--- description: Avis sur Zoho CRM : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/4574/customer-experience/software) > [Zoho CRM](/software/392464/zoho-crm) # Zoho CRM Canonical: https://www.softwareadvice.fr/software/392464/zoho-crm Page : 1/281\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392464/zoho-crm?page=2) > Zoho CRM est une plateforme cloud de gestion d'entreprise qui s'adresse aux entreprises de toutes tailles. Elle offre des outils de vente et de marketing automation avec des fonctions d'assistance, d'analyse et de support client. Zoho CRM aide les utilisateurs à répondre aux clients sur tous les canaux en temps réel. Zia, l'assistant commercial de Zoho CRM optimisé par l'IA (intelligence artificielle), peut prévoir un moment approprié pour contacter les clients. Il analyse les e-mails pour détecter les urgences et peut afficher des statistiques ou des documents pertinents lors des recherches. Les utilisateurs peuvent intégrer G Suite, WordPress, MailChimp, Evernote, Unbounce et d'autres systèmes tiers. Les kits de développement logiciel de Zoho CRM fournissent des outils pour élaborer des fonctions personnalisées à ajouter au CRM (Customer Relationship Management). Zoho CRM est disponible sous forme d'abonnements mensuels ou annuels et l'assistance est assurée par téléphone, e-mail, via une documentation et d'autres ressources en ligne. > > Conclusion : 7003 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 7003 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **Prix à partir de**: 14,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Prix**: Formule "Free" : Gratuite jusqu'à 10 utilisateurs Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année) Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année) Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année) Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, chinois, chinois traditionnel, coréen, croate, danois, espagnol, français, hindi, hongrois, hébreu, indonésien, italien, japonais, néerlandais, polonais, portugais, portugais brésilien, portugais européen, russe, suédois, tchèque, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Brésil, Canada, Chili, Chine, Chypre, Colombie, Danemark, Espagne et 42 de plus ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Affectations d'équipe - Alertes/Notifications - Alerts/Escalation - Analyse de corrélation - Analyse de l'évolution des ventes - Analyse de texte - Analyse des campagnes - Analyse des tendances - Analyse des ventes - Analyse prédictive - Analyse statistique - Analyse visuelle - Application mobile - Approbation des ventes ## Intégrations (68 au total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... et 53 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'expérience client](https://www.softwareadvice.fr/directory/4574/customer-experience/software) ## Catégories connexes - [Logiciels de CRM pour ONG](https://www.softwareadvice.fr/directory/4788/nonprofit-crm-software/software) - [Logiciels d'assistant commercial avec IA](https://www.softwareadvice.fr/directory/4614/ai-sales-assistant/software) - [Logiciels CRM immobilier](https://www.softwareadvice.fr/directory/338/real-estate-crm/software) - [Logiciels de CRM pour le secteur médical](https://www.softwareadvice.fr/directory/393/healthcare-crm/software) - [Logiciels de CRM pour start-up](https://www.softwareadvice.fr/directory/3235/startup/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.softwareadvice.fr/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [HubSpot CRM](https://www.softwareadvice.fr/software/1854/hubspot) — 4.5/5 (4491 reviews) 3. [Bigin by Zoho CRM](https://www.softwareadvice.fr/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [HubSpot Sales Hub](https://www.softwareadvice.fr/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) 5. [Dynamics 365](https://www.softwareadvice.fr/software/106335/microsoft-dynamics-crm) — 4.4/5 (5860 reviews) ## Avis ### "A Reliable CRM for Managing Leads and Customer Relationships" — 4.0/5 > **Gursimran Singh** | *4 septembre 2026* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: What I liked most about Zoho CRM is that it keeps all customer information, leads, follow-ups, and sales activities in one place. It is fairly easy to use once you get familiar with the system, and there are a lot of options to customise it according to your business needs. The automation and reporting features are also useful for keeping track of leads and making sure follow-ups don't get missed. > > **Inconvénients**: The main downside for me is that it can feel a little overwhelming when you first start using it. There are so many features and settings that it takes some time to understand everything. Some customizations and advanced features could also be easier to set up, especially for someone who isn't very technical. > > Overall, my experience with Zoho CRM has been quite positive. I mainly like it because it helps keep customer information, leads, follow-ups, and sales activities organised in one place. The system offers a good range of features for managing the sales process, and the customisation options make it possible to adapt the CRM to different business requirements. ----- ### "This is what I needed, except for the mobile experience" — 4.0/5 > **Ludwig** | *21 septembre 2026* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: I use this CRM as a business owner to manage my clients and my leads. It is handy to have on a mobile device and I can update client records any time 24/7. > > **Inconvénients**: Interface is kind of weird. You have to work through a lot of menus and modules to get to the actual lead tracking part that I care about. They make a lot of other Zoho apps promotion. > > It is better than other similar CRM I have tried for clients even though interface could be refined more. ----- ### "An affordable Saas CRM for your sales pipeline" — 4.0/5 > **John** | *19 juillet 2026* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: After using it for a few years now, Zoho is a good, simple, internet based CRM that does the job well for our sales-pipeline tracking. > > **Inconvénients**: I am not loving that it is still a SAAS system, where you pay monthly, basically renting the software in perpetuity. We will be scaling back on it as we build our own in-house version for the sales-pipeline. > > Zoho CRM is an inexepensive CRM system that does the job well for certain things, and we use it for our sales pipeline tracking; it's good for lead tracking. ----- ### "Flexible Business Platform with Plenty of Capability" — 4.0/5 > **Khyan** | *22 juillet 2026* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Zoho offers a broad range of functionality and does a good job of bringing different business processes together in one ecosystem. From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve. The user interface is reasonably clean and easy to navigate once you're familiar with it. It doesn't take long to get comfortable with the basics, and most day-to-day tasks are straightforward. Access and connectivity were also strong. Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems. For teams looking to centralise information and improve collaboration, the platform offers plenty of functionality without needing multiple standalone tools. From a value for money perspective, Zoho appears to offer a lot of capability relative to many larger platforms, particularly for growing businesses looking to scale without significant software costs. > > **Inconvénients**: The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can feel a little inconsistent, and some workflows aren't always as intuitive as they could be. You occasionally find yourself clicking through multiple screens to complete relatively simple tasks. Because of the number of features available, there can also be a learning curve for new users, particularly if they're not familiar with CRM or business management systems. I've experienced a few minor bugs and quirks over time, but nothing significant enough to impact day-to-day use. Customer support isn't something I've had much direct involvement with, so I can't comment too heavily there. > > Overall, my experience with Zoho has been positive. It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected systems. From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar with the platform. The feature set is probably its biggest strength. There's a lot of capability available, particularly for businesses looking to automate processes and centralise information. The platform isn't perfect—some workflows could be more streamlined, and the interface can occasionally feel a little busy—but overall it's a capable and reliable solution. I wasn't involved in procurement or administration, so I can't comment too deeply on customer support or the commercial side of the platform. From an end-user perspective though, it delivered what I needed and provided a good balance between functionality and usability. ----- ### "It's a decent CRM for tracking deals, though the mobile app is pretty clunky." — 4.0/5 > **Andy** | *16 août 2026* | Articles de sport | Taux de recommandation : 8.0/10 > > **Avantages**: The pipeline view is a lifesaver, I can see exactly where every deal stands without having to dig through messy spreadsheets. Custom fields are great, too, since they let me track commission splits and referral sources exactly how I need them. The email integration works well enough that I’m not constantly logging client conversations twice, which is a huge time-saver. Overall, the reporting covers what I need for my weekly forecasts, and honestly, the price point just made sense when we finally switched over from our old system. > > **Inconvénients**: The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly. Setting up simple tasks with workflow automation takes way more clicks than it actually needs to. Plus, the search feature sometimes just won't pull up contacts I know are in there, it’s a waste of time when I'm standing right there with a client. > > It does what we need for managing our sales pipeline and client database without the enterprise price tag. Setting it up took a bit of trial and error to get the fields just right for real estate, honestly. It's not perfect by any means, but it’s really helped us stay organized as we've grown from just me into a small team tracking multiple deals at once. ----- Page : 1/281\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/392464/zoho-crm?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/392464/zoho-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées