HubSpot Sales Hub
4,5
(469 avis)
Optimisez votre processus de vente avec Sales Hub, un CRM de vente puissant et facile à utiliser qui comprend des...
Software Advice propose des recherches objectives et indépendantes ainsi que des avis d'utilisateurs vérifiés. Nous recevons parfois un paiement lorsque vous consultez la page d'un éditeur via nos liens.
En savoir plus
En savoir plus sur VanillaSoft
VanillaSoft est une solution cloud de gestion des ventes qui combine des fonctionnalités de CRM, de gestion des leads et de télémarketing pour aider les équipes de vente des entreprises à gérer leurs opérations quotidiennes.
VanillaSoft utilise un système de tri basé sur la file d'attente qui fournit également des outils de génération de leads et de maturation, aidant ainsi les utilisateurs à gérer les ventes en cours et à sécuriser de nouvelles activités.
VanillaSoft propose des applications intégrées pour gérer le suivi des leads, la numérotation automatique, l'e-mail marketing, la prise de rendez-vous et les enregistrements d'appels. Le tableau de bord de gestion en temps réel affiche les informations nécessaires pour surveiller les campagnes de vente. Le lead scoring peut intégrer plusieurs facteurs ou champs de saisie afin de suivre différents canaux de vente.
La solution fournit des modèles d'e-mail prédéfinis par la direction. VanillaSoft rapporte quels e-mails ont été ouverts et les informations sont enregistrées dans l'historique des appels. Les e-mails automatisés sont envoyés en fonction de certains déclencheurs selon les séquences d’e-mails.
VanillaSoft peut être déployée dans de nombreux secteurs d'activité, notamment les banques, les services professionnels, l'éducation, l'hôtellerie, les services marchands et les organismes à but non lucratif. L'assistance est proposée par e-mail, téléphone et d'autres ressources en ligne.
VanillaSoft - Prix
VanillaSoft n'est pas disponible en version gratuite. La version payante de VanillaSoft est disponible à partir de 100,00 $US/mois.
À partir de :
100,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non
Produits similaires à VanillaSoft
Salesforce Sales Cloud
4,4
(18749 avis)
Salesforce Sales Cloud est une plateforme CRM (Customer Relationship Management) à la demande qui offre des applications...
Close
4,7
(161 avis)
Close est un CRM d'engagement de vente conçu pour aider les PME à convertir plus de leads en revenus. L'éditeur Close...
Bitrix24
4,2
(930 avis)
Bitrix24 est un espace de travail en ligne pour les PME et grandes entreprises. Il propose plus de 35 outils : CRM,...
Zoho CRM
4,3
(6906 avis)
Zoho CRM est une plateforme cloud de gestion d'entreprise qui s'adresse aux entreprises de toutes tailles. Elle offre...
Pipedrive
4,5
(3033 avis)
Pipedrive est une solution web de gestion de pipeline et de CRM (Customer Relationship Management) de ventes qui permet...
EngageBay CRM
4,7
(868 avis)
EngageBay est une solution intégrée de marketing, de vente, d'assistance et de CRM (Customer Relationship Management)...
Salesflare
4,7
(138 avis)
Salesflare est une plateforme intelligente de CRM et de diffusion par e-mail utilisée par des milliers de petites et...
Agile CRM
4,1
(522 avis)
Agile CRM est une solution CRM (Customer Relationship Management) cloud conçue pour les PME. L'outil propose des outils...
Freshsales
4,5
(616 avis)
Freshsales est une solution cloud de CRM (Customer Relationship Management) qui aide les entreprises de différents...
Efficy CRM
4,0
(90 avis)
Enfin, un solution CRM qui s'adapte à vos besoins !!
Notre missions est d'aider chaque organisation à transformer...
OnePageCRM
4,7
(63 avis)
OnePageCRM est une solution cloud de CRM (Customer Relationship Management) qui permet aux petites et moyennes...
Initiative CRM
4,9
(20 avis)
Initiative CRM est un logiciel cloud qui aide les entreprises à gérer leurs ventes, leur marketing, leur support client...
SugarCRM
3,8
(412 avis)
SugarCRM est une application cloud qui vise à gérer les besoins en automatisation des ventes, marketing automation,...
VanillaSoft - Avis
Évaluation des fonctionnalités
Loading...
Tous les avis sur VanillaSoft
Filtrer par :
Classer par :
154 avis
Melissa
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 30/03/2018
Appointment Setting & Prospect Management for the professional
Avantages
Responsive and knowledgeable internal customer support and top notch staff interactions. Google calendar integration allows you to set appointments with confidence that the representative (external agent) will be available for them! Automatic timezone allocation for prospect records which allows appointments to be set for representatives who operate nationwide with no manual accounting for timezone needed; the software is nearly goof proof in calendaring considerations. Unlimited projects allowed and robust customization ensures that every project/marketing campaign is uniquely set up to meet your company or client's needs. I really appreciate the ability to customize result codes and the fact that you are not regulated to rigid categories or outcome processes. Each result can trigger multiple functions and this gives the administrator the power to control and maintain appropriate routing of prospects with minimal user effort. A decent dashboard system and intuitive reporting creation.
Inconvénients
My top complaint has to be with the WYSIWYG editor for scripts and email templates, it is sufficient. However, in the NEW VS interface pasting text with from Google Docs or Word invariably produces an error (complete hang on selecting that script, only fixable by reverting to previous version interface) if the document was over a page long, unless pasted as plain text. Even if the original document has all formatting removed prior to copying. I would greatly appreciate a fix for this and support for pasting simple formatting options without errors.
Jeremy
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 23/01/2020
SDR Sales Simplified
We use this product for cold calling and setting appointments. Works great. Let’s you script calls, setup sequences, and automate workflows. Allows reps to focus on the quality of the conversation because everything else is automated. Our SDR team would not exist if we would not have implemented VanillaSoft. Dump leads in and get to work.
Avantages
Allows for SDR sales automation, custom rules and workflows, and gets results.
Inconvénients
Could be prettier, I suppose. I’m being picky here - it’s great at what it does.
Pierce
- Secteur d'activité : Assurance
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
2,0
Publié le 03/05/2023
Not the best CRM I've used
Avantages
I used this software for the period that I worked at USHealth. The only thing I enjoyed about the software was that it was relatively easy to set up. Email and text integration was pretty decent as well.
Inconvénients
Perhaps it was my lead source that was funneling into my system but the leads were garbage through VanillaSoft. Otherwise, no complaints.
Lucy
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 11/03/2024
Guaranteed positive results. Was obvious for me
Fast outcome. I enjoy using it. Best for beginners too.
Avantages
With the huge confidence I had gathered from my friends in the field who has used VanillaSoft, I was rest assured that it would work for me. Since the first day of implementation, I have seen a gradual improvement in my relations. There is more successful deals under this tool.
Inconvénients
In any case, the help desk is friendly and fast. No concerns goes unattended. The features are good for me.
Scott
- Secteur d'activité : Assurance
- Taille de l'entreprise : 1 001–5 000 employés
-
Provenance de l'avis
5,0
Publié le 27/09/2016
VanillaSoft is Essential to our Success
Our Lead Management team of 13 reps uses VanillaSoft as our primary CRM in setting appointments for a sales team of over 100 located throughout the United States. The following VanillaSoft features are keys to our success:
Auto dialing with VOIP – allows us to make over 65,000 dials each month with minimal loss of production time from our reps. Quality and connection of calls are excellent.
Branch Scripting- provides easy transition for our new hires to feel comfortable and prepared to handle objections.
Google Calendar (appointment setting) – This is one of the most valuable features to our team because it allow us to view our external sales agent’s calendar in real time reducing the chance for double booking appointments.
Salesforce Integration – Using VanillaSoft’s Salesforce integration our Marketing department has pushed over 400,000 leads to VanillaSoft and continues to update VanillaSoft with new web leads daily. All activities (calls, appointments, emails, etc..) generated in VanillaSoft are instantly uploaded into our Salesforce platform for lead tracking and reporting to our Sales team and Sr. Management.
Support – There is NO better support team. This team works tireless to insure they respond to your my support ticket with a one call resolution. Their engineers were instrumental in the VanillaSoft - Salesforce integration by demonstrating their extensive working knowledge of both VanillaSoft and Salesforce with our Salesforce Dev team. This experience and willingness to get and stay engaged made for a smooth and fast integration.
Chandelor
- Secteur d'activité : Assurance
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 09/11/2018
Support unlike any other of its kind!
All our information is available in one place. I can see every time a client has been contacted, by who, how long the conversation was, any notes; I can call, set appointment, import leads, and have multiple scripts for everything. There's nothing as comprehensive as this system.
Avantages
It would be easy to list 100 reasons why VanillaSoft is such a wonderful system and there's truly not another that compares - but the biggest pro is absolutely in the support team. I am on a first name basis with all of them; I have called more times than I can count and not once have I had a poor experience. They are always there to help me wrap my head around the problems and truly utilize VanillaSoft to do everything my company needs! I can't thank them enough for everything they do.
Inconvénients
It's hard to think of something to list in the cons. It would be nice if I could set things for less than 15 minutes apart - maybe choose any time, but it's so inconsequential it's hardly worth listing
Seini
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 19/02/2019
Using VanillaSoft in Higher Education
We are very pleased with VanillaSoft. We were struggling to keep track of our work, analyze our efforts, but this has allowed us to see the data more clearly and constantly pivot or adjust as needed to ensure we meet our goals and outcomes.
Avantages
It acts like a CRM for our program in tracking our students and ensuring that we are identifying those who are at risk and most likely need our support the most. The ability to customize the tools according to the numbers we track, and also have the dashboard to encourage healthy competition is bar none to any existing software we have access to.
Inconvénients
We have thoroughly enjoyed VanillaSoft. There's nothing that we haven't liked about it. The ability to customize their tools provides us leverage to automate and streamline.
David
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 26/09/2016
Just What Inside Sales Teams Need
VanillaSoft is the perfect solution for Inside Sales teams that need to make lots of calls everyday. Unlike other solutions it is built for power dialing and makes our teams drastically more efficient. VanillaSoft elegantly programs their system to make things intuitive and easy to use. As a result, our team can easily learn how to use the system without extensive training. Overall the simplicity of VanillaSoft allows our team to focus on selling instead of navigating their CRM.
Avantages
Easy to use with the right features you need to make sure your inside sales team is being as effective as possible!
Brian
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 28/03/2018
VanillaSoft has made my business more enjoyable than it already was!
Our business is much more efficient and lead conversion is much higher than it was prior to using.
Avantages
I like that I never have to look at a calendar and/or constantly have reminders pop up. The que based routing always gives me the most important call to make at the right time.
Inconvénients
I do not like the pop up window I get each time a scheduled call back come up. It is assumed with the software that each time a call is routed that it needs to be called, so the pop up is confusing to me and time consuming.
Cynthia
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 30/04/2018
Great tool for contact centers who need a dialer integrated with CRM.
Greater outbound call efficiency, true CRM features and easy access to call recordings.
Avantages
We can support multiple clients and multiple campaigns. Does great job keeping each program separate. Call recordings are easy to access by campaign, agent and lead status. KPI metrics are also easy to find and you can create custom data queries and save them for future use.
Inconvénients
If you need inbound call center features, I highly recommend you select Ring Central as the VoIP partner to integrate with VanillaSoft.
Charles
- Secteur d'activité : Assurance
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
4,0
Publié le 03/05/2023
Vanillasoft Review
It was fairly good overall. Some features I liked about using the software, and others I did not.
Avantages
Separate notes displayed between call/user
Inconvénients
No option for calls to be done and received only when someone picks up/VM
Eric
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 03/04/2019
Good dialer solution but needs a database backend
Business problems solved: How to cost effectively and easily create, manage and execute outbound programs
Benefits: Competitive pricing, simple functionality
Avantages
Easy to set up new campaigns and easy for callers to make dials. VOIP is decent quality and VS doesn't charge anything for the calls regardless if they are domestic or international. Recording feature is a huge benefit but they are only saved for a limited amount of time and there have been times when a call was not recorded despite the fact that recording was enabled for that campaign and that disposition.
Inconvénients
When a call has a positive result, VS should have a database on the back end that allows positive results to flow automatically into a specific client location or folder for client management purposes. Reporting is extremely difficult to customize and exporting lists from VS results in nearly 100 unneeded columns being added. Recording feature is a huge benefit but they are only saved for a limited amount of time and there have been times when a call was not recorded despite the fact that recording was enabled for that campaign and that disposition
Utilisateur vérifié
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 25/04/2018
Good value overall for what we pay for
All in one CRM, Dialing solution with a decent voip solution.
Avantages
There is alot of flexibility within the vanillasoft platform, from using there built in emailing and text messaging to managing sales reps phone extensions. Coupling that with there partner connect me voice for local touch dialing, call routing and inbound call handling it has made our reps more productive.
Inconvénients
The admin interface is a bit daunting for a standard manager with little technical expertise.
Cant blacklist calling specific states instean have to use a workaround with setting call times outside of normal dialing times..
Erik H.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 08/03/2019
High value product for higher ed call center
Overall, very reliable software that allows us to run our call center completely paperless. Tools available for supervisors to monitor caller productivity are really important to running an efficient call center. Minimal training allows callers to feel comfortable with the software soon after calling. Focus is then on securing gifts from donors.
Avantages
Really easy for student callers to use. New layout is very functional and straightforward; doesn't require much training to learn. Provides the right features without cluttering the dashboard. Call scripting is simple and effective, reporting functionality is robust, workflow/routing allows for segmentation and efficiency.
Inconvénients
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Penny
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 20/11/2019
This is the one CRM that everyone can use AND increase your productivity!
I get more accomplished every day with Vanilla Soft because of the way the leads flow seamlessly. I can make so many more calls and send out more emails and have all the information I need right at my fingertips. I would recommend this product to anyone, no matter what level of computer proficiency they have.
Avantages
I have not used a software program that is this easy to use. It literally took me about 15 minutes to get the hang of it. You can send emails with2 clicks (you choose the appropriate email). You click to call, you can input information, close the lead and another one pops up! This program keeps track of your progress throughout the workday. You see where you are spending your time. I love this program
Inconvénients
The only thing I don't like it that only one record is displayed at a time. I am on the phone all day and I have cold-called the same person twice. Of course, there is a feature that shows a list of the calls I have made but you must click the one you are looking for and I think it could be more streamlined.
Utilisateur vérifié
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 05/12/2019
Varified User
Avantages
The user interface and ability to update and keep up to date information when working with a patron. Setting calendar appointments
Inconvénients
NNot being able to drag caledar appointments when dates change
Ronald
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 25/04/2018
excellent platform easy to learn, use and deploy
Easy to use, easy to deploy and scale up or down
Avantages
ease of use multiple abilities at a controlled cost ease to add or delete additional agents as needed
Inconvénients
I really have no complaints this software has met the majority of my needs however I could use some coaching follow up on possible integrations to other software that I use
CHRISTINE
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 20/11/2019
Vanilla Soft Review
I am a user, not an administrator, so my over all experience in the last 5 years has been great. IT is reliable, safe and easy to use.
Avantages
What I like most about this software is how easy it is to use. The concept is straight forward, and the reliability is key. I have used this software for over 5 years and very rarely have any issues. I am not a software wizard, and I have had no problems learning all the ins and outs.
Inconvénients
What I like least about this software is sometimes it can be slow or stall. But that is with all CRM programs.
Utilisateur vérifié
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4,0
Publié le 13/02/2019
CRM for Online Coaching
Avantages
Productivity reports for both individual team member as well as the entire team.
Documentation of student conversations, emails, and or texts.
Customization of weekly emails and sample scripts.
Inconvénients
Comparing individual student engagement trends to an entire cohort.
Al
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
4,0
Publié le 14/08/2019
VS is the best!
As a unit leader, the software is amazing and intuitive. Data is in real-time and the UI/Dashboards are customizable to support business needs. Overall, Vanilla Soft has helped to improve speed-to-lead conversions, while providing enough data as your fingertips to help support key business decisions. Great product!!
Avantages
- Customizable UI
- Ease of Access to multiple data points
- User Friendly
Inconvénients
- none so far; product has met expectations
John
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 26/07/2018
Top notch software for outbound telemarketers!
Ability to manage multiple outbound calling campaigns simultaneously, with flexible scripting, data capture and reporting capabilities.
Avantages
VanillaSoft is extremely flexible, easy to use and has terrific scripting and reporting capabilities. It is compatible with several VOIP softphones and is ideal for any outbound calling campaign.
Inconvénients
The system occasionally lags and there are sporadic system outages. Support personnel are sometimes hard to reach.
Steven
- Secteur d'activité : Assurance
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 18/04/2018
By far the most crucial tool in the success of my business.
Maximum efficiency, assists in organization, allows for multiple points of contact inside a small time frame, allows me to work with multiple clients simultaneously.
Avantages
My favorite thing about VanillaSoft is that this platform allows me maximum efficiency, but requires minimal effort. It is an incredibly easy tool to use, and keeps me very well organized. Unlike other systems I've used in the past, VanillaSoft is a great value, and definitely worth the investment.
Inconvénients
There was a time or two that I've observed the same lead being worked by two agents in our office at the same time, but I'm almost certain this was user error - not a malfunction with the software. Unless there's a way to program the cue to bypass a lead that is being worked, I have no complaints.
Krystal
- Secteur d'activité : Études de marché
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 06/02/2019
Tele=researcher
Used to track businesses we call to gather information to Hotels trying to target their business marketing
Avantages
I can see everything I need on one screen. The business info is on the left and my own space for notes on the left.
Inconvénients
it is easy to use. nothing I can think of to improve on.
Brett
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 26/02/2019
Outstanding Business Sales Tool
I really enjoy using VanillaSoft daily as it brings joy to my job and the clients I work with. I have developed countless relationships with many business owners and helped them out by offering my services to them all thanks to VanillaSoft. Without the tool I would not generate the leads necessary for my business as well as for the owners out there working incredibly hard to better their businesses.
Avantages
I enjoyed the accessibility and organization that Vanillasoft presents me every day. It's easy to follow up with clients and also stay organized alongside the tasks I need to complete daily. I have developed so many outstanding relationships through Vanillasoft that I am forever grateful I starting using the program and helping business owners daily!
Inconvénients
I dislike the automatically email send feature that we have set in place when emails are entered under a UCC's contact information. When emails are automatically sent after I press NOA or LVM it is very unprofessional and spamlike to our potential clients who we are trying to pursue business with.
Rebecca
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 14/03/2018
Where's the App and Pause Calling?
Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.
Avantages
Easy to use for end user. Open platform and superior navigation/disposition functions. Easy to add tagged fields to pull data in a variety of ways.
Inconvénients
No stand alone apps for android, iOS, pc or mac. Just browser functionality. Cannot pause calling (for reporting). If agents stay logged in on their browser it acts like active hours. No way to adjust have to manually adjust reporting.
Catégories connexes
- Logiciels de CRM pour concessionnaires automobiles
- Logiciels de CRM pour l'enseignement supérieur
- Logiciels de CRM pour le secteur pharmaceutique
- Logiciels de CRM pour hypothèques
- Logiciels de CRM pour iPad
- Logiciels de SFA (Sales Force Automation)
- Logiciels de CRM pour banques
- Logiciels de CRM pour hôtels
- Logiciels de CRM pour casinos
- Logiciels de CRM pour assureurs
