ZENOTI

Avantages

J'aime beaucoup la double fonctionnalités de zenoti J'apprécie également le fait qu'il existe un point de réservation en ligne ça montre l'intention et l'efficacité du site

Inconvénients

Le coût est tres élevé et aussi il y a pas beaucoup d'intégration Ça manque aussi de flexibilité

Avantages

Les rapports de vente fournis par le logiciel sont de bonnes qualités

Inconvénients

L'équipe de ZENOTI doit améliorer la gestion des bons de commande

Avantages

Ce logiciel est un logiciel de bonne qualité. Il est outil de gestion de stocks de détails, de PDV pour petites entreprises. Le logiciel est aussi le système de points de vente mobiles.

Inconvénients

Le logiciel n'a pas un problème ou un inconvénient à dire.

Avantages

I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software.

Inconvénients

Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future.

I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications!

Avantages

There are so many different programs available. Zenoti is one of those programs that is very user friendly and almost usable without too much training. It just makes sense how it’s set up

Inconvénients

Not really any cons. Formatting forms was difficulty just because I had never done it before

Avantages

What I like most is the POS system. Credit card is fast to connect for the guest and storing a card on file is convenient that they can use the reader and tap their card themselves. As I am used to having a convenient that they can use the reader and tap their card themselves. As I am used to having a hand key that information for every guest so I can appreciate that. also that you can message on eazy connect directly to a client from in their profile. I also like the reopen an invoice feature for errors to be corrected or adding product on for an artist, etc. for commission. opening and starting the day on the register is a breeze like no other since you don’t really even have to do anything you just turn the program on and the team loves that.

Inconvénients

I absolutely am not a fan of booking appointments on zenoti especially rebooking a guest from their invoice. I find a lot of the features with booking to be not very user-friendly. I don’t like that The invoice goes away after I try to book an appointment and it’s not a simple thing to go back to when you need to pull up that guest invoice again. there are also a number of things that I do not like about with ringing up products on a ticket/invoice and that I have to re-enter the stylist initials over and over again. Also adding discounts are not simplified and can be tricky. And closing the register could be a little bit more seamless, and I really wish they would add coin rolls on the cash counts. As now we have to manually add coins from our coin rolls in with our accounts which I am not thrilled with.

Avantages

The staff support has been top notch! [sensitive content hidden] has been so amazing! He has gone above and beyond to help me figure this system out. Patience of a saint! This is the most advanced scheduling system I found for my growing business. I know it will help my keep business growing but at a much faster rate because of the ease and user friendliness for our clients.

Inconvénients

It is a pretty advanced system so it takes time to learn it all. There is lots to learn! I am not techie by any means and I am getting the hang of it. Create the time to learn all the amazing things this system offers.

Alternatives envisagées 

Pourquoi choisir ZENOTI 

Logiciel antérieur 

Pourquoi passer à ZENOTI

Avantages

Zenoti can almost 100% be configured to my business needs.

Inconvénients

There are some features that would be helpful for my business that aren't available (yet). Such as Matinee pricing.
The response time for a live agent through the chat box can sometimes be long.

Avantages

All in one features, phone, scheduling, texting, sending the patient reminders of their appointment. And our patients are liking the customized loyalty points. No need for another rewards application. This is truly a all in one system! We are able to do away with all the other applications and just use ZENOTI for everything.

Inconvénients

Nothing so far, we are still in the early stages of our Zenoti journey. There are some light improvements that could be done but for the most part we truly like this program for our office.

Avantages

Zenoti provides us many opportunities that our previous software did not.

Inconvénients

Some elements that we considered to be crucial in our industry are not readily available and have to be custom created for us.

Avantages

ALL IN ONE capabilities making it the best choice in software, examples are scheduling, payroll. POS system, marketing, inventory, reporting [sensitive content hidden]has helped support our team with extreme knowledge and patience and expertise.

Inconvénients

price, complexity, onboarding , occasional software glitches

Avantages

One-stop shop for our Medspa operations, from scheduling, to guest management to photos/EMR to marketing.

Inconvénients

Limitations on transactional text communications with guests, as we cannot send the same text to multiple guests as part of our follow-up efforts. It must be sent individually, which slows down our efficiency.

Avantages

This system is very powerful and there are a lot of great things we can implement to help run our business efficiently. Also, the training documents are great! Also, our on-boarding team has been very responsive. [sensitive content hidden] has helped us so much!

Inconvénients

It's a lot to learn all at once. So not necessarily a bad thing, but if you're coming from another system that's very basic, this can feel overwhelming. Just like with anything, the more I use it and dig into the system, the more comfortable I feel with it.

Avantages

Compared to my previous solution, the Zenoti user experience is excellent. The interface is user-friendly and intuitive, making navigation seamless. I appreciate the range of features that enhance efficiency and streamline processes. Overall, Zenoti has greatly enhanced my workflow and satisfaction.

Inconvénients

Working with multiple delivery teams within ZENOTI was at times challenging. But [sensitive content hidden] was able to figure it out.

Alternatives envisagées 

Pourquoi choisir ZENOTI 

Logiciel antérieur 

Pourquoi passer à ZENOTI

Avantages

[sensitive content hidden]. He was so helpful and committed to me, my business, and making me successful. He obviously went above and beyond for me and Lux. I probably wouldn't have stayed with Zenoti had it not been for him. He's the true magic.

Inconvénients

I would like to be able to upload PDF files into my treatment form areas. The charting interface of Zenoti is much more difficult than AR -- I used to be able to label where all my tox went on a face and in Zenoti that's not feasible. I would like a better charting of the face so I can be sure tox/filler is placed in the correct places.

Alternatives envisagées 

Pourquoi choisir ZENOTI 

Pourquoi passer à ZENOTI

Avantages

Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions.

Inconvénients

Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business.

Avantages

I loved working with the project team. There was alot of onfo to lewrn but they were so helpful and patient with every question during the transition

Inconvénients

Its a bittersweet issue... there was sooo much information but that was becaise it was a completely new system we got to build from the ground up

Avantages

Zenoti offers a variety of services that is a step up from competitive software. Reporting capabilities are extensive, with a variety of customization available. Packages, memberships, and loyalty programs are easily accessible. The system is incredibly smart and offers an all-in-one marketing, charting, booking, reporting, and more solutions. The customer service is amazing, the live chat support can take a few minutes to respond, but the integration team and weekly live sessions are a big help. The system can be overwhelming when you first start but has a lot to offer.

Inconvénients

The implementation is very lengthy and there a lot of hiccups to get through in the first few stages. However, the implementation team is very patient and understanding and got us through it easily. It is a very complex system and may be intimating at first use.

Alternatives envisagées 

Pourquoi choisir ZENOTI 

Logiciel antérieur 

Pourquoi passer à ZENOTI

Avantages

User interface is easy to use. Logical structure of the system. Very easy to run reports. Dashboards for providers and manager.

Inconvénients

Forms could use some work. It will be great when they enhance how forms can be sent to guests.

Avantages

Zenoti has so many great features! It makes our daily tasks so much easier with all of the information we need at our fingertips. We have had better success with our online booking than we did with our legacy system. We have certainly had an increase in appointments. I love that the schedule layout can be viewed multiple ways as well! Having the texting capabilities has been so helpful. We could not have done this without the patience of [sensitive content hidden], our Zenoti king!

Inconvénients

There is nothing that we didn't like. Everything you can think of that you would need for your business is already there. We are so grateful to have this integrated into our business!

Avantages

The ability to properly track inventory - this was our main reason for changing POS systems. Functionally fantastic and loads of features we were previously lacking.

Inconvénients

There are aspects that are a little clunky as far as administration and client experience goes, and the overall aesthetic leaves a lot to be desired.

Avantages

A very powerful software with comprehensive features and is a true all-in-one product. Includes online appointment scheduling, billing, POS, reporting customer management, product sales, marketing, etc. and has a ton of different integrations you can pick from.

Inconvénients

Incredibly time-consuming during the initial set up if you want to integrate a large amount of the available features.

Avantages

Love everything about it! We have been in business for 24 years and they customized everything for us!

Inconvénients

Nothing so far. A lot of out issues come from moving from insight.

Alternatives envisagées 

Pourquoi choisir ZENOTI 

Logiciel antérieur 

Pourquoi passer à ZENOTI

Avantages

I love the ability to customize things to our needs

Inconvénients

So far, so good do not have anything to say

Alternatives envisagées 

Pourquoi choisir ZENOTI 

Pourquoi passer à ZENOTI

Avantages

I like that its not stagnant. The updates and improvements I've seen over my 3 years using it have been amazing. Appreciate being heard!

Inconvénients

Sometimes its TOO customizable. Security roles is an example. And I wish there was more integration between forms and inventory.