iContact

Avantages

iContact was easy to set up and create campaigns.

Inconvénients

We had some challenges with proving that our email list was all customers who had opted in.

Avantages

Ease in using the product - launching, etc., maybe we hasve been tamed to use this product and have gotten used to it; maybe there are other better products on the market, but the fear, cost, time of leaving icontact to explore another one, shudders me.

Inconvénients

Customer contact support, working remotely, not that very interested in helping.

Alternatives envisagées 

Pourquoi choisir iContact 

Pourquoi passer à iContact

Avantages

I like that I can send my weekly blog out to people around the country

Inconvénients

I don't like how I can't align the lines on my document. Wish I had more choices on aligning the lines on the newsletter.

Avantages

iContact is extremely easy to use from uploading contacts & creating contact segments to composing emails & monitoring their performance metrics.

Inconvénients

The selection of available fonts for the drag & drop email composer is very limited and I don't believe you can upload your own fonts either.

Avantages

We were able to deploy this to over 200 offices around the country and recommended it to many of our international organizations. We could manage all those accounts from a central office and deploy centrally designed email templates to all our offices. We could easily segment data to target email marketing.

Inconvénients

The most challenging situation we encountered was we had to split our 200+ accounts into two separate enterprise level accounts, making us have to login to each one separately to locate and update certain things from our central office. I don't believe this is really an issue any longer with the product, but we encountered some issue early on they felt would be handled by splitting into two. It just made management of the whole account structure more challenging.

Avantages

Ease-of-use, template design (copy/paste) was simple and straightforward, email/lead file management was easy, and good customer support.

Inconvénients

Ability to change/edit existing templates required extra support.

Avantages

I like that icontact streamlines marketing through automation.I love how easy it is to create an email,template add graphics, including video links and more.Also the interface is extremely thought out and easy to navigate and very reliable.

Inconvénients

No downside at all.Everything works perfectly.

Avantages

iContact allocates a wide range of free email templates which makes it a breeze to create, customize and send high volume outbound emails.

Inconvénients

I have not experienced drawbacks when using iContact on my end.

Avantages

With iContact we can quickly launch ad-hoc email marketing campaigns,It is very intuitive and easy to use interface with quick campaign creation process plus hundreds of attractive email templates.

Inconvénients

The subscriber based pricing gets high really fast as our subscriber grows.

Avantages

I can create, customize, and send many outbound marketing emails that produce quality leads. Contact management is easy to use, adding and deleting contacts and creating groups.

Inconvénients

I also hope that support for solving email problems will be expanded to various platforms and viewers. Also, I would like to connect multiple social media accounts.

Avantages

This email marketing system is so reliable.
I like the efficient features of iContact.

Inconvénients

iContact does not have downsides.
iContact is amazing.

Avantages

One of the things I liked most about iContact was its robust email marketing features. The platform offered a wide range of tools for designing, creating, and managing email campaigns. I particularly enjoyed the drag-and-drop editor, which made it easy to customize and personalize email templates. The automation capabilities were also impressive, allowing me to set up automated workflows and targeted campaigns based on user behavior. Additionally, the analytics and reporting features provided valuable insights into campaign performance and audience engagement.

Inconvénients

While iContact had many positive aspects, one thing I liked least was the limited integration options with third-party platforms. Although it had some popular integrations available, there were certain specific applications or systems that I wished I could seamlessly connect with iContact. Having more integration options would have made it easier to synchronize data and streamline processes across different platforms.

Avantages

Overall i Contact is a good email contact software to have. It can save you money and bring more customers.

Inconvénients

Its a good software product to have. Letting the right tools do their can make a big different in a small business.

Avantages

IContact is easy to use. I don’t use templates, but build my emails from scratch. I can see who engages, who engages more than once, and I can target them for a more personalized follow-up

Inconvénients

I would use templates if there were more of them geared toward nature (stars in the night sky, for example) or low key parties with a cosmic bentAlso - need more fonts!

Avantages

Icontact has served us well over the past year for our newsletters and promotions. Take your time learning how to use it and watch the tutorials!

Inconvénients

Took a little while to figure out navigation

Avantages

IContact is a program that I use to create email templates. It is easy to create and modify templates using this program. It also integrates relatively well with Salesforce and is a much less expensive option than Pardot. The platform is easy to use and metrics are clearly displayed. The ease of use (meaning creating templates is much faster and more streamlined) is what I like most.

Inconvénients

Templates are created with lots of extra lines and blank spaces, meaning I often have to remove those before I'm able to use iContact with Salesforce to send to effectively send an email to a list.

Avantages

CS picks up the phone great traing video

Inconvénients

no complaints at all - great staff is always there for me

Avantages

I enjoy its ease of use and the ability to use graphics to add interest to our newsletter. The Dashboard is a wonderful tool. I love being able to schedule the publication date and time (with the time zone verification) and the feature that lets me see how the newsletter will appear on a PC and on a smart phone.

Inconvénients

The unsubscribe button is located on the left top corner of the email. Subscribers who are closing the message have sometimes inadvertently unsubscribed. It is also not obvious to some readers when the message has been clipped. If the reader’s newsletter is clipped and they don’t see the entire message, the Dashboard does not register that as an “open.” The clipped message should be located in a more visible location. It would be great if these issues could be corrected.

Avantages

For me it had to be easy. We use iContact not only for our own email marketing but also for dozens of clients who we do newsletters for. That means, we can be managing 50+ accounts at one time. That is a feature that was non negotiable.

We had to make sure that the data wasn't commingled among clients and that each client could have their own account access info and get their own reports, etc. Ease was critical as we have different aged clients with different levels of technology knowledge.

Inconvénients

I don't have any pet peeves with this product. I've been using it for 10 years so I'm coming up with zero cons.

Avantages

The recent upgrade to the platform matches natural workflow (and spots for quality checks to prevent mistakes). We've saved time creating and managing our emails. We have a dedicated advisor that responds quickly when we have needs or questions. It's much nicer than an anonymous "call center" where you get who you get. I especially like the new upgrades to the platform, which reflect the way I/we work in an increasingly intuitive way.

Inconvénients

I would like to see more seamless integrations with other software and extensions, such as a text-to-join feature.

Avantages

We have not found anything we cannot do with iContact. If we can't figure it out a call to support gets us the answer we need. For those looking for API support, according to a large client of ours the API is very robust and easy to use.

Inconvénients

There are UI areas in the software that can be improved. The creation and management of segments needs to be easier.

Avantages

We LOVE the new Dashboard, updated templates, and the functionality/features during message composition. During the last several years, I-Contact updated the above features, but before doing so asked the CUSTOMER how they could improve their systems. This feedback was definitely taken into consideration as you could so them reflected in the updates. Since then, I-Contact continues to improve the platform with new templates/functions that add to the impact of each individual message.

They are a SOLID email marketing solution for companies big and small. There price is in some cases lower than their competitors while offering the majority of the same features.

Third, we have been extremely impressed with the level of customer service provided by their team. If you ever have an issue, they are quick to address and provide a solution!

Inconvénients

Only 2 areas where we would like to see improvement. More connectivity options with other services/websites in order to be able to export/upload new contact information. Also, a more seamless mobile app that would allow for managing of content/messages.

Also, consistent, new email templates added to reflect more types of communications: SAVE THE DATE, EVENT ANNOUNCEMENTS, NEWS UPDATES, etc.

Avantages

The new email templates are nice and easy to use once you get the hang of it. The analytics and insights are helpful in gauging how many people are seeing our messages. I also like the ease with which we can add and remove contacts.

Inconvénients

The new templates are easier to use than the original email layout, but there are an awful lot of steps in the formatting. I feel like that process could be streamlined. Also, I understand that our account doesn't allow for tons of file storage, but it would be nice if the individual file/asset upload size was a bit bigger. I also think that there could be a more user-friendly way to re-verify contacts. We have over 8,000 contacts we email regularly but the process to re-verify contacts to keep our lists healthy is really confusing.

Avantages

It is quite user-friendly, allowing us to create high-quality, professional emails with strategic segmentation. Their support team is excellent. Our "Strategic Adviser" is always pushing us toward the latest industry best-practices and keeping us at the cutting edge. Their support team is also quick to respond to any challenges we have and readily offers solutions.

Inconvénients

Sometimes it can be glitchy and the format/design that you create doesn't always comet through exactly on different email platforms. Also, it would be ideal if it offered e-commerce tracking.

Avantages

Ability to create and customize marketing emails.

I like that it has a simple email editor functionality.

Inconvénients

iContact is a perfect tool that I have not yet discovered it’s flaws.