SugarCRM

Avantages

Bonne interface graphiste , avec une offre complète de prestations

Inconvénients

Installation complexe, supports faibles

Avantages

Ce logiciel nous permet une bonne gestion des relations avec les clients et le chargement clientèle.

Inconvénients

Non n'avon pas trouvé d'inconvénient pour ce logiciel c'est recommandable aux utilisateurs.

Avantages

easy to use had a low cost open source version loved it loaded with crm features

Inconvénients

open source could be buggy this is the old drupal days lmao!

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

The application is easy to use and provides a range of great services and features for Customer Relationship Management .

Inconvénients

The difficulty of using this application from a mobile phone

Avantages

SugarCRM is fairly easy to set up on a php+mysql (or other database) server.

Inconvénients

Support is not always very responsive. Also, the GUI is quite outdated.

Avantages

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Inconvénients

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

It is so easy to understand the features of SugarCRM.
SugarCRM is so amazing.

Inconvénients

I do not see difficulties when using SugarCRM.

Avantages

I like the effective features of SugarCRM.
SugarCRM has been a brilliant and reliable CRM solution.

Inconvénients

SugarCRM is amazing and flawless.
SugarCRM works so well for us.

Avantages

With lead management and marketing automation features, we have all what we need for a marketing solution of its class.

Inconvénients

SugarCRM has served us religiously and complaints.

Avantages

SugarCRM has been an effective and easy to use customer relationship management tool.
I like the efficiency of SugarCRM.

Inconvénients

The features of SugarCRM are effective.
SugarCRM has been the best.

Avantages

One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs.

Inconvénients

What we like least is that for the trends or projections to work, all the data in the system must be very well loaded.

Avantages

Easy setup. Cloud-hosted environment means low maintenance. Easy for small teams to customize without requiring developers.

Inconvénients

Cloud hosting means no direct DB access, or config changes, instead relying on UI tools to customize and export. Nothing crazy though.

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

Great forecasting tool and I really liked the contact & account management tools

Inconvénients

Third-party integrations are only available in the advanced plans.

Avantages

UI looks simple and training new users was easy. It is a great tool for contact and deal management with amazing filter options. Native integration to mail and document sharing software is good. Logic builder is one of the good features of Sugar. Resources are extremely useful and detailed explanations for each and every feature are provided there.

Inconvénients

Slow speed (in Inspite of fast internet)
Hanging problems
Do not have readily available APIs for 3rd party integrations

Avantages

It is comparatively inexpensive and provide all necessary basic functionalities

Inconvénients

GUI is basic, features are also quite basic.

Avantages

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Inconvénients

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Avantages

SugarCRM was fairly easy to get base-level reporting created, and without any training.

Inconvénients

The mobile aspect is quite lacking... not good for a leader/manager who wants to check detailed data on the go or away from the office. We had a full-time SugarCRM admin onsite, and even he had trouble creating the level of detail we needed. Our requests weren't unique, we learned, when another software CRM was able to immediately handle them right out of the box.

Alternatives envisagées 

Pourquoi passer à SugarCRM

Avantages

There is a lot of potential here, it is possible to create automated business processes, highly customizable reports, and creates high visibility of sales pipeline.

Inconvénients

You really need to be a basic-intermediate level programmer to customize this software in house. Sales rep told us the mobile app would auto log both incoming and outgoing calls. There is no way to auto-log incoming calls and it will only auto-log outgoing calls if you use the app to make the call. In addition the training provided was not comprehensive and going to an outside company to assist with problems, set up or any other technical support is extremely expensive. They give you just enough rope to hang yourself.

Avantages

Sugar is SUPER customizable. We've been able to easily make it ours (some via the UI, some "behind the scenes" via scripts). One of the best features are the custom reports. You can do almost SQL-level queries to get the information you want (and if you wish, you can use MySQL as well on the back end.) The ability to build multi-level dropdowns, e.g. to categorize issues, is great too. You can make almost anything you want appear on any screen you wish as well.

Inconvénients

The built-in issue tracking part is designed for issues reported by your team - not for issues reported by your customers. We do use it for customer support, and we LOVE being able to see issues customers have had when we pull up their records - but the emails they receive are not well designed, even after considerable work on our part. In addition, we can't provide them with a login to see all their open issues, so they have to ask us.

Avantages

It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the platform to their specific needs.

Inconvénients

This platform can be somewhat complex to set up and customize, it takes time for one to fully familiarize his or herself with all of its features.

Avantages

The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service, it has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. It has a module to carry out project management related to opportunities and contributions made. It also has a version for mobile devices that allows you to review information or keep the information of the CRM updated from the comfort of the smart phone and / or tablet. It has the ability to add new fields to the forms by further personalizing the tool, there is a version in which you can by role display a certain form. It has the capacity to extend it by adding new modules

Inconvénients

It has a module to record tasks, which can be used for assigning different activities to employees, in this part you may be able to add some type of SLA and in this way to measure the time it takes for users to complete tasks according to the assignment date and the SLAs registered for a specific type of task. Workflows are very basic for the professional version

Avantages

Honestly, there is not one thing I like about this software and I do CRM implementation/administration.

Inconvénients

It is EXTREMELY slow and always times out, it doesn't connect to facebook to import events (it use to,) the email system is extremely antiquated and more that I won't get into on here, everytime you do something it refreshes and send you right back to the beginning instead of where you were, when events or businesses are deleted they still show up all over the place... the list goes on and on.

Avantages

It's easy to use and I like the functionality and customization ability. Our Sugar instance appears to have been customized for our industry. Adding drop-down menus and removing modules is simple and easy to learn if your not familiar with CRMs in general.

Inconvénients

Importing data, even though properly mapped, doesn't always come out the way it should. It also would be nice if accounts would link with sub-panel data during the import phase. I also found pulling reports to be overly complicated, but like the addition of the report wizard.

Avantages

They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business.

Inconvénients

This isn't for a novice user. I recommend using a consultant or someone to set this up for you and spend the extra money and time on training. Most of our employees are only using small functions of the program and we definitely could be getting more value out of it with better training.

Avantages

SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.

Inconvénients

The UI is very stale/ old looking although it did have a nice update a few year ago.