ABC Glofox

Avantages

Logiciel très bien lorsqu'il fonctionne.

Inconvénients

Plusieurs bugs nous ont fait perdre des membres et des paiements récurrents/automatiques. Un en particulier offre des séances depuis plus d'un an à nos clients, et Glofox n'a rien mis en place pour le résoudre. Désormais, un nouveau bug empêche le renouvellement des abonnements et nos clients ne peuvent plus réserver et venir. La réponse du service client ? "Nous transferons votre demande et vous dirons quand nous aurons un retour". Un client ne peut plus travailler, mais aucune urgence chez Glofox, cela fait bientôt une semaine. Nous n'en pouvons plus.

Avantages

This application allows me fluid communication with my clients, who can book classes, receive real-time updates and manage their payments easily and comfortably from their mobile devices. This has helped me strengthen relationships with my clients and improve member retention at my studio.

Inconvénients

Sometimes I have experienced some technical difficulties, such as slow loading of the platform or failures in data synchronization. These problems don't happen often, they can be frustrating when I need to quickly access information or make changes to my schedule.

Avantages

I love that I can use one system to have my client list, book classes, take payments and manage memberships easily. I love that is easily connects to KISI so that my members get emailed access to the door as soon as they sign up!

Inconvénients

I wish it would show a better detailed list for when a client uses punches for classes or if they cancel it shows they get a credit back. I also wish that the mobile app would allow me to manage memberships a bit better. I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due.
When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track.

Alternatives envisagées 

Pourquoi choisir ABC Glofox 

Pourquoi passer à ABC Glofox

Avantages

Surface level, it looks pretty, easy to use and has a good customer user interface.

Inconvénients

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

Alternatives envisagées 

Pourquoi choisir ABC Glofox 

Logiciel antérieur 

Pourquoi passer à ABC Glofox

Avantages

Easy to use for the member's to book, get confirmations and see their booking on the app. Great back end information and easy to use for the owner

Inconvénients

Nothing, everything is easy to set up and the app can be customised to your business

Avantages

From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving!

Inconvénients

There is no instagram link option for your profile (only Facebook and Twitter).

Alternatives envisagées 

Pourquoi passer à ABC Glofox

Avantages

I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration.

Inconvénients

Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you.

Avantages

It was relatively simple to use and familiar from having previous usage at another gym.

Inconvénients

The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app.

I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use.

Avantages

Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect.

Inconvénients

My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company.

Avantages

Setup was easy, scheduling was easy and booking for the client was easy.

Inconvénients

They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal).

Alternatives envisagées 

Pourquoi passer à ABC Glofox

Avantages

All of the help from [sensitive content hidden] was absolutely amazing! As someone who has never had any business experience before, this whole process was overwhelming however [sensitive content hidden] managed to make every situation simple, he was always there to answer any questions straight away and never left me waiting. he gave me great advice and i cant thank him enough!

Inconvénients

none, everything was straight forward and simple to understand and i was never left feeling unsure

Avantages

The ability to send and receive emails as well as the ability to do marketing work flows

Inconvénients

Too new user to tell but hopefully none

Alternatives envisagées 

Pourquoi passer à ABC Glofox

Avantages

Easy to see leads, bookings and revenue.

Inconvénients

The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up

Avantages

I like the convenience of the app. It saves me so much time in relation to booking appointments and I love that it facilitates pre pay options so I am assured that I will get paid for a booking.

Inconvénients

I would like to be able to do more with the app, eg add class credits to someone's account or add a new class time as this can only be done through the desktop computer.

Avantages

[sensitive content hidden] was brilliant, he was so insightful and a genuine expert in the world of fitness!

A great piece of software that sells itself but also has a great team around as well.

Inconvénients

There are tier systems understandable, I would say the jump in price between tiers is fairly signifiant

Avantages

Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing.

Inconvénients

There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future.

Avantages

Automated emails, easy booking system, easy onboarding with [sensitive content hidden]

Inconvénients

Cannot operate easily from phone or ipad

Avantages

Their values and the way they treat me.

Inconvénients

That I couldn’t continue because of my personal situation

Avantages

[sensitive content hidden] was very helpful and patient. She took time to walk through the steps.

Inconvénients

There are so many steps and videos to go through.

Avantages

Staff have provided a lot of support and are very knowledgeable about the program. They are attentive and have provided a great experience. We had onboarding specialist [sensitive content hidden]

Inconvénients

We have not had a negative experience yet.

Avantages

Seamless look and can add your own branding to make it look unique

Inconvénients

Slow customer service reply. Sometimes things are missed.

Avantages

The membership renewal and signing up is very helpfull and easy to keep on top off with the dashboard also having the shop on the app is good.

Inconvénients

Trying to get members to use the app sometimes people come back and say they can't sign up

Avantages

Glofox is easy for our customers and staff to use and navigate. We use it for our Fitness Center. Our center has ~350 members who use it for class bookings and private training. We offer ~40 unique group exercise classes a week (included in membership), have private pickleball court rentals, and special one-off classes that members can book for an additional charge. It's very easy for members to book and cancel classes, and it's easy for us to create them. We appreciate how easy the admin dashboard is. We also love having a branded app to represent our company.

Inconvénients

We had to jump through hoops a little bit initially while trying to move everyone over - there were mostly issues with our check-in kiosk and the Glofox barcodes. Clients would be missing a waiver and it wouldn't scan them in, but it wouldn't alert them that they needed the waiver signed either. We have to manually generate barcodes for some clients because they wouldn't scan in.

Avantages

The tool that let me run legitimate business

Inconvénients

I Haven’t found anything negative so far

Avantages

Although i have only today signed up to glofox for my new yoga studio, i am overwhelmed with the support on offer :) Both reps who i spoke with are so nice and helpful! Shout out to [sensitive content hidden], who has explained everything perfectly and making me feel like the whole Glofox team is supporting me! Thanks so much!

Inconvénients

no issues at this moment in time, although i am very early in my journey with glofox