En savoir plus sur FreeAgent

FreeAgent est une solution de comptabilité basée sur le cloud destinée aux indépendants, aux comptables et aux propriétaires de petites entreprises permettant de gérer les factures, les dépenses, les salaires, les déclarations fiscales et d'autres tâches comptables. FreeAgent propose également des applications mobiles dédiées pour les appareils iOS et Android. FreeAgent permet aux comptables de mettre en place des factures récurrentes qui sont automatiquement envoyées aux clients pour leur rappeler d'effectuer leurs paiements. Les utilisateurs peuvent également suivre les notes de frais en téléchargeant la photo d'un reçu de notes de frais avec l'application mobile FreeAgent. La solution offre une fonctionnalité de chronomètre intégrée pour gérer les feuilles de temps et suivre les heures des employés. Le tableau de bord de l'utilisateur offre une vue d'ensemble des principales mesures de l'activité à partir d'un seul écran. Les chefs d'entreprise peuvent suivre les factures, les estimations, les délais et le statut des projets. Les fonctionnalités de chronologie fiscale fournissent également des mises à jour et des rappels sur les échéances et les cotisations fiscales. FreeAgent utilise une connexion Secure Socket Layer de 256 bits pour sécuriser les données des utilisateurs.
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Vidéo de FreeAgent
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FreeAgent - Prix

FreeAgent n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de FreeAgent est disponible à partir de 14,50 £GB/mois.

À partir de :
14,50 £GB/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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FreeAgent - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,3
Simplicité
4,3
Support client
4,4
Stephen
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/02/2018

Good product, good UI, good customer support, a bit pricey but worth it for my business.

Avantages

FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too.

It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered.

I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works.

Inconvénients

I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great.

Ben
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 11/12/2020

Affordable accounting software; good but needs a few tweaks to be great

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Avantages

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Inconvénients

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

Alternatives envisagées 

QuickBooks Desktop Enterprise et Xero

Logiciel antérieur 

QuickBooks Desktop Enterprise et Xero

Pourquoi passer à FreeAgent

The cost-free option makes it an easy sell to help clients transition to the cloud accounting world. I still use Xero and others to give clients a choice
Oscar
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
0
Simplicité
1
Support client
1

1
Publié le 18/09/2015

Exceptionally Poor Customer Support

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent.

For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude.

That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers.

Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January.

I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart.

I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Réponse de FreeAgent UK online accounting software

Hello Oscar,

Thank you for taking the time to leave feedback.

My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.

I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.

As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.

The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on [email protected] and I can arrange it for you

To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.

Kind regards,

Kevin

Répondu le 25/09/2015
Jago
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 24/10/2022

Easy to use bookkeeping and accounting software for the small clients

I love FreeAgent and how we are treated as an accountancy practice by their team. Any issues we aver have are answered and they're are always new features being added. Whenever I find that I can't do something in FreeAgent, I'm always shown a way around it and for that I give 5 stars.

Avantages

It's very intuitive and has amazing support and training for us and our clients. We use this software for our smaller sole traders who find it really easy to use. We do most of the setup and they basically just invoice their clients using the mobile app :)

Inconvénients

Integrations are pretty non existent for a lot of apps. For example merging eBay or most till sales with FreeAgent can be quite difficult however this is overcome by using Zapier

Simon
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/04/2021

Free for NatWest Business customers, very straightforward accounting software for small...

All positive - occasionally have to try and work out how to do something, but customer support are very good and responsive if you get really stuck. For someone who would struggle with the accounting side of running a child's piggy bank, FreeAgent is worth its weight in gold!

Avantages

It basically does all the required accounting without having to pay for an accountant to do it for you. The biggest benefit when it comes to tracking business tax and completing a tax return as it pretty much does it all for you.

Inconvénients

Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software!

Alternatives envisagées 

Xero

Pourquoi choisir FreeAgent 

I was getting to the point of needing to pay for some of the options (I honestly can't remember the name of the software used previously and don't want to put the wrong one in!)

Pourquoi passer à FreeAgent

NatWest provided the service free and it appeared to have everything needed.

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