Jane

Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra.

Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à [email protected]. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane.
-Caitlin au nom de l'équipe Jane.

Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you.

Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers.
-Caitlin on behalf of the Jane Team

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.

Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)

Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!

-Caitlin on behalf of the Jane team

Ali here, co-founder and Co-CEO of Jane.

Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews.

Infuriatingly, this return would have happened in the same way regardless of what processor you were using.

Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss.

We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair.

Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid.

This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for!
We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community.

-Caitlin on behalf of Jane