating the seemingly endless features fluidly.

Avantages

Service Titan offers ongoing training and updates

Inconvénients

Onboarding was a bit of a struggle, and our advisors change frequently

Avantages

Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!

Inconvénients

like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!!