Mindbody
4,0
(2865 avis)
Mindbody est une solution cloud de gestion de club et de planification de rendez-vous conçue pour les besoins des...
Software Advice propose des recherches objectives et indépendantes ainsi que des avis d'utilisateurs vérifiés. Nous recevons parfois un paiement lorsque vous consultez la page d'un éditeur via nos liens.
En savoir plus
En savoir plus sur Pabau
Pabau est une solution cloud de gestion de cabinet conçue pour les cabinets de soins de santé de toutes tailles, des grandes équipes aux praticiens indépendants, au Royaume-Uni. Elle permet de gérer les plannings, de créer des notes de traitement, de traiter les factures et les paiements, de gérer le marketing, etc.
Pabau - Prix
Pabau n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Pabau est disponible à partir de 28,00 $US/mois.
À partir de :
28,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui
Produits similaires à Pabau
Jane
4,8
(438 avis)
Jane est une solution de gestion de cabinet qui aide les cliniques de santé et de bien-être à rationaliser les...
Zanda (formerly Power Diary)
4,6
(196 avis)
Power Diary est un logiciel de gestion de cabinet en ligne pour les cliniques médicales. Il comprend la gestion des...
Acuity Scheduling
4,8
(5695 avis)
Acuity Scheduling est une solution logicielle de planification de rendez-vous hébergée dans le cloud qui permet aux...
Ovatu
4,8
(142 avis)
*Version d'essai gratuite de soixante jours* Ovatu est un fournisseur de logiciels de réservation de salon de classe...
Fresha
4,8
(1427 avis)
Approuvé par plus de 450 000 professionnels dans plus de 120 pays, Fresha est le logiciel de réservation n° 1 au monde...
Timely
4,7
(705 avis)
Timely est une solution cloud de planification de rendez-vous qui offre ses services aux professionnels indépendants et...
Vagaro
4,7
(3454 avis)
Vagaro est une solution cloud de gestion d'entreprise de salon, de spa et de fitness qui permet aux professionnels de...
ClinicSoftware.com
4,6
(12 avis)
ClinicSoftware.com est une solution de gestion tout-en-un pour les cliniques, les spas et les salons qui offre une vue...
Calendly
4,7
(3901 avis)
Calendly est un outil de planification. Des entrepreneurs aux équipes de vente, en passant par la réussite des clients,...
Pabau - Avis
Évaluation des fonctionnalités
Loading...
Tous les avis sur Pabau
Filtrer par :
Classer par :
481 avis
Basanta
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
4,0
Publié le 27/12/2024
Streamlined Customer Management
The software proved effective in managing bookings and customer communication, which enhanced our organization and customer service
Avantages
The software's ability to track reservations and streamline communication with customers was a significant advantage
Inconvénients
What we liked least about Pabau for our café was that some features felt more tailored to larger businesses or medical practices rather than small food and beverage establishments.
Erika
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 26/11/2024
Best business app
Great experience, really enjoying what pabau can offer to our clinic.
Avantages
Easy to work is like next generation app for clinics , has everything in ine for clinics
Inconvénients
Would love if pabau would have phone line so if problem could call .
David
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3,0
Publié le 01/09/2024
Not something I would choose again
All a bit rubbish and disappointing to say the least
Avantages
Functionality - low number of steps to navigate
Inconvénients
Promises a lot but doesn't deliver - Lots of glitches - very poor customer service - mega expensive compared to market leaders like Cliniko
Alternatives envisagées
Zanda (formerly Power Diary)Pourquoi choisir Pabau
Practicepal was old tech trying to support too many add on functions and it became mega slow, crashed frequently, and lost data.Pourquoi passer à Pabau
Because Pabau assured us that switching would be fairly simple and only take 1-2weeks maxRéponse de Pabau
Hi David, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 02/10/2024
Natasha
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 11/09/2024
[sensitive content hidden] deserves a pay rise!
Difficult with the technical side but have had a great experience with [sensitive content hidden]
Avantages
A lot of the automated features such as consent, medical, reminders, follow ups, reviews
Inconvénients
Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive
Réponse de Pabau
Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
Répondu le 02/10/2024
Alina
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 19/12/2024
Great experience
Very good , [sensitive content hidden] recently was very helpful. Thanks
Avantages
Professional attitude, costumer care, its a huge software with lots of options
Inconvénients
Sometimes it can be difficult to understand , more for people with IT skills
Jason
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 22/11/2024
Pabau switch success
It has been a good experience and it's great there is always someone you can contact
Avantages
has all bases covered and continues to develop
Inconvénients
There are still some features in development.
I would like more free marketing as this is another expense that other systems do not charge for
Luka
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 18/12/2024
Streamlined and Efficient – A Must-Have for Any Clinic!
Avantages
Pabau has been an incredible addition to our clinic operations. The ability to book appointments effortlessly, securely manage patient data, and track their entire journey has been a game-changer. It’s user-friendly, intuitive, and makes our day-to-day tasks so much more organized. Our team and clients love the smooth experience! Pabau truly helps us provide exceptional care without the administrative stress.
Inconvénients
Nothing - set up process is easy and full support is provided!
LUKE
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 25/11/2024
Decent app
Avantages
Structure and all in one service. Ticks the box
Inconvénients
NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.
Corina
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 07/11/2024
Good booking system
Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized and professional. We also use Pabau’s automated reminders, which clients appreciate and reduce no-shows significantly.
Avantages
Pabau has allowed us to focus more on delivering exceptional service to our clients by making our backend operations much more efficient and professional.
Inconvénients
One minor area of improvement would be the learning curve; there are a lot of features to explore, so onboarding took some time. However, their support team has been responsive and helpful, answering our questions promptly and even offering training sessions.
Marcus
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 29/11/2024
Pabau Review
Brilliant and has made our clinic booking and reporting system much more efficient.
Avantages
Incredibly helpful and attentive to my requirements.
Inconvénients
N/A. I have not had a bad experience at all!
Elizabeth
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 07/05/2024
Lots of workarounds
It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back
Avantages
It is a one stop shop and allows us to manage bookings, records and finances all in one place
Inconvénients
We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports
Alternatives envisagées
JanePourquoi choisir Pabau
price and functionality were better than lumeonPourquoi passer à Pabau
price and functionality/ look and feel of calendarRéponse de Pabau
Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 26/07/2024
Dr
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5,0
Publié le 29/07/2024
Fantastic Team—Incredibly Helpful with Setup
Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Avantages
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Inconvénients
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Réponse de Pabau
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 07/08/2024
Maryam
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
2,0
Publié le 24/06/2024
Poor customer service
Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!
Avantages
I had used it at a different practice and wanted to stay consistent
Inconvénients
Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.
Réponse de Pabau
Maryam
We both know this review is littered with inaccuracies and we communicated on email and showed our team had in fact been more than helpful with your issues. The nature of development is some issues take longer to solve than others based on priority and how many clients are impacted, we are more than happy to deal with clients and work with them to make the system better , but when faced with nothing but lies from someone who supposedly understands how reviews can impact a business it’s surprising you have taken it upon yourself to not only give an inaccurate review, but may put others off by the fact you have downright lied. Our offboarding team will be in touch to help you find a new provider as clearly Pabau is not for you.
Répondu le 02/07/2024
Michael
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
4,0
Publié le 22/05/2024
Pabau after one year
Overall very good. There are a few elements mentioned above which would bring it into excellent all round for me.
Avantages
I like the ease of moving from clinical notes to photos to appointments to admin - all smoothly transition. Photos are easy to import and show side by side.
Inconvénients
I would like easier direct entry to fields such as medical history, family history, social history rather than only have it automated from the medical questionnaire form.
Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc
Réponse de Pabau
Hi Michael, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including help with automating medical forms and results) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 25/07/2024
Sarojben
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4,0
Publié le 25/07/2024
Attractiveness for Pabau's Software Use
Avantages
All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.
Inconvénients
Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.
Réponse de Pabau
Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 31/07/2024
David
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 11/09/2024
[sensitive content hidden] fixes everything!
challenging start but now we love it!!!!
Avantages
Variety of functions and can speak to a real person for help
Inconvénients
difficult to learn, very technical, but [sensitive content hidden] has held our hand through it
Réponse de Pabau
Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
Répondu le 02/10/2024
Edgar
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 14/06/2024
Simplifies Clinic Operations with Ease
Avantages
What I liked most about the Pabau app is its user-friendly interface and comprehensive patient management system. The appointment scheduling feature is particularly impressive, allowing for seamless booking and automated reminders. Additionally, the app’s ability to integrate with other systems and its robust reporting tools make it an invaluable resource for managing my practice efficiently
Inconvénients
What I liked least about the Pabau app is the occasional lag when accessing certain features, which can slow down workflow. Additionally, the initial setup and customization process was a bit complex and time-consuming. It would be beneficial if the app had more intuitive navigation and streamlined onboarding for new users.
Réponse de Pabau
Hi Edgar, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (including setup help), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Regarding your feedback: We've been working extremely hard on the development of new features and overall speed. Although rare, please contact us if any issues.
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 26/07/2024
Megan
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 08/10/2024
Great for small - medium sized businesses!
Avantages
I like that Pabau is cloud based and easy to navigate. The training videos are really helpful and customer support is straight forward and quick to respond.
Inconvénients
When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.
vicky
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 22/05/2024
Using Pabau
I am happy with Pabau and support is very good
Avantages
Paperless system that is GDPR compliant. All patient note on one system which all staff have access to
Inconvénients
Reports are not user friendly and I have a hard time navigating them
Réponse de Pabau
Hi Vicky, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and specifically around reporting) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We would love to hear more from you regarding your ideas for improvement. Please don't hesitate to reach out and let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 25/07/2024
Birju
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
4,0
Publié le 15/04/2024
Great potential, once bugs and usability by clients and practice user have been resolved
Very very frustrating to begin with and losing customers recently as the booking system just wasn’t working. This has made us furious and if not resolved then shall start to look elsewhere.
Avantages
Options to be able to make the program unique to our business.
Inconvénients
Way too many glitches and parts that simply don’t work nor are user friendly.
Réponse de Pabau
Hi Birju, thanks for your feedback. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We are working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 29/07/2024
Roshan
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5,0
Publié le 14/03/2024
The best System for healthcare
10/10 - Pabau has been super helpful with our clinic
Avantages
Pabau is very easy to operate and we have everything in one place from patient documents to invoicing/Billing and scheduling. I have been working in healthcare for such a long period of time and Pabau is the best system I have used to far.
Inconvénients
I honestly can not find any con in pabau .
Réponse de Pabau
Thanks for the super review Roshan - please encourage your colleagues to also leave a review and send proof of this to [email protected] and you will receive 1000 SMS credits per review.
Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
Répondu le 08/04/2024
Neetika
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5,0
Publié le 19/05/2024
Pabau is a learning curve but is delivering on its promises
Avantages
Customer support is really easy and responsive
Inconvénients
There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.
Réponse de Pabau
Hi Neetika, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and to optimize the entire system) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 25/07/2024
Celeste
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
5,0
Publié le 19/06/2024
It's great if you know how to navigate it.
It's relatively simple and easy to use, with the help of customer support they make solving problems easy.
Avantages
Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.
Inconvénients
There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.
Réponse de Pabau
Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.
On top of that, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
Répondu le 25/07/2024
Ayesha
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
4,0
Publié le 12/09/2024
Overall Good Experience
Overall experience with Pabau is good. I'm hoping It will improve more after using pabau 2
Avantages
Reporting system is amazing. You can create so many reports and instant.
Inconvénients
There's no contact number to speak to the agent or customer service. Using online chat causes delay in operations
Réponse de Pabau
Hi Ayesha, thanks for the review. Regarding your feedback - To help you with the setup, and get the most out of Pabau, as well as resolve anything outstanding - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Répondu le 02/10/2024
Anne-marie
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
1,0
Publié le 28/11/2023
Appalling customer service Avoid
Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again based on their complete lack of customer service or support .
Avantages
Cannot comment as we are experiencing multiple problems with this platform
Inconvénients
Recent software update has been an utter disaster.
No notification received that this was happening
Made online booking inoperable
Patients could book into dates and times we weren’t open
It would take random amounts from patients payment method despite us completing the settings
Absolutely appalling customer service
There is no phone number no one would answer emails
Absolutely awful experience which is still ongoing .
Avoid
Réponse de Pabau
Hi Anne-Marie
As a long term user of Pabau and knowing you personally its a shame that you have felt the need to leave a review given how well Pabau works for your business. The online bookings were commuicated, but often setup was not done well by the user, which caused problems. I can see that you have been using the system without issue now for some time, so hopefully your review can be updated. If you are still having issues reach out to [email protected] and the guys will be happy to help.
Kane
Répondu le 09/04/2024
Catégories connexes
- Logiciels pour centres de cure
- Logiciels de dossier patient informatisé (DPI)
- Logiciels de chirurgie esthétique
- Logiciels de communication avec les patients
- Logiciels de dermatologie
- Logiciels de portail pour patients
- Logiciels pour spas
- Logiciels pour ostéopathes
- Logiciels de gestion pour cabinet médical
- Logiciels de gestion des cas médicaux
