En savoir plus sur SysAid

SysAid est une solution cloud de gestion des services informatiques, ainsi que de centre de service et d'assistance qui aide les utilisateurs des entreprises de toutes envergures dans divers secteurs à résoudre leurs problèmes technologiques. Parmi les fonctionnalités principales figurent automatisation du centre d'assistance, gestion d'actifs, gestion de correctifs, monitoring réseau, reporting et analyse des performances, le tout avec des tableaux de bord personnalisés. Le logiciel peut être déployé localement ou dans le cloud. SysAid ITSM offre des fonctionnalités de gestion pour les incidents, problèmes, changements, objectifs de niveau de service et connaissances en résolution. La solution propose également d'autres fonctionnalités, comme un portail en libre-service, la réinitialisation des mots de passe et l'automatisation des processus de centre de service. Parmi les fonctionnalités de gestion du parc informatique figurent : gestion des appareils mobiles et des correctifs, monitoring réseau et des équipements, ainsi que découverte du réseau. SysAid fournit des rapports standard et personnalisés sur les performances et statuts liés aux incidents, aux problèmes, à la qualité, aux tâches du projet, etc. L'outil s'intègre à des applications tierces, comme Salesforce, SAP et les applications Google. SysAid offre également une application mobile pour l'utilisation à distance. Un service d'assistance est disponible par téléphone, par e-mail et via une base de connaissances en ligne.
SysAid Logiciel - 1
SysAid Logiciel - 2
SysAid Logiciel - 3
SysAid Logiciel - 4
SysAid Logiciel - 5
SysAid Logiciel - 6
SysAid Logiciel - 1 - aperçu
SysAid Logiciel - 2 - aperçu
SysAid Logiciel - 3 - aperçu
SysAid Logiciel - 4 - aperçu
SysAid Logiciel - 5 - aperçu
SysAid Logiciel - 6 - aperçu

SysAid - Prix

SysAid est disponible en version gratuite et propose un essai gratuit.

À partir de :
Non fourni par l'éditeur Consulter les tarifs
Version gratuite :
Oui
Version d'essai gratuite :
Oui

Produits similaires à SysAid

JIRA Service Management

Jira Service Desk est une solution de gestion des services informatiques qui assiste les équipes informatiques et de... En savoir plus

TOPdesk

Le logiciel TOPdesk basé sur le cloud aide les entreprises à offrir de meilleurs services à leurs clients. Avec un... En savoir plus

Track-It!

Track-It! est une plateforme de gestion de centre de service informatique de BMC Software qui gère les actifs, la... En savoir plus

GLPi

GLPI est un logiciel de gestion des services informatiques qui repose sur des technologies open source. Cette solution... En savoir plus

Confluence

Confluence est une solution de gestion de projet qui permet aux organisations de créer, de collaborer, d'organiser et... En savoir plus

ManageEngine Endpoint Central

ManageEngine Desktop Central est une solution MDM (Mobile Device Management) conçue pour aider les entreprises à... En savoir plus

SysAid - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,4
Simplicité
4,4
Support client
4,5
Christopher
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
3
Support client
4

5
Publié le 12/07/2018

Great for the budding IT - Requires some knowledge

Avantages

I loved this software, once you got beyond the intial setup, it made ticket creations, assignment, and conclusion very easy.

Clients loved being able to create tickets for issues rather than having to pick up a phone, text, or send an e-mail in hopes someone responds. Now they can quickly check the status of a ticket, add notes/screenshots, see response times, and know when work has been completed.

Customer support was very helpful, even on the free version to any questions I had.

Inconvénients

Setup. Oh boy setup. This software requires a few hours of initial setup time, web server configuration, and an idea of how you want your workflow to happen.

You'll need to provide clients with a small tutorial on how to use it, but once you get over that hurdle it's easy going.

peter
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
3

4
Publié le 05/09/2022

My Personal Experience With SysAid ITSM TOOL and CMDB

SysAid Asset management tool has been able to resolve most part of our audit issues and it has been a good news to management. However, it is still required to resolve the prominent issue of file/application configuration monitoring.

Avantages

The integration with current business process has been easy. The product is easy to implement as long as the prerequisite is met. I like the fact that assets discovered can also display the propriety software installed on them as well as alert on the software changes.

Inconvénients

I believe the CI relations can be improved by automating it (Reference AppDynamics). A report can also be built for the articles which are mostly read in a week or month. More Analytical Asset dashboards can also be developed for Management use. The capability to monitor file content and folder content changes must be implemented (This is an ISO requirement which will satisfy audit issues)

Alternatives envisagées 

ServiceNow

Pourquoi choisir SysAid 

Cost and SysAid promise of meeting our CMDB requirement

Logiciel antérieur 

Remedyforce

Pourquoi passer à SysAid

Cost and SysAid promise of meeting our CMDB requirement
Rafael
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
1

1
Publié le 12/07/2017

Not so great customer service.

A help desk solution in which none was being used by the companies I worked in.

Avantages

The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Inconvénients

I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times.

I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support.

Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

Akosua Tiwaa
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 07/12/2022

Sysaid, the Tool to Bridge Customer and Support Gap

Overall, the product is great, aside minor issues, these issues when raised with support, they immediately assist and resolve immediately.

Avantages

This is a really easy to use product, easily navigatable and pleasing to the eye interface

Inconvénients

As an administrator, we experience lags that throw our tickets out of order, although set parameters have not been touched or changed

Alternatives envisagées 

FootPrints et ServiceNow

Pourquoi choisir SysAid 

The remedy product no longer served our purpose as a growing business

Pourquoi passer à SysAid

The ease of use, and also the price as well as its ability to meet majority of the company's needs
Edward
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 15/11/2021

ITIL Compliant ServiceDesk System with user-friendly self-service portal

SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).

Avantages

-Ticket registration and tracking
-Workflow management
-Self-Service portal
-Reporting and Feed-back/Notification
-ITIL-Compliant
-Flexible and Customizable

Inconvénients

-Workflow Design is powerful but has a learning curve

Alternatives envisagées 

TOPdesk

Pourquoi passer à SysAid

We had ample experience previously with SysAid and when we evaluated the alternatives. We went for the "old trustworthy" but were also surprised that everything we were looking for in the alternatives was in the latest version of the tools we already had so we upgraded to that latest version.

Catégories connexes