Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. This solution includes tools for sales process automation and is suitable for businesses in any industry. Teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools from the Act! platform.
Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Act! also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboration. This solution offers a Microsoft Outlook integration and connects with other apps like Dropbox, Slack, plus more.
Act! Companion is a mobile CRM app that is compatible with iOS and Android devices. Please contact the vendor directly for Act! Growth Suite pricing information.
Thomas O. Secteur: Produits pharmaceutiques Nombre d'employés: 13-50 employés
07/05/2018
07/05/2018
I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.
The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.
I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.
Paul B. Secteur: Fabrication électrique/électronique Nombre d'employés: 2-10 employés
31/10/2019
31/10/2019
We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom
I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing
There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.
Stuart P. Secteur: Assurance Nombre d'employés: 2-10 employés
04/05/2020
04/05/2020
Been using it for 15 years. Good overall,
Highly customizable fields. At each upgrade, all my changes are carried forward without me needing to do anything. Solid follow-up system.
My only complaint is the size of the application on the screen. The settings that I use on the screen work for all my other programs. This displays just a bit smaller than I would like. Haven't found a way to correct.
Bud M. Secteur: Services financiers Nombre d'employés: 2-10 employés
16/04/2017
16/04/2017
Years ago Act software helped me build a tremendous mortgage business. Out of that experience, I am reaching out to offer some effective criticism to enhance your product. Good luck! Feel free to contact me anytime.
I was probably one of the first purchasers of Act. It is a great program that needs a company to put some serious thought behind making it work better. After shopping several other CRM software's I still think it is above the rest in both user friendly and functionality. You price for the product is more than fair (in fact, I think low) but the software runs like it is somebody's part time job.
Customer service is the worst. The guys in India are great and I have nothing bad to say about them but is there some reason I need to sit on a phone 45 minutes waiting to speak to the representative? Again I think Act could be the CRM leader but I don't see much improvement over the past few years. The principles of this company have sat back and let opportunities walk by not focusing on the customers needs. With all the apps and technologies available Act should have more to offer.When I purchase a product I do not expect to have to spend hours chasing down my answers through videos.
Keith N. Secteur: Services et technologies de l'information Nombre d'employés: 2-10 employés
15/04/2020
15/04/2020
Does what I need and what I expected when I purchased it.
Flexibility to set ACT to support different operations in my business.
I heavily customise the fields.
One version is my HR system. It beats Sage 50 HR for me
Difficult question. It does what U require.
If I am being critical, it could do with faster search routines. Also reporting is a bit dated.
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