Boulevard

Avantages

The single unified design, the built in messenger and online booking workflow.
Compared with many established players who patch together different features with different user interface designs, Boulevard has one easy to use design. There is no jarring for the user when they switch features. It is all seamless.
The Messenger has helped reduce telephone time significantly and has about a 90% open rate. It also provides a detailed record or client requests, issues and concerns. With voice calls, notes are not always taken.
The online booking workflow has helped us increase self booking, allowing front desk to refocus time in other areas.

Inconvénients

Boulevard feature development is continuous so I always feel confident that features and improvements will be added. One area that could do with improvement is the Guest Account Management. Ideally guests would like the ability to log in and see their service history and transactions in addition to being about to book. I know though that this is an area receiving some focus now and look forward to seeing improvements in 2022.

Alternatives envisagées 

Pourquoi choisir Boulevard 

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Avantages

It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great!

Inconvénients

It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel.

Avantages

Software is easy to use, and online booking works well.

Inconvénients

Boulevard tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

Boulevard is great! It is very user-friendly both on the salon-facing side and the customer-facing side. The reports are easy to navigate and provide insight into the health of your company and the online booking widget keeps customers on your page instead of sending to a third party. The app is our favorite as we utilize that daily and the customer service is second to none in a software company.

Inconvénients

I don't care for their merchant experience much and I think the price point could improve.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

Very intuitive. Makes doing business, easy!

Inconvénients

The professional app was a little cumbersome. But it has gotten a lot better. I still would like to see more capabilities on the app.

Avantages

I love almost everything about boulevard. Appt scheduling, client profiles and the ability to text, the ease of use with the calendar and front desk tabs, reports and product management. All of it

Inconvénients

I wish there was a notification sent to service providers when a client reschedules. I’d love to have a secure link a client can use to input their credit card info. I’d love to be able to invoice through the system. I wish pictures didn’t trash on messages after a certain amount of time. I’d love to be able to choose a default name when several clients share a phone number (mothers and daughters)

Avantages

The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so.

Inconvénients

We are on the East Coast and they are on the West so sometimes our hours don’t line up.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

Very user friendly and love the marketing options to reach out to clients!

Inconvénients

The differences between the app and desktop sight. Would love to be able to text clients from the app and see ALL appointments and client details from the app.

Avantages

Ease of use. Minimal issues with the platform. Updates often. Significant amount of resources to understand the capabilities of the system, onboard staff and build out the program with the growth of the spa.

Inconvénients

Sometimes confusing when adding more services and products. Regarding to what page to initially build these services and products on. Sometimes a bunch of clicking back and forth.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Pourquoi passer à Boulevard

Avantages

The different colors and set up make it easy to view everyone’s schedules.

Inconvénients

Blocking out times with the machines can get a little tricky

Avantages

That is has all the features we need in one app. Online booking, retail, POS, texting, marketing, sales tracking, inventory...It does it all!

Inconvénients

It's very easy to double book, overbook or book a service provider out of their availability.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Pourquoi passer à Boulevard

Avantages

Boulevard has a great onboarding team and customer service. Learning the program was easy because its intuitive and the support page is very helpful.

Inconvénients

It is missing some things in the app for owners.

Avantages

Their costumer service. You guys rock!

Inconvénients

No being able to see or keep track when clients cancel :(

Avantages

I am impressed with the Boulevard product. The standout feature for me is its accesibility and ease of access. The design is user friendly and functional. The product's performance was top-notch, delivering reliable and efficient results every time. Additionally, the customer service was excellent, providing prompt and helpful responses to any inquiries.

Inconvénients

You might experience some latency in response but the customer service is always helpful.

Avantages

Very user friendly, It makes every task easy

Inconvénients

None so far. I never had a problem with it

Avantages

The automated way of sending out notifications that saves us a lot of time, the customization of the reports

Inconvénients

The commission tier of the employees is not synchronized

Avantages

Very many options and way to use!! Love when I’m notified when someone canceled or scheduled appts. I love the option to choose what notification you get.

Inconvénients

When someone moves their sport out does not notify you who moved. So then you’ll have random opening in your schedule and i don’t know who was there. It would be nice to have a button to click to see who canceled or moved from that spot.

Avantages

The app is great I can check my booking from my cell
Phone

Inconvénients

To much notification. But at the end is ok because we have the control

Avantages

That it pulls up the appointment times with ease

Inconvénients

That it resets every time I have to switch between stores

Avantages

Boulevard is easy to use and makes my job as an esthetician more smooth

Inconvénients

I am not completely satisfied with the look of the new update

Avantages

Easy to use, user friendly interface, quick updates

Inconvénients

N/a.

Avantages

The 2 way messaging, and professional look of BLVD sets it apart from other systems.

Inconvénients

Their reports need the most improvement The variety of reports do not measure up to what you would expect from BLVD. They should take a look at other systems and see these are strong points on other systems that may be the reason people hold back from becoming a BLVD User. Reports are so important for Owners and Managers who need to gather analytics in order to create benchmarks for team members.

Avantages

It's great it allows me to manage everything from scheduling appointments to the point of sale, very efficiently and without complications.

Inconvénients

Well sometimes it has been a bit slow or not very responsive in solving my problems but there is always room for improvement.

Avantages

This is the best booking software on the market. I highly recommend this product for booking, accounting, and managing your business. They have great customer service and are always available to help. Not to mention there online classes are great for teaching how to use the platform. It’s the apple of booking software.

Inconvénients

Currently their app version for iPhone and android are not as sophisticated as their online platform.

Avantages

Boulevard is easy to use for front desk and clinical staff. The multiple views and intuitive features make it easy to train new staff. It has a variety of business tracking tools that can be customized in many ways.

Inconvénients

Customer service through the chat system is not the most versed. Does have infrequent times of "downtime" which can be disruptive to business flow.