Avis clients sur Jobber

Avantages

Jobber , un logiciel très intéressant et utile pour répondre aux besoins des entreprises en offrant de l'assistance gratuit grâce à ses services. Plannifier et envoyez des notifications et en communiquant avec les clients , qui synchronise automatiquement les données de comptabilité de votre entreprise

Inconvénients

Jobber est un logiciel très pratique et utiliser pour aider les entreprises mais n'est pas disponible pour tout les pays et un peu coûteux également

Avantages

La facilité et la rapidité qu'il offre a ses client

Inconvénients

J'ai rencontré quelques difficulté mais à la longue j'ai trouvé cool d'apprendre

Avantages

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Inconvénients

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Avantages

Customer Service is what I like most about Jobber.

Inconvénients

I dislike the price and the slow roll out of new abilities. I wish they would also listen to what their customers ask for in regards to ability and utility.

Alternatives envisagées 

Housecall Pro

Pourquoi passer à Jobber

My mentor uses Jobber and recommended it to me, so I tried it and liked it.

Avantages

Prior to signing up with Jobber, I was doing everything manually. Jobber saves me at least 5 hours of work every week. So many amazing features that allow us to operate our business properly.

Inconvénients

The requests didn't use to allow picture uploads but that has since been changed.

Avantages

We set up jobber and was great the interface and client part and schedule works great

Inconvénients

we have a huge problem the team at jobber wanted our card and payments and they buged us till we did we set all up how ever did not know there are LIMITS!! we keep hitting the threshold and they will not increase it for our company is growing and were in good standing! spoke with many people and hit the end of the line with no solution in sight. your team at jobber has failed us and we been told wont be fixed. we spoke to many people in support and we were told nothing can be done.

Avantages

Jobber has allowed us to stand out from the local competition, delivering a service beyond most customers expectations.

Inconvénients

The scheduling planner doesn't suit our need so we have to use another system for future planning of jobs.

Alternatives envisagées 

Tradify

Pourquoi choisir Jobber 

Jobber offered so much more functionality and usability to help us move from a paper based to a fully digital system of operation.

Pourquoi passer à Jobber

The Jobber system aligned very closely to our existing paper based system making the transition very easy

Avantages

Enough features to fully run business without needing other apps

Inconvénients

Expensive, sometimes delayed response Time in app

Avantages

The app is awesome and very user friendly.

Inconvénients

Payments thru Jobber weren't my favorite. It messed up all my saved credit cards with stripe.

Avantages

The functional programming, we use it from initial leads to final invoices

Inconvénients

Haven’t learned how to do automatic invoicing for recurring clients on a monthly basis

Avantages

Jobber has streamlined my client relations and simplified the estimate process.

Inconvénients

At times it can be confusing to find what you are looking for and I like to talk to a person rather than a chat bot.

Avantages

What I like most is the abundance of available jobs in my local area and for remote work.

Inconvénients

What I like least is never receiving a all back; a tm of the ads are spam or scams or just not legitimate in general; and half of the jobs posted takes you to another "job board" website and it becomes an endless cycle of shifting job boards just to put in 1 single application.

Avantages

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Inconvénients

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee.

Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Avantages

Great look and ease of use. Works on all devices.

Inconvénients

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Avantages

The software did look nice. They have the touch and feel of a modern CRM / ERP.

Inconvénients

The software has numerous Cons:

1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM.

2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients.

3. Route scheduling is cumbersome and underdeveloped.

4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service.

The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.

Avantages

The sales pitch.....unfortunately, poor delivery.

Inconvénients

Optimized routing does not work the way it is supposed to. Job forms that you create cannot even be seen from the active job/visit, that you are on.

Avantages

We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long.

Inconvénients

The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us.

Alternatives envisagées 

Housecall Pro

Pourquoi choisir Jobber 

Quickbooks time did not integrate the hours to the projects properly so even though the Project was in Quickbooks and QB Time they did not speak to one another nor were the invoices attached to the Project correctly and 2 separate log ins for the same software is time consuming and clunky. Needing to have two log ins for our Techs, 1 for time tracking and another for expense tracking and then another for the calendar for our clients and staff was just far too much for our crews to manage while in the field and on the go.

Logiciel antérieur 

QuickBooks Time

Pourquoi passer à Jobber

Cost of the product and the customer service aspect is what caused the final decision to be Jobber

Avantages

Reminders and automatic follow ups. Being able to alert the customer that I'm on the way and to bring up directions to their house.

Inconvénients

Just an all around bad experience. I feel trapped now cause I have so much in their system and don't have time or energy to move it all over.
They have finally pushing me over the line though and I'm working on getting it all moved over... slowly.

Can't rely on scheduling notifications. The "Policies" regarding payments all the way around, disputes and how they handle 3rd party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault and they will do NOTHING to fix or or help, in any wa.

Avantages

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Inconvénients

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Avantages

What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.

Inconvénients

What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.

Avantages

I absolutely love how Jobber has simplified our daily operations. It's become an essential tool for us, allowing us to easily manage scheduling, reminders, and online bookings. Plus, it's made a noticeable difference in keeping our business organized and running smoothly. Additionally, the GPS routing feature has been a game-changer, and being able to communicate with our customers via text message has been a huge time-saver. Lastly, the automation for online quotes and payments has made our business operations much smoother. Overall, we highly recommend Jobber to anyone looking for a reliable and efficient software solution for their business.

Inconvénients

Great question! Honestly, we haven't come across anything that we dislike about Jobber. It's been an incredibly helpful tool for our business operations and we highly recommend it.

Alternatives envisagées 

ZenMaid

Logiciel antérieur 

Housecall Pro

Avantages

I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second.

Inconvénients

Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there.
So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API.
This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month.
And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with.

Avantages

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze.
The calendar makes it simple to review and update the workload dynamically.
Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer!
The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Inconvénients

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Avantages

I used this software for a year in a home cleaning business.
I liked that you can get a file for each client with their jobs, so it's easier to find them in case you need them. And at the same time you can keep the instructions saved depending on the job.
Also is friendly to schedule if you have different teams.
The app is easy to use for workers and leave written instructions.

Inconvénients

- The dashboard in the app is not good. I always had to login through the browser to manage the jobs.
- I never could use the text message since it was not available in Australia.
- Monthly/year payment is the same even when you don’t get all the features.
- Reports are not sync with #job vs #invoice, so if you cancel your subscription you need to be aware about the description to find the correct job+Invoice. (jobs numbers are different than invoice number).
- I cancelled my subscription few days before to don't get charged the year but they did charge to my card anyway. So I have lost the currency conversion change (USD to AUD).
- I cancelled my subscription because I am closing the business, but they don't have a cheaper plan so don't loose all the data for the transition. for that I've switched to SERVICEM8, which you pay for what you use and has better features.

Avantages

The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).

Inconvénients

Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.