En savoir plus sur Jane

Jane est une solution de gestion de cabinet qui aide les cliniques de santé et de bien-être à rationaliser les opérations liées à la prise de rendez-vous, à la facturation, aux organigrammes, etc. Elle permet aux patients de visualiser et de choisir des services, des traitements et des médecins selon des exigences spécifiques. Avec Jane, clients et professionnels de la santé reçoivent automatiquement des notifications pour les réservations, les confirmations et les rappels de rendez-vous. Ce logiciel permet aux utilisateurs de créer une base de données de dossiers de patients et d'ajouter des photos ou des vidéos pour suivre les progrès sur une plateforme centralisée. Les patients peuvent utiliser la plateforme pour traiter rapidement les paiements en stockant les détails des cartes de crédit et en recevant des factures électroniques. De plus, les cliniques peuvent configurer des cours quotidiens ou des réservations de groupe pour un nombre prédéfini de participants. Jane permet aux administrateurs de configurer des autorisations, empêchant ainsi les utilisateurs d'afficher, de modifier ou de supprimer des informations. Cette solution est disponible sous forme d'abonnements mensuels et l'assistance est assurée via de la documentation, par téléphone, e-mail et autres supports en ligne.
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Jane - Prix

Jane n'est pas disponible en version gratuite. La version payante de Jane est disponible à partir de 74,00 $US/mois.

À partir de:
74,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
s/o

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Jane - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
5
Fonctionnalités
4,5
Simplicité
4,5
Support client
5
5 avis sur 183 Afficher tous les avis
Sandra V.
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/05/2020

Jane got me through April 2020

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Avantages

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.

Inconvénients

There has not been a downside. It is very easy to learn and it has all the features that I need.

Réponse de Jane Software

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Répondu le 04/05/2020
Eileen D.
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/10/2021

Best thing ever! Completely changed my life!

Absolutely thrilled with it, as are our clients. It was easy to get up and running and was fully customizable. Support is readily available and consistently reliable, friendly and professional.

Avantages

I love how intuitive it is for running my acupuncture practice. Easy to use, it is hard to think of things it doesn’t do. It has made my day to day so much simpler. It also has a built in “forensics” ability to track everything that was done, by whom, and when. This makes any errors easy to track and correct. Customer service is impeccable. They are constantly working on refining the platform and keep us in the loop.

Inconvénients

Really can’t think of anything! Except that I wish I found it sooner.

Réponse de Jane Software

Hi Eileen,

Wow. I'm smiling so big right now!

Our mission is to Help the Helpers and to hear you say "Completely changed my life!" when talking about Jane is the reason we do what we do. It really means so much to our entire team.

Thank you for your words and for choosing to be a part of the Jane community. We are so fortunate to have you :)

Maddie
On Behalf of Jane

Répondu le 14/10/2021
Amanda S.
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
1
Support client
0

3
Publié le 06/05/2020

Major issue with basic function

Avantages

Nothing - I have a major complaint - see below.

Inconvénients

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Réponse de Jane Software

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Répondu le 12/05/2020
Dena S.
  • Secteur d'activité: Psychologie
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/10/2021

Thank you

I have found the customer service team to be incredibly supportive, kind, and patient.

Avantages

I really appreciate the Jane system. I find it easy to use for both myself as well as my client.

Inconvénients

At times there are issues or glitches with the video system, but I do also think that may be the internet connection that clients are using.

Alternatives envisagées 

Doxy.me

Pourquoi passer à Jane

Had heard better reviews about Jane than other systems.

Réponse de Jane Software

Hi Dena,

Thank you so very much for the stars and kind words about our customer support team here at Jane!

We strongly desire to be trusted and helpful, so it's encouraging to hear you say Jane is easy to use for both you and your client.

If you haven't seen it already we have a lovely Telehealth training guide for clients. If you'd like to share this resource you can find it here: https://jane.app/guide/telehealth/training-resources-for-your-patients

We also have an Online Appointment Troubleshooting guide, which might be helpful for those with a tricky Internet connection:
https://jane.app/guide/troubleshooting/online-appointments-a-troubleshooting-guide

In addition, I hope you'll continue to reach out to our team with any questions. We're always happy to help :)

Thanks again and have a great week!

Maddie
On Behalf of Jane

Répondu le 01/11/2021
Tzachi "saki" litov -.
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 07/06/2020

Incredible Program That Continues to Grow!

Overall Jane has been phenomenal! Not only are we happy with the flexibility and ease of use of the system, but the fact there's a community of users constantly offering help and feedback, and that Jane is incredibly responsive.

Avantages

The fact that Jane had an integrated payment system that was incredibly easy to set up and use was a huge factor in our choice. Additionally, they offer online scheduling as well as the ability to send forms that we can create. Plus the charting is as simple or complex as you want it to be with a huge array of options.

Inconvénients

Jane is still growing. One of the areas I'm hoping to see improvement in is its internal database of names. Currently, there is no way to segregate Clients (or Patients) from practitioners or even family members in a way that is useful. I'm hoping they'll integrate and/or add a way to prefill facilities & practitioners that are already in the system, so they don't have to be added over and over again.

Réponse de Jane Software

Hi there Saki,

So nice to hear from you and what an interesting title "Patient Advocate/Health Navigator". I love that.

I'm so glad that you're working with Jane's integrated payments - we saw a really big shift over the Covid response period to contactless online payments. I'm glad that worked so well for you.

And from the health navigator perspective - I appreciate your thoughts on the need for an internal database of contacts. This pairs nicely with a more robust "letters" feature that we have on our roadmap, so I'll make sure this feedback is part of that planning.

Thanks for the lovely final comments. I 100% agree with you that the community you gain when you join Jane is a benefit that's hard to describe. We are also looking at doing more with the connection of our members since owning and running a practice can be a pretty lonely role.

Appreciate you and the work you do Saki!

Alison - Co-Founder

Répondu le 09/06/2020

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