En savoir plus sur Pabau

Pabau est une solution cloud de gestion de cabinet conçue pour les cabinets de soins de santé de toutes tailles, des grandes équipes aux praticiens indépendants, au Royaume-Uni. Elle permet de gérer les plannings, de créer des notes de traitement, de traiter les factures et les paiements, de gérer le marketing, etc.
Pabau Logiciel - 1
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Vidéo de Pabau
Pabau Logiciel - 1 - aperçu
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Pabau - Prix

Pabau est disponible en version gratuite et propose un essai gratuit. La version payante de Pabau est disponible à partir de 25,00 $US/mois.

À partir de :
25,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

Produits similaires à Pabau

Pabau - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,5
Simplicité
4,3
Support client
4,5
Elizabeth
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 17/09/2021

Great for managing multiple services

Pabau have helped us manage multiple items in one place.

Avantages

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Inconvénients

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Alternatives envisagées 

Jane

Pourquoi choisir Pabau 

They were very expensive and used to charge per person which for us became ineffective and were not willing to help on any development.

Pourquoi passer à Pabau

flexibility to develop

Réponse de Pabau

Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Répondu le 29/09/2021
Oyin
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
3

5
Publié le 26/07/2022

Pabau software does most things well

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Avantages

A lot of features.
Before and after pictures
A lof of templates to choose from.
Support team willing to integrate any pdf form and help customise to your brand

Inconvénients

Customer support not always accessible.
Would have preferred a dedicated number to call, opening hours etc.
A lot of communication is via email or a request for a call back.
Not suitable when the software isn't responding or you need quick fixes.
Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations
Ipad necessary for patient journeys function

Alternatives envisagées 

Vagaro et Timely

Pourquoi passer à Pabau

Seems to have the most features Before and After picures are crucial for us and eliminates a lot of the competition.

Réponse de Pabau

Hi Oyin,

I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback.

In particular, your points about better highlighting our educational resources to new users will be actioned upon.

I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists.

Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

Répondu le 16/08/2022
Brett
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1
Publié le 15/03/2024

Absolutely horrific

We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Avantages

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Inconvénients

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Réponse de Pabau

Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider.

For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/

Répondu le 09/04/2024
Ellysa
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 20/09/2021

Why I subscribed to Pabau

The on boarding and training team have been very professional and prompt with correspondence.

Avantages

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Inconvénients

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Alternatives envisagées 

Power Diary

Pourquoi choisir Pabau 

I have used timely in another practice and while user friendly it lacked the additional features beneficial to my aesthetics business

Logiciel antérieur 

Timely

Pourquoi passer à Pabau

More feature to grow my business

Réponse de Pabau

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Répondu le 29/09/2021
Giorgia
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 26/08/2021

Great software

I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

Avantages

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings.
What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

Inconvénients

I would have preferred if the payment system could offer more methods rather than just Stripe.
This might be something the developers can look into it.

Réponse de Pabau

Thank you so much Giorgia!
We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

The idea for more payment providers is excellent!
Do feel free to give any idea you have on how to improve at out community page.
We love hearing from you!

https://community.pabau.com/

Répondu le 01/09/2021

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