SendGrid

Avantages

SendGrids high deliverability rates, solid tracking metrics and easy to use interface make it a very attractive offering in a competitive space.

Inconvénients

The pricing structure mean that scalability can be a concern, there are some sudden jumps in pricing. The step from 200k to 250k emails a month takes you from $89.95/mo to $249/mo which is a suddenly 3x cost increase, with similar 2x increases at the next intervals. Having unit-based pricing would be less stressful than suddenly crossing a threshold.

Alternatives envisagées 

Pourquoi choisir SendGrid 

Pourquoi passer à SendGrid

Avantages

Sendgrid is so seamless that if we have send one mail or a million its always reliable and send all mails seamlessly.

Inconvénients

Free Plan have strict limit for number of mail you can send, that make difficult for upgrade without testing it proper.

Avantages

Sending email without getting inside spam is best thing.

Inconvénients

Too much verification we have to do and also website is too slow.

Avantages

Use it on one of our brands and great for transactional emails

Inconvénients

User interface is not the best for marketing emails. Have to go through our dev team for amends.

Avantages

1- SendGrid provides customizable email templates.
2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications.
3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users.

Inconvénients

1- Sometimes customer support response times can be slower.

Avantages

Excellent detailed insights with filter options to track emails/SMS to customers and comprehensive Analytic features like delivery rates and click through rates.

Inconvénients

Sendgrid provides excellent services but the pricing point might become higher when high tier plans are considered which unlocks advanced features.

Avantages

Scalability, superior deliverable reliability, user-friendly API Integration and great analytics engine

Inconvénients

The cost can get a little exorbitant when dealing with high-volume campaigns - definitely a consideration for smaller firms

Avantages

The brand name for sending emails, it is a big name

Inconvénients

Without warning, they shut down their system, and then there is no one to resolve the issue. No phone number to call, their help chat bot does not have any ability to restore service to paying customers

Avantages

We used their email marketing tool for over 5 years and have found their solution to be reliable. The core functionalities work as expected and have delivered measurable results for our marketing team. Their customer support has been decent and met the SLA's stated on our contract.

Inconvénients

Their technical features have lagged in the industry. Some of their competitors have developed newer and better features to accomplish marketing tasks. Their security behind the infrastructure has been just okay, per their security reports.

Avantages

It offers rest full APIs and easy documentation for APIs

Inconvénients

Customer support of sendgrid can be very slow.

Avantages

I give double thumbs up to the fact that it automates email marketing which saves time.

Inconvénients

SendGrid had all the capabilities that enables me to automate marketing strategies even though it lack offline access.

Avantages

SendGrid is incredibly simple to use. Its ease in usability makes working with team members who are not as tech savvy, incredibly helpful. This lets more folks take on the initiative to use the platform, over having one person who really knows how to use it.

Inconvénients

The contact limit. When downloading large contact sizes, you have to be really careful about doubling up on contacts, or erasing the file but not the contacts which has been confusing for me

Avantages

Really easy to setup and integrate into our existing application and user flow. We've never had an issue with our SendGrid e-mail service, and has been incredibly reliable. Easy to track on the dashboard and analyse open rate.

Inconvénients

Gets a little expensive on mass, but compared with others it's still reasonable.

Avantages

The user interface is fairly intuitive and easy to navigate. Template and list management tools are also nice.

Inconvénients

After SendGrid was acquired by Twilio, we saw a downgrade in service. Engagement analytics were not as reliable since many spam filters were showing as clicks. It made it hard to determine which campaigns were actually successful.

Avantages

The highlights of this platform for me have been its impressive ability to integrate seamlessly with other platforms and its intuitive interface that makes it easy to handle emails at scale. But I also really liked the ease of initial configuration that allowed me to launch our campaigns quickly, thus optimizing our response times to the market.

Inconvénients

It is important to mention that at specific times I have experienced some delays in the response of technical support. However, these incidents have been minor and do not affect my overall perception of the platform.

Avantages

It is definitely a reliable tool, and does what it is expected to do.

Inconvénients

Two different areas -legacy and the rest- make processes complicated

Avantages

Quite simple to use which can sometimes lead to limitations

Inconvénients

I had several problems in sending due to differences in the database. the planning of the campaigns is non-existent within this tool.

Avantages

Simple to use and from what we've seen, great deliverability for our customer communications.

Inconvénients

Had a little complication getting setup (mixture of sendgrid account vs twilio), but thier support helped me sort it out.

Avantages

I like the forms automation features
It comes with great email management and tracking capabilities
The software makes lead tracking and management easy
It is the best for email marketing

Inconvénients

With SendGrid, we have realized so many benefits and I have no issues to raise.

Avantages

- Form customization and tags applied to contacts;
- Easy integration with Hubspot and API that enables you to sync data in an instant between tools;
- Easy to build marketing campaigns

Inconvénients

- The pricing can be a a blocker for more small sized companies

Avantages

It is a great all in one tool for sending emails in bulk

Inconvénients

The dedicated IP address is only available on the Silver or higher tied

Avantages

Sendgrid is fantastic, it is easy to setup, it works well, it sends emails securely and avoids spam filters, it allows for in-depth reporting and logs of emails on the rare occasion they need to be reviewed because an email has not been delivered.We recommend this for all of our eCommerce customers and use it ourselves, we couldn't be happier.

Inconvénients

Previously it was hard to manage several customers under one login which was frustrating, but Sendgrid listened to the requests for this feature and implemented it a few years back, we are delighted with the product

Avantages

The biggest pro is that SendGrid has a free tier -- increasingly their competitors are moving away from having one. As a result, we can use SendGrid with many sites to improve email deliverability within Wordpress for free, and it's still affordable if it's needed more.

Inconvénients

Email validation is not available until you reach the Pro level, which can be a bit pricier for smaller sites.

Alternatives envisagées 

Avantages

The API is so easy to use and implement. The dashboards and statistics is a great addition which makes our jobs easier and cuts down costs.

Inconvénients

I wish there was a plan between FREE and BASIC. I pretty much need to send around 200-300 emails a day. Free is 100 Emails per day, and the basic plan is 1000 email per day. If there was something @ half the cost to send 300 emails a day that would be perfect!

Avantages

Absolutely nothing, couldn't even sign up...

Inconvénients

Everything, because they discriminate on who signs up to them, and give no explanation for suspending your account after taking your personal information.