Jane

Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra.

Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à [email protected]. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane.
-Caitlin au nom de l'équipe Jane.

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?

Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.

We are so lucky that you chose Jane and we hope there are many more years ahead of working together.

-Caitlin on behalf of Jane

Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear!

You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025.

Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years!

-Caitlin, on behalf of Jane

Hey Kassidy. Thanks for taking the time to review and for giving Jane a chance in your clinic. We’re disappointed to hear things didn’t work out, but we get that Jane might not be the perfect match for every clinic.

Your feedback is super interesting and really helpful for us. It sounds like charting and billing were the main challenges—if you’re ever down to chat more about it, we’d love to dive into the details. For example, we’re curious about how the SOAP notes got too slow things down or how the dynamics shifted once you hit over 100 visits per week, and what parts of the billing process were a pain. We're always looking to improve, and your insights and feedback are a big part of that.

We know that’s not what a review is for, but if you ever feel like sharing more, we’re here and ready to listen. I’m sorry Jane couldn’t quite keep up with your clinic’s needs, but we hope you find software that supports your practice the way you need it to. Wishing you all the best on your journ

Hi Sheila. Thanks so much for taking the time to share your thoughtful review of Jane. We really appreciate your insights and candid feedback. It’s awesome to hear you find Jane intuitive and well-supported, and that our Canadian roots add that extra layer of security for your practitioners!

It’s so interesting to hear about your challenges with limiting your day while still using Online Booking. We’d love to learn more about the challenges you’re facing in particular and how we may be able to help - such as what your day looks like, what you’ve tried, and more. If you’re open to sharing more, feel free to send a message to our email.

Your choice and trust in Jane means the world to us and plays a big part in Jane’s growth and improvement. We’re here to support your clinic and hope we can continue to meet your needs and grow with you.

-Caitlin on behalf of Jane

Hey Mark! Wow, what a fantastic review—thank you for sharing your positive experience with Jane! We're thrilled to hear the cost fits your budget perfectly. It’s like we're meant to be! Helping providers and admin staff support their patients is what we’re all about. We're glad you're enjoying our Support team interactions. They're amazing, and we'll pass your kind words along!
We get your point about Jane having so many options. Super helpful, but it can feel like a lot at first. If you ever feel overwhelmed or want more info, remember we're just a call, chat, or email away and we’d love to help.
Thanks again for choosing Jane and taking the time to share this review. We're grateful to be part of your practice. :) We’re always working on making Jane even better, and we're here to support you whenever you need us.

-Caitlin, on behalf of Jane

Hey TJ! Huge thanks for sharing such a glowing review about your time with Jane so far! We really treasure our customers and their feedback, so we absolutely love to hear about how mucb you’ve enjoyed your interactions with our support team. :)

Your thoughts on memberships are super helpful, and we're always looking to improve. We're curious about your point on needing multiple memberships for different services, though. You should be able to bundle several (even dozens!) of eligible items into one membership. Let's connect and see how we can sort this out for you.

Thanks for choosing Jane and letting us be part of your journey. Here's to many more amazing years together!

-Caitlin on behalf of Jane

Hey Carolyn! :) Thanks a bunch for sharing your experience with Jane so far and deciding to join us. We're thrilled to hear you've enjoyed working with our Support Team during your setup.

Jane's got loads of features, and sure, it might take a bit to get the hang of it all. But hey, that's what we're here for! Take your time and dive into our resources, videos, and guides. Don't forget, we've got your back if you ever need a hand. Thanks again for letting Jane be part of your journey—and for being part of ours. We’re so excited to grow together!

-Caitlin, on behalf of Jane

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

Hey there, Krystle! Thanks so much for taking the time to share your experience with Jane and for letting us be a part of your journey. We're thrilled to hear you found things easy to use and loved the design—those are strengths of Jane’s that we cherish. Isn’t the Wait List great? It really does make a difference in keeping your schedule full without the admin work! :)

It sounds like you made a change, and we'd love to know more about what led you there. If you’re open to sharing your thoughts, we’re all ears and ready to listen, so we’ll include our email in this reply.

Of course, it's always a bit of a bummer when someone decides to leave, but our priority is for you to be happy with whatever software you choose. We wish you all the best and really appreciate you giving Jane a try.

Caitlin, on behalf of Jane

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.

Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)

Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!

-Caitlin on behalf of the Jane team

Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :)

-Caitlin on behalf of the Jane Team

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming.
-Caitlin on behalf of Jane App

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to [email protected]. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App

Thank you for taking the time to share your thoughts about Jane and your experience so far, Semona! We’re thrilled to hear that you’re enjoying the easy navigation and handy features—makes us do a little happy dance! It’s awesome to know that our dedication to understanding providers’ needs is hitting the mark with you as that's at the center of everything we do.
Your partnership means the world to us. Your feedback helps Jane grow and evolve to meet the diverse needs of all providers, and we can’t thank you enough for being part of this journey with us.
Take care and hope to chat soon.

-Caitlin, on behalf of Jane

Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it!
Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge?
Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :)

-Caitlin, on behalf of Jane

Jenni, just wanted to say a big thank you for taking the time to share your thoughts on Jane. :) We're glad to hear that it's been smooth sailing for you and that those tutorials and videos are doing the trick.
Your feedback about being notified about completed forms or surveys is something we've heard before, so we're hoping you've added your vote and thoughts to the feature request! While it's not on our roadmap, we'll continue to listen to you and our customer's voices to ensure we're continuing to build and grow Jane in ways that will help to make your days easier!
Thanks again for your fantastic review and your awesome support!

-Caitlin, on behalf of Jane

Wow, thank you for sharing your positive feedback about Jane, Katie! It's awesome to hear that you find the system user-friendly and was easy to pick up when you joined your clinic.
We'd be curious to hear more about what you want in an actual "app" - is it the admin experience you're looking for, or perhaps an app for the patient and clients to book appointments? We'd love to hear more about your feedback and maybe share some ideas of what we're working on, so feel free to reach out.
Thanks a bunch for your support and for being part of the Jane community. We're looking forward to keep improving and making your experience even better in the future!

-Caitlin, on behalf of Jane

Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations!
We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :)

-Caitlin, on behalf of Jane

Hey Amber. Thanks a million for sharing your experience with Jane! It really makes us happy to hear that our documentation feels smooth for you—just like we intended!
We’re also pumped that you’ve had such awesome interactions with our customer service team; their commitment to being helpful and understanding your needs is something we truly value. Your focus on patient care is so important, and we’re thrilled that our platform can help you work more efficiently and hope we can continue to meet that bar.
We appreciate you choosing Jane and we can’t wait to keep supporting you in your journey! :)

-Caitlin on behalf of Jane

Hey Sevi. Thanks for taking the time to leave your review of Jane so far, and for sharing your feedback. As it sounds like you may have noticed already, the Jane team thrives on feedback and are committed to continuously making things even better in Jane.

I’m curious if you’ve tried using the “Recurring Appointments” button on the appointment panel to delete multiple appointments for a patient at once. We’d love to help you look into this a bit more if you want to give our support team a shout at [email protected]. We’d also love to hear a bit more detail around your product feedback, if you want to share.

-Caitlin on behalf of the Jane team

Oh my, that review title is such a compliment…thank you, Renata! Your feedback here has some great highlights, and I just love that Jane has made it easier for your patients to book! When it comes to Jane’s modern look, that’s definitely something we love to do - not only making the work Jane does for you high quality, innovative, and efficient, but sleek and great to look at, as well. :)

I hear you about features when it comes to timelines, it can be tough to wait. We would love to get all of the cool things we’re working on into the hands of our customers as quickly as possible, but as you may have heard us say before, building a new feature is like a renovation where you truly don’t know what you’ll run into until you’re far into it. Quality is also extremely important and plays a big part as we will often go through phases for a new feature (testing, beta phases, feedback, more testing, etc.)

Phew, anyway. I just wanted to say that I hear you and provide some insight there. Than

Thank you for taking the time to share your thoughts on Jane, Sarojben. We genuinely appreciate your kind words about our ongoing improvements and the intuitive experience we aim to create for you and all our users. It’s fantastic to hear that our evolving features are making a real difference in your health and wellness practice. :)
We totally get where you’re coming from regarding the challenges of frequent updates - it's a tricky balance when we're trying to make Jane even better, add new features, or even tweak existing ones all while trying to ensure that Jane is still doing the job needed. Please don't hesitate to reach out to share more of your feedback.

Thanks again for your review and, most of all, for choosing Jane. We’re thrilled to have you on this journey with us!

-Caitlin on behalf of Jane