--- description: Avis sur Zoho CRM : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de CRM pour PME](/directory/489/small-business/software) > [Zoho CRM](/software/392464/zoho-crm) # Zoho CRM Canonical: https://www.softwareadvice.fr/software/392464/zoho-crm Page : 1/280\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392464/zoho-crm?page=2) > Zoho CRM est une plateforme cloud de gestion d'entreprise qui s'adresse aux entreprises de toutes tailles. Elle offre des outils de vente et de marketing automation avec des fonctions d'assistance, d'analyse et de support client. Zoho CRM aide les utilisateurs à répondre aux clients sur tous les canaux en temps réel. Zia, l'assistant commercial de Zoho CRM optimisé par l'IA (intelligence artificielle), peut prévoir un moment approprié pour contacter les clients. Il analyse les e-mails pour détecter les urgences et peut afficher des statistiques ou des documents pertinents lors des recherches. Les utilisateurs peuvent intégrer G Suite, WordPress, MailChimp, Evernote, Unbounce et d'autres systèmes tiers. Les kits de développement logiciel de Zoho CRM fournissent des outils pour élaborer des fonctions personnalisées à ajouter au CRM (Customer Relationship Management). Zoho CRM est disponible sous forme d'abonnements mensuels ou annuels et l'assistance est assurée par téléphone, e-mail, via une documentation et d'autres ressources en ligne. > > Conclusion : 6973 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 6973 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **Prix à partir de**: 14,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Prix**: Formule "Free" : Gratuite jusqu'à 10 utilisateurs Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année) Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année) Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année) Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, chinois, chinois traditionnel, coréen, croate, danois, espagnol, français, hindi, hongrois, hébreu, indonésien, italien, japonais, néerlandais, polonais, portugais brésilien, portugais européen, russe, suédois, tchèque, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Brésil, Canada, Chili, Chine, Chypre, Colombie, Danemark, Espagne et 42 de plus ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Affectations d'équipe - Alertes/Notifications - Alerts/Escalation - Analyse de corrélation - Analyse de l'évolution des ventes - Analyse de texte - Analyse des campagnes - Analyse des tendances - Analyse des ventes - Analyse prédictive - Analyse statistique - Analyse visuelle - Application mobile - Approbation des ventes ## Intégrations (70 au total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... et 55 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de CRM pour PME](https://www.softwareadvice.fr/directory/489/small-business/software) ## Catégories connexes - [Logiciels de CRM pour ONG](https://www.softwareadvice.fr/directory/4788/nonprofit-crm-software/software) - [Logiciels d'assistant commercial avec IA](https://www.softwareadvice.fr/directory/4614/ai-sales-assistant/software) - [Logiciels CRM immobilier](https://www.softwareadvice.fr/directory/338/real-estate-crm/software) - [Logiciels de CRM pour le secteur médical](https://www.softwareadvice.fr/directory/393/healthcare-crm/software) - [Logiciels de CRM pour start-up](https://www.softwareadvice.fr/directory/3235/startup/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.softwareadvice.fr/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 2. [HubSpot CRM](https://www.softwareadvice.fr/software/1854/hubspot) — 4.5/5 (4458 reviews) 3. [Bigin by Zoho CRM](https://www.softwareadvice.fr/software/392397/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 4. [HubSpot Sales Hub](https://www.softwareadvice.fr/software/21946/hubspot-sales-hub) — 4.5/5 (498 reviews) 5. [Dynamics 365](https://www.softwareadvice.fr/software/106335/microsoft-dynamics-crm) — 4.4/5 (5822 reviews) ## Avis ### "Good CRM for daily tracking, just a bit overwhelming at first" — 4.0/5 > **Harshul** | *15 avril 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: What I like most about Zoho CRM is how easy it is to track contacts and deals in one place. At work I use it to follow up with leads and keep notes, and it keeps everything organised without me needing extra tools. The interface is clean and I can move around pretty fast once I got used to it. Email integration is helpful too, I can see conversations right inside the contact page. The workflows and automation save time because I don’t have to manually update every small thing. For the price, it gives a lot of features. > > **Inconvénients**: Some parts of Zoho CRM feel a bit confusing at first. There are many menus and sometimes I forget where a setting is. Customization is good but can get overwhelming if you’re not used to CRMs. A few times the system felt slow when loading big lists. Email templates are okay but could be easier to design. Also the mobile app works but not as smooth as desktop, especially when updating records quickly. Customer support replies, but sometimes it takes longer than I expected. > > Overall my experience with Zoho CRM has been good. It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow. There are small issues like slow loading or too many options to learn, but nothing major that stops me from using it. For managing contacts and basic sales processes, it’s reliable and gets the job done. ----- ### "Powerful and Flexible, once you get past the learning curve" — 5.0/5 > **Utilisateur vérifié** | *22 avril 2026* | Aviation et industrie aéronautique | Taux de recommandation : 9.0/10 > > **Avantages**: Zoho CRM is an app I keep coming back to because of its interface simplicity and effective functionality > > **Inconvénients**: My least favourite thing about Zoho CRM is it can feel a bit clustered, sometimes one will have to click through many screens to get something that can ordinarily be gotten easily. Although it's not bad but can be improved. > > My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and communication history are all easy to be tracked in one place. That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered. Overall, I would say my experience is reliable and practical. It is not the best CRM out there, but it gets the work done ----- ### "A Reliable CRM for Growing Tech Businesses in Africa" — 4.0/5 > **Obed Destine** | *13 avril 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho CRM covers everything a growing tech company needs in one place - lead tracking, sales pipeline management, and basic team coordination. For I-NNOVA CM, it's been our go-to for managing client relationships across multiple product lines. The pricing is reasonable compared to Western alternatives, which matters a lot when you're building from an emerging market like Cameroon. The interface has improved over the years and the integration with other Zoho apps is a genuine plus. > > **Inconvénients**: The platform can feel overwhelming for new team members - the learning curve is steeper than it looks at first. Also, support for African market-specific needs (local currencies like XAF/ FCFA, MTN MoMo, ORANGE MONEY payment contexts, and slow-connection performance) is still lacking. Some features feel built exclusively for Western business workflows and don't map well to how we operate on the ground in Cameroon. > > After nearly five years of use, Zoho CRM remains a solid choice for our operations at I-NNOVA CM. It helps us stay organized across client proposals, follow-ups, and internal pipeline visibility. It's not perfect for the African context, but among affordable CRMs, it's one of the better options available to tech entrepreneurs here. My rating stays at 4 - I'd recommend it with a note that you'll need to adapt some workflows to fit your local reality ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 février 2026* | Formation professionnelle et coaching | Taux de recommandation : 0.0/10 > > **Inconvénients**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "Zoho CRM - a crucial part of our business" — 5.0/5 > **Sherry** | *4 mai 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho CRM is an crucial part of our company. We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more. > > **Inconvénients**: At this time I cannot think of anything I dislike about Zoho CRM. At the time being Zoho CRM provides our company with what are needs are. > > As mentioned above, when a new lead comes into our environment it starts with in Zoho CRM. From there all of our team can see who needs to be addressed, what has been done, what still needs to be done, etc. ----- Page : 1/280\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392464/zoho-crm?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/392464/zoho-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées