Avis clients sur SendGrid

Avantages

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Inconvénients

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Alternatives envisagées 

ConvertKit, Moosend et Omnisend

Pourquoi choisir SendGrid 

They are very expensive and for half the price I can get all the features on Sendgrid.

Pourquoi passer à SendGrid

Sendgrid offers more options and subscribers on the free plan than what they offer on their paid plan.

Avantages

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Inconvénients

They do not have a way to graphically edit particularly easily like with MailChimp.

To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop.

On the upside this got us to learn how to code better.

Avantages

I feel that the integrations are the best part, many other platforms are in the list, that's great.I also like all the customizable email templates, you can work right away with them and think about becoming more experienced only later. Finally, the reports are extremely detailed.

Inconvénients

This is not for newbies, you need at least a bit of technical knowledge, so the first impact can be not too friendly. I think that the biggest flaw is the pricing, which it's quite high for me and I think that sendgrid is less cost effective than other platforms. Besides, many features are only available with the higher tier plans.

Alternatives envisagées 

Brevo

Pourquoi passer à SendGrid

I just tried the free trial

Avantages

Basic SMTP - no really a lot to like in fact it's awful

Inconvénients

We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business.

SLOW support

Alternatives envisagées 

Brevo

Pourquoi passer à SendGrid

because I thought Twilio would be reputable, I spend 3,000 a year at twilio, and they just cut my email off like that

Avantages

A useful tool for managing our business's email campaigns. I was particularly impressed by the email analytics and the integration of the email API.I was able to easily send emails and integrate SendGrid with our existing websites and applications. This made it simple for me to automate our email workflows and saved me a lot of time.Another excellent feature was the email analytics. I was able to monitor email opens, clicks, bounces, and other metrics to assess how well our email campaigns were performing. This assisted us with pursuing information driven choices and further develop our email advertising techniques.Overall, I found SendGrid to be easy to use and understand. The marketing campaign tools were powerful yet simple, and the email templates were simple to customize. Important customer notifications were another use for the transactional email feature.In conclusion, using SendGrid for our company's email campaigns was a great choice for me.

Inconvénients

There were a few areas where I thought there could be more work done.Although the templates themselves were excellent, I occasionally found the editor to be cumbersome and difficult to use. I often had to spend more time tweaking the design than I would have liked, and it could be frustrating to get the formatting just right.The features that make it easier to deliver emails were another area where I thought there was room for improvement. Even though SendGrid has a set of features that help increase email deliverability rates, I still noticed that some of our emails were going to spam folders. Last but not least, the reporting tools occasionally seemed a little overwhelming to me. Although having access to so much information about our email campaigns was wonderful, it could be challenging to know where to begin and how to interpret the results. Overall, I found SendGrid to be a powerful and easy-to-use tool for managing our email campaigns.

Avantages

Easy to understand and operate. In other words, adaptability. Oh, great customer support team too by the way!

Inconvénients

Crashes quiet frequently. Contact edit details doesn't get saved in one go.

Avantages

Sendgrid is easy to use. The online template are complete, we can manage all the design. Also, Sendgrid is not expensive. It's one of cheapest marketing email tool.

Inconvénients

The deliverability of emails is sometimes not good enough. Emails can go into spams also, even if we have IP package.

Avantages

It is straightforward to set up email distribution and can manage bounce-backs, spam complaints, and link tracking. It also helps to keep deliveries on time. Email authentication, including SPF, DKIM, and DMARC, is also supported.

Inconvénients

It is necessary for a developer to provide detailed documentation, including example code samples, for a beginner to understand how to use the program effectively.

Avantages

It is undeniable that the service offers numerous features. Two-factor authentication is also provided for free accounts. The free plan offers 100 mails per day, not bad.

Inconvénients

The prices are definitely high, it's easy to find more competitive prices from the competition.

Avantages

I have been using SendGrid for a couple of months now and the experience has been great. It's a reliable, cloud-based email solution that has taken all the burden off our shoulders. We no longer have to worry about building, scaling and maintaining our in-house email infrastructure.

Inconvénients

It has been functioning exceptionally well, and I have no negative remarks to make about this platform so far.

Avantages

ok this is not a free software but you can get all you want: just smtp or stats and more.. what I really enjoyed was the stats service.. If you run an e-commerce you'll be familiar with the question: "did my customer got the email?" well with sendgrid you can actually answer that question. You'll have a full report and you can easily tell if your customer got the email or something went wrong. This is something just invaluable.

Inconvénients

This is not a pricy software but you need to understand its value. if your business is not big enough maybe it will be hard to sustain. nevertheless i just can say this is the place to look even if you have a small business. unless you want to take the burden of handling smtp this software is just awesome.

Avantages

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

Inconvénients

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

Avantages

The most impactful feature of SendGrid for our business is data analysis of using both numbers and graphs to paint a very clear picture of the project performance. It is a very powerful tool we use for sending and managing emails campaigns, especially for cold email for marketing.

Inconvénients

The most challenging part of using Sendgrid for us was the integration and setup process but the customer support and YouTube videos were very helpful.

Avantages

We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us

Inconvénients

No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users

Avantages

It did work and it did send the email newsletters that we needed it to. Therefore, it wasn't a complete waste of money :D Compared to many other options for email marketing, SendGrid was one of the cheapest options (except for sending the newsletters manually through one's email) and that was one of the reasons why we went with it.

Inconvénients

It's got a lot of features, but they feel half-baked (I'm sorry, but they do.) For example, you can unsubscribe those whose emails have bounced or who unsubscribed. But in order to do that, you need to download those lists, then upload them to a special list you can call "unsubscribes" or whatever, and then, right after you've imported this list, you delete it - along with associated accounts. THIS deletes the people who bounced from your lists. Seriously?!

The annoying thing was the styling within the newsletter. I am a perfectionist, so all text sizes and everything should be consistent. However, SendGrid kept changing the styles of my text and I had to choose "Normal" several times (even after copy-pasting the text from Notepad that doesn't support formatting AT ALL). And if you click on "Edit HTML" (which I often do because it's a fast way to clean away all the annoying tags), SendGrid would convert my block to HTML and would have an entirely different set of styles for it.

Also, the support pages were written for someone who is native to this SendGrid thing and not a newbie. Despite doing email marketing for years, I had a hard time understanding what I need to do.

Alternatives envisagées 

Reply

Avantages

Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned.

Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email.

Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Inconvénients

Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues.

Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.

Avantages

integration process with our product was fairly straight forward and on-going maintenance is low cost.

Inconvénients

as a customer for more than 7 years I have been satisfied with the service. The platform, per the conversation with the customer support team, has seen a large rise in fraud and has begun banning clients regularly even when compliance hasn't completed a diligence process. This has resulted in a large amount of "false positive" cases.

When they ban your account, there is no notification. It just says you aren't authorized to access your account. Even if you are paying for Pro support you have no ability to access your account to call support. You have to submit a ticket and then wait 24 hours+ to get a call back.

Avantages

A free plan is the most attractive thing they offer. Their free plan is for life long tenure. It is easy to integrate the Send Grid with almost any software. It offers a choice to integrate using their API or connect through SMTP. Their dashboard and reports are very detailed.

Inconvénients

It seeks improvement in multiple areas like customer services, business intelligence and error messages. There user interface also confuses sometime.

Avantages

Send massive mail with this service is very simple

Inconvénients

Maybe the price for thousands mail in a month is too expensive.

Avantages

It was easy to set up, and worked perfectly until it didn't; then, customer support was non-existent.

Inconvénients

Customer support does not answer emails. Compliance team does not speak with me, I could not determine what I had done wrong. They simply left me in the lurch, and held my email hostage.

Avantages

I've used SendGrid for years. They have a 1-click "provision" feature inside the Heroku app store that starts at $0 /month until you hit profit-worthy volume (10k+ emails /month).

The API for sending transactional emails is great, however I have not tried their email marketing feature.

I'm such a big SendGrid fan, in fact, that I built a free SendGrid analytics tool that generates reports for other customers (+ myself) to send better transactional emails: https://lesstransactional.com.

Inconvénients

While building our free SendGrid analytics tool, it became apparent that the "Email Activity" API has a much lower rate limit (ie 10 requests per 5 minutes) than the regular sending APIs.

This required us to make restrictive changes to the app at the last minute, and their support team was unwilling to increase the rate limit for our use case.

Avantages

Often web hosts have email limits for websites and your contact forms or orders from your site can be shut off without warning. Using SendGrid means you can control your email services from your website and see what emails are being sent and whether they are being delivered. The SendGrid console allows you to view what emails are bouncing and which aren't being delivered (ie. fake email addresses), etc. Also SendGrid support is really great as well and will assist with how to go about securing your email using Domain Keys Identified Mail (DKIM) (or their similarly named solution of this).

Inconvénients

With you could inspect the email bodies within the SendGrid console. Unfortunately you can only search on the email subject, dates, etc, but not the email bodies.

Avantages

SendGrid was our SMTP provider for transactional emails. Using the APIs, the platform can be easily integrated with the backend system and the service can be used right away. Pricing is very attractive and can be integrated with various marketing automation platforms.

Inconvénients

Mails start reaching SPAM box after some time and there is no clear way to analyse how many email are reaching to inbox. Domain and Ip reputation cannot be tracked on this platform.

Avantages

It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved.

Inconvénients

SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive.

Avantages

If you setup everything and subscribed to one of the most expensive plans you can send mails -_- thats all!

Inconvénients

The price is not the problem but what you get is a half finished product.
In the first few months sending mails did not work at all. No error message. Nothing! We realized ofter customer complains.
There is no double optin feature at all. The best way is to use custom fields and developer who writes additional scripts to handle the customer fields.
The automation is terrible. You can only send emails after an fixed interval of 3 days. No option to change that. No option to send maisl after a click. Not even an option to delete emails in series of mails. You have to start a complete new automation. Adding just a delete button would saves hours!