En savoir plus sur Synchroteam

Synchroteam est une solution cloud de planification et de gestion des interventions qui s'adresse aux entreprises de toutes envergures dans les secteurs des interventions, notamment les services de nettoyage, de construction, d'électricité et de CVC (chauffage, ventilation et climatisation). Synchroteam propose des fonctionnalités de gestion des contacts, de planification et d'expédition, ainsi que de gestion des ordres de travail. La solution permet aux utilisateurs de déposer des tâches dans le planning du personnel par glisser-déposer, en fonction de la localisation, des compétences et des disponibilités des employés. La solution fournit également aux distributeurs une vue en temps réel de leurs travailleurs en interventions. Les utilisateurs peuvent personnaliser les rapports pour que les employés d'interventions puissent saisir des métriques et des paramètres spécifiques concernant les travaux et les clients. Synchroteam fournit également des applications mobiles pour appareils iOS et Android qui aident les travailleurs à accéder à distance la solution. Des API (Application Programming Interface) sont fournies pour l'intégration à divers systèmes CRM (Customer Relationship Management) et ERP (Enterprise Resource Planning), ainsi que des sites web utilisateurs'. De plus, Synchroteam offre aux utilisateurs des fonctionnalités de facturation et de gestion des stocks. Les services sont proposés sur la base d'abonnement mensuel comprenant une assistance par téléphone, par e-mail et d'autres ressources en ligne.
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Vidéo de Synchroteam
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Synchroteam - Prix

Synchroteam est disponible en version gratuite et propose un essai gratuit. La version payante de Synchroteam est disponible à partir de 24,00 $US/mois.

À partir de:
24,00 $US/mois Consulter les tarifs
Prix:
28 € par mois / utilisateur sans engagement 22 € par mois / utilisateur avec pré-paiement 1 an Première licence Administrateur GRATUITE (à partir d'une licence payante). Voir les tarifs
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Synchroteam - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4
Simplicité
4
Support client
4
5 avis sur 53 Afficher tous les avis
Robert Y.
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 22/02/2017

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Avantages

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Inconvénients

missing some features, for example can't search by serial number

Réponse de Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Répondu le 01/05/2018
Joe L.
  • Secteur d'activité: Télécommunications
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
3
Support client
5

5
Publié le 20/06/2019

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Avantages

Streamlining of my team's dispatching process

Inconvénients

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Alternatives envisagées 

Wintac

Pourquoi passer à Synchroteam

Overall cost. Ability to customize. The biggie is the job report template

Réponse de Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Répondu le 23/06/2019
Ryan P.
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
3
Support client
0

3
Publié le 27/12/2017

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Avantages

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Inconvénients

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Réponse de Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Répondu le 01/05/2018
Britney G.
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 19/10/2021

Is able to fit our specific range of needs.

The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

Avantages

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

Inconvénients

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Réponse de Synchroteam

Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Répondu le 25/10/2021
Ben W.
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 18/08/2019

Excellent Software with excellent service

Avantages

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Inconvénients

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives envisagées 

AI Field Management

Pourquoi passer à Synchroteam

Much more robust. Customizable for our needs.

Réponse de Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Répondu le 21/08/2019

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