Boulevard

Avantages

The single unified design, the built in messenger and online booking workflow.
Compared with many established players who patch together different features with different user interface designs, Boulevard has one easy to use design. There is no jarring for the user when they switch features. It is all seamless.
The Messenger has helped reduce telephone time significantly and has about a 90% open rate. It also provides a detailed record or client requests, issues and concerns. With voice calls, notes are not always taken.
The online booking workflow has helped us increase self booking, allowing front desk to refocus time in other areas.

Inconvénients

Boulevard feature development is continuous so I always feel confident that features and improvements will be added. One area that could do with improvement is the Guest Account Management. Ideally guests would like the ability to log in and see their service history and transactions in addition to being about to book. I know though that this is an area receiving some focus now and look forward to seeing improvements in 2022.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Pourquoi passer à Boulevard

Avantages

Boulevard is great! It is very user-friendly both on the salon-facing side and the customer-facing side. The reports are easy to navigate and provide insight into the health of your company and the online booking widget keeps customers on your page instead of sending to a third party. The app is our favorite as we utilize that daily and the customer service is second to none in a software company.

Inconvénients

I don't care for their merchant experience much and I think the price point could improve.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

Software is easy to use, and online booking works well.

Inconvénients

Boulevard tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

The Boulevard software system has been seamless for integrating our client data, forms, services, and products. Additionally, the POS system available through Boulevard is managed in-house, reducing the likelihood of cross-software communication issues that we experienced with our last backend software program. Overall, the Boulevard software has been intuitive and user-friendly for both staff and clients alike. Boulevard's seamless technology brings in and retains clients, which maximizes the growth potential of our business.

Inconvénients

Boulevard at first may seem to be more expensive than other aesthetics/medical spa software; however, we have found that they offer many services within their bundled packages that other software companies include only as "add-ons" for additional fees -- making other software systems just as, or more, expensive than Boulevard.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great!

Inconvénients

It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel.

Avantages

I love the automated features that Boulevard provides. Boulevard makes the booking and management of services easier for the salon, stylists, and our clients.

Inconvénients

My only wish is that I could view and modify existing staff schedule patterns rather than starting over. I also wish it was easier to close the business for holidays rather than having to manage individual stylist schedules.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Pourquoi passer à Boulevard

Avantages

Very intuitive. Makes doing business, easy!

Inconvénients

The professional app was a little cumbersome. But it has gotten a lot better. I still would like to see more capabilities on the app.

Avantages

I love almost everything about boulevard. Appt scheduling, client profiles and the ability to text, the ease of use with the calendar and front desk tabs, reports and product management. All of it

Inconvénients

I wish there was a notification sent to service providers when a client reschedules. I’d love to have a secure link a client can use to input their credit card info. I’d love to be able to invoice through the system. I wish pictures didn’t trash on messages after a certain amount of time. I’d love to be able to choose a default name when several clients share a phone number (mothers and daughters)

Avantages

The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so.

Inconvénients

We are on the East Coast and they are on the West so sometimes our hours don’t line up.

Alternatives envisagées 

Pourquoi choisir Boulevard 

Logiciel antérieur 

Pourquoi passer à Boulevard

Avantages

The different colors and set up make it easy to view everyone’s schedules.

Inconvénients

Blocking out times with the machines can get a little tricky

Avantages

I like how customizable everything is. With running a medical spa & a facial bar we have a lot of specific times / treatments. It’s so easy to create and edit everything! I also love that there is a place to submit requests for changes and new ideas!

Inconvénients

The only thing I wish I could change is to make the appointment service modifiers assignable to employees! This is such a specific, weird request and it's in no way affecting how we operate on a day to day basis so I don't really care that much!

Avantages

The transfer from zenoti was easy. they were very helpful everything transfered over fine except one package and our rep went through and manually switched it themselves.

Inconvénients

The deposit feature is all or nothing. Clients that already have account credit or vouchers (packages) are still required to pay deposit and its a bit annoying for them and use to figure out how to refund. it seems like alot of cc fees for money i cant keep.

Avantages

We really enjoy how user friendly Boulevard is. We needed a software that our team could be easily trained on and simple to use. They provide so many tools for learning the system in the beginning and that helped us a lot! Their customer service is also one of the best we have come across. They are always quick to respond to questions and help solve problems. Big thumbs up!

Inconvénients

I wish that they had some modern software features like a client faced portal; with custom info for them to see past, present, and future appointments and custom appointment text reminders (this is a biggie, as most people don't check their email anymore).

Avantages

Their costumer service. You guys rock!

Inconvénients

No being able to see or keep track when clients cancel :(

Avantages

I am impressed with the Boulevard product. The standout feature for me is its accesibility and ease of access. The design is user friendly and functional. The product's performance was top-notch, delivering reliable and efficient results every time. Additionally, the customer service was excellent, providing prompt and helpful responses to any inquiries.

Inconvénients

You might experience some latency in response but the customer service is always helpful.

Avantages

Very user friendly, It makes every task easy

Inconvénients

None so far. I never had a problem with it

Avantages

The automated way of sending out notifications that saves us a lot of time, the customization of the reports

Inconvénients

The commission tier of the employees is not synchronized

Avantages

Easy use, great system. Work at a spa and use this every day, nice real time connection.

Inconvénients

The refreshes while in the middle of using

Avantages

Easy to navigate. It was easy to learn and work with

Inconvénients

no dislikes really. It helped with my business

Avantages

How detailed the options are and how responsive the team has been.

Inconvénients

The transition from square to boulevard.

Avantages

Very easy to navigate. The way we can detail clients charts

Inconvénients

Sometimes can be slow. Lots of updates that we have to catch up on

Avantages

It’s easy to navigate and easy to understand.

Inconvénients

Honestly Nothing in particular did I dislike about the app

Avantages

The layout and easy side menu make it straightforward to see my own bookings or get an overall view of the day, week, or month at the spa. The newly added access to documents and forms and the ability to update SOAP notes on the app is incredibly helpful and time saving.

Inconvénients

I can’t think of any shortcomings of this app! I love that I can text the spa via the designated number to communicate with front desk, that all the paperwork I need to view is handy from the app now, and that I get text alerts with new booking information. Best scheduling app I’ve used so far

Avantages

easy to book appointments, POS, many useful reports, great customer support

Inconvénients

down side to customer support is that texting is only option

Avantages

Boulevard is easy to use for front desk and clinical staff. The multiple views and intuitive features make it easy to train new staff. It has a variety of business tracking tools that can be customized in many ways.

Inconvénients

Customer service through the chat system is not the most versed. Does have infrequent times of "downtime" which can be disruptive to business flow.