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Track-It! - Prix
Track-It! n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Track-It! est disponible à partir de 995,00 $US/unique.
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- Logiciel utilisé tous les jours pendant plus de deux ans
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I have worked for more than 4 years with the application and it is very useful to classify...
Good control of the Helpdesk department management and reporting
Avantages
The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high
Inconvénients
Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great Helpdesk Ticketing Software
Avantages
I really liked the ease of use and all of the functionality provided
Inconvénients
Some tasks seemed more cumbersome then they should have been
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Track-It is Simple and Not for Everyone
Avantages
It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.
Inconvénients
It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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GUI
Great
Avantages
interface is overall good and user friendly
Inconvénients
performance is poor over the time need so optimization techniques for DB

- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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It has been nice, the self-service and audit modules I like and the support is excellent
Avantages
what I like the most is support attention, they are always available to attend cases, really excellent
Inconvénients
what I like the least is the complexity to issue reports is difficult to use, it would be nice if they improve this part easier, much more management
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Track-it customizable
Avantages
Track-It! is highly customizable from ticketing to asset management, to reports.
Inconvénients
Integration Hiccups. Occasionally, integrating Track-It! with other systems can be a bit finicky, requiring extra troubleshooting.

- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
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Help desk made simple
Our company finally decided to leave our homegrown help desk system and purchase a professional system. It was one of the best decisions we made. I managed the help desk at the time and we could never seem to get a handle on things with our self-developed system. Track-It offered everything we needed in an easy to use system. We could track inventory and help desk requests in one system.
Avantages
Ease of use, simple interface, great customer support, great reporting, single sign-on.
Inconvénients
Interface is easy to use but looks like it could use a little updating. Seems like they could combine a few screens to reduce the number of clicks.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Solid option for companies seeking a home grown solution !
Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!
Avantages
This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!
Inconvénients
there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Good Product Needs More Custumer Support
Avantages
* Trackit allows to create task inside work orders wich its nice
* It manages several types of notifications regarding SLA´s
Inconvénients
* Doesn't have an app for android or ios
* Configuration can be sometimes difficult and not easy to understand

- Secteur d'activité : Machines
- Taille de l'entreprise : 501–1 000 employés
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TrackIt!
We use this as the primary Help Desk ticketing system for one of the divisions in our company. While it serves the purpose I have found it hard to run reports and heavy on the manual maintenance side.
Great tool for entry into the ticket tracking system, but we are moving to a global system in the near future.
Avantages
The notification e-mails, when working, are very nice.
Inconvénients
Reports are hard to write and it is difficult to use at times. We have to restart the services a lot as notification e-mails seem to get stuck frequently.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Excellent after training.
Completely revolutionized our Help Desk and brought the level of staff knowledge up another level.
Avantages
The application does so much. It allows you so many options for customization. The ability to not only track the asset, but also see a record of service desk requests is efficient and beneficial.
Inconvénients
What's not to like? If I had to pick something I'd say that at times it can be a little sluggish, but that could be our network and not the application.
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Track-it review
I have been using track-it for over a year and what can I say it's an amazing product.
' Very easy to install and configure
' Track-it inventory is great it's scan the entire network and reports back
' Track-it auditing is one of the best features as you can audit hardware and software, which in turn help you keep track of software licencing
' Track-it support is fantastic , very helpful and quick to resolve any issues
' The calling logging feature is great for keeping track of ICT queries and running reports
' Overall it's a great product, you get value for money and it's easy to use
Avantages
The Auditing feature
Inconvénients
More reporting functions
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Track-It Software
We just upgraded our 2012 version of Track-IT to the 2019 version of Track-It. It was an easy process and turned out well.
Avantages
We use Track-It software to track all of our business and IT issues. It all our support team an easy way of tracking issues by categories.
Inconvénients
It is a very easy software to use. You have to know what category the issue is for so that it gets sent to the correct group to solve the ticket.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Very pleased with Track-it
Avantages
Been a customer for 10+ years with Track it. Very easy to use. Like the view when looking at work orders. Has a nice Excel type grid format.
Inconvénients
Lacks a mobile app and not web based. The change management module also needs some work.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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AWESOME product!
I've been using Track-It almost two years, so far it really meets our organization requirement for most features & functionalities. Great product.
Avantages
Most features & functionalities are awesome.
Inconvénients
N/A.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Track IT
Avantages
excelent software for managing all your it assets and human resource, assign tickets to technicians and keep track of the efficiency of the support you provide
Inconvénients
it is not easy to setup, the users or clients complain about the need of enter a ticket everytime they need support, it has nothing to do with the software but they could implement a new or easier way to create a new ticket
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Love Track-it!
Avantages
The software is low maintenance but high powered. It it console managed and can hold info for many pieces of equipment. Mass deployment also a plus
Inconvénients
The software doesn't always pick up the simple things like a mac address or an IP address leading to some leg work or manual inputs.
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Great Product!
I have used Track-It for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found. the support team to be knowledgeable and easy to work with. Additionally, enhancements to the product have been the result of feedback from actual users (and not just the idea of a developer sitting in a dark room). As far as ease of use is concerned, it does not take very long for my new techs to learn how to use the system (and I am able to lock down permissions as needed to ensure the appropriate level of access for each Tier). Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership.
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Trackit is a great product!
We have been using Trackit for over 16 years and we have enjoyed both the product and the support behind the product.
Pro: Easy to manage, easy to use, easy to customize, scalable
Con: Best for small & medium size businesses with a customer base and end-points of less than 10,000
Pro: Inexpensive internal auditing tool
Con: Co-mingled records has been a problem in version 10 and below
Pro: Active Directory interface
Con: Can't automatically delete terminated employees from User Table
Pro: Customer support are SMEs
Pro: Customer support is thorough and supportive of you as a customer
Overall! Great product
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Track-It! Helpdesk & Asset Management software still the best value.
Compared to other similar products Track-It! includes many powerful features in the base package and is then very scaleable based on your requirements. The evaluation is a fully functional version of the software and is extremely easy to download and install.
I have been working with Track-It! for the last 14 years and it's always been very well supported and developed.
From a small company with one IT person logging helpdesk calls to a multinational requiring SLA monitoring, detailed asset management, web interfaces and complex reporting, Track-It! can be used to streamline and manage the service desk.
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One of the better products I've used
I've been in IT for almost 8 years now and I've worked with some pretty unfriendly software before. With that being said, BMC's Track-It has been working great for what it was designed for. Working at the Service Desk means you need a reliable software to keep up when you're entering and dispersing work orders. Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work.
I was not here when the product was purchased so I cannot speak on the value or the backend configurations but as a User, I would recommend this product to another agency.
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Nice Product-with just a few missing "wish I had" features
TrackIt is a nice product for SMBs in particular. My biggest gripe has to do with reports. The product uses Crystal Reports and if you're like me, and you need ad-hoc reporting, you need to know Crystal or get training because it's not very intuitive although there are many pre-configured reports you can choose from.
Avantages
Multiple interfaces (client, web, mobile). Fairly simple to setup and start using right away. "On the fly" editing options.
Inconvénients
Crystal Reports
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Great for Help Desk, Asset Management, Training, etc.
We've been using Track-It for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management. The Library and Training modules are quite beneficial. Some customizations may be a little tricky but we rarely find the need.
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Review of Track-It
Pros - easy setup, hardware tracking, and simple helpdesk.
Cons - limited reporting, no dashboard view of KPIs.
Overall - n fit for very small company, but not for mid size and up.
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Great Help Desk Software
ease of use
affordable price
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