En savoir plus sur Jane

Jane est une solution de gestion de cabinet qui aide les cliniques de santé et de bien-être à rationaliser les opérations liées à la prise de rendez-vous, à la facturation, aux organigrammes, etc. Elle permet aux patients de visualiser et de choisir des services, des traitements et des médecins selon des exigences spécifiques. Avec Jane, clients et professionnels de la santé reçoivent automatiquement des notifications pour les réservations, les confirmations et les rappels de rendez-vous. Ce logiciel permet aux utilisateurs de créer une base de données de dossiers de patients et d'ajouter des photos ou des vidéos pour suivre les progrès sur une plateforme centralisée. Les patients peuvent utiliser la plateforme pour traiter rapidement les paiements en stockant les détails des cartes de crédit et en recevant des factures électroniques. De plus, les cliniques peuvent configurer des cours quotidiens ou des réservations de groupe pour un nombre prédéfini de participants. Jane permet aux administrateurs de configurer des autorisations, empêchant ainsi les utilisateurs d'afficher, de modifier ou de supprimer des informations. Cette solution est disponible sous forme d'abonnements mensuels et l'assistance est assurée via de la documentation, par téléphone, e-mail et autres supports en ligne.
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Jane - Prix

Jane n'est pas disponible en version gratuite. La version payante de Jane est disponible à partir de 74,00 $US/mois.

À partir de :
74,00 $US/mois
Version gratuite :
Non

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Jane - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,8
Fonctionnalités
4,7
Simplicité
4,6
Support client
4,9
5 avis sur 229 Afficher tous les avis
Sandra
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/05/2020

Jane got me through April 2020

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Avantages

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.

Inconvénients

There has not been a downside. It is very easy to learn and it has all the features that I need.

Réponse de Jane Software

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Répondu le 04/05/2020
Steve
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/07/2022

An honest opinion from a former software developer/engineer, who's now a Doctor of Acupuncture

I own and operate a low-cost community clinic. We have very limited reception support and we see a fairly high volume of patients. We needed a reliable, fairly full featured, tool that would off-load the burden of patient scheduling from my staff, enable my practitioners to document quickly and effectively, and enable my support staff to easily access patient records, upload/export patient charts, and document patient interactions. JANE does all of that, and more. This literally is the perfect support tool for a small to mid-sized, multidisciplinary medical practice.

Avantages

JANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist.

Inconvénients

Seriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price.

Alternatives envisagées 

Kareo Clinical

Pourquoi choisir Jane 

JANE had many more appointing system features, a fully-capable EMR, and a terrific patient portal, all at a very reasonable price.

Pourquoi passer à Jane

Great EMR features, Reliability, Quick Performance, Great Patient Portal, Customizability, Support, Terrific Innovation by the JANE team

Réponse de Jane Software

Hi Steve,

Wow! What a review. I am definitely sharing this with the whole team today.

Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community.

We appreciate you. Have a wonderful weekend :)

Maddie
On Behalf of Jane

Répondu le 22/07/2022
Amanda
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
1
Support client
0

3
Publié le 06/05/2020

Major issue with basic function

Avantages

Nothing - I have a major complaint - see below.

Inconvénients

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Réponse de Jane Software

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Répondu le 12/05/2020
Guillaume
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 06/06/2022

Devil is in the details

Jane is a joy to use and customer service is top notch.

Avantages

I have been using Jane daily for 3 years now in my practice. What I love most most Jane is it’s very clean and easy user interface, it’s always a joy to use and it just works. Also it offers some functionalities which seem like details but save you so much time daily like saving patients credit cards to reduce no shows, visual charting, making your calendar seem busy, only book adjacent appointments, you can clearly see that the tram behind this has first hand experience with online booking and patient management system.

Inconvénients

What I miss is first , considering I have all my patients confidential information is Jane, is the lack of 2 factor authentication, this is the biggest missing feature. Secondly, the lack of API or even scheduling in reports prevents me from automating the simplest tasks like automatically exporting sales to Zoho books or setup a booking chatbot. Also with proper integration I could send the sms and email reminders from my own phone number and email, making customer journey optimal.

Alternatives envisagées 

Cliniko

Pourquoi choisir Jane 

As my practice grew I needed to move my patients files online, so I had to move away from setmore

Logiciel antérieur 

Setmore

Pourquoi passer à Jane

I didn’t like the online booking interface from cliniko.

Réponse de Jane Software

Hi Guillaume,

We're so lucky to have you as part of the Jane community for the past 3 years. It's lovely to hear you describe Jane as "a joy to use."

We are in the early stages of implementing multi-factor authentication in Jane. Securing data is of the utmost importance to us, so we want to ensure we have mechanisms in place so that when we add MFA as a feature we do so in a way that keeps Jane easy to use. We're currently working on a bigger project that is laying the foundations for 2FA/MFA in Jane and once this project is done, we'll be set to introduce it.

While waiting for the feature to be released, we do have other processes in place to secure Jane - email notifications, manage sessions log, and the activity log.

I'd love to hear more about your reasons for requesting an API. Feel free to add your vote here https://janeapp.canny.io/feature-requests/p/an-open-api and let me know if you'd like to chat further!

Thanks for the review :)

Maddie
On Behalf of Jane

Répondu le 22/07/2022
Tzachi "Saki" Litov
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 07/06/2020

Incredible Program That Continues to Grow!

Overall Jane has been phenomenal! Not only are we happy with the flexibility and ease of use of the system, but the fact there's a community of users constantly offering help and feedback, and that Jane is incredibly responsive.

Avantages

The fact that Jane had an integrated payment system that was incredibly easy to set up and use was a huge factor in our choice. Additionally, they offer online scheduling as well as the ability to send forms that we can create. Plus the charting is as simple or complex as you want it to be with a huge array of options.

Inconvénients

Jane is still growing. One of the areas I'm hoping to see improvement in is its internal database of names. Currently, there is no way to segregate Clients (or Patients) from practitioners or even family members in a way that is useful. I'm hoping they'll integrate and/or add a way to prefill facilities & practitioners that are already in the system, so they don't have to be added over and over again.

Réponse de Jane Software

Hi there Saki,

So nice to hear from you and what an interesting title "Patient Advocate/Health Navigator". I love that.

I'm so glad that you're working with Jane's integrated payments - we saw a really big shift over the Covid response period to contactless online payments. I'm glad that worked so well for you.

And from the health navigator perspective - I appreciate your thoughts on the need for an internal database of contacts. This pairs nicely with a more robust "letters" feature that we have on our roadmap, so I'll make sure this feedback is part of that planning.

Thanks for the lovely final comments. I 100% agree with you that the community you gain when you join Jane is a benefit that's hard to describe. We are also looking at doing more with the connection of our members since owning and running a practice can be a pretty lonely role.

Appreciate you and the work you do Saki!

Alison - Co-Founder

Répondu le 09/06/2020

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