Avis clients sur Humanity

Avantages

Wow, suivre mon emploi du temps et mes tâches n'a jamais été aussi simple ! Rend ma journée de travail beaucoup plus fluide.

Inconvénients

L'application mobile pourrait être un peu plus conviviale. Il suffit parfois de quelques clics pour accéder aux informations dont j'ai besoin.

Avantages

Very very easy to use. Everything that you need is right there in front of you. You don’t have to navigate thru tons of pages and links to get where you need to go. It’s basic and not over complicated which is what you want on a time clock program. It has never crashed on me.

Inconvénients

The ONLY thing that I have to say that’s negative is that sometimes when I clock out, the app will freeze up or lag for a few seconds. After a few seconds it’ll catch up with itself and do what it’s supposed to do.

Avantages

Humanity is a very user friendly software that allows you to check your schedule, track your hours and check the PTO available balance. My favorite features of this software is the time availability feature, this specific feature allowed me to choose my hours of availability as at that time I was going to school and working at the same time . Also, one features that I used a lot was the request to change shifts and being able to view the manager assigned for my shift. Both of these features smooth the processes at work and allowed me to balance my student and professional life.

Inconvénients

Besides the high quality of some features, the features that allows you to check the PTO available balance never showed the correct amount of PTO and it was hard to keep track of it when asking for permission to take time off. While I used the software, there were some malfunction with the scheduling but this ight have been due to the person assigned of schedules in my previous employer.

Avantages

From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.

Inconvénients

However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received.

For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have let you receive a proper follow-up even after my multiple attempts.

The app is not worth the service. I would recommend another one.

Avantages

Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.

Inconvénients

The only "con" i can really say is it does take alittle time to get use to navegating through the site.

Avantages

Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

Inconvénients

That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

Avantages

We had problem in our time to identify the amount of break taken by them and at what time. with Humanity we are getting the report that give us clear picture

Also Humanity has very good option where we can tag people as per region so we know as how many people are logged from which region at given time zone

Inconvénients

Inability to track system in-activity and GEO Fencing for different Regions in world

Avantages

I like the app (Humanity 01) usability and ease to clock-in and clock-out.

Inconvénients

The software in general is cumbersome and a bit confusing. There are two apps, and the old version seems to work better for my needs. The new app seems to be specific to those who have different "shifts" each day. This seems great for those who need that option, but takes the simplicity away.

Avantages

Humanity makes it easier for companies to manage their employees shifts, have employees clock in and out. Employees can also mark them selves for leave and communicate with others in an easy to use way that makes working that much easier.

Inconvénients

Overall I enjoyed using Humanity at my previous workplace, but there were a few annoying things like when the organization tried to "double book" an employee on purpose (for instance if the employee was managing two areas).

Avantages

It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

Inconvénients

I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

Avantages

easy to use; lower cost; fantastic customer support; great value; robust; flexible

Inconvénients

Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.

Avantages

We used Humanity to schedule employees across four different facilities and many different positions. We only utilized it for shift scheduling. It was perfect for our needs. Very easy to schedule employees across all of the different positions and locations without mix-up. Facilities were color-coded for ease identifying staff. It would alert staff 24hrs before a shift. Staff could choose to have either their email or phone number listed on the app for other employees to contact them. I liked that because other services have an in-app messaging system and those can be buggy or overwhelming. Staff never had any complaints about it, and neither did I.

Inconvénients

It could be hard to swap shifts between employees at times. I usually end up deleting the whole shift and rescheduling it altogether. Not terrible to handle.

Avantages

The customer service is unreal. I've had multiple calls arranged and any time i had a query they were always got back to me with an answer or solution with lightning speed.

For an organization where employees don't work in shifts, Humanity doesn't tend to offer alot compared to other products out there, but it shines best when it comes to Shift planning and scheduling. In our company we don't tend to do shifts, that was the reason we opted for a product like CakeHR, but overall i was very pleased with their product and all the benefits you get from leave management to attendance tracking.

Also their indept reporting system is very elaborate!

Inconvénients

The mobile app isn't as good as the web version of the product.

Alternatives envisagées 

Logiciel antérieur 

Avantages

Communication - quick and flexible. most of my 20 somethings have a phone, rarely use email and rely on apps for everything. The phone app still needs some work but it has been the end of excuses about schedules
the bulletin board keeps everyone communicating not just us to them but they communicate with each other.

Inconvénients

Searching forward and back by months is awkward - google has the same issue with their calendars. I often need to go from a day view now to a day view months away. the path isn't intuitive

Avantages

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Inconvénients

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Avantages

I like that it is simple and easy to use and that the app functions very similarly to the desktop version.

Inconvénients

In it's simplicity, it lacks several features that other products like Bamboo HR offer. Compensation and employment history would be a great feature. It also is not integrated with a payment system like Bamboo is. It would be nice to have my paystub sent through the same software that I use to log in and out of everyday.

The other thing is that you can not edit your vacation request once it has been submitted. If the dates change you have to delete your request and resubmit.

Avantages

The ease of access for the different features. Also, the information is displayed in a user-friendly manner.

Inconvénients

Additional features could be provided along with the option to customize your dashboard so it can feel unique to each user.

Avantages

inexpensive, well sited

Inconvénients

It does not come from a management perspective, but rather from an HR one. Alerts are lacking. Shift management display (as a manager, my primary (over 90%) display) is clunky and quite often uninformative.

Avantages

Ease of use. FANTASTIC customer support! All of our staff from Executive Director to seasonal staff love it.

Inconvénients

payroll. I need to be able to export payroll that is accurate down to the penny. This system still rounds due to the hours worked being calculated past the first 2 decimals.

Avantages

The ability to navigate and adjust changes on the fly through the mobile platform. The alert set up for employees.

Inconvénients

Anytime there is an update to the system, I find errors on my current layout. The need for a time clock punch system that doesn't require individual sign in to the system.

Avantages

Best customer service - hands down

Inconvénients

The fact that we've long been promised the ability to share employees between multiple locations, and the ability to post a single message from the parent account to trickle down to ALL employees without the need of signing into each individual account.

Avantages

By far this is the easiest scheduling software I've had the pleasure of using. Creating repeating schedules is a breeze and making adjustments on the fly is a no-brainer. It just works. And it works well!

Inconvénients

Each user case will be unique, and ensuring we were capturing time off and sick days in a uniform way were a challenge first. Once you figure out the rules for breaks, it becomes much easier.

Avantages

Pricing is pretty good. But when compared to other services, you're getting what you pay for.

Inconvénients

User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to.
Buggy apps / iPad terminals
Frustrating reports. Difficult to print.

Avantages

They are great at taking your money.

Inconvénients

scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.

Avantages

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Inconvénients

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