En savoir plus sur iContact

iContact est un outil d'e-mail marketing basé sur le web conçu pour les entreprises de toutes tailles. Cette solution facilite la conception d'e-mails, la gestion de listes, la gestion de campagnes et la publication sur les réseaux sociaux au sein d'une seule et même solution. iContact propose plusieurs modèles d'e-mails personnalisables qui aident les utilisateurs à concevoir du contenu pour leurs campagnes par e-mail. Les utilisateurs peuvent également planifier la diffusion des messages en choisissant les bonnes balises dans leurs listes de diffusion. L'une des principales caractéristiques de cette solution est SpamCheck, qui réduit les risques que les e-mails soient qualifiés de spam en vérifiant l'objet de l'adresse HTML de l'e-mail et le texte de l'e-mail par rapport à un ensemble de règles, améliorant ainsi la délivrabilité des e-mails. En plus de ses capacités d'e-mail marketing, iContact offre également une intégration aux réseaux sociaux avec Facebook, Twitter et LinkedIn, permettant aux utilisateurs de publier du contenu sur ces sites web à partir de la solution elle-même. Grâce à des rapports et des tableaux de bord personnalisés pour surveiller les performances des campagnes, les utilisateurs peuvent obtenir une vue complète de toutes leurs campagnes par e-mail.
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iContact - Prix

iContact est disponible en version gratuite. La version payante de iContact est disponible à partir de 14,00 $US/mois.

À partir de :
14,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Non

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iContact - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,2
Simplicité
4,4
Support client
4,6
Trevor
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
5

5
Publié le 20/12/2017

A Solid Email Platform

I get the ability to reach my customers and turn them into return customers week after week and year after year.

Avantages

iContact is easy to use in most cases. There are tons of different templates and creating your own email template is a breeze. If you get one of the Pro plans they'll even help you make templates for future use, so that's great, too.

There are plenty of ways to upload data and keep track of that data. In fact I tend to use iContact to export my data for use on other platforms because it keeps everything so nicely. My point of sale doesn't even allow the breadth of exports and options that iContact does, so it's more than just an email platform to me.

Automation is visually very simple and means that I know I'm reaching my audience at the correct times. I no longer have to manually send each email, and with the automation there are tons of options to segment in addition. This means I'm not sending frivolous emails, so that keeps our open rate high.

Inconvénients

I have three businesses that have to be kept separate and my only big complaint is that I can't copy automation plans or other things back and forth between them. So a lot of time is wasted redoing certain campaigns between the locations.

I also think the social connectivity needs to be updated. Twitter for one is outdated and the actual website allows much more text to be posted than in-app. They're several updates behind on Twitter.

Réponse de iContact

Hi Trevor! We are thrilled to hear that iContact¿s design services and automation tools make your job easier and your emails more impactful with your customers. At iContact we value being your one stop shop for your email marketing needs. We also appreciate your feedback about copying your automation plans from one platform to another. We¿ve noted this feature and completely understand how it would be helpful. Thank you and have a wonderful day!

Répondu le 19/03/2018
Karen
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 12/02/2020

Works great for us

We've had to contact support a couple of times and they have been helpful. The level we purchased isn't a comprehensive marketing solution. But we came back to it after having trouble with ClickDimensions, it actually works better.

Avantages

When I want to send out an email, I go into my list of prior emails, make changes, and send. It's very easy. It has all of the functionality we need for sending out bulk emails.

Inconvénients

The editor is a bit clunky. It does take a bit of time to create a new email format. Sometimes it doesn't behave like it is supposed to. But once you save that new format you can use it over and over.

Réponse de iContact

Hello Karen,

Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it!

All the best,

Carlos, Customer Marketing Manager

Répondu le 19/11/2020
Utilisateur vérifié
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
4
Support client
4

3
Publié le 05/04/2018

iContact is easy enough to use for our mass email needs, but I feel that it could be better.

Avantages

The new email templates are nice and easy to use once you get the hang of it. The analytics and insights are helpful in gauging how many people are seeing our messages. I also like the ease with which we can add and remove contacts.

Inconvénients

The new templates are easier to use than the original email layout, but there are an awful lot of steps in the formatting. I feel like that process could be streamlined. Also, I understand that our account doesn't allow for tons of file storage, but it would be nice if the individual file/asset upload size was a bit bigger. I also think that there could be a more user-friendly way to re-verify contacts. We have over 8,000 contacts we email regularly but the process to re-verify contacts to keep our lists healthy is really confusing.

Réponse de iContact

Thank you so much for taking the time to write this review! We are glad to hear that you have been able to easily add and remove contacts from your account. We understand the importance of being able to manage your contacts with ease, which is why we really appreciate your feedback regarding re-verifying contacts. We respect your desire to maintain a current and healthy list. All of your feedback has been passed along to our Product Management team so that it can be reviewed for possible updates in a future release.

Répondu le 11/05/2018
Meghann
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
2
Support client
3

4
Publié le 14/07/2022

For Small Businesses ONLY

Overall, I love iContact for small businesses. I would look elsewhere for bigger businesses with more than 10+ on staff. It could be more user friendly, but it gets the job done and works for our law firm.

Avantages

It's extremely easy to deploy automated marketing campaigns, newsletters, quick information to your target audience using this platform. I enjoyed the ease of use in terms of sending out an email. It's nice for small business owners who don't have the time, energy, or resources to allocate to figuring out an email marketing platform.

Inconvénients

I love this platform, but it's extremely out-of-date compared to other email platforms. For example, it's impossible to edit a template. For it being 2022, I would assume this would be easier from a user-friendly perspective.

Réponse de iContact

Meghann, thank you for your review! It is possible to edit a template. If you need assistance, our support team can help.

Répondu le 15/07/2022
Utilisateur vérifié
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/05/2022

Best Customer Service out there

Excellent. But as good as the software is, the customer service is even better. I have a dedicated account rep who takes care of all our needs, is just an email or phone call away and is incredibly responsive. You can't ask for more than that.

Avantages

For me it had to be easy. We use iContact not only for our own email marketing but also for dozens of clients who we do newsletters for. That means, we can be managing 50+ accounts at one time. That is a feature that was non negotiable.

We had to make sure that the data wasn't commingled among clients and that each client could have their own account access info and get their own reports, etc. Ease was critical as we have different aged clients with different levels of technology knowledge.

Inconvénients

I don't have any pet peeves with this product. I've been using it for 10 years so I'm coming up with zero cons.

Réponse de iContact

Thank you for your kind word and being an iContact customer for 10 years!

Répondu le 27/05/2022

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