--- description: Avis sur Remote Monitoring and Management : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Remote Monitoring and Management | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/1888/it-asset-management/software) > [Remote Monitoring and Management](/software/125932/atera) # Remote Monitoring and Management Canonical: https://www.softwareadvice.fr/software/125932/atera Page : 1/20\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/125932/atera?page=2) > Atera est une solution logicielle cloud de gestion informatique complète et conçue pour les PME dans le secteur des TI (technologies de l'information). L'outil comprend des fonctionnalités de gestion du temps, de suivi des dépenses, de facturation, de centre d'assistance et de connaissances, ainsi que de gestion documentaire. Atera est spécialisé dans le RMM (Remote Monitoring and Management), soit la gestion et la surveillance à distance. Les utilisateurs peuvent identifier les problèmes avant que les clients ne les remarquent et peuvent réaliser des analyses des causes premières et la gestion des correctifs. La solution comprend un module CRM (Customer Relationship Management) qui permet aux utilisateurs de consulter une base de données de clients, contacts, contrats, SLA (Service-Level Agreements), appareils et cas d'assistance. Le système comprend également un référentiel de mots de passe cryptés. Atera dispose d'un service d'assistance afin de venir en aide aux clients, avec une base de connaissances qui offre aux membres de l'équipe un accès aux connaissances client actualisées. Les clients peuvent accéder à un portail qui leur est dédié, au sein duquel ils peuvent consulter le statut des cas d'assistance et en ajouter de nouveaux. Le module de facturation d'Atera permet aux utilisateurs de collecter et d'organiser des données facturables, ainsi que de générer des factures. Les prestataires de service peuvent consigner leurs heures facturables où qu'ils se trouvent grâce aux outils mobiles du système. Celui-ci comprend également des fonctions de reporting et d'analytique ; les utilisateurs peuvent mesurer la charge de cas d'assistance, les activités, la satisfaction des clients et les performances de l'équipe de support client. Atera propose une tarification par utilisateur et par mois. > > Conclusion : 461 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 461 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Atera - **Pays**: Tel Aviv, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 129,00 € - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chine, Danemark, Espagne, Estonie, France, Inde, Irlande, Israël, Italie, Japon, Lituanie, Mexique et 9 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Accès à distance et surveillance - Alertes de seuil - Alertes en temps réel - Alertes/Notifications - Alerts/Escalation - Allocation et planification des ressources - Analyse de la vulnérabilité - Analyse de machines vituelles - Analyse de réseau - Analytique - Application mobile - Asset Lifecycle Management - Audit des problèmes - Authentification unique - Autorisations basées sur les rôles ## Intégrations (54 au total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Axcient - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - Cynet 360 - DUO - Domotz ... et 39 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des ressources informatiques](https://www.softwareadvice.fr/directory/1888/it-asset-management/software) ## Catégories connexes - [AI IT Agents](https://www.softwareadvice.fr/directory/5438/ai-it-agents/software) - [Logiciels de gestion unifiée des terminaux (UEM)](https://www.softwareadvice.fr/directory/4771/unified-endpoint-management-software/software) - [Logiciels d'assistant virtuel](https://www.softwareadvice.fr/directory/4488/virtual-assistant/software) - [Logiciels de gestion de parc informatique](https://www.softwareadvice.fr/directory/4563/it-management/software) - [Logiciels de gestion des ressources informatiques](https://www.softwareadvice.fr/directory/1888/it-asset-management/software) ## Logiciels similaires 1. [ManageEngine Endpoint Central](https://www.softwareadvice.fr/software/117339/manageengine-endpoint-central) — 4.6/5 (1876 reviews) 2. [NinjaOne](https://www.softwareadvice.fr/software/349671/ninjarmm) — 4.7/5 (298 reviews) 3. [SysAid](https://www.softwareadvice.fr/software/158389/sysaid-it-crm) — 4.5/5 (523 reviews) 4. [N-central](https://www.softwareadvice.fr/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 5. [Iru](https://www.softwareadvice.fr/software/71745/Iru) — 4.9/5 (496 reviews) ## Avis ### "Great Value for Growing IT Teams, But Mind the Operational Rough Edges" — 5.0/5 > **Sushant** | *18 août 2026* | Matériaux de construction | Taux de recommandation : 10.0/10 > > **Avantages**: Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. > > **Inconvénients**: Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. > > Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. ----- ### "Useful Platform for Managing IT Tasks and Tickets" — 5.0/5 > **Swetha** | *21 août 2026* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. > > **Inconvénients**: There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. ----- ### "Good but expensive" — 4.0/5 > **Utilisateur anonyme** | *14 novembre 2025* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software > > **Inconvénients**: Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software ----- ### "A practical tool for monitoring and managing endpoints." — 4.0/5 > **Varshini** | *17 août 2026* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. > > **Inconvénients**: There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. > > I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work ----- ### "A Well Organized IT Platform That Reduces Administrative Work" — 4.0/5 > **Stacie** | *30 août 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. > > **Inconvénients**: Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. > > Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. ----- Page : 1/20\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/125932/atera?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/125932/atera) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées