--- description: Avis sur Dynamics 365 : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dynamics 365 | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de comptes fournisseurs](/directory/1851/accounts-payable/software) > [Dynamics 365](/software/106335/microsoft-dynamics-crm) # Dynamics 365 Canonical: https://www.softwareadvice.fr/software/106335/microsoft-dynamics-crm Page : 1/234\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/106335/microsoft-dynamics-crm?page=2) > Microsoft Dynamics 365 est un écosystème CRM cloud adressé aux entreprises de toutes tailles et axé sur les ventes, la maintenance sur site et le service client, qui propose également des intégrations solides avec les autres offres Office 365 de Microsoft telles que Teams, Outlook, Excel et Word. L'écosystème Microsoft Dynamics 365 propose des offres s'étendant de la gestion des leads et des opportunités au marketing, en passant par la maintenance sur site, l'IdO (Internet des objets), le service client, la réalité mixte et l'automatisation des services de projet, favorisant ainsi un engagement plus fluide envers vos clients. Avec Microsoft Dynamics CRM, vous pouvez opter pour un déploiement SaaS et installé avec une interface utilisateur conviviale pour appareils mobiles et ordinateurs de bureau, ainsi qu'une pile technologique qui garantit la sécurité des bases de données. Dynamics 365 offre également de robustes fonctionnalités d'API (Application Programming Interface) pour vous aider à intégrer vos autres systèmes critiques. > > Conclusion : 5822 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 5822 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Microsoft - **Pays**: Redmond, É.-U. - **Entreprise fondée en**: 1975 ## Contexte commercial - **Prix à partir de**: 50,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Affichage de page unique - Analyse de l'évolution des ventes - Analyse des tendances - Analyse financière - Analyse visuelle - Application mobile - Asset Lifecycle Management - Automatisation du marketing - Base de données de clients - Base de données de contacts - Budgétisation et prévision - Business Intelligence - CRM - Chat et messagerie - Communication multicanal - Comptabilité - Comptabilité clients ## Intégrations (24 au total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de comptes fournisseurs](https://www.softwareadvice.fr/directory/1851/accounts-payable/software) ## Catégories connexes - [Logiciels de comptes fournisseurs](https://www.softwareadvice.fr/directory/1851/accounts-payable/software) - [Logiciels de CRM pour casinos](https://www.softwareadvice.fr/directory/340/gaming-casino-crm/software) - [Logiciels CRM pour la production et la fabrication](https://www.softwareadvice.fr/directory/3825/manufacturing/software) - [Logiciels de CRM pour assureurs](https://www.softwareadvice.fr/directory/342/insurance-crm/software) - [Logiciels pour chargés de clientèle](https://www.softwareadvice.fr/directory/3606/account-management/software) ## Logiciels similaires 1. [NetSuite](https://www.softwareadvice.fr/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2041 reviews) 2. [QuickBooks Online](https://www.softwareadvice.fr/software/393202/quickbooks-online) — 4.3/5 (8447 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.fr/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 4. [Jobber](https://www.softwareadvice.fr/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews) 5. [monday.com](https://www.softwareadvice.fr/software/131008/monday-com) — 4.6/5 (6035 reviews) ## Avis ### "Efficient and Scalable Business Solution with Strong Microsoft Integration" — 5.0/5 > **Manish** | *29 avril 2026* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: What I liked most about Microsoft Dynamics 365 is its seamless integration with Microsoft 365, Azure, and Power Platform. It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient. > > **Inconvénients**: The platform can be complex to set up and customize. Licensing is relatively expensive and sometimes difficult to manage. Performance may vary in highly customized or large environments. > > Overall, my experience with Microsoft Dynamics 365 has been positive. It’s a powerful and flexible solution that improves productivity and streamlines business processes when properly managed. ----- ### "Dynamics 365 is powerful but too complicated for small teams" — 4.0/5 > **Utilisateur vérifié** | *15 mai 2026* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: The best part is everything is in one place - sales, invoicing, customer tracking, banking transactions all connected. Reports are very detailed and the automation saves time once you set it up. Microsoft support was helpful when we had big issues.i guess it's value for money overall and easy to use . > > **Inconvénients**: Its way too expensive for small business like us. The learning curve is very steep, took almost 2 months for my team to get comfortable. Sometimes it becomes slow and there are random bugs with invoicing and bank sync. Customization is powerful but needs developer help which costs extra... > > We started using Dynamics 365 last year for our sales and finance management. Its really strong software but feels like its made for big companies. For daily work its okay after training but many times we waste time fighting with the system. Good for medium to large businesses but if you're small maybe look for simpler options. Still using it because data is safe and integrated but not fully satisfiied with the pricee ----- ### "La complexité de la dynamique 365" — 1.0/5 > **Utilisateur vérifié** | *18 mars 2026* | Divertissement | Taux de recommandation : 3.0/10 > > **Avantages**: J'ai toujours apprécié sa solide réputation et son système de gestion d'entreprise à grande échelle, ainsi que son intégration avec d'autres applications de la marque Office 365. > > **Inconvénients**: Ce que je déteste encore plus maintenant, c'est que la profusion de fonctionnalités de l'application me fait perdre du temps et ne génère aucune information utile pour mon entreprise privée. > > Globalement, j'utilise très peu Dynamics 365 maintenant, compte tenu de ses défauts, et même si j'aurais aimé maîtriser l'application, elle n'est pas facile à utiliser. ----- ### "Powerful Platform That Delivers, but Requires Investment to Get Right" — 4.0/5 > **khyan** | *13 avril 2026* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe -lead to opportunity -without needing to jump between systems. Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing. There’s also strong value in how everything connects. Being part of the Microsoft ecosystem makes a difference -data flows well, reporting is robust, and you can build out automations that genuinely save time. When you’re working volume as an SDR, that efficiency matters. Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline. > > **Inconvénients**: The main downside is how much effort it takes to get there. Out of the box, it’s not particularly intuitive, and for SDRs trying to move quickly, that can be frustrating early on. Simple tasks can feel overcomplicated until everything’s been refined. There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. Campaign management is strong in theory, but it relies heavily on good setup and discipline; otherwise, it becomes messy and harder to trust. From a value perspective, it can feel expensive if you’re not fully utilising the features. You really need adoption across the team to justify the cost. Customer Support has been hit and miss when submitting tickets, but most software solutions are fairly the same there. > > Overall, it’s been a positive experience, but one that improves significantly over time. Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable platform. From an SDR lens, the biggest win is visibility and structure in the sales pipeline. You know where things are at, what’s moving, and what’s actually driving pipeline through campaigns. That’s critical in a high-volume environment. That said, it’s not a “set and forget” system. It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill. In short, a powerful platform that does the job well, but you’ve got to invest the time to make it work for you. ----- ### "Dynamics 365 Scalablity" — 5.0/5 > **Alexandra** | *5 avril 2026* | Vente en gros | Taux de recommandation : 8.0/10 > > **Avantages**: Dynamics 365 (D365) is our ERP that we use across our company. This software is the foundation of our sales and is a significant part of our business operations. The ability to scale based on our needs as our company has grown has been a true asset, and the cost was supportive of our company's budget. Our employees that interact with the platform report ease of use with the system and managers appreciate the reporting features. We have been able to customize the platform to meet our needs and the products we sell. > > **Inconvénients**: While the system is highly customizable, we have found that the more customization, the slower the platform, to the point where we went back to default. It does offer customer service, however the issues we had based on the over customization was a costly update. > > Dynamics 365 is the bedrock of our company and is used constantly. Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly. There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software. ----- Page : 1/234\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/106335/microsoft-dynamics-crm?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/106335/microsoft-dynamics-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées