Track-It!

I have worked for more than 4 years with the application and it is very useful to classify...

Good control of the Helpdesk department management and reporting

Great Helpdesk Ticketing Software

Track-It is Simple and Not for Everyone

GUI

Great

It has been nice, the self-service and audit modules I like and the support is excellent

Track-it customizable

Help desk made simple

Our company finally decided to leave our homegrown help desk system and purchase a professional system. It was one of the best decisions we made. I managed the help desk at the time and we could never seem to get a handle on things with our self-developed system. Track-It offered everything we needed in an easy to use system. We could track inventory and help desk requests in one system.

Solid option for companies seeking a home grown solution !

Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Good Product Needs More Custumer Support

TrackIt!

We use this as the primary Help Desk ticketing system for one of the divisions in our company. While it serves the purpose I have found it hard to run reports and heavy on the manual maintenance side.

Great tool for entry into the ticket tracking system, but we are moving to a global system in the near future.

Excellent after training.

Completely revolutionized our Help Desk and brought the level of staff knowledge up another level.

Track-it review

I have been using track-it for over a year and what can I say it's an amazing product.
' Very easy to install and configure
' Track-it inventory is great it's scan the entire network and reports back
' Track-it auditing is one of the best features as you can audit hardware and software, which in turn help you keep track of software licencing
' Track-it support is fantastic , very helpful and quick to resolve any issues
' The calling logging feature is great for keeping track of ICT queries and running reports
' Overall it's a great product, you get value for money and it's easy to use

Track-It Software

We just upgraded our 2012 version of Track-IT to the 2019 version of Track-It. It was an easy process and turned out well.

Very pleased with Track-it

AWESOME product!

I've been using Track-It almost two years, so far it really meets our organization requirement for most features & functionalities. Great product.

Track IT

Love Track-it!

Great Product!

I have used Track-It for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found. the support team to be knowledgeable and easy to work with. Additionally, enhancements to the product have been the result of feedback from actual users (and not just the idea of a developer sitting in a dark room). As far as ease of use is concerned, it does not take very long for my new techs to learn how to use the system (and I am able to lock down permissions as needed to ensure the appropriate level of access for each Tier). Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership.

Trackit is a great product!

We have been using Trackit for over 16 years and we have enjoyed both the product and the support behind the product.

Pro: Easy to manage, easy to use, easy to customize, scalable
Con: Best for small & medium size businesses with a customer base and end-points of less than 10,000
Pro: Inexpensive internal auditing tool
Con: Co-mingled records has been a problem in version 10 and below
Pro: Active Directory interface
Con: Can't automatically delete terminated employees from User Table

Pro: Customer support are SMEs
Pro: Customer support is thorough and supportive of you as a customer

Overall! Great product

Track-It! Helpdesk & Asset Management software still the best value.

Compared to other similar products Track-It! includes many powerful features in the base package and is then very scaleable based on your requirements. The evaluation is a fully functional version of the software and is extremely easy to download and install.
I have been working with Track-It! for the last 14 years and it's always been very well supported and developed.
From a small company with one IT person logging helpdesk calls to a multinational requiring SLA monitoring, detailed asset management, web interfaces and complex reporting, Track-It! can be used to streamline and manage the service desk.

One of the better products I've used

I've been in IT for almost 8 years now and I've worked with some pretty unfriendly software before. With that being said, BMC's Track-It has been working great for what it was designed for. Working at the Service Desk means you need a reliable software to keep up when you're entering and dispersing work orders. Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work.
I was not here when the product was purchased so I cannot speak on the value or the backend configurations but as a User, I would recommend this product to another agency.

Nice Product-with just a few missing "wish I had" features

TrackIt is a nice product for SMBs in particular. My biggest gripe has to do with reports. The product uses Crystal Reports and if you're like me, and you need ad-hoc reporting, you need to know Crystal or get training because it's not very intuitive although there are many pre-configured reports you can choose from.

Great for Help Desk, Asset Management, Training, etc.

We've been using Track-It for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management. The Library and Training modules are quite beneficial. Some customizations may be a little tricky but we rarely find the need.

Review of Track-It

Pros - easy setup, hardware tracking, and simple helpdesk.
Cons - limited reporting, no dashboard view of KPIs.
Overall - n fit for very small company, but not for mid size and up.

Great Help Desk Software

ease of use
affordable price