Jobber

Avantages

La facilité et la rapidité qu'il offre a ses client

Inconvénients

J'ai rencontré quelques difficulté mais à la longue j'ai trouvé cool d'apprendre

Avantages

Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise

Inconvénients

Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également

Avantages

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Inconvénients

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Jobber is simple to use. I like the layout and how convenient it is to build a solid qoute or a template for a quote to be used over and over. My client's appreciate the cleat communication. It set my business apart as professional when the client has the portal to view all their jobs.

Inconvénients

Two main things: tracking hours and/or payroll is not easy. I can almost use Jobber to run my whole business but it always seem like a hassle to figure out payroll. I can't easily get my employees or subcontractors hours from the app on a Friday afternoon, I need to get in front on my computer. It would be nice if there was a foreman/owner portal with some timesheet feetures. Next, the PDF printout of a quote is no bueno, I invest time in building a nice quote, adding pictures, long description about what is included in a project, and if the client opens is at their computer, they get all that information. BUT, if they try and view it on thier phone it comes up lacking, or even worse if they choose to print it so a family can go over it at say the kitchen table, the print version is missing so much information and it print all weird. I have tried a few different ways of printinf to try and make it work but it doesn't. This is a bummer for my clients on a regular basis.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

-Time track
-reports
-Time track
-clock in and out

Inconvénients

Need more training for Spanish clients, maybe 3 weeks contact with the new buyers to show everything one by one

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

When we started with Jobber, we replaced Google Sheets as our "CRM". Jobber was a HUGE improvement and we have expanded our business several times over thanks to Jobber. It suited our needs quite well and I am very grateful.

Inconvénients

As we expanded more, there were new things we needed that Jobber could not do. Jobber is great at what it does and for a small operation up to maybe 20 or so people, it is amazing - and a great value, too! However, we eventually reached a level, where we needed to implement more and more Google Sheets again to track things Jobber could not be made to report on and to record other things.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

I've used Jobber since 2016 for a catering company believe it or not! They are super responsive and constantly improving the product. Absolutely excellent.

Inconvénients

Really...I could sit here all day and talk about the good but I just don't think I have anything bad to say or even that I like the least. I suppose I'd like to see a setting where jobs and visits were the same but once you get used to it, that doesn't matter.

Avantages

It's simple. For those companies that use a "pipeline method" to move jobs along from step A-Z like we do (construction). Makes it seamless, you know who's going and when, everyone can add notes in or any important detail. You can connect external apps to automate certain processes to eliminate the leg work.

Another feature we really love is the follow up - you send an estimate to the customer and it will follow up with them how ever many times over X number of days. Beats making all those phone calls!

We also like how the customers have their own individual hubs and can view open invoices or work orders and estimates.

Inconvénients

Initially there were some lowish ACH daily limits, they've since increased that which is great for a company our size. We can get those funds faster!

Unless you use the software this wont make sense. But if you collect a payment in a customer account, if you categorize it as a "Deposit" you cant freely move this payment to whatever invoice from the outside. You need to go into an invoice, edit it, and collect it from there. It's more of an inconvenience. So what I do is just collect all checks as a "payment" instead of a "deposit" to make it faster.

When you collect a payment as a "deposit" DURING the process of signing and approving a quote, you don't have the issue I am speaking about above. The PRO's heavily outweigh any cons though with jobber.

Avantages

Jobber is very user frindly, it helps me keep track of all my jobs and quote so i no longer hundres of lose paper with my qutes on them

Inconvénients

I dont really have any cons that i can think of about jobber

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

I love the ease of use and the ability to have customers sign off on jobs as well as the customer facing portal where they can see appointments, make appointments, make payments, etc.

Inconvénients

The only thing I wish they would do in the customer facing portal is allow the client to see the title of the Job that a visit is scheduled on. The reason is that when we have customers that have multiple homes (frequently), property managers & builders (our biggest market) and multiple projects they do constantly ask us which appointments are for which properties or work. I also wish the reports were a bit better, meaning I would like to be able to pull a time keeping report by job, this would be helpful for many reasons but primarily on Time and Materials. We have a lot of jobs going on at any given moment so this would be helpful.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

Jobber is ALWAYS improving! They are continuously working to find ways to improve the software to add value to our business.

Inconvénients

Sometimes features can take a long time to develop.

Alternatives envisagées 

Pourquoi choisir Jobber 

Pourquoi passer à Jobber

Avantages

Love it. Good value for the product solid performance

Inconvénients

Cant think of anything at the moment. Nothing pops up

Avantages

Reasonable pricing for the features. Automation and easy to use. Overall the intuitive and easy to use modern interface is great. They seem to be adding things all the time that brings extra value.

Inconvénients

The depth of quoting, and more so the products and pricing. It's also a bit difficult to search the right item you are looking for 1/2" 90 vs 1/2" Copper 90 you have to know the way you entered it.

It be nice if you could group things like service items, material, and then make assemblies ( Toilet rough-in -) Has 10 feet of pipe, 2 90s, 2 45s, 1 wye, 10 feet of waterlines. 4 hours of labour. Some way to update your labour or material and it helps update all of your assemblies pricing.

Be nice to have schedule of value invoicing for commercial projects.

Be nice to have some type of service agreements built in.

Needs to have better photo management with out having to need an addin.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

The flow through from enquiry to invoice

Inconvénients

There are certain parts that still frustratingly need developed further for it to become the full package - development is an ingoing thing within Jobber and it's mostly there so this definitely shouldn't put people off trying it

Alternatives envisagées 

Pourquoi choisir Jobber 

Pourquoi passer à Jobber

Avantages

Jobber has streamlined a lot of our workload and enabled us to bring on less skilled staff to take on some of the administrative rolls by providing easy to use tools. Our customers love the interface they get and we've had many customers commenting on how smoothly the entire interaction was because of what Jobber brings to the table and how we've implemented it in our business.

Inconvénients

I don't like the AI features at all. They are poorly functioning clutter and I'm disappointed they don't provide an OFF button for them.

Alternatives envisagées 

Pourquoi choisir Jobber 

Logiciel antérieur 

Pourquoi passer à Jobber

Avantages

We chose Jobber back in 2015 for its simple, sleek, and intuitive design. The user experience on both sides is top shelf. It offered the flexibility to customize the system to fit our needs without requiring a programmer or incurring extra charges like many other options. We have grown with them over the years making many changes along the way as they developed and released new features.

Inconvénients

Fortunately, Jobber's attention to development has eliminated a lot of the issues that we had in the past, and whenever something new pops up they are never far away via chat to address the issue. I'm not a big fan of the USD pricing since it's a Canadian company and I'm a Canadian doing business in Canada, but that's how they have it set up. Sometimes, when I bring something up with support I feel like I'm speaking a different language than they are and they aren't able to help, so I give up before getting mad. It's still not geared toward movers, so we miss out on some cool features that are only available on mover CRMs, but we have a lot of time and experience invested in Jobber, and we have more ways in store capitalize on the functionality. So we're staying put for now.

Alternatives envisagées 

Pourquoi passer à Jobber

Avantages

Jobber is constantly adding new integrations, so my expanding business can add other apps and services that pair well with Jobber. I love how fast my quote process has become with Jobber. As soon as I am done speaking with a prospect, I can upload pictures to jobber, and send out the quote in just a few minutes.

Inconvénients

Down times have been few and far between with Jobber, but any day time issues with the app are a huge inconvenience when they do happen.

Avantages

Simple to use, good workflow, good mobile phone app, good technical support.

Inconvénients

- Poorly designed 'user interface'. Not very intuitive.
- Lots of 'Bugs' and 'Bites" in the software. Many limitations too.
- Poor integration with QuickBooks online and Company Cam.
- No easy way to give feedback & recommend improvements

Avantages

It brought all of the programs into one program. From invoice to Quotes and even inter staff communication.

Inconvénients

The GPS integration is lacking and does not really help us track the fleet.

Avantages

I went from using a large paper calendar on my desk top to jobber with weekly, bi weekly, monthly and commercial clients! It truly was a hassle to cancel white out and reschedule clients! I highly recommend jobber to everyone for small business!

Inconvénients

Nothing really. They have updated and kept up with the most recent trends of what a business shall need.

Avantages

I like the flow that starts with the customer request, converted to a quote, then to a job to schedule, then to an invoice at the completion of the job. It helps me alot being able to see what I am actively working on.

Inconvénients

There are some quirks with QBO sync, but i have not experienced any major issues. Expense tracking is a little lackluster, you have to manually enter the data. Progress payments for larger jobs is cumbersome at first, there are methods, but I don't think they are well documented.

Avantages

Outstanding technical support and they are very FAST to respond to you.

Inconvénients

Maintenance reminders for my hvac clients has been a chore.

Avantages

I like the price point of Jobber and the easiness of it.

Inconvénients

The main two things I do not like about this program first is if you have a invoice or a quote wrote out in someone’s name you can’t just go in there and change the name and address. You have to start a whole entire new quote and copy and paste it would be a lot more use a friendly if you could just add the adding of it so the same invoice or QUOTE can be sent.

The second thing I don’t like about it is I have to do monthly bonuses for our employees every month and I have to calculate their sales. I wish there was a way to be able to click on the area where the names are so they can get all jumbled up into one group each so it’s easier to calculate, or be able to just look up the technicians name and see how much they sold that month in sales. Right now I have to go through each individual invoice from the legacy invoice section and calculate each person’s invoices throughout the entire month and it takes forever.

Avantages

Jobber is absolutely great at the things it has included. Great at setting up appointments with customers, sending quotes, and automating follow up messages as well as invoicing.

Inconvénients

Jobber started to turn more towards the marketing side, websites etc when most companies that use Jobber already have these things in place. We need the ability to move projects around on the schedule temporarily to figure things out without it sending automated emails or being lost as there is no log or history.
I dislike heavily that there is no ability to customize how the quotes look to customers. Cant use BOLD font ... cant use different colors or anything inside any of the text boxes for line items.
I dislike that there is no internal communication with Jobber... I should have the ability to @teammember on any request, quote, picture, job, note etc and it TAG my team member.

Avantages

Jobber has helped me to streamline operations and cashflow within my business including new client acquisition, reviews, invoicing, and scheduling. I'm able to take a look at the dashboard each day and see how my business is doing before I head out the door on service calls. Throughout the day I get reminders for clients who schedule directly with me as soon as they fill out jobbers scheduling form which allows me to reach out to them immediately while in the field for a quick conversation, this has increased customer retention and our relationships with our clients.

Inconvénients

Jobber is a comprehensive platform with a lot of features and services, we use jobber for our whole business and this can make certain parts of the platform hard to understand in the beginning. Overtime, I've gotten a better handle on it and call jobber support more often than trying to figure something out for myself.