En savoir plus sur SugarCRM

SugarCRM est une application cloud qui vise à gérer les besoins en automatisation des ventes, marketing automation, gestion de compte et gestion de la relation client. SugarCRM offre des fonctionnalités de pages d'accueil personnalisables, un "assistant" pour les nouveaux utilisateurs, une barre de raccourcis, des fonctions de recherche globale à affichage amélioré et des plug-ins téléchargeables. SugarCRM repose sur une plateforme en open source. Cela permet de personnaliser la solution en toute liberté pour répondre aux besoins variés des entreprises. SugarCRM s'intègre également à plusieurs systèmes tiers et peut héberger les nouveaux modules que les utilisateurs créent avec les outils intégrés. Le logiciel prend en charge les systèmes Windows, Linux, MySQL, SQL Server et Oracle et peut s'exécuter sur un système d'exploitation Windows ou Mac. La solution est disponible en version installée ou dans le cloud. L'accès mobile peut être personnalisé en fonction de l'utilisation de chacun, tandis que la fonctionnalité de synchronisation client hors ligne garantit que les données sont toujours à jour.
SugarCRM Logiciel - 1
SugarCRM Logiciel - 2
SugarCRM Logiciel - 3
SugarCRM Logiciel - 4
SugarCRM Logiciel - 5
SugarCRM Logiciel - 6
SugarCRM Logiciel - 1 - aperçu
SugarCRM Logiciel - 2 - aperçu
SugarCRM Logiciel - 3 - aperçu
SugarCRM Logiciel - 4 - aperçu
SugarCRM Logiciel - 5 - aperçu
SugarCRM Logiciel - 6 - aperçu

SugarCRM - Prix

SugarCRM n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de SugarCRM est disponible à partir de 49,00 $US/mois.

À partir de :
49,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non

Produits similaires à SugarCRM

Zoho CRM

Zoho CRM est une plateforme cloud de gestion d'entreprise qui s'adresse aux entreprises de toutes tailles. Elle offre...

Salesforce Sales Cloud

Salesforce Sales Cloud est une plateforme CRM (Customer Relationship Management) à la demande qui offre des applications...

Salesforce Retail CRM

Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requiremen...

HubSpot CRM

Grâce à sa plateforme CRM (Customer Relationship Management) cloud, HubSpot CRM permet aux entreprises de toutes...

Copper

Copper est un CRM (Customer Relationship Management) facile à utiliser pour les petites et moyennes entreprises qui ont...

Dynamics 365

Microsoft Dynamics 365 est un écosystème CRM cloud adressé aux entreprises de toutes tailles et axé sur les ventes, la...

SugarCRM - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,8
Fonctionnalités
3,8
Simplicité
3,6
Support client
3,7
5 avis sur 372 Afficher tous les avis
Victoria
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
2
Support client
0

5
Publié le 12/02/2019

Excellent Community CRM

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Avantages

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Inconvénients

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

5
Publié le 26/05/2019

Indeed a great CRM with effective results

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Avantages

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Inconvénients

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Alternatives envisagées 

Zoho CRM et Salesforce Sales Cloud

Pourquoi passer à SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.
Julia Maria
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 07/07/2022

A complete history of calls, emails, and customers in one location only

SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom.

Avantages

The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call.

Inconvénients

You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating.

Randy
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
1

2
Publié le 23/06/2022

No Support

We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation.

Avantages

The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either.

Inconvénients

There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription.

Réponse de SugarCRM

Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com.

Répondu le 15/07/2022
Mashudu Hilary
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/07/2022

An effective software to keep a great relationship with your custormers and clients

Sugar CRM has been a great software for my business. Ever since I started using it, I have been able to manage and sort out organization structures easily. The way I deliver customer service and manage a relationship with them has changed for the better.

Avantages

Sugar CRM as a software is great because it comes with a customizable home page since it is an open source platform. Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious. I like how the software comes in a diverse range of languages which number 9 in total. Sugar CRM provides data and information security meaning I am assured of protection from internal and external corruption which might have dire consequences. The software can be intergrated with other software such as Zendesk, Happy fox or Pardot just to mention a few. Sugar CRM is a very good marketing platform which has aided my small business to grow exponentially. With the software, I am able to keep track of client data and track deals with ease. With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up untill the point where a deal can be closed.

Inconvénients

From my time using the software I have found the software to be very slow when running through Sugar's own servers. The sheer number of options present on the dashboard can be perplexing, especially for users who might not have much expirience in CRM data models. Lastly, over the years the software has become a bit dated and this has forced me to move to other CRM software such as HubSpot.

Catégories connexes