
Spiceworks Cloud Help Desk
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Spiceworks Cloud Help Desk - Prix
Spiceworks Cloud Help Desk est disponible en version gratuite et propose un essai gratuit.
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Spiceworks Cloud Help Desk - Avis
Évaluation des fonctionnalités
Tous les avis sur Spiceworks Cloud Help Desk

- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
La gestion de parc Info facile
Avantages
Le déploiement sur le parc informatique est facile, le retour d'info sur la gestion du parc est très pratique et intelligent.
Inconvénients
Aucun inconvénient n'a été insurmontable.

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel d'informatique
Avantages
Un top produit pour les professionnels de l'informatique et très simple pour gérer un meilleur service d'assistance informatique interne. J'adore ses fonctionnalités et sa facilité d'utilisation.
Inconvénients
Dommage c'est indisponible pour certains pays mais j'apprécie ce qu'il propose et je le recommande.

- Secteur d'activité : Internet
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
It works well for a small business support desk
The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes.
Avantages
For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible.
Inconvénients
My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature.
- Secteur d'activité : Design graphique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spiceworks Cloud for Excellence Customer Assistance
Spiceworks Cloud makes communication very reliable and customers are always happy.
Avantages
Spiceworks Cloud has a live chat that makes customers raise their issues.
Inconvénients
Spiceworks Cloud is detailed and has a friendly feature.

- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
A solid, free helpdesk
Overall experience is good. Cloud Help Desk has mostly been used for a small MSP operation.
Avantages
Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets. It is easy to use and has a solid UI for navigation.
Inconvénients
Spiceworks cloud helpdesk doesn't have any single sign on option with modern identity providers. Active Directory is supported but only by of an additional web server in an on-premise environment.
- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Other solutions are better
I started using it when I first joined my current company as this was what they had been using at the time. I hated it so much I proposed other solutions that I had used in the past. We ended up going to Freshdesk and now the rest of the team understands why I wanted us to move.
Avantages
It did the very basics and it was free and relatively easy to use.
Inconvénients
It was very clunky, glitched frequently. The UI was extremely ugly.
- Secteur d'activité : Musique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Steve Rob Music - Spiceworks Cloud Help Desk Review
Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems.
Avantages
Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process.
Inconvénients
With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical #1 or #2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
This is the one solution to start with Servicedesk solutions
This is a great solution, it was our first service desk platform that give us excellent results.
Avantages
Spiceworks is a high valuable solution with multiple levels, very easy to deploy, it could be setup as a level entry service desk solution but includes great features that you have on hand starting even with the free version.
Inconvénients
As Spiceworks have several modules some of them remains with an effective use and could be great to have a configuration menu that disable that tabs not configured on the setup
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A good ticketing system!
Spiceworks Cloud Help Desk is a really good choice if you need to manage tickets and need an efficient system. The interface is intuitive and you learn fast how to use. You can customize the alerts and other features to better fit your organization needs. You can also use the interface via mobile/tablet and interact without problems (I mean "it fits well"). Thumbs up!
Avantages
Among the ticketing system for helpdesk purpouses, I think spiceworks is one of the best. The interface is quite simple and you will learn fast how to use and manage the tickets. Obviously there are many other features (for example managing users, creating reports), but I always use it as ticketing systems. Customers may send an email or log to interface with their accounts and open or update a ticket. You will reply to them via web interface and of course you can (and they can) attach files and images, in a fast and easy way.
You can assign to others / deassing the tickets in case of need.
Inconvénients
I preferred the on premise version but it is not available anymore
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Manage your tickets with Spicework Cloud Help Desk
I use Spiceworks Cloud Help desk via computer but also via mobile phone, and i am able to have a look and interact with ticket even if I am not at the office, I think it's a very important feature having a well done website.
Avantages
Spiceworks Cloud Help Desk is crucial, speaking about ticket management.
Customers can open and update their tickets via email or via web interface in a fast and easy way.
The dashboard allows to view and manage - of course - the tickets, assign them, update and attach files, add comments (that won't be visible to customers), you can also view statistics and make reports. And if you are an administrator you can add new user and set their permissions.
The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon). Highly recommended.
Inconvénients
There is not an on premise version (they stop supporting it some years ago)
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Best Service Desk tool for the price
Great tool so far to monitor and respond to our IT incidents
Avantages
Great tool and easy to use ticketing system, easy ticket creation, assignments and monitoring. It allows you to create custom reports which can be used for analysis and tracking as well.
Inconvénients
No complains so far about the tool, I would like to get more time to explore and implement more features in our company.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spiceworks for the Win
Great product, easy to use. Straight forward
Avantages
It gave a good base level ticketing and inventory control
Inconvénients
It was difficult to manage the e amount of endpoints we had
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Spiceworks Help Desk is a great tool
Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it.
Avantages
Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. Inviting team members is simple and all the history is logged. Very Nice!!!
Inconvénients
Spiceworks Help Desk is a great tool. However the Knowledge Base usually comes up with zero search results.

- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Ticketing Tool
We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned.
Avantages
I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up.
Inconvénients
The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Ticketing System for Medical Practice
There haven't been any major concerns brought up.
Avantages
Typically, it is easy to identify who is responsible for which tickets and what priority they are put at.
Inconvénients
I can't open all the attachments easily in a ticket. I have to go back to the original response to see what attachments are included.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Decent tool
Avantages
Decent tool, good for small and mid sized company. No they have the cloud version instead of having the local install on the server.
Inconvénients
Would prefer a simple dashboard. Personally it has a lot of information to digest.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Mainstream spicework review
It make network infrastructure and cloud base management effective as an end user.
Avantages
It's extensible and easy monitoring for use
Inconvénients
It's will be eventually replaced by new cloud developers, because it development phase is slowly shelving momentum.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Spiceworks makes it spice!!!
Avantages
For us IT helpdesk/Specialist, this product works like a magic. We can easy monitor and keep track of our ticketing management, we can also check the reports very well and it was so organized.
Inconvénients
Only when I was accessing it with my phone on web, the product seems not be responsive on mobile phone(browser access). Nevertheless, the app is so great and such an important tool to us
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!
I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.
Avantages
The ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code.
We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.
Inconvénients
Spiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning.
Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very User-Friendly
It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.
Avantages
Oh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.
Inconvénients
The attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.

- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great for a free helpdesk, but the community is where it shines
Avantages
First off, nobody has ever complained about free.
Spiceworks itself does what it is meant to do -- it provides a simple helpdesk for you and your users, with basic features you'd expect from a support system. It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc.
The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids. Everyone is friendly and helpful, and vendors have direct representation in the forums to help you with both sales and support questions. It rarely feels like anyone is trying to sell you anything in Spiceworks' community, but at the end of the day you end up buying from some vendors *because* of how they treat you there. It's incredible.
Inconvénients
Inventory... inventory is not good. If you don't get it set up perfectly the first time, you might as well turn it off and forget about it. There's still no really good way to handle historical data and devices you no longer control.

- Secteur d'activité : Immobilier
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
A System Administrators best friend
Avantages
Spiceworks is a totally free piece of software if you choose to self-host. Getting things up and running is pretty easy, and it doesn't involve a huge amount of upkeep to keep the inventory data up to date. It also comes with access to the Spiceworks online community. This is a gathering place for a large array of computer savvy folks who help each other out with questions, answers, and access to pieces of software that make life easier. I have reached out to the community many times, and gotten some great feedback on issues I have had, and suggestions on hardware and software purchases. I also like the ability to build my own help desk portal where end users can submit tickets for easier tracking and resolution.
Inconvénients
I have had some issues with the self-hosted software crashing from time to time. I have not been able to figure out why it needs a random reboot to keep it happy, but it only happens every couple of months, so it really isn't a huge issue to me.

- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Complete suite of administrative tools for your Network
Thanks to Spiceworks I was able to control each asset and foresee any problem, be it licensing or errors. The continuous monitoring of my services gives you peace of mind
Avantages
With spiceworks CM version I was able to register all the devices on my network, monitor their performance and record all my assets. My users can open tickets oriented to our services.
Inconvénients
It can be a bit lengthy to configure all the tools since it has a high number of variables. Ads hide good design. The translation is not entirely good.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent product, free and top notch support
Avantages
Can't beat the price. You have the flexibility to operate your helpdesk "in-house" or use their hosted platform. Either way you will have a full featured, customizable helpdesk with a user portal. At its minimal setup, you can be up and running in under an hour. If you have more work to do, you can easily build it to suit your needs. If you need additional functionality, you can always install one of many plugins.
Inconvénients
Though the community is awesome, many of the useful plugins over the years have been abandoned by their creators. Since these are built and maintained by the users of the community, these are often made to address a specific issue, and not many are kept up with "fixes". It would be great if Spiceworks worked a bit more on incorporating the most used ones into their software natively.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
IT HELP DESK.
I highly enjoyed using this product and now with the other clients I manage with large office staffs we are also moving to this system.
Avantages
I used this ticket system when I was apart of a IT team that setup a new casino network, software, servers and etc. I started with this software and a IT Tech user and handling my tickets. This software helped me do my job more effectively. I handled my tickets and assets in one location. It allows you to keep track of which user gets which device and I used the assets by mac address. Which in the end saved me a lot of time and frustration. Other techs didn't use the asset the same way so tracking down your devices after deployment is a nightmare. Even from the end user traning was a lot easier to handle because how easy this software is to use.
Inconvénients
I'm not sure if this is a software issue or a setup issue. But when a user sends a email it would not auto fill in the info for the level of urgency.
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