TeamUp

Avantages

J’aime l’étendue des possibilités et la simplicité d’utilisation ainsi que le support client très réactif même en français ;-)

Inconvénients

Le fait que les clients ne peuvent pas voir qui a réservé avec eux la session et aussi le design des factures quand on s’adresse à une entreprise et pour les normes françaises.

Avantages

For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at.

Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars.

In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Inconvénients

I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Avantages

TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..

Inconvénients

There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Pourquoi passer à TeamUp

Avantages

I like mostly that it’s Easy access to members & their details.

Inconvénients

I dislike that You can’t stop a member purchasing a membership

Avantages

It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it

Inconvénients

Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

TeamUp is great. It allows us to manage class bookings, take payments, create memberships, and even manage staff, all in one place. The On demand feature is also a great added bonus and allows us to great online membership as well as studio memberships.

Inconvénients

There’s not much I don’t like about TeamUp. I think it would be useful to allow customers to book all of there classes in one go by ticking a box. We allow our customers to book 90 days in advance so it can be quite frustrating for members to go in and out booking one class at a time

Avantages

The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations

Inconvénients

You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone

Avantages

Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

Inconvénients

I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping.

Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session.

Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red.

Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

It runs itself and new clients just show up at my door

Inconvénients

Book holidays on the calendar and pro [SENSITIVE CONTENT] next payments.

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

Compared to the previous system I used GoTeam Up is easy to use both as a business owner and for the clients. It has more options and at a far cheaper price. Any queries are answered quickly and efficiently.
Only wish I’d swapped earlier.

Inconvénients

None found, everything I have needed has been available

Avantages

Its easy to use software ideal for beginners and people with a small member database.

Inconvénients

The reporting needs to be greatly imported we have used this software for nearly 6/7 years. Has always been good and they adapted well to the lockdowns. However they are a bit slow with release updates and features that to me are critical to a business like ours such as better reporting filter or 1 click reports.
Time is crucial now more than ever, for us things such as a report where we can click to see what clients haven't attended for a week or to could be a gam changer for retention.
Unfortunately without spending time clicking around or downing reports sorting you cant get this data.

Alternatives envisagées 

Pourquoi passer à TeamUp

Avantages

This software has streamlined by job and saves me hours daily to allow me to get back to doing what I love in the business, rather than managing booking and memberships

Inconvénients

I’d love to see more intergration available into my CRM, currently using ontraport and have to manually do some tasks, a few of the setting menus were a bit confusing when we first set up however these have been adjusted my TeamUp and made better

Avantages

I used to use Gymcatch. Several times a week I had complaints from clients because the Gymcatch wasn’t working. Since moving to TeamUp, I’ve not had one query or complaint about how to use it. It’s brilliant! It just works! I can rely on TeamUp to collect direct debits, manage bookings etc. Saves me a lot of time.

Inconvénients

It’s expensive. But within 3 months of using it I’ve filled up all my class spaces which has more than paid for the additional cost.

Avantages

It's to use, easy to add new classes, new teachers and easy to change things once live. Nice new dashboard. nice links directly to classes, courses, memberships. nice marketing tools

Inconvénients

A customer can't bring a guest without having creating a new customer account for their guest. Been told many time this is frustrating for customers. Desktop is better than the app. the app often gets suck when doing anything with dates, adding / changing times. Customer service response times has slowed down, but when there is a response the help is always excellent

Alternatives envisagées 

Pourquoi choisir TeamUp 

Logiciel antérieur 

Pourquoi passer à TeamUp

Avantages

I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed.

Inconvénients

The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity!

Avantages

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

Inconvénients

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this time we pay an other software for that (difference VAT for different product and billing modification, and simplicity= time winned so more time with client so better service)It could be awesome if caisseenregistreuse.fr could be synchro with teamup. appointments add-on : i tested it and not satisfy, pt reservation, and evolution/modification of the schedule is complicate and too long to fix it. Why not like the principal schedule mode?

Avantages

The fact that it does what it says it does, and does it properly and easily without glitches and things going wrong. The fact it can deal with memberships properly and actually ensure usage by members is as it should be, something that other apps (the other 4 I have used) do not do.

Inconvénients

It would be nice if you could email members directly from the system to get in touch with updates etc.

Avantages

I like that it’s customizable and easy to use, for me and my clients.

Inconvénients

Invoicing and conversion of payment. Course registration and removal of clients, or change in payment selected by clients for the course

Avantages

Love the integration of the many different elements of the customer journey (class booking, membership payments etc) , which are traceable by studio location, and class type. The ability to easily drill down vertically by category, and to make quick and easy changes. Genuinely couldnt run my business without it.

Inconvénients

That customers can create multiple accounts (their identity on the system is not unique) and thereby reappear numerous times to use Introduction offers or deals, or referral credits. And that the only way to check is manually! Probably the biggest weakness.

Avantages

Initially the softwares ease of use is one of its main benefits, not inly for us as a company but for the client also. This is supported by the use of a mobile app which most of our clients use to make class bookings. Secondly though, is that the software is always improving and the team not only offer fantastic customer services and support with issues but welcome ideas too.

Inconvénients

For us it would be the ability to message people through the app with class updates etc. You can get email lists quickly but email is becoming dated and we instead rely on whats app - if there was a way to improve this through the app it would be very useful.

Avantages

easy set up for membersperfect overviewthe app makes it very easy for my students and instructorgreat overview with due paymentsamazing task force with troubleshooting

Inconvénients

no overview on missed classes for administrator and for students.via app there is absolutely no way to find it out. and via browser it's confusing and not so clearset up of memberships was a bit complicated but support was perfect help

Avantages

It’s easy to use, I’ve had great feedback from my users too. Makes managing the business easy and the reporting is always growing too. Great product that I’ve already recommended to 2-3 similar businesses.

Inconvénients

Can’t think of any. One comment I’ve had from some users is that it would be useful to see the names of others booked on.

Avantages

The product is very easy to use for both team members and customers.

Inconvénients

I have mentioned a few features in the previous section that would be useful to have access to. In addition, having the "add family member" button in a more prominent position when creating accounts at the start would make creating accounts for multiple people run a little smoother.

Avantages

I find this software easy to navigate around. I have rarely needed to call the support team for help around the system and when I have they have been brilliant.

Inconvénients

I prefer using the system for my classes than I do my PT 1 to 1 sessions. But this could be how I log payments.

Avantages

Super easy for myself and students to use. Great communication if and when I have any problems

Inconvénients

I feel the price is a little expensive compared to other booking systems