SuiteCRM

Avantages

It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Inconvénients

Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

Alternatives envisagées 

Pourquoi choisir SuiteCRM 

Logiciel antérieur 

Pourquoi passer à SuiteCRM

Avantages

SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features.

Inconvénients

It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times.

Alternatives envisagées 

Logiciel antérieur 

Pourquoi passer à SuiteCRM

Avantages

The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems.

Inconvénients

There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help.

Avantages

Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives.

Inconvénients

The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement.

Alternatives envisagées 

Pourquoi passer à SuiteCRM

Avantages

SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Inconvénients

There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

Avantages

Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Inconvénients

SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

Alternatives envisagées 

Pourquoi choisir SuiteCRM 

Logiciel antérieur 

Pourquoi passer à SuiteCRM

Avantages

I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Inconvénients

There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.

Alternatives envisagées 

Pourquoi passer à SuiteCRM

Avantages

SuiteCRM has all of the features that most SalesForce users actually use, and a good deal more to boot. Unlike Salesforce, SuiteCRM is free if you install it yourself and run it on your own server. There's no limit to the number of users you can have.

Where SuiteCRM shines brightest is in its ability to manage Targets, Leads, Contacts, Accounts, and Opportunities. Customization is easy. You can add your own custom fields to existing Modules - Leads and Contacts are examples of "Modules". You can even create completely new custom Modules.

You can create, run, and track campaigns, including automated email campaigns with SuiteCRM. Although setting up your first campaign can be a bit of a challenge, it works quite well.

Reporting is another strong suit. You can configure your dashboard to get a quick high-level overview of your sales history and projections, and see what parts of your business are the most profitable.

Besides the traditional CRM functionality, SuiteCRM is loaded with other features usually found in ERPs, like Quotes, Contracts, Projects, and much more.

Inconvénients

SuiteCRM includes a Quote, Contract and Invoice feature. Depending on your business, it might be all you need. For my service business, writing custom software to automate businesses, it's cumbersome enough that I don't use it.

Alternatives envisagées 

Logiciel antérieur 

Avantages

1. open source
2. so no per user per month fees
3. customisable. Either using the Module Builder or via bespoke customisation
4. easy to integrate with other systems using tools like Zapier or by doing bespoke work
5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Inconvénients

Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

Avantages

1. Customizable modules for all departments.
2. Free to use.
3. Live community for help.
4. CRM experts are available in India for any custom coding at $15/hour which is awesome.

Inconvénients

1. Bad UI
2. Logical expressions cant be applied.

Avantages

I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available.

Inconvénients

The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM.

Avantages

It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM

Inconvénients

Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

Avantages

Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Inconvénients

The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Avantages

Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it!

Inconvénients

Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure.

Avantages

This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier.

Inconvénients

It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific.

Avantages

No-nonsens, geen franje. De standaardrapporten zijn zeer bruikbaar.

Inconvénients

De traagheid is bij momenten een spelbreker, vooral rapporten genereren duurt lang

Avantages

It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM

Inconvénients

Out of the Box, it’s great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it’s not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn’t built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn’t fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option.

Avantages

When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Inconvénients

I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen.

SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

Avantages

It has free version that is highly customizable to meet requirements for any industry. Even free, it has updates and security fixes on a regular basis

Inconvénients

Lack of support and documentation for a free version. API needs to be renewed with a modern one.
There is no official app for a mobile phones.

Avantages

It's ease of usage and its customisability

Inconvénients

There are some restrictions to it's customisability which limits design options

Avantages

Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle.

Inconvénients

While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though.

Avantages

I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!

Inconvénients

It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.

Avantages

Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use.

Inconvénients

I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on.

Avantages

What I liked about this software is that it is FREE and is already a FULL FEATURED CRM. I haven't found another Open source CRM software that can beat its functionalities, specially that you can build applications easily through its built-in process and forms engine. Sugar is the commercially supported version which is more stable but with the SAME features.

Inconvénients

What I liked least about Open source software is the support which would be little to none at all. There is not much expertise with the software in our region, thus I most often go to commercial vendors for our company.

Avantages

The ability to use SuiteCRM and customize it to your needs is FANTASTIC. We needed a catering management tool, everything on the market was out of our price range, or did not provide what we wanted. With a few modifications and adding of fields, SuiteCRM was ready to go. It even have the ability to print PDF's and email them as well.

Inconvénients

The lack of mail merging or publishing to a word document is about the only thing that is lacking in this system. There is an add on - but it is a little pricey.