Jane

Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra.

Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à [email protected]. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane.
-Caitlin au nom de l'équipe Jane.

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?

Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.

We are so lucky that you chose Jane and we hope there are many more years ahead of working together.

-Caitlin on behalf of Jane

Thank you for sharing such a thoughtful review of Jane! We’re thrilled you’ve loved your experience over the past three years. Hearing that our customer service team has been helpful means the world to us—we’ll share your kind words with them!

We know setting up chart notes can feel overwhelming at first, but we’re glad shared templates and easy updates have made it smoother for you. Feedback like yours helps us keep improving!

It’s amazing to hear how Jane saves you time with automation and online booking, allowing your single-provider clinic to run without extra admin staff—so inspiring!

Thank you for appreciating our updates, feature testing, and voting system. We love empowering users to shape Jane into a tool that truly works for them.

David, thank you again for trusting Jane to support your clinic and patients. We're always here if you need us!

-Caitlin, on behalf of Jane

Hey Colleen. Thank you for sharing your experience with Jane—we appreciate you taking the time to leave such thoughtful feedback. It’s awesome to hear you enjoyed the intake process for clients and found our Template Library helpful.
That said, we’re sorry to hear that setting up your practice was complicated. It sounds like the process was frustrating for you, especially with the hiccups around creating a test client and being locked out of your account. Ugh, that’s definitely not the kind of first impression we want anyone to have. We’re glad our Support Team was able to lend a hand and was kind in the process, but understand how tough that must have been during such an important stage of getting started.
We’re grateful to you for giving Jane a go and trusting us to support your practice—even if it didn’t end up being the right fit this time. Wishing you all the best as you move forward, and if the stars align, we’d love the chance to reconnect down the road.

-Jane Team

Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision.

Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team.

We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead!

-Caitlin, on behalf of Jane + the team

Hi Dona. Wow, thank you so much for the glowing review! We LOVE, LOVE, LOVE that you LOVE Jane. 💚 It’s such a joy to hear how easy you’ve found Jane to use and that you think it’s one of the best EHRs out there. Your kind words about the customization really made the whole team’s day. 😊

Starting your own practice is such an exciting time, and we can absolutely understand how every expense adds up. Have you had a chance to check out our Balance Plan yet? It was created specifically with practitioners like you in mind who are building their client base or working part-time. It’s also flexible, so you can move plans whenever your practice grows. Either way, we're always open to listen to more feedback if you have it.

Thanks again for taking the time to share your experience with us. It truly means the world that you’ve trusted Jane to help support your practice. We're always here cheering you on, and hope to see you again!

-Caitlin, on behalf of Jane

Bridget, thank you so much for sharing this fantastic review! We’re thrilled to hear that Jane has been such a valuable addition to your clinic—that’s exactly what we strive for. :)

Your note about checking if appointments are up to date is interesting and could be worth looking into. If you’re open to it, our support team would be more than happy to investigate further. Feel free to share any details, and they’ll gladly take a closer look to make sure everything is all good.

We’re truly grateful that you’ve chosen Jane as part of your clinic’s team and that we get the privilege of helping you focus on what you do best—caring for your patients. Thank you for your trust, and again for taking the time to share this with us!

-Caitlin, on behalf of Jane

Hi Jill. Thank you so much for taking the time to leave such a thoughtful review! We’re so glad to hear that you found Jane user-friendly and that it made scheduling for both clients and staff a breeze. It’s wonderful to know that Jane was able to simplify your administrative tasks in your role as an admin assistant at the salon. While Jane isn't often a great fit for salons, your insight is incredibly valuable as we continue to grow and refine Jane to meet diverse needs across different fields.

It’s truly an honor to have played a small part in making your workday a little easier, and we’re so grateful for the trust you placed in Jane to help run things. If there’s anything we can do for you in the future or any other feedback you'd like to share, we’d absolutely love to hear from you again.

Thank you again, Jill, for sharing your experience with Jane. Wishing you all the best in your future endeavors!

-Caitlin, on behalf of Jane

Stacey, thank you so much for your kind words and for trusting Jane to support your counselling practice! We're glad to hear that Jane is providing everything you need in one place, from secure and confidential information storage to telehealth and billing. It’s always so rewarding to know that Jane is making things easier for your practice so you can focus on your clients. :)

We really appreciate your feedback about the mobile app, too. Just to clarify, are you referring to the mobile app for patients, or the mobile experience for providers? Either way, we’d love to hear more about what could be improved to make it work better for you. We’re always looking for ways to improve, and your insight helps guide those decisions.

Thanks again for taking the time to share your experience, Stacey. It means a lot that you’ve chosen Jane to help run your practice—we’re so grateful to play a part in supporting you and your clients!

-Caitlin, on behalf of Jane

Hi Nadine. Thank you for sharing your thoughts and for highlighting some of the things you appreciated about using Jane, like the flexibility of staff access levels. We’re so glad you found that valuable!

We also hear you on pricing being a factor when choosing your software and the amount of options feeling like too much for some. Your feedback is incredibly important, and we truly appreciate you taking the time to be open with us about your thoughts. Affordability and ease of use are things we’re always reflecting on, so I’ll make sure to pass along your comments to our team.

It’s really wonderful to hear that you’d consider using Jane again in the future, and we’d love to welcome you back one day. Thank you so much for allowing Jane to be a part of running your clinic and ensuring you could focus on your clients.

Wishing you all the best in your endeavors! Please don’t hesitate to reach out if there’s more we can do for you in the future.

-Caitlin, on behalf of Jane

Hi Crystal, thank you so much for taking the time to share your experience with Jane! We're over the moon to hear you find Jane user-friendly and that the reporting features are working well for you. But the real star of your review is Gwen! 😄 We can't thank you enough for your kind shoutout to her. You can bet we’ve shared your lovely feedback with both Gwen and her manager to celebrate her amazing work!

We also really appreciate your feedback about external payment processing solutions. While it’s not something we’re looking into just yet, I’ll make sure your suggestion gets passed on to our Product Team—hearing what matters to you is how we grow, so we’re always listening.

Thanks again for trusting Jane to help run your clinic and allowing us to be part of your journey. Knowing Jane helps free you up to focus on your clients is exactly what we aim for—so here’s to many more smooth days ahead!

-Caitlin, on behalf of Jane

Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear!

You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025.

Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years!

-Caitlin, on behalf of Jane

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Hey Taylor! Thanks so much for leaving a review for Jane! It’s awesome to hear how Jane’s been helping you book appointments with your favorite clinics—no phone calls or emails needed. We love that for you!

We also really appreciate your feedback about the search function. Fun fact: we’re currently beta testing our first Mobile App for patients, and we’re crossing our fingers it’ll make things even easier for you.

Hearing from patients like you is such a treat. Don’t get us wrong, we absolutely love feedback from our customers—the amazing providers and practitioners at the clinics you visit—but there’s something extra special about hearing how Jane is making life easier for patients too. It’s another great reminder of why we do what we do.

Thanks again for sharing your experience, and we hope Jane keeps making your booking process smoother!

Caitlin, on behalf of Jane

Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :)

-Caitlin on behalf of the Jane Team

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day!

We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out!

Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more.

-Caitlin on behalf of the Jane Team

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations.

Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it.

We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Thank you so much for your thoughtful review, Cole! We’re thrilled to hear that Jane has been the perfect EHR system for your chiropractic clinic. Your kind words about our support and responsiveness truly made my day—I’ll be sure to share them with the team!

Our mission has always been to make life easier for professionals like you, who dedicate their time to caring for their communities. Knowing that Jane helped make opening your clinic a smoother experience means the world to us.

We’re especially delighted to hear that Jane has made your note-taking quicker—such an essential part of running a successful clinic. Saving you time where it matters most is exactly what we strive for.

If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. Thank you for trusting Jane to support your clinic—we’re wishing you continued success!

-Caitlin on behalf of the Jane team

Thanks so much for sharing your experience with Jane, Andrea! It’s awesome to hear you’ve enjoyed working with our Support Team—we’ll make sure to pass your kind words along.

Your note about the rating system in our email platform is super helpful, and we’ll take a closer look at it. Thanks for flagging that for us!

We really appreciate the thoughtful feedback you’ve shared. We’re truly sorry to hear about the frustration you ran into with staff members not being able to create their own treatments and classes in Jane, and it’s tough to hear this resulted in losing a team member. While I don’t believe we currently have plans to adjust the access levels for creating treatments, I’ll be sure to bring this up with Product to consider in the future.

Your feedback means so much to us. It helps us grow, learn, and improve for you and everyone in our community. Thanks for trusting Jane to be part of your journey—we’re grateful to have you with us!

– Caitlin, on behalf of Jane

Hi Andrew. Thank you for taking the time to share such a detailed and honest review of your experience with Jane. We're happy to hear that, overall, Jane has been working well for you and that you’ve found the platform visually appealing.

That said, we’re sorry to hear that some aspects of the platform have caused frustration and impacted your overall experience. We deeply value your commitment to working through those challenges and sharing your thoughtful feedback with us.

Insights from providers and even their patients and clients are incredibly important in helping us understand what’s working well and where we can improve. While we can’t always act on every piece of feedback, we carefully review each one, ensuring the right teams see and consider what our customers and their clients are saying.

Thank you again for helping us grow and improve—we truly appreciate your support!

-Caitlin, on behalf of Jane + the team

Hi David. Wow, thank you for such an incredible and thoughtful review! We genuinely appreciate you taking the time to share your experience with us, and we’re over the moon to hear that Jane has made such a positive impact.

Ha, we love your Y2K analogy and are so thrilled to hear the move to Jane felt seamless for your clinic! Helping set up new customers and making the process as stress-free as possible is something we love to make happen, so it’s wonderful to know that came through.

It also means the world to us that our Support Team left such a great impression. We’re lucky to have such a knowledgeable and dedicated team working with us, and we’ll be sure to pass along your kind words to them!

Thank you so much for giving us the opportunity to help you and your team run your clinic and for placing your trust in Jane. We’re so glad to be a part of your day-to-day, so you can focus on what truly matters most: caring for your clients and patients.

-Caitlin, on behalf of Jane

Hey Stefanie. A huge thank you for sharing your insightful feedback about your experience with Jane! We're over the moon to hear that you’re finding Jane user-friendly and efficient—it's all about making your life easier when managing appointments and getting as much out of your precious time as possible. Your kind words really motivate us to keep improving what we d :)

We truly appreciate you mentioning the hiccup with not receiving those confirmation emails. We know how crucial it is to have that peace of mind knowing your appointments are locked in. We're on it and would love to dive deeper into this with you. Please feel free to drop us a line at [email protected] so we can sort it out and keep your experience as smooth as possible.

Thanks for choosing Jane to help run your clinic. We're excited about making your days easier and being part of your journey. If there's anything more we can do, just let us know—your feedback is what helps us grow!

Caitlin on behalf of Jane

Wow, thank you so much for your kind words, Deborah! It honestly makes our day to hear that Jane has been easy to use and that merging records has been smooth sailing for you. Those unique patient account issues can be such brain-teasers, so we're always happy to help get them off your plate.

We’re so grateful you’ve had such a positive experience with Jane—it’s why we do what we do. And just so you know, we’re always here if you ever need a hand with anything down the road.

Thanks again for trusting us to be part of your clinic’s journey. We’re genuinely honored to support the incredible work you do and to help you focus on what really matters—your patients.

-Caitlin, on behalf of Jane + the team

Goodness, this is such a lovely review, Andrea! Thank you for taking the time to share your experience with Jane and our Support Team so far, and in such a positive way. :) We're so happy to hear you've had such great interaction with our team so far, to the point where you remember their name and comment - we've passed this along to celebrate her! We hope we can continue to make your days easier and a little more delightful. Thank you for choosing Jane and for allowing us the honour of being on this journey with you and your clinic. <3

-Caitlin, on behalf of Jane