Salesforce Platform est une solution PaaS (Platform-as-a-Service) adressée aux grandes entreprises qui permet aux...
Software Advice propose des recherches objectives et indépendantes ainsi que des avis d'utilisateurs vérifiés. Nous recevons parfois un paiement lorsque vous consultez la page d'un éditeur via nos liens.
En savoir plus
En savoir plus sur BigChange
BigChange est une solution cloud de planification qui aide les entreprises de toutes tailles à gérer leurs effectifs et à suivre leurs travaux. Ses principales fonctionnalités sont le suivi des véhicules, la réservation des clients, le CRM (Customer Relationship Management), la gestion des ressources et les notifications en temps réel.
Le système comprend une application mobile qui permet aux clients d'effectuer des réservations en ligne pour les services. De plus, les responsables peuvent utiliser ce système pour gérer les appels des clients, envoyer des messages, gérer un parc de véhicules et préparer des rapports. Le suivi des véhicules permet aux utilisateurs de surveiller les journaux des conducteurs et de suivre les dépenses.
BigChange permet aux équipes de synchroniser les données entre le back-office et le personnel en intervention et d'enregistrer les heures facturables. Sa fonctionnalité de gestion de la relation client aide les membres de l'équipe à stocker les données des clients et à les aider lors de la détermination du prix des contrats, des travaux, de la main-d'œuvre et des pièces. BigChange est disponible sous forme d'un abonnement mensuel et l'assistance est assurée par téléphone et par e-mail.
BigChange - Prix
BigChange n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de BigChange est disponible à partir de 64,95 €/mois.
À partir de :
64,95 €/mois
Version gratuite :
Non
Version d'essai gratuite :
Non
Produits similaires à BigChange
Verizon Connect Reveal est une plateforme cloud d'ELD (Electronic Logging Device) et de gestion de flotte qui fournit...
TeamUp est un logiciel de gestion de club conçu pour aider les studios de fitness, les entraîneurs personnels et les...
Microsoft Dynamics 365 est un écosystème CRM cloud adressé aux entreprises de toutes tailles et axé sur les ventes, la...
Jobber est une solution logicielle de gestion des interventions basée sur le cloud qui permet aux petites et moyennes...
Synchroteam est une solution cloud de planification et de gestion des interventions qui s'adresse aux entreprises de...
BigChange - Avis
Évaluation des fonctionnalités
5 avis sur 269
Afficher tous les avis
Colin
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5
5
Publié le 27/07/2020
Working with Big Change
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Avantages
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Inconvénients
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Réponse de BigChange
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.
Répondu le 05/11/2020
George
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5
4
Publié le 05/07/2023
BigChange
Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Avantages
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Inconvénients
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
Réponse de BigChange
Hi George
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Répondu le 18/08/2023
Abby
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
4
Support client
3
3
Publié le 03/07/2023
2 years+ BigChange use
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Avantages
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Inconvénients
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Réponse de BigChange
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
Répondu le 06/07/2023
Jane
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5
4
Publié le 30/06/2023
Great piece of Software!
Avantages
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Inconvénients
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Réponse de BigChange
Hi Jane
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Répondu le 29/09/2023
Brent
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
3
5
Publié le 31/03/2023
Hudson White Services And BigChange
Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Avantages
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Inconvénients
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
Réponse de BigChange
Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Répondu le 22/05/2023
Catégories connexes
- Logiciels de gestion du BTP
- Logiciels de gestion des coûts
- Logiciels d'inspection
- Logiciels pour volets roulants et portes de garage automatiques
- Logiciels de conciergerie
- Logiciels pour artisans
- Logiciels d'installation de systèmes de sécurité
- Logiciels de planning
- Logiciels d'affectation du personnel
- Logiciels de gestion des installations
