ABC Glofox

Avantages

Logiciel très bien lorsqu'il fonctionne.

Inconvénients

Plusieurs bugs nous ont fait perdre des membres et des paiements récurrents/automatiques. Un en particulier offre des séances depuis plus d'un an à nos clients, et Glofox n'a rien mis en place pour le résoudre. Désormais, un nouveau bug empêche le renouvellement des abonnements et nos clients ne peuvent plus réserver et venir. La réponse du service client ? "Nous transferons votre demande et vous dirons quand nous aurons un retour". Un client ne peut plus travailler, mais aucune urgence chez Glofox, cela fait bientôt une semaine. Nous n'en pouvons plus.

Avantages

This application allows me fluid communication with my clients, who can book classes, receive real-time updates and manage their payments easily and comfortably from their mobile devices. This has helped me strengthen relationships with my clients and improve member retention at my studio.

Inconvénients

Sometimes I have experienced some technical difficulties, such as slow loading of the platform or failures in data synchronization. These problems don't happen often, they can be frustrating when I need to quickly access information or make changes to my schedule.

Avantages

I love that I can use one system to have my client list, book classes, take payments and manage memberships easily. I love that is easily connects to KISI so that my members get emailed access to the door as soon as they sign up!

Inconvénients

I wish it would show a better detailed list for when a client uses punches for classes or if they cancel it shows they get a credit back. I also wish that the mobile app would allow me to manage memberships a bit better. I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due.
When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track.

Alternatives envisagées 

Pourquoi choisir ABC Glofox 

Pourquoi passer à ABC Glofox

Avantages

Surface level, it looks pretty, easy to use and has a good customer user interface.

Inconvénients

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

Alternatives envisagées 

Pourquoi choisir ABC Glofox 

Logiciel antérieur 

Pourquoi passer à ABC Glofox

Avantages

Nothing, it was hard to use and the company were so unhelpful once the sales person was done with me and they had me on a yearly subscription

Inconvénients

That I spent so much money on a platform that was unnecessary for my business and the company still decided to upsell what I didn’t need. Do not sign an annual contract you will regret it. Research all your options as there are platforms for £10 a month that do the same.

Avantages

I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

Inconvénients

The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team.

Alternatives envisagées 

Pourquoi choisir ABC Glofox 

Logiciel antérieur 

Pourquoi passer à ABC Glofox

Avantages

I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration.

Inconvénients

Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you.

Avantages

It was relatively simple to use and familiar from having previous usage at another gym.

Inconvénients

The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app.

I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use.

Avantages

Setup was easy, scheduling was easy and booking for the client was easy.

Inconvénients

They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal).

Alternatives envisagées 

Pourquoi passer à ABC Glofox

Avantages

Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect.

Inconvénients

My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company.

Avantages

Price, no commitment, does everything I need and of course, the SERVICE by [sensitive content hidden]!

Inconvénients

That I can’t edit payment dates for presale myself, we have to go through the technical team.

Avantages

I don’t know. The customer service was so awful I never was able to experience their services.

Inconvénients

If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine. I sent several emails trying to get a call back to receive help with an onboarding dilemma and could not get help from Glofox. You will get someone from customer service to answer, but no one that can actually help with an issue. If you end up needing to speak to a manager, you will never get a response. Way over priced for the service you getS.

Avantages

The interface for the client looks good.

Inconvénients

Everything that matters! This is easily the worst software experience we've had after over a decade in business.

Avantages

Straight forward and easy to use. Integrates easily to your website.

Inconvénients

Online links for classes as I mentioned earlier.It would be more practical to have only add the link to the class once rather than for every instance.
It would be useful to be able to select specific client to send emails to.

Avantages

[sensitive content hidden] was brilliant, he was so insightful and a genuine expert in the world of fitness!

A great piece of software that sells itself but also has a great team around as well.

Inconvénients

There are tier systems understandable, I would say the jump in price between tiers is fairly signifiant

Avantages

It's easy to use as for clients, as for staff members.

Inconvénients

I can't have a full access on my phone app. For all major tasks I need laptop.

Avantages

Glofox is really interactive ans easy to use

Inconvénients

certain functions such as categorization of products are not well developed

Avantages

Operating system was average. Better user experiences for a lot less

Inconvénients

I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning

Avantages

Really user friendly and intuitive system.

Inconvénients

Wasn't completely aware about how the payouts work or that there was additional fees.

Avantages

Seamless look and can add your own branding to make it look unique

Inconvénients

Slow customer service reply. Sometimes things are missed.

Avantages

Easy to set up at first, got all the functions I wanted for my business

Inconvénients

Sometimes a bit difficult to understand some functions of the app

Avantages

For us, the price of the platinum level subscription plus fully branded app was what got us over the line. It is more affordable than other software. It is also much more user friendly for us as a studio, and for our clients. The web integration is also great. Can definitely see why everyone is using glofox!

Inconvénients

Initially it was extremely hard to get in contact, and get a demo call. But once I received the right contact information, the process was very quick.

Avantages

The straight forward layout - easy interaction

Inconvénients

So far there is nothing to dislike. It has been easy and straight forward to use.

Avantages

Customer engagement and support. Ease of use of platform overall.

Inconvénients

Initial pricing and ongoing costs is relatively high for small businesses and start ups

Avantages

Although i have only today signed up to glofox for my new yoga studio, i am overwhelmed with the support on offer :) Both reps who i spoke with are so nice and helpful! Shout out to [sensitive content hidden], who has explained everything perfectly and making me feel like the whole Glofox team is supporting me! Thanks so much!

Inconvénients

no issues at this moment in time, although i am very early in my journey with glofox